Soft launch

Last updated

A soft launch, also known as a soft opening, is a preview release of a product or service to a limited audience prior to the general public. Soft-launching a product is sometimes used to gather data or customer feedback, prior to making it widely available during an official release or grand opening. A company may also choose a soft launch to test the functionality of a product, allowing adjustments to be made before a wider release and marketing efforts are implemented.

Contents

When implementing a soft launch strategy, a company releases a product with little or no marketing. A soft launch permits a company to react to customer demands quickly and effectively, introducing new features which will ultimately make the product successful. For companies with a limited budget, a soft launch can allow them to focus on product development rather than marketing.

Website

Soft launches can be used with websites to help roll out new features, test or tweak a design (or possible redesign) allowing a design which users dislike to be quietly retired. Changes can also be made to increase the functionality of the website and respond to user requests. Gmail, for example, was soft launched in 2005 and fully launched one year later.

Hardware

In the instance of hardware products, a limited release soft launch can be used to test the market prior to a wide scale release. It also means companies are allowed to make last minute changes to the product after the soft launch. In many instances, soft launches of hardware are done in major metropolitan areas where the company has access to a wide variety of demographic groups.

Software

Soft launches are also used for software, with a small release being made to a limited group of individuals for beta testing. Software can be extensively tested by the releasing company, but ultimately it needs to be used to determine how effective it is. Major flaws in the design may emerge during beta testing and can be corrected before the product is released into a major market.

Some software is soft launched on the Internet, which allows for easy software updates. Early beta testers can grow attached to the program and will continue to download new versions as they are released. Thus, companies often build up a loyal customer base, which spreads the word to other potential customers.[ citation needed ]

Mobile apps

Soft launches are popular for free-to-play mobile games. [1]

Before committing to a hard launch in the United States, developers creating English mobile applications may choose to launch unofficially in less populous English-speaking countries in order to refine it before launch by analyzing usage and spending habits, which are thought to be similar to those in the United States.[ citation needed ] This may also reduce the chances of the American press noticing the app.[ citation needed ] While predominantly English-speaking countries like Canada, Australia, and New Zealand are common choices, games are also tested in countries like the Phillipines, which has connections to Asia; Sweden, which can provide an on-ramp into the European market; and many other countries including Brazil, South Africa, and Indonesia. [1] Canada, in particular, also has the advantage of having similar time zones to the United States.[ citation needed ]

Soft Launch vs. Hard Launch

A soft launch differs significantly from a hard launch (also known as a "grand opening" or "full launch") in several key aspects. While a soft launch targets a limited, select audience, a hard launch aims for the general public with a wide release. Soft launches typically involve minimal or no marketing, whereas hard launches are accompanied by extensive marketing campaigns.

The duration of these launch strategies also varies. Soft launches extend over a period, allowing for testing and refinement, while hard launches are often centered around a single event or short-term push. The primary purpose of a soft launch is to gather feedback, test functionality, and make adjustments. In contrast, a hard launch focuses on official release and maximizing impact and awareness.

Visibility is another distinguishing factor. Soft launches are typically low-key and often fly under the radar, while hard launches are high-profile events seeking attention. Soft launches offer high flexibility, allowing for changes based on feedback, whereas hard launches present the product or service as final with little room for major adjustments. [2]

Resource investment often differs between the two approaches. Soft launches generally require lower initial investment, while hard launches often demand significant upfront resources. This correlates with the level of risk: soft launches carry lower risk as issues can be addressed before full release, but hard launches involve higher risk due to less room for major adjustments post-launch.

Businesses may choose to use a soft launch, hard launch, or a combination of both strategies depending on factors such as product readiness, market conditions, available resources, risk tolerance, brand strategy, and the nature of the product or service. While soft launches allow for more flexibility and risk mitigation, hard launches can create more immediate impact and awareness. The choice between the two approaches often depends on the specific goals and circumstances of the release.

Brick and mortar establishments

When a brick and mortar business wishes to open prior to its grand opening (to test its capacity and train its staff), this may be referred to as a soft launch or soft opening.

When a business wishes to close but still allow customers to shop, this is referred to as a soft close.

The term test event is often used in sports, especially in the UK, to refer to events held in a newly constructed sports venue before its official opening. For example, a newly built venue in the UK is required to host two events at reduced capacity, with the second event using a larger capacity than the first, before being granted a safety certificate that allows it to hold events at full capacity. [3]

On social media

The term "soft launch" has been used by social media influencers to hint at the existence of a significant other without making a formal announcement, as a subtler alternative to a "boyfriend reveal". Examples can include posting pictures of food or drink for two or a selfie in an unfamiliar location. [4]

Related Research Articles

<span class="mw-page-title-main">Software testing</span> Checking software against a standard

Software testing is the act of checking whether software satisfies expectations.

New product development (NPD) or product development in business and engineering covers the complete process of launching a new product to the market. Product development also includes the renewal of an existing product and introducing a product into a new market. A central aspect of NPD is product design. New product development is the realization of a market opportunity by making a product available for purchase. The products developed by an commercial organisation provide the means to generate income.

<span class="mw-page-title-main">Software release life cycle</span> Stages in creation of computer software

The software release life cycle is the process of developing, testing, and distributing a software product. It typically consists of several stages, such as pre-alpha, alpha, beta, and release candidate, before the final version, or "gold", is released to the public.

Multichannel marketing is the blending of different distribution and promotional channels for the purpose of marketing. Distribution channels include a retail storefront, a website, or a mail-order catalogue.

A playtest is the process by which a game designer tests a new game for bugs and design flaws before releasing it to market. Playtests can be run "open", "closed", "beta", or otherwise, and are very common with board games, collectible card games, puzzle hunts, role-playing games, and video games, for which they have become an established part of the quality control process. An individual involved in testing a game is referred to as a playtester.

Software prototyping is the activity of creating prototypes of software applications, i.e., incomplete versions of the software program being developed. It is an activity that can occur in software development and is comparable to prototyping as known from other fields, such as mechanical engineering or manufacturing.

<span class="mw-page-title-main">Online shopping</span> Form of electronic commerce

Online shopping is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser or a mobile app. Consumers find a product of interest by visiting the website of the retailer directly or by searching among alternative vendors using a shopping search engine, which displays the same product's availability and pricing at different e-retailers. As of 2020, customers can shop online using a range of different computers and devices, including desktop computers, laptops, tablet computers and smartphones.

In marketing strategy, first-mover advantage (FMA) is the competitive advantage gained by the initial ("first-moving") significant occupant of a market segment. First-mover advantage enables a company or firm to establish strong brand recognition, customer loyalty, and early purchase of resources before other competitors enter the market segment.

Software product management is the discipline of building, implementing and managing digital products, taking into account life cycle, user interface and user experience design, use cases, and user audience. It governs the development cycle of a product from its inception to the market or customer delivery and service in order to maximize revenue. This is in contrast to software that is delivered in an ad hoc manner, typically to a limited clientele, e.g. service.[

Global marketing is defined as “marketing on a worldwide scale reconciling or taking global operational differences, similarities and opportunities to reach global objectives".

Presales is a process or a set of activities/sales normally carried out before a customer is acquired, though sometimes presales also extends into the period the product or service is delivered to the customer.

Test and learn is a set of practices followed by retailers, banks and other consumer-focused companies to test ideas in a small number of locations or customers to predict impact. The process is often designed to answer three questions about any tested program before rollout:

  1. What impact will the program have on key performance indicators if executed across the network or customer base?
  2. Will the program have a larger impact on some stores/customers than others?
  3. Which components of the idea are actually working?

Product planning is the ongoing process of identifying and articulating market requirements that define a product's feature set. It serves as the basis for decision-making about price, distribution and promotion. Product planning is also the means by which companies and businesses can respond to long-term challenges within the business environment, often achieved by managing the product throughout its life cycle using various marketing strategies, including product extensions or improvements, increased distribution, price changes and promotions. It involves understanding the needs and wants of core customer groups so products can target key customer desires and allows a firm to predict how a product will be received within a market upon launch.

A minimum viable product (MVP) is a version of a product with just enough features to be usable by early customers who can then provide feedback for future product development.

<span class="mw-page-title-main">Purchase funnel</span> Model of theoretical customer journey toward purchase of a good or service

The purchase funnel, or purchasing funnel, is a consumer-focused marketing model that illustrates the theoretical customer journey toward the purchase of a good or service.

Early access, also known as alpha access, alpha founding, paid alpha, or game preview, is a funding model in the video game industry by which consumers can purchase and play a game in the various pre-release development cycles, such as pre-alpha, alpha, and/or beta, while the developer is able to use those funds to continue further development on the game. Those that pay to participate typically help to debug the game, provide feedback and suggestions, may have access to special materials in the game. The early-access approach is a common way to obtain funding for indie games, and may also be used along with other funding mechanisms, including crowdfunding. Many crowdfunding projects promise to offer access to alpha and/or beta versions of the game as development progresses; however, unlike some of these projects which solicit funds but do not yet have a playable game, all early access games offer an immediately playable version of the unfinished game to players.

Pretail is a sub-category of e-commerce and online retail for introducing new products, services, and brands to market by pre-launching online, from creating an interest waitlist of signups before launch to collecting reservations or pre-orders in limited quantity before release, realization, or commercial availability. Pretail allows new product ideas/prototypes to be mass produced only when they have reached an initial threshold of buy-in from investors/consumers. Pretail includes pre-sale commerce, pre-order retailers, pre-launch marketing services, incubation marketplaces, crowdfunding communities, and demand chain management systems.

Product strategy defines the high-level plan for developing and marketing a product, how the product supports the business strategy and goals, and is brought to life through product roadmaps. A product strategy describes a vision of the future with this product, the ideal customer profile and market to serve, go-to-market and positioning (marketing), thematic areas of investment, and measures of success. A product strategy sets the direction for new product development. Companies utilize the product strategy in strategic planning and marketing to set the direction of the company's activities. The product strategy is composed of a variety of sequential processes in order for the vision to be effectively achieved. The strategy must be clear in terms of the target customer and market of the product in order to plan the roadmap needed to achieve strategic goals and give customers better value.

In-product communications (IPC) are messages, content, and related media delivered directly to a user's internet-connected device or software application, with the purpose of informing, gathering feedback from, engaging with, or marketing to that specific user or segment of users at often-higher engagement rates than other digital marketing and online marketing channels.

This article discusses a set of tactics useful in software testing. It is intended as a comprehensive list of tactical approaches to software quality assurance and general application of the test method.

References

  1. 1 2 Jordan, Jon (August 10, 2016). "Ever softer: Trends in the soft launch strategy of F2P mobile games". Pocketgamer.biz. Retrieved 2023-03-11.
  2. Szulim, Dominik (2024-09-02). "Soft Launch: What it is? [2024]". Codelivery. Retrieved 2024-09-02.
  3. "Spurs announce Test Events for new stadium". Sky Sports. 24 June 2018. Retrieved 13 August 2018.
  4. Tiffany, Kaitlyn (29 October 2021). "The Art of the Boyfriend 'Soft Launch'". The Atlantic. Retrieved 30 October 2021.