Servpro

Last updated
Servpro Industries, LLC
Company type Private, Franchise
Industry Service
Founded1967
FounderTed and Doris Isaacson
Headquarters
Gallatin, Tennessee
,
USA
Number of locations
2,200+
Key people
Brett Ponton, CEO
John Sooker, President & COO
Todd Lindsey, CFO
Matt Preston, VP & Chief Legal Officer
Brian Voss, CFOO & VP
Maribeth Bearfield, CHRO & VP
Joy Wald, CIO
Rob Rajkowski, CMO
Number of employees
450 (Corporate), 2,200+ Franchises
Website servpro.com

Servpro is a franchisor of fire and water cleanup and restoration franchises in the United States and Canada. [1] The franchise system provides localized services and large-scale disaster recovery. [2] It is headquartered in Gallatin, Tennessee.

Contents

History

Ted and Doris Isaacson launched Servpro Industries in 1967 as a painting business in Sacramento, California. [3] With a background in cleaning and restoration, they transformed the company into a franchisor of cleanup and restoration specialists. After selling its first franchise in 1969, Servpro continued to grow, acquiring the Bristol-Myers Domesticare Division and its 175 franchises in 1979, and developing a highly regarded national franchise. [4] [5] [6]

Servpro relocated its corporate headquarters from Sacramento to Gallatin, Tennessee in 1988. [7] At the time of the relocation, Servpro consisted of 647 franchises. The company sold its 1,000th franchise in 2000.

To accommodate their growth, the Servpro headquarters moved to a facility of 140,000 square feet (13,000 m2) in 2005, which was expanded to 200,000 square feet (19,000 m2) in 2014. The Tennessean has listed Servpro as one of Tennessee's top workplaces eight times since 2015, including 2024. [8]

Servpro consists of 2.250 franchises in the United States and Canada (as of 2024). [9]

In March 2019, The Blackstone Group acquired a majority stake in Servpro Industries, LLC, [10] [11] for an amount reportedly exceeding US$1 billion according to the Wall Street Journal. [12] The Isaacson family reinvested and maintains minority ownership. Brett Ponton is the Chief Executive Officer of SERVPRO. John Sooker is the President and Chief Operating Officer. Matt Preston is the Chief Legal Officer & VP. Joy Wald is the Chief Information Officer. Todd Lindsey is the Chief Financial Officer. Brian Voss is the Chief Franchise Operating Officer and VP. Maribeth Bearfield is the Chief Human Relations Officer & VP, and Rob Rajkowsik has joined the team as Chief Marketing Officer.

Services

Servpro provides residential and commercial water, fire, and mold cleanup and restoration services. Many franchises offer specialty services, such as biohazard cleanup, document restoration, electronics restoration, dry cleaning, and construction.

Large-scale disaster recovery

Despite the franchise structure of numerous relatively small entities, Servpro has the capacity and organizational competence to respond to large-scale disasters, including major corporate and government contracts after Hurricane Katrina in 2005 [13] and Hurricane Ike in 2008. [14] [5] Servpro was contracted for drainage and restoration by government, commercial entities and numerous households after the 2010 Tennessee floods. [15] Similarly, Servpro was involved in restoration and reconstruction after Hurricane Sandy in 2012. [16] [17]

See also

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References

  1. ↑ Bassler, Erin (30 October 2016). "Damage restoration companies there for your worst day". telegram.com. GateHouse Media, LLC. Retrieved 7 January 2017.
  2. ↑ Chung, Heidi (29 October 2015). "El Nino: Some companies to benefit while others get hit". CNBC.com. CNBC LLC. Retrieved 7 January 2017.
  3. ↑ "Ted Allen Isaacson - obit". The Wilson Post. 24 January 2017. Retrieved 26 January 2017.
  4. ↑ "Entrepreneur 2016 Franchise 500®". Entrepreneur.com. Entrepreneur Media, Inc. 18 August 2016.
  5. 1 2 "10 great franchise bets". cnnmoney.com. Cable News Network. 16 June 2011. Retrieved 7 January 2017.
  6. ↑ "Forbes: Top 20 Franchises for the Buck". Forbes . Archived from the original on February 11, 2012.
  7. ↑ Morris, Joe (27 June 2008). "ServPro Industries, Inc" (PDF). Nashville Business Journal. Retrieved 7 January 2017.
  8. ↑ "Governor Haslam, Commissioner Boyd Announce Servpro To Expand Current Operations In Sumner County". tn.gov. State of Tennessee Department of Economic and Community Development. 5 August 2015. Retrieved 7 January 2017.
  9. ↑ McCready, Brian (30 December 2016). "Tenant for Former Connecticut Food Bank Location in East Haven Announced". East Haven Patch. Patch Media. Retrieved 7 January 2017.
  10. ↑ "Servpro sold to private-equity group". www.bizjournals.com. Retrieved 2020-01-20.
  11. ↑ "Blackstone to acquire majority stake in restoration service franchisor Servpro". www.spglobal.com. Retrieved 2020-01-20.
  12. ↑ Gottfried, Jaewon Kang and Miriam. "Blackstone Nears Deal to Acquire Servpro Industries". WSJ. Retrieved 2020-01-20.
  13. ↑ Wells, Ken (30 September 2005). "French Quarter Features Little to Eat, but Plenty to Smell". wsj.com. The Wall Street Journal. Retrieved 7 January 2017.
  14. ↑ McDougall, Christopher (1 November 2005). "Disaster Cowboys". Inc. Inc. Retrieved 7 January 2017.
  15. ↑ Burden, Melissa (6 June 2010). "SERVPRO franchisees in Genesee, Saginaw counties help clean up properties in downtown Nashville, Tennessee damaged in May flood". Flint Journal. MLive Media Group. Retrieved 7 January 2017.
  16. ↑ Lynch-Morin, Kathryn (12 November 2012). "Saginaw Servpro team helping with Sandy cleanup in New Jersey". MLive. MLive Media Group. Retrieved 7 January 2017.
  17. ↑ Bates, Todd (9 September 2013). "Sandy left N.J. shore with massive mold problem". usatoday.com. USA Today. Retrieved 7 January 2017.
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