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Richard B. Chase is Professor Emeritus of Operations Management Marshall School of Business, University of Southern California Ph.D., MBA, B.S., UCLA.
Chase specializes in service operations management, which involves applying concepts from OM, organizational theory, and services marketing to the design of service processes. He devised the customer contact theory for service organization.
Chase is known for the Production & Operations Management series book on Operations and Supply Chain [1] with the 13th edition being co-authored with R. Jacobs. With versions in seven different languages, it is one of the world's most widely used texts on the topic.
Chase's two most cited articles, "Where Does the Customer Fit in a Service Operation?" [2] and "The Service Factory". [3] have appeared in the Harvard Business Review.
Chase has served on the faculties of the Harvard Business School, University of Arizona, UCLA, IMD in Switzerland [4] Decision Sciences Institute, [5] and POMS.
in 2013, Chase, with co-author Sriram Dasu, published The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business.
Data Resources Inc or DRI was co-founded in 1969 by Donald Marron and Otto Eckstein. Marron is best known as the former CEO of PaineWebber and founder of Lightyear Capital. Eckstein was a Harvard University economics professor, economic consultant to Lyndon Baines Johnson and member of the Council of Economic Advisors; he is best known for the development of the theory of core inflation.
The term "marketing mix" is a foundation model for businesses, historically centered around product, price, place, and promotion. The marketing mix has been defined as the "set of marketing tools that the firm uses to pursue its marketing objectives in the target market".
Mass customization, in marketing, manufacturing, call centres, and management, is the use of flexible computer-aided manufacturing systems to produce custom output. Such systems combine the low unit costs of mass production processes with the flexibility of individual customization.
Mass customization is the new frontier in business for both manufacturing and service industries. At its core, is a tremendous increase in variety and customization without a corresponding increase in costs. At its limit, it is the mass production of individually customized goods and services. At its best, it provides strategic advantage and economic value.
S&P Global Inc. is an American publicly traded corporation headquartered in Manhattan, New York City. Its primary areas of business are financial information and analytics. It is the parent company of S&P Global Ratings, S&P Global Market Intelligence, S&P Global Mobility, S&P Global Engineering Solutions, S&P Global Sustainable1, and S&P Global Commodity Insights, CRISIL, and is the majority owner of the S&P Dow Jones Indices joint venture. "S&P" is a shortening of "Standard and Poor's".
The Gerald Loeb Award, also referred to as the Gerald Loeb Award for Distinguished Business and Financial Journalism, is a recognition of excellence in journalism, especially in the fields of business, finance and the economy. The award was established in 1957 by Gerald Loeb, a founding partner of E.F. Hutton & Co. Loeb's intention in creating the award was to encourage reporters to inform and protect private investors as well as the general public in the areas of business, finance and the economy.
Operations management is an area of management concerned with designing and controlling the process of production and redesigning business operations in the production of goods or services. It involves the responsibility of ensuring that business operations are efficient in terms of using as few resources as needed and effective in meeting customer requirements.
Business marketing is a marketing practice of individuals or organizations. It allows them to sell products or services to other companies or organizations that resell them, use them in their products or services or use them to support their works. It is a way to promote business and improve profit too.
Frank M. Bass was an American academic in the field of marketing research and marketing science. He was the creator of the Bass diffusion model that describes the adoption of new products and technologies by first-time buyers. He died on December 1, 2006.
Sales management is a business discipline which is focused on the practical application of sales techniques and the management of a firm's sales operations. It is an important business function as net sales through the sale of products and services and resulting profit drive most commercial business. These are also typically the goals and performance indicators of sales management.
An operating model is both an abstract and visual representation (model) of how an organization delivers value to its customers or beneficiaries as well as how an organization actually runs itself.
Jeffrey F. Rayport is an academic, author, consultant, and founder and chairman of Marketspace LLC, a strategic advisory practice that works with leading companies to reinvent how they interact with and relate to customers. Marketspace was a unit of Monitor Deloitte, a global strategy services and merchant banking firm, which now operates as an independent professional services firm.
Frank T. Rothaermel is a professor in the Scheller College of Business at the Georgia Institute of Technology and an Alfred P. Sloan Industry Studies Fellow. He holds the Russell and Nancy McDonough Chair of Business.
Jennifer S. Lerner is an American experimental social psychologist known for her research in emotion and decision theory. She is the first psychologist at the Harvard Kennedy School to receive tenure. At Harvard, her titles include Professor of Public Policy and Management, Professor of Psychology, Faculty Director in the Graduate Commons Program, Co-Founder of the Harvard Decision Science Laboratory and Co-Director of the Harvard Faculty Group on Emotion, Decision Making, and Health. Her research interests include the effects of accountability on judgment and choice. She founded and directs the Leadership Decision Making program within Harvard Kennedy School's executive education program.
Samuel E. Bodily is the John Tyler Professor of Business Administration at Darden School of Business, University of Virginia. He has Ph.D. and S.M. degrees from the MIT Sloan School of Management and a B.S. in physics from Brigham Young University. He teaches strategy and decision analysis in Darden's MBA and Executive Education programs. Professor Bodily's area of research is decision and risk analysis, strategy modeling and analysis, forecasting and lifetime consumption and investment planning.
David B. Yoffie is the Max and Doris Starr Professor of International Business Administration at Harvard Business School (HBS).
The service blueprint is a technique originally used for service design, but has also found applications in diagnosing problems with operational efficiency. The technique was first described by G. Lynn Shostack, a bank executive, in the Harvard Business Review in 1984. The service blueprint is an applied process chart which shows the service delivery process from the customer's perspective. The service blueprint has become one of the most widely used tools to manage service operations, service design and service.
Nic Read is a British sales expert, researcher, author and conference speaker.
Operations management for services has the functional responsibility for producing the services of an organization and providing them directly to its customers. It specifically deals with decisions required by operations managers for simultaneous production and consumption of an intangible product. These decisions concern the process, people, information and the system that produces and delivers the service. It differs from operations management in general, since the processes of service organizations differ from those of manufacturing organizations.
Leonard A. (Len) Schlesinger is an American author, educator, and business leader. He is currently the Baker Foundation Professor at Harvard Business School and President Emeritus of Babson College where he served as the college's 12th President from 2008 through 2013.
Management System is a socio-technical system that leverages the cumulative knowledge of management practitioners and evidenced based research from the past 130 years. The system was developed by DoD components in partnership with industry experts and academic researchers and builds off of the US Department of Wars version 1.0 open source management system - Training Within Industry.
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