Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.
Oracle is an American multinational computer technology corporation headquartered in Austin, Texas. The company was formerly headquartered in Redwood Shores, California until December 2020 when it moved its headquarters to Texas. The company sells database software and technology, cloud engineered systems, and enterprise software products—particularly its own brands of database management systems. In 2020, Oracle was the second-largest software company in the world by revenue and market capitalization. The company also develops and builds tools for database development and systems of middle-tier software, Enterprise Resource Planning (ERP) software, Human Capital Management (HCM) software, Customer Relationship Management (CRM) software, Enterprise Performance Management (EPM) software, and Supply Chain Management (SCM) software.
SAP R/3 is the former name of the enterprise resource planning software produced by the German corporation SAP AG. It is an enterprise-wide information system designed to coordinate all the resources, information, and activities needed to complete business processes such as order fulfillment, billing, human resource management, and production planning.
SAP SE is a German multinational software corporation based in Walldorf, Baden-Württemberg, that develops enterprise software to manage business operations and customer relations. The company is especially known for its ERP software. SAP is the largest non-American software company by revenue, the world's third-largest publicly-traded software company by revenue, and the largest German company by market capitalisation.
Automatic meter reading (AMR) is the technology of automatically collecting consumption, diagnostic, and status data from water meter or energy metering devices and transferring that data to a central database for billing, troubleshooting, and analyzing. This technology mainly saves utility providers the expense of periodic trips to each physical location to read a meter. Another advantage is that billing can be based on near real-time consumption rather than on estimates based on past or predicted consumption. This timely information coupled with analysis can help both utility providers and customers better control the use and production of electric energy, gas usage, or water consumption.
Technical support refers to services that entities provide to users of technology products or services. In general, technical support provides help regarding specific problems with a product or service, rather than providing training, provision or customization of the product, or other support services. Most companies offer technical support for the services or products they sell, either included in the cost or for an additional fee. Technical support may be delivered by phone, e-mail, live support software, live chat or website, or other tools where users can log an incident. Larger organizations frequently have internal technical support available to their staff for computer-related problems. The Internet can also be a good source for freely available tech support, where experienced users help users find solutions to their problems. In addition, some fee-based service companies charge for premium technical support services.
Advanced Electronics Company (AEC) is a limited liability company in Saudi Arabia that was established in 1988 under the Economic Offset Program as per the directives of the government of Saudi Arabia. AEC is a regional organization specializing in the field of modern electronics. The company's efforts are directed towards developing national capabilities in Defense and ICT technologies. AEC is specialized in the research, design, engineering, product development, manufacturing, maintenance and repair of defense and industrial electronic products, systems, devices and equipment. AEC is also ranked as one of the largest ICT systems integrators in the Kingdom of Saudi Arabia.
SAP Business One is business management software (ERP) designed for small and medium-sized enterprises, sold by the German company SAP SE. As an ERP solution, it aims to automate key business functions in financials, operations, and human resources.
A business analyst (BA) is a person who analyzes and documents the market environment, processes, or systems of businesses. They help businesses improve their processes, products, services, and software through data analysis and software. However, business analysts do not necessarily require programming skills. According to Robert Half, the typical roles for business analysts include creating detailed business analysis, budgeting and forecasting, planning and monitoring, variance analysis, pricing, reporting and defining business requirements for stakeholders.
SAP ERP is an enterprise resource planning software developed by the German company SAP SE. SAP ERP incorporates the key business functions of an organization. The latest version of SAP ERP (V.6.0) was made available in 2006. The most recent Enhancement Package (EHP8) for SAP ERP 6.0 was released in 2016.
SAP Solution Manager is a product developed by the software company SAP SE. It offers end-to-end application lifecycle management to streamline business processes and proactively address improvement options, increasing efficiency and decreasing risk within SAP customers' existing maintenance agreements and managing the application lifecycle.
On-premises software is installed and runs on computers on the premises of the person or organization using the software, rather than at a remote facility such as a server farm or cloud. On-premises software is sometimes referred to as "shrinkwrap" software, and off-premises software is commonly called "software as a service" ("SaaS") or "cloud computing".
Orga Systems was a software vendor for convergent charging and billing solutions with an international customer base in telecommunications, utilities and automotive markets.
ILOG was an international software company purchased and incorporated into IBM announced in January, 2009. It created enterprise software products for supply chain, business rule management, visualization and optimization. The main product line for Business Rules Management Systems (BRMS) has been rebranded as IBM Operational Decision Management. Many of the related components retain the ILOG brand as a part of their name.
The SAP CRM applications have been initially an integrated on-premises customer relationship management (CRM) software manufactured by SAP SE which targeted business software requirements for marketing, sales and service of midsize and large organizations in all industries and sectors. The first SAP CRM release 2.0 has been made generally available in November 2000. The current release 7.0 is being updated with quarterly enhancement packs (EHPs) since 2012.
Telecommunications billing is the group of processes of communications service providers that are responsible to collect consumption data, calculate charging and billing information, produce bills to customers, process their payments and manage debt collection.
SAP HANA is an in-memory, column-oriented, relational database management system developed and marketed by SAP SE. Its primary function as the software running a database server is to store and retrieve data as requested by the applications. In addition, it performs advanced analytics and includes extract, transform, load (ETL) capabilities as well as an application server.
SAP Anywhere is a front office software package from SAP SE (SAP) for small and medium sized enterprises (SMBs) with 10 - 500 employees. Early 2018 SAP decided to sunset the product and to focus in the SMB market on the established SAP Business One and SAP Business ByDesign ERP solutions.
GE Digital is a subsidiary of the American multinational conglomerate corporation General Electric. Headquartered in San Ramon, California, United States, the company provides software and IIoT services to industrial companies.
