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| Founded | 1991 in Chennai, India |
|---|---|
| Founder | Kavikkal Balakrishnan |
| Headquarters | Chennai , India |
Key people | Sameet Gupte [1] CEO R. Thyagarajan CFO |
| Owner | Evertech Pte Ltd. [2] |
Number of employees | 1,500+ [3] (2017) |
| Website | servion |
Servion Global Solutions is a Chennai based Customer Experience Management (CEM) firm, [4] founded in 1991. The company focuses on customer interaction management (CIM) solutions and packages, which enhance Omnichannel customer interactions via the Phone, Internet, Email, Chat and Social media.
Chennai is the capital of the Indian state of Tamil Nadu. Located on the Coromandel Coast off the Bay of Bengal, it is the biggest cultural, economic and educational centre of south India. According to the 2011 Indian census, it is the sixth most populous city and fourth-most populous urban agglomeration in India. The city together with the adjoining regions constitute the Chennai Metropolitan Area, which is the 36th-largest urban area by population in the world. Chennai is among the most visited Indian cities by foreign tourists. It was ranked the 43rd most visited city in the world for the year 2015. The Quality of Living Survey rated Chennai as the safest city in India. Chennai attracts 45 percent of health tourists visiting India, and 30 to 40 percent of domestic health tourists. As such, it is termed "India's health capital". As a growing metropolitan city in a developing country, Chennai confronts substantial pollution and other logistical and socio-economic problems.
Omnichannel is a cross-channel content strategy that organizations use to improve their user experience. Rather than working in parallel, communication channels and their supporting resources are designed and orchestrated to cooperate. Omnichannel implies integration and orchestration of channels such that the experience of engaging across all the channels someone chooses to use is as, or even more, efficient or pleasant than using single channels in isolation.
Social media are interactive computer-mediated technologies that facilitate the creation and sharing of information, ideas, career interests and other forms of expression via virtual communities and networks. The variety of stand-alone and built-in social media services currently available introduces challenges of definition; however, there are some common features:
- Social media are interactive Web 2.0 Internet-based applications.
- User-generated content, such as text posts or comments, digital photos or videos, and data generated through all online interactions, is the lifeblood of social media.
- Users create service-specific profiles for the website or app that are designed and maintained by the social media organization.
- Social media facilitate the development of online social networks by connecting a user's profile with those of other individuals or groups.
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It manages more than 10 billion customer interactions annually across 60 nations, as reported by The Economic Times. [5] Its headquarters is located in Chennai, India and they also have offices across North America, Europe, Asia Pacific, Australia, Middle East and Africa. [6]
The Economic Times is an English-language, Indian daily newspaper published by the Bennett, Coleman & Co. Ltd.. The Economic Times began publication in 1961. As of 2012, it is the world's second-most widely read English-language business newspaper, after the Wall Street Journal, with a readership of over 800,000. It is published simultaneously from 12 cities: Mumbai, Bangalore, Delhi, Chennai, Kolkata, Lucknow, Hyderabad, Jaipur, Ahmedabad, Nagpur, Chandigarh, and Pune. The Economic Times is headquartered in Mumbai at The Times of India building. Its main content is based on the Indian economy, international finance, share prices, prices of commodities as well as other matters related to finance. The founding editor of the paper when it was launched in 1961 was P.S. Hariharan. The current editor of The Economic Times is Bodhisattva Ganguli.
North America is a continent entirely within the Northern Hemisphere and almost all within the Western Hemisphere; it is also considered by some to be a northern subcontinent of the Americas. It is bordered to the north by the Arctic Ocean, to the east by the Atlantic Ocean, to the west and south by the Pacific Ocean, and to the southeast by South America and the Caribbean Sea.
Europe is a continent located entirely in the Northern Hemisphere and mostly in the Eastern Hemisphere. It is bordered by the Arctic Ocean to the north, the Atlantic Ocean to the west and the Mediterranean Sea to the south. It comprises the westernmost part of Eurasia.
