Outsourcing is a business practice in which companies use external providers to carry out business processes, that would otherwise be handled internally. Outsourcing sometimes involves transferring employees and assets from one firm to another.
A service-level agreement (SLA) is an agreement between a service provider and a customer. Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user. The most common component of an SLA is that the services should be provided to the customer as agreed upon in the contract. As an example, Internet service providers and telcos will commonly include service level agreements within the terms of their contracts with customers to define the level(s) of service being sold in plain language terms. In this case, the SLA will typically have a technical definition of mean time between failures (MTBF), mean time to repair or mean time to recovery (MTTR); identifying which party is responsible for reporting faults or paying fees; responsibility for various data rates; throughput; jitter; or similar measurable details.
AppNeta is a computer software company headquartered in Boston, Massachusetts, with research and development based in Vancouver, British Columbia. currently a part of Broadcom Software.
A vendor management system (VMS) is an Internet-enabled, often Web-based application that acts as a mechanism for business to manage and procure staffing services – temporary, and, in some cases, permanent placement services – as well as outside contract or contingent labor. Typical features of a VMS application include order distribution, consolidated billing and significant enhancements in reporting capability that outperforms manual systems and processes.
Cloud storage is a model of computer data storage in which data, said to be on "the cloud", is stored remotely in logical pools and is accessible to users over a network, typically the Internet. The physical storage spans multiple servers, and the physical environment is typically owned and managed by a cloud computing provider. These cloud storage providers are responsible for keeping the data available and accessible, and the physical environment secured, protected, and running. People and organizations buy or lease storage capacity from the providers to store user, organization, or application data.
Level Platforms was a provider of remote monitoring and management (RMM) software products and services for managed services providers (MSPs), IT service providers and valued added resellers (VARs) that provide IT support services for small and medium size businesses (SMBs) and branch offices.
Outsourcing relationship management (ORM) is the business discipline widely adopted by companies and public institutions to manage one or more external service providers as part of an outsourcing strategy. ORM is a broadly used term that encompasses elements of organizational structure, management strategy and information technology infrastructure.
"Cloud computing is a paradigm for enabling network access to a scalable and elastic pool of shareable physical or virtual resources with self-service provisioning and administration on-demand," according to ISO.
Samsung SDS Co., Ltd., Established in 1985 as a subsidiary of Samsung Group, is a provider of Information Technology (IT) services, including consulting, technical, and outsourcing services. SDS is also active in research and development of emerging IT technologies such as Artificial Intelligence (AI), Blockchain, Internet of Things (IoT) and outsourcing in engineering. In 2019, Samsung SDS reported a net profit of 750.4 billion won, an increase of 17.5% year-on-year. The company is estimated to have the 11th most valuable brand among global IT service companies, at US$3.7 billion as of January 2020. Samsung SDS has headquarters in South Korea and eight other overseas subsidiaries, one in America, Asia-Pacific, China, Europe, Latin America, Middle East, India, and Vietnam.
Dynamic Infrastructure is an information technology concept related to the design of data centers, whereby the underlying hardware and software can respond dynamically and more efficiently to changing levels of demand. In other words, data center assets such as storage and processing power can be provisioned to meet surges in user's needs. The concept has also been referred to as Infrastructure 2.0 and Next Generation Data Center.
In computing, managed security services (MSS) are network security services that have been outsourced to a service provider. A company providing such a service is a managed security service provider (MSSP) The roots of MSSPs are in the Internet Service Providers (ISPs) in the mid to late 1990s. Initially, ISP(s) would sell customers a firewall appliance, as customer premises equipment (CPE), and for an additional fee would manage the customer-owned firewall over a dial-up connection.
IT as a service (ITaaS) is an operational model where the information technology (IT) service provider delivers an information technology service to a business. The IT service provider can be an internal IT organization or an external IT services company. The recipients of ITaaS can be a line of business (LOB) organization within an enterprise or a small and medium business (SMB). The information technology is typically delivered as a managed service with a clear IT services catalog and pricing associated with each of the catalog items. At its core, ITaaS is a competitive business model where businesses have many options for IT services and the internal IT organization has to compete against those other external options in order to be the selected IT service provider to the business. Options for providers other than the internal IT organization may include IT outsourcing companies and public cloud providers.
HP Cloud was a set of cloud computing services available from Hewlett-Packard. It was the combination of the previous HP Converged Cloud business unit and HP Cloud Services, an OpenStack-based public cloud. It was marketed to enterprise organizations to combine public cloud services with internal IT resources to create hybrid clouds, or a mix of private and public cloud environments, from around 2011 to 2016.
Karl W. Palachuk is a public speaker and an author, widely recognized as one of the pioneers of managed services. Palachuk has trained technology consultants and business owners all over the world. He's the author of fifteen books, including several of the best-selling books on Amazon for the topic "managed services.”
Pulseway, previously Mobile PC Monitor, is a mobile-first IT management software designed and developed by MMSOFT Design Limited. Pulseway’s solution is delivered in a software as a service (SaaS) model and remotely monitors and manages Windows, Linux, and OS X systems including any application using the monitoring API.
"X as a service" is a phrasal template for any business model in which a product use is offered as a subscription-based service rather than as an artifact owned and maintained by the customer. Originating from the software as a service concept that appeared in the 2010s with the advent of cloud computing, the template has expanded to numerous offerings in the field of information technology and beyond it. The term XaaS can mean "anything as a service".
Remote monitoring and management (RMM) is the process of supervising and controlling IT systems by means of locally installed agents that can be accessed by a management service provider.
MSP360, formerly CloudBerry Lab, is a software and application service provider company that develops online backup, remote desktop and file management products integrated with more than 20 cloud storage providers.
Datto, Inc. is an American cybersecurity and data backup company. In 2017, it was acquired by Vista Equity Partners. In 2022, it became a subsidiary of Kaseya.
Data center management is the collection of tasks performed by those responsible for managing ongoing operation of a data center. This includes Business service management and planning for the future.
