Service provider

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A service provider (SP) is an organization that provides services, such as consulting, legal, real estate, communications, storage, and processing services, to other organizations. Although a service provider can be a sub-unit of the organization that it serves, it is usually a third-party or outsourced supplier. Examples include telecommunications service providers (TSPs), application service providers (ASPs), storage service providers (SSPs), and internet service providers (ISPs).[ citation needed ] A more traditional term is service bureau.

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IT professionals sometimes differentiate between service providers by categorizing them as type I, II, or III. [1] The three service types are recognized by the IT industry although specifically defined by ITIL and the U.S. Telecommunications Act of 1996.

Type III SPs provide IT services to external customers and subsequently can be referred to as external service providers (ESPs) [2] which range from a full IT organization/service outsource via managed services or MSPs (managed service providers) to limited product feature delivery via ASPs (application service providers). [3]

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Related Research Articles

In telecommunications, provisioning involves the process of preparing and equipping a network to allow it to provide new services to its users. In National Security/Emergency Preparedness telecommunications services, "provisioning" equates to "initiation" and includes altering the state of an existing priority service or capability.

<span class="mw-page-title-main">Telecommunications company</span> Organization that provides telephone and/or other telecommunications service

A telecommunications company is a kind of electronic communications service provider, more precisely a telecommunications service provider (TSP), that provides telecommunications services such as telephony and data communications access. Many traditional solely telephone companies now function as internet service providers (ISPs), and the distinction between a telephone company and ISP has tended to disappear completely over time, as the current trend for supplier convergence in the industry develops. Additionally, with advances in technology development, other traditional separate industries such as cable television, Voice-over IP (VoIP), and satellite providers offer similar competing features as the telephone companies to both residential and businesses leading to further evolution of corporate identity have taken shape.

<span class="mw-page-title-main">Web hosting service</span> Service for hosting websites

A web hosting service is a type of Internet hosting service that hosts websites for clients, i.e. it offers the facilities required for them to create and maintain a site and makes it accessible on the World Wide Web. Companies providing web hosting services are sometimes called web hosts.

A service-level agreement (SLA) is an agreement between a service provider and a customer. Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user. The most common component of an SLA is that the services should be provided to the customer as agreed upon in the contract. As an example, Internet service providers and telcos will commonly include service level agreements within the terms of their contracts with customers to define the level(s) of service being sold in plain language terms. In this case, the SLA will typically have a technical definition of mean time between failures (MTBF), mean time to repair or mean time to recovery (MTTR); identifying which party is responsible for reporting faults or paying fees; responsibility for various data rates; throughput; jitter; or similar measurable details.

Identity management (IdM), also known as identity and access management, is a framework of policies and technologies to ensure that the right users have the appropriate access to technology resources. IdM systems fall under the overarching umbrellas of IT security and data management. Identity and access management systems not only identify, authenticate, and control access for individuals who will be utilizing IT resources but also the hardware and applications employees need to access.

Information technology service management (ITSM) are the activities performed by an organization to design, build, deliver, operate and control IT services offered to customers.

<span class="mw-page-title-main">Shibboleth (software)</span> Internet identity system

Shibboleth is a single sign-on log-in system for computer networks and the Internet. It allows people to sign in using just one identity to various systems run by federations of different organizations or institutions. The federations are often universities or public service organizations.

Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions, ostensibly for the purpose of improved operations and reduced budgetary expenditures through the reduction of directly-employed staff. It is an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done. The external organization is referred to as a managed service(s) provider (MSP).

A hosted service provider (xSP) is a business that delivers a combination of traditional IT functions such as infrastructure, applications, security, monitoring, storage, web development, website hosting and email, over the Internet or other wide area networks (WAN). An xSP combines the abilities of an application service provider (ASP) and an Internet service provider (ISP).

A Storage service provider (SSP) is any company that provides computer storage space and related management services. SSPs may also offer periodic backup and archiving.

Infrastructure as a service (IaaS) is a cloud computing service model by means of which computing resources are supplied by a cloud services provider. The IaaS vendor provides the storage, network, servers, and virtualization. This service enables users to free themselves from maintaining an on-premises data center. The IaaS provider is hosting these resources in either the public cloud, the private cloud, or the hybrid cloud.

<span class="mw-page-title-main">Cloud computing</span> Form of shared internet-based computing

Cloud computing is the on-demand availability of computer system resources, especially data storage and computing power, without direct active management by the user. Large clouds often have functions distributed over multiple locations, each of which is a data center. Cloud computing relies on sharing of resources to achieve coherence and typically uses a pay-as-you-go model, which can help in reducing capital expenses but may also lead to unexpected operating expenses for users.

<span class="mw-page-title-main">IT infrastructure</span> Set of information technology components that are the foundation of an IT service

Information technology infrastructure is defined broadly as a set of information technology (IT) components that are the foundation of an IT service; typically physical components, but also various software and network components.

<span class="mw-page-title-main">Hitachi Data Systems</span> Data storage provider

Hitachi Data Systems (HDS) was a provider of modular mid-range and high-end computer data storage systems, software, and services. Its operations are now a part of Hitachi Vantara.

Cloud computing security or, more simply, cloud security, refers to a broad set of policies, technologies, applications, and controls utilized to protect virtualized IP, data, applications, services, and the associated infrastructure of cloud computing. It is a sub-domain of computer security, network security, and, more broadly, information security.

Data center services encompass all of the services and facility-related components or activities that support the implementation, maintenance, operation, and enhancement of a data center, which is an environment that provides processing, storage, networking, management and the distribution of data within an enterprise.

HP CloudSystem is a cloud infrastructure from Hewlett Packard Enterprise (HPE) that combines storage, servers, networking and software.

"X as a service" is a phrasal template for any business model in which a product use is offered as a subscription-based service rather than as an artifact owned and maintained by the customer. Originating from the software as a service concept that appeared in the 2010s with the advent of cloud computing, the template has expanded to numerous offerings in the field of information technology and beyond it. The term XaaS can mean "anything as a service".

<span class="mw-page-title-main">MSP360</span> Application service provider

MSP360, formerly CloudBerry Lab, is a software and application service provider company that develops online backup, remote desktop and file management products integrated with more than 20 cloud storage providers.

Data center management is the collection of tasks performed by those responsible for managing ongoing operation of a data center. This includes Business service management and planning for the future.

References

  1. Stuart Rance and Ashley Hanna (30 May 2007). "Glossary of Terms, Definitions and Acronyms" (PDF). ITIL - IT Service Management. Office of Government Commerce. Retrieved 3 June 2012.
  2. Staff (2011). "External Service Provider (ITILv3)". Knowledge Transfer. Knowledge Transfer. Archived from the original on 25 May 2012. Retrieved 3 June 2012.
  3. Barry J. (23 January 2012). "IT Policies - Policy on Use of External Services". The University of Chicago. The University of Chicago. Retrieved 3 June 2012.

Further reading