Communications management is the systematic planning, implementing, monitoring, and revision of all the channels of communication within an organization and between organizations. It also includes the organization and dissemination of new communication directives connected with an organization, network, or communications technology. Aspects of communications management include developing corporate communicationstrategies, designing internal and external communications directives, and managing the flow of information, including online communication. It is a process that helps an organization to be systematic as one within the bounds of communication.
Communication and management are closely linked together. Since communication is the process of information exchange of two or people and management includes managers that gives out information to their people. Moreover, communication and management go hand in hand.[1] It is the way to extend control; the fundamental component of project management. Without the advantage of a good communications management system, the cycles associated with the development of a task from start to finish can be genuinely compelled. It also gives the fundamental project integrity needed to give an information help among all individuals from the team. This information must stream descending, upward, and horizontally inside the association. Moreover, it is both master and servant of project control. It is the action component, the integrator of the process toward assembling the project. As project management is both a craftsmanship and a science, the project manager leads the multidiscipline of the plan and construct team.[2]
The role of communication in management
The management's part is to achieve the objectives of the organization itself. To be able to do this, managers should make an action plan that simply defines what, when, and how it would be done & finished. In order to execute the plan, managers must pass on the information to everybody in the organization. Good communication advises as well as assists with making a culture that causes individuals to feel like they have a place with and need to help the organization.
Organizations are totally reliant on communication, which is defined as the exchange of ideas, messages, or information by speech, signals, or writing. Without communication, organizations would not function. If communication is diminished or hampered, the entire organization suffers. When communication is thorough, accurate, and timely, the organization tends to be vibrant and effective.[3]
Communication is central to the entire management process for four primary reasons:
Communication is a linking process of management.
Communication is the primary means by which people obtain and exchange information.
The most time‐consuming activity a manager engages in is communication.
Information and communication represent power in organizations.
The ability to communicate well, both orally and in writing, is a critical managerial skill and a foundation of effective leadership. Through communication, people exchange and share information with one another and influence one another's attitudes, behaviors, and understandings.
Importance of communications management
It is basically everything and not a simple plan that everyone will follow. When you make a plan and get everybody ready, it is possible that you or a point person should be the one dealing with the arrangement all through the aggregate of the task.
To ensure solid communication management throughout a project, a communication management plan should be created. The benefits of a communication management plan are five-fold:
A written framework that both client/stakeholders/team members can reference. This can help in case there is any need for mediation—you have a written paper trail you can refer back to. It can also be beneficial for accounts payable to reference in case there are gaps in time tracked for the project.
The plan itself will manage expectations from stakeholders to not anticipate a finished project before the deliverables have been tested for quality assurance.
The points at which communication is shared allow both stakeholders to provide valuable feedback to the project process as well as the final product, and give team members a chance to brainstorm ideas together, bridging the divide between the two groups.
It allows all involved to better discover risks and issues early on.
It helps to eliminate the need to hold unnecessary meetings on the books, saving both time and money.[4]
Communication helps manage organizational conflict. Putnam (2013)
Definition of Organizational Conflict – Putnam & Poole (1987) defines conflict as “the interaction of interdependent people who perceive opposition of goals, aims, values, and who see the other party as potentially interfering with the realization of these goals” (p.552). Communication eases the process of conflict resolution, and helps maintain the balanced relationships, and sets parameters on interactions between affected individuals and groups in the organization.
Putnam (2013) explains that “a few scholars would deny that communication is an essential feature of conflict.” She cited Thomas and Pondy (1977) noted this in their extensive review of conflict in organizations, and that “It is communication with which we are most concerned in understanding conflict management." Communication helps form issues, frame perceptions, translate feelings into conflict, and enact the conflict itself (Putnam & Poole, 1987). Putnam (2013) further stressed that “communication is the means by which conflict gets socially defined” (Simons, 1974b. p.3)
Source:
Putnam, L. (2013). Definitions and approaches to conflict and communication. In J. G. Oetzel & S. Ting -Toomey The SAGE handbook of conflict communication (pp.1–40). Thousand Oaks, CA: SAGE Publications Inc. doi: 104135/9781452281988.n1
Communication management and project management
In project management, communication management must address the following questions:[5]
What information needs to flow in and out of the project?
Who needs what information?
When is the information needed?
What is the format of the information?
Who will be responsible for transmitting and providing the information?
Moreover, this only serves as guidelines and must take into account other factors like cost and access to information.[6]
As defined by the Project Management Institute (1996),[7] project communications management includes processes required to ensure timely and appropriate generation, collection, dissemination, storage, and ultimate disposition of project information. The following communication processes are involved in Project Communications Management, to wit:
Communication planning – In this phase, the problems, needs and future plans are being identified to ensure attainment of goals and objectives.
Information distribution – This involves dissemination of information needed by the stakeholders and other members of the organization.
Performance reporting – This includes status reporting, progress measurement, and forecasting for the future of the organization.
Administrative closure – This involves generating, gathering, and disseminating information to formalize phase or project completion.
Management and communication in organizations
Management and communication are closely tied together. As defined, communication is the process by which information is shared between two or more people (which includes machines, e.g. computers). Management literature (Lumenways.com) discusses that each management roles – planning, organizing, leading, and controlling – depends on effective communication. Hence, managers must be able to obtain and share accurate and relevant information to be acted upon. When accurate information is sent, received, and shared, employees can be informed, making them more empowered to perform well. However, when information is mangled and misinterpreted, probably, mistaken information will be spread that will cause communication error. Significant problem in the organization would likely occur.
Hence, it is imperative for a manager to effectively understand and apply the basics of the communication process in his/her management and leadership. Further, Lunenburg (2010) recognizes ‘noise’ that distorts a message. He states, ‘different perceptions of the message, language barriers, interruptions, emotions, and attitude are examples of noise’ that hinders one to obtain a clear message to and from the members of the organization. Stereotypes, prejudice (personal bias), feelings (emotions), and language also can serve as ‘noise’ in the communication process. It is also essential that managers must recognize common impediments to effective communication in their respective organizations. In a world filled with multicultural individuals, members of an organization may have different and unfamiliar norms and mores. Managers therefore should be mindful not to discriminate his/her employees based on what is commonly practiced, acknowledge other's feelings (empathy), and communicate simply so everyone gets the message clearly. Effective managers must be adept with the practice of effective communication skills and ICT along with his/her management and leadership practice despite radical changes in the environment. This would lead to a more productive performance of the organization. With these, a manager would eventually stand out in the global world.
The communication process
Some would say that the communication process may seem simple where an individual sends a message and someone would receive it. The communication process describes how a message is delivered and received. When looking at communication as a process, then, one must also look into its elements. Berlo's model of communication (1961) is one good example to discuss the process since the model elucidates the commonly used elements such as the source, receiver, message, channel, and feedback. As Ongkiko & Flor (2006) pointed out, a basic understanding of the communication process is important to achieve the highest social good in its application.
According to Berlo (1961) (cited in Ongkiko & Flor, 20016), source refers to a person or a group of persons “with a purpose, a reason for engaging in communication”. Here, the source serves as the initiator in the communication process. On the other hand, the receiver is the person or group of persons at the other end of the communication process.
The receiver according to Berlo (1961) is the target of communication, where he/she listens when the source communicates (verbally or nonverbally). The message is the transmitted idea, purpose, or intention that has been translated into a code or a systematic set of symbols from the source. Berlo (1961) identified three factors of a message which include: message code (e.g. language), message content (e.g. information presented, conclusions, etc.), and message treatment (e.g. angle of the story, news framing, etc.).
The channel is the medium through which the message is transmitted. These could be in the form of sound waves (message-vehicles), a manager's speaking mechanism that serves as a mode of encoding and decoding messages, or even the air that serves as vehicle-carrier (Berlo, 1961). The feedback occurs when a receiver decoded the transmitted messaged (converts the message), then encoded a message and sends it back to the source. This also shows an interactive communication process (lumenlearning.com) where the receiver can send feedback to the sender to indicate that the message has been delivered and how it has been interpreted. Interactive communication means that there is a back-and-forth exchange of message and that can assure the source that the message has been received and interpreted correctly.
In project management, managers should always consider and understand that in a communication process, there are always elements that are continually changing, dynamic, and interacting (Ongkiko and Flor, 2006). Further, the events and relationships among the elements are seen as being: on-going, cyclic, ever-changing, no beginning and no end, interdependent, and interrelated.
In an organization, an effective manager should communicate well and competently with his or her subordinates. It is essential for managers and leaders to ably express their opinions and issue instructions clearly with their members to understand what exactly is expected from them (Lumenlearning.com). Effective communication in an organization can be a basis for sound decision-making and planning, facilitates smooth and efficient work and coordination in the organization, increases managerial capacity, can be a useful tool for public relations (image building), increases productivity, and others.
It may seem simple, but the communication process is more than just a process wherein a person sends a message and others receive it. In the communication process, the message must be sent and received correctly and accurately. From the sender who encodes the message, he/she will send the message through a channel. The Receiver now decodes the message and after which, he/she will give a feedback back to the sender of the message. The feedback indicates how the message has been interpreted by the receiver. It may or it may not be the same with how the sender encodes the message.[12]
Four-step process for effective communication
The project manager and the project team work together to identify who needs what information. In other words, project management needs to know what the requirements of successful communications are in order to plan on how to achieve those requirements.[13]
Identify communication requirements
"A project of this size, with this vast amount of stakeholders, requires this much communication," said project sponsor Kisper, as she stretched her arms wider and wider apart. "Communication is, without a doubt, a project manager's most important job."
Identify the 5Ws (Why, What, When, Where, Who) and 1H (How)
Who needs to be communicated to. This is based on the communication formula and needs to be determined.
What needs to be communicated. All information related to the project need not be communicated to everyone in the team.
When it should be communicated. The timeline of communication should be monitored.
Where should it be communicated. If the team involves many people, then individual level and team level communications needs to be resolved.
Why communication of information is essential and to what level is important. Why is it not encouraged as it is blame rather than change.
How the communication needs to be done. Is it conducted via e-mail, phone, or a presentation done to the team members?
Identify and accommodate the enterprise environmental factors
Much of the communications management processes are linked to the enterprise environmental factors.
Identify organizational process assets
The organizational process assets affect how the project manager, project team, and the stakeholders will communicate within a project.
The role of communication in management
Communication and management come hand in hand. Communication as defined by Merriam Webster Dictionary,[14] is a process by which information is exchanged between individuals through a common system of symbols, signs of behavior. On the other hand, management is the act of getting people together to accomplish desired goals and objectives using available resources efficiently and effectively by means of its four functions: planning, organizing, directing, and controlling. These four functions depend on effective communication.
Communication is considered to be the means through which members of organization relate with one another by interchanging ideals, facts and feeling, through the use of words, letters, memoranda, symbols and bulletins (Nnamseh, 2009).[15] And one way for the organization to attain certain organizational objectives, is through efficient transmission of information, ideals, attitudes, and feelings within its members, through the process of communication (Etuk, 1991).[16]
Management aims to accomplish the goals and objectives of an organization. They must plan for the future of their organization and these plans must be communicated well to the members of the organization in order for these to succeed. Without proper communication, the plans of the management would be hard to achieve. An effective communication can help in the following areas of management,[17] including:
Provides clarity – Without effective communication, information would not be disseminated properly. It gives clear instructions and information to everyone to avoid confusion, conflicts and misunderstanding.
Builds relationship – If the management can communicate well with their people, it can result to a reduced-tension between them. Good communication can help builds relationship and gain trust.
Creates commitment – Communication is a two-way process, we send and we receive message. If there is an effective communication strategy, the management can also listen well to their people, thus encouraging people's opinion and points of view. People who feel belong and engaged are most likely to give a good feedback which is very essential in communication.
Defines expectations – When there are standards that are set, people will be aware of what they need to do to get a positive feedback and the benefits that come with it.
The management can reach their goals and objectives through the help of an effective communication.
The role of communication is not only crucial between management and employees within the organization but also in the interaction and relationship between the management and the organization's external stakeholders. External stakeholders are those who do not directly work with a company but are affected somehow by the actions and outcomes of the business. Suppliers, creditors, and public groups are all considered external stakeholders.[18] It is through communication in the form of meetings, newsletter, summary report and conference calls with external stakeholders that specialists acting in behalf of management, are able to procure resources, support and feedback on organizational products and services which are important to measure overall organization performance.[19] The role of communication with external stakeholders is also important in management strategic planning. In the early stages of strategic planning process, external stakeholder opinions and insights are especially valuable as they add to understanding the operating environment, as well as to the vision of the organization's future. It is through using all communication means available such as newsletters, electronic messaging, emails, meeting, posters, etc. that management is able to let external stakeholders engage and understand the organization's core purpose, why the organization exists and what value it provides for its customers, vendors, and the market.[20]
Method of communication
Communication process alone would not be the only basis for communications management's success. Managers should take note about the methods of Communication. The standard method that is usually used is oral and written ones. Aside from this, there is also the non – verbal communication.
Management uses various effective methods of communication with internal and external audiences. The most common traditional methods and styles are oral, written, face-to-face, nonverbal, physical nonverbal, paralanguage and visual. A better understanding of these methods and styles will help management in knowing as well as dealing with staff in a better way, clear any misconceptions or misunderstandings that may exist and thus contribute to the organization's success.
Oral communication includes the spoken word which are done formally over the phone, face to-face, lectures, video conferencing, voice chat, meetings and conferences, and informally over grapevine and rumor mill. It also includes the speed, volume, pitch, voice modulation, clarity of speech and also the non-verbal communications like visual cues and body language. Written communication on the other hand refers to the writing and typing paper and pen documents and letters, text chats, emails, typed electronic documents, reports, SMS and anything else that might be conveyed by the use of written symbols in any documents that are part of the day-to-day business life. Such method of communication is indispensable for any formal business communication and for the issue of legal instructions.
Face-to-face style of communication is the preferred method of communication especially in meetings and participation in discussion. While the nonverbal communication or the sending and receiving of wordless messages convey authentic feelings and thoughts, it is not effective in a workplace communication without the supplement of verbal or written communication. The body language style or physical nonverbal communication consists of body posture, facial expressions, eye contact, gestures like a pointed finger, wave and the like touch tone of voice, overall movements of the body and others. From body language such as facial expressions and facial muscles, silent messages and authentic human emotions can be sent and conveyed without uttering a word. Thus, a change in the emotional state becomes visible when there is a change in facial expression.
The paralanguage style of communication refers to the way something is said, instead of what is actually said. This is manifested in the style of speaking, tone, emotion, stress, pitch, intonation and voice quality. The visual communication type takes place through the help of visual aids, color, illustration, graphic design, drawing, typography, signs charts, graphs and other electronic resources.[21]
Technology, worldwide lockdowns and the social distancing protocol caused by the COVID-19 pandemic have caused new and popular methods such as video conferencing and social media chat meetings to emerge popular. They brought the Zoom Video Communications platform, as people replaced in-person work and social events with videoconferencing, widely utilized.[22]
Oral communication
A huge extent of oral communication is straightforwardly associated with Communications Management. For instance, if a manager doesn't speak or make it clear to a sales group, this may prompt contrasts in objectives and accomplishments.
There are two parts of oral communication:
Active listening - It is where the person, who receives the message pays attention to the information, interprets and remembers.
Constructive feedback - It is where managers fail most of the time. Feedback needs to be constructive and then it will help the employees to shape up their performance instead of mere criticism.
A major skill which should be developed to master oral communication is active listening. It constitutes a complex parameter of communication rather than a natural effortless hearing process. Effective listening encompasses both the literal and the critical understanding of information and ideas, which are conveyed through oral communication. Through listening, people are exposed to a broad spectrum of experiences, which help them develop their linguistic potential. Active listening skills promote information collection, evaluation of situations, empathy, acceptance of persons and ideas (Mousena and Sidiropoulou, 2018).[23]
Weekly reporting method
One simple and popular communications method is called the weekly reporting method: every employee composes an e-mail report, once a week, including information on their activities in the preceding week, their plans for the following week, and any other information deemed relevant to the larger group, bearing in mind length considerations. Reports are sent to managers, who summarize and report to their own managers, eventually leading to an overall summary led by the CEO, which is then sent to the board of directors. The CEO then sends the board's summary back down the ladder, where each manager can append an additional summary or note before referring it to their employees.
Eventually, each employee will receive a long e-mail, containing many or all of the above-mentioned summaries, from every level of management; reading the full result is rarely a requirement. Curious or ambitious employees are considered more likely to read the result; task-centered employees, however, are not.
Management in communication media system
Social media system is considered as the fast-moving platform adjacent to the immense development of digital media as the modern-day tool in communicating knowledge and information. The merging of one's capacity to create a message and the digital means to translate it has an enormous influence in considering social media as a prevailing and an easily reached facility. The dominant function of social media to code or translate a content into comprehensible expression with the support of technical medium has yielded a unique facet in the contemporary mode of communication. However, this cutting-edge approach of conveying contents can be more credible if efficient type of communication management in social media system is employed as construct to essentially add force to the essence of news and information distribution. Now, a point at issue that may possibly raise here, what type or style of management will suit the structure and context of the present-day interaction and exchange of ideas in social media system?
The ‘organizational dynamics’ of management is considerably relevant to this present-day communication system that has been occupied by digital sophistications and uncertainties due to the ever-growing properties and features of social media. Organizational dynamics refers to the course of action in developing the resources continuously, and in augmenting the maximum capacity of the individuals within the system through organizational learning, exercises and decisive leadership (“What is Organizational Dynamics?,” n.d.).[24] This communication management regulates the initial worth in realizing the communication goals that may lead to the potential results that would produce a lasting impact change within the organization or institution. Social media system has its luminous quality, with no exact structure and trend. As time changes, social media communication will still be around for expansion, but its management will be regarded as a functional reinforcing structure for its goal, task, and purpose.
Most significantly, this type of management necessitates high degree or quantity of creativity as the primary requirement in the production of contents. According to Küng (2007),[25] high volumes of creativity involve countless elevations of deep-rooted motivation which are strongly swayed by five precise attributes of work environment as follows: a) reinforcement in creating innovative ideas; b) self-sufficiency in attaining the targets; c) properties in setting task motivation and mastery; d) challenge in modeling imaginative and inspired thinking skills; and e) team structure with variety of viewpoints and familiarities.
The article of Jo Silvester, Leading in the Digital Era (2019),[26] deliberates and proposes the type of leader or manager a digital society must have, more explicitly with the growth of the internet and social media devices for the efficient distribution of tasks and accountabilities. The article urges contemporary leaders or managers to be both politically aware and digitally/technically skilled. The author deems that there are enormous modifications in the way leaders or managers perform their roles and duties, from the customary way of seeing the working situation, setting up an organizational goal, and executing the program of action, leaders or managers now participate in freely accessible electronic or digital conferences and discourses with investors and turn out to be familiarized with the rapid change of ethical, social, and situational patterns.
Moreover, the article gives emphasis on the practicality of social media as a system in framing the qualities of a leader or a manager in terms of the way he generates impressions from individuals and other major elements of the organizational system. The author recognizes the five most important contexts in shaping the role, extent, and tasks of a leader or a manager, which are all associated with the purpose, relevance, and service of social media in delivering quality leadership. First, the context of a wide-ranging impact in which social media can touch diverse people where the control of a leader or a manager can even move beyond his workers, clients and providers. The second idea is immense clarity or directness that utilizes an established recording of previous plans and actions that can transform leader or manager into more observable or evident one. Third is the notion of a better democratization which is considered function of a greater transparency in which a leader or a manager who obtains more followers on social media can be more influential and powerful. Fourth, high-speed communication process where the utilization of digital method like using hashtags can get hold of more people in real time. Finally, the opportunity of gaining control of media since the merging of one's capacity to create a message and the digital means to translate it has an enormous influence in considering social media as a prevailing and an easily reached facility.
Related Research Articles
Public relations (PR) is the practice of managing and disseminating information from an individual or an organization to the public in order to influence their perception. Public relations and publicity differ in that PR is controlled internally, whereas publicity is not controlled and contributed by external parties. Public relations may include an organization or individual gaining exposure to their audiences using topics of public interest and news items that do not require direct payment. The exposure is mostly media-based, and this differentiates it from advertising as a form of marketing communications. Public relations aims to create or obtain coverage for clients for free, also known as earned media, rather than paying for marketing or advertising also known as paid media. But in the early 21st century, advertising is also a part of broader PR activities.
Strategic planning is an organization's process of defining its strategy or direction, and making decisions on allocating its resources to attain strategic goals.
Within the realm of communication studies, organizational communication is a field of study surrounding all areas of communication and information flow that contribute to the functioning of an organization. Organizational communication is constantly evolving and as a result, the scope of organizations included in this field of research have also shifted over time. Now both traditionally profitable companies, as well as NGO's and non-profit organizations, are points of interest for scholars focused on the field of organizational communication. Organizations are formed and sustained through continuous communication between members of the organization and both internal and external sub-groups who possess shared objectives for the organization. The flow of communication encompasses internal and external stakeholders and can be formal or informal.
Senior management, executive management, or upper management is an occupation at the highest level of management of an organization, performed by individuals who have the day-to-day tasks of managing the organization, sometimes a company or a corporation.
Team management is the ability of an individual or an organization to administer and coordinate a group of individuals to perform a task. Team management involves teamwork, communication, objective setting and performance appraisals. Moreover, team management is the capability to identify problems and resolve conflicts within a team. Teams are a popular approach to many business challenges. They can produce innovative solutions to complex problems. There are various methods and leadership styles a team manager can take to increase personnel productivity and build an effective team. In the workplace teams can come in many shapes and sizes who all work together and depend on one another. They communicate and all strive to accomplish a specific goal. Management teams are a type of team that performs duties such as managing and advising other employees and teams that work with them. Whereas work, parallel, and project teams hold the responsibility of direct accomplishment of a goal, management teams are responsible for providing general direction and assistance to those teams.
Development communication refers to the use of communication to facilitate social development. Development communication engages stakeholders and policy makers, establishes conducive environments, assesses risks and opportunities and promotes information exchange to create positive social change via sustainable development. Development communication techniques include information dissemination and education, behavior change, social marketing, social mobilization, media advocacy, communication for social change, and community participation.
Marketing communications refers to the use of different marketing channels and tools in combination. Marketing communication channels focus on how businesses communicate a message to their desired market, or the market in general. It is also in charge of the internal communications of the organization. Marketing communication tools include advertising, personal selling, direct marketing, sponsorship, communication, public relations, social media, customer journey and promotion.
A business analyst (BA) is a person who processes, interprets and documents business processes, products, services and software through analysis of data.The role of a business analyst is to ensure business efficiency increases through their knowledge of both IT and business function.
Internal communications (IC) is the function responsible for effective communications among participants within an organization. The scope of the function varies by organization and practitioner, from producing and delivering messages and campaigns on behalf of management, to facilitating two-way dialogue and developing the communication skills of the organization's participants.
Audit management is responsible for ensuring that board-approved audit directives are implemented. Audit management helps simplify and well-organise the workflow and collaboration process of compiling audits. Most audit teams heavily rely on email and shared drive for sharing information with each other.
Software project management is the process of planning and leading software projects. It is a sub-discipline of project management in which software projects are planned, implemented, monitored and controlled.
Corporate communication(s) is a set of activities involved in managing and orchestrating all internal and external communications aimed at creating a favourable point of view among stakeholders on which the company depends. It is the messages issued by a corporate organization, body or institute to its audiences, such as employees, media, channel partners and the general public. Organizations aim to communicate the same message to all its stakeholders, to transmit coherence, credibility and ethics.
Project governance is the management framework within which project decisions are made. Project governance is a critical element of any project since the accountabilities and responsibilities associated with an organization's business as usual activities are laid down in its organizational governance arrangements; seldom does an equivalent framework exist to govern the development of its capital investments (projects). For instance, the organization chart provides a good indication of who in the organization is responsible for any particular operational activity the organization conducts. But unless an organization has specifically developed a project governance policy, no such chart is likely to exist for project development activity.
Strategic communication can mean either communicating a concept, a process, or data that satisfies a long-term strategic goal of an organization by allowing the facilitation of advanced planning or communicating over long distances, usually using international telecommunications or dedicated global network assets to coordinate actions and activities of operationally significant commercial, non-commercial, and military business or combat and logistic subunits. It can also mean the related function within an organization, which handles internal and external communication processes. Strategic communication can also be used for political warfare.
Management due diligence is the process of appraising a company's senior management—evaluating each individual's effectiveness in contributing to the organization's strategic objectives.
Stakeholder engagement is the process by which an organization involves people who may be affected by the decisions it makes or can influence the implementation of its decisions. They may support or oppose the decisions, be influential in the organization or within the community in which it operates, hold relevant official positions or be affected in the long term.
In an organization, communication occurs between members of different hierarchical positions. Superior-subordinate communication refers to the interactions between organizational leaders and their subordinates and how they work together to achieve personal and organizational goals Satisfactory upward and downward communication is essential for a successful organization because it closes the gap between superior and subordinates by increasing the levels of trust, support, and the frequency of their interactions.
The source–message–channel–receiver model is a linear transmission model of communication. It is also referred to as the sender–message–channel–receiver model, the SMCR model, and Berlo's model. It was first published by David Berlo in his 1960 book The Process of Communication. It contains a detailed discussion of the four main components of communication: source, message, channel, and receiver. Source and receiver are usually distinct persons but can also be groups and, in some cases, the same entity acts both as source and receiver. Berlo discusses both verbal and non-verbal communication and sees all forms of communication as attempts by the source to influence the behavior of the receiver. The source tries to achieve this by formulating a communicative intention and encoding it in the form of a message. The message is sent to the receiver using a channel and has to be decoded so they can understand it and react to it. The efficiency or fidelity of communication is defined by the degree to which the reaction of the receiver matches the purpose motivating the source.
David Kenneth Berlo was an American communications theorist. He taught at Michigan State University and later served as president of Illinois State University.
Schramm's model of communication is an early and influential model of communication. It was first published by Wilbur Schramm in 1954 and includes innovations over previous models, such as the inclusion of a feedback loop and the discussion of the role of fields of experience. For Schramm, communication is about sharing information or having a common attitude towards signs. His model is based on three basic components: a source, a destination, and a message. The process starts with an idea in the mind of the source. This idea is then encoded into a message using signs and sent to the destination. The destination needs to decode and interpret the signs to reconstruct the original idea. In response, they formulate their own message, encode it, and send it back as a form of feedback. Feedback is a key part of many forms of communication. It can be used to mitigate processes that may undermine successful communication, such as external noise or errors in the phases of encoding and decoding.
↑ Rajkumar, S. (2010). Art of communication in project management. Paper presented at PMI® Research Conference: Defining the Future of Project Management, Washington, DC. Newtown Square, PA: Project Management Institute.
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