Gmail was a project started by Google developer Paul Buchheit, who had already explored the idea of web-based email in the 1990s, before the launch of Hotmail, while working on a personal email software project as a college student.[2] Buchheit began his work on Gmail in August 2001.[3] At Google, Buchheit had first worked on Google Groups and when asked "to build some type of email or personalization product", he created the first version of Gmail in one day, reusing the code from Google Groups.[2] The project was known by the code name Caribou, a reference to a Dilbert comic strip about Project Caribou.[3]
At the time when Gmail was being developed, existing email services such as Yahoo! Mail and Hotmail featured extremely slow interfaces that were written in plain HTML, with almost every action by the user requiring the server to reload the entire webpage. Buchheit attempted to work around the limitations of HTML by using the highly interactive JavaScript code, an approach that ultimately came to be called AJAX (Asynchronous JavaScript and XML).[3]
Buchheit recalls that the high volume of internal email at Google created "a very big need for search".[2] Advanced search capabilities eventually led to considerations for providing a generous amount of storage space, which in turn opened up the possibility of allowing users to keep their emails forever, rather than having to delete them to stay under a storage limit. After considering alternatives such as 100 MB, the company finally settled upon 1 GB of space, compared to the 2 to 4 MB that was the standard at the time.[3]
Buchheit had been working on Gmail for about a month when he was joined by another engineer, Sanjeev Singh, with whom he would eventually found the social-networking startup FriendFeed after leaving Google in 2006. Gmail's first product manager, Brian Rakowski, learned about the project on his first day at Google in 2002, fresh out of college. In August 2003, another new Google recruit, Kevin Fox was assigned the task of designing Gmail's interface. When the service was finally launched in April 2004, about a dozen people were working on the project.[3]
Initially the software was available only internally as an email system for Google employees.[4] According to Google, the software had been used internally for "a number of years" before it was released to the public in 2004.[4]
Public release
For much of its development, Gmail had been a skunkworks project, kept secret even from most people within Google. “It wasn’t even guaranteed to launch–we said that it has to reach a bar before it’s something we want to get out there,” says the Gmail interface designer Kevin Fox. By early 2004, however, almost everybody at Google was using Gmail to access the company's internal email system.[3]
Gmail was announced to the public by Google on 1 April 2004, after extensive rumors of its existence during testing. Owing to the April Fool's Day release, the company's press release aroused skepticism in the technology world,[5][6] especially since Google had been known for making April Fool's jokes, such as PigeonRank. However, they explained that their real joke had been a press release saying that they would take offshoring to the extreme by putting employees in a "Google Copernicus Center" on the Moon. Jonathan Rosenberg, Google's vice-president of products, was quoted by BBC News as saying, "We are very serious about Gmail."[7][8][9][10]
Even when the service was announced to the public, Google did not have the required infrastructure in place to provide millions of users a reliable service with a gigabyte of space apiece. Gmail ran on three hundred old Pentium III computers nobody else at Google wanted.[3] This was sufficient for the limited beta rollout the company planned, which involved inviting about 1,000 opinion leaders and then allowing them to invite their friends and family members to become beta testers, with trials beginning on 21 March 2004.[11][3]
Extended beta phase
Once it became clear that Gmail was real, and not an April Fools' joke, invitations became highly desired. Although the limited rollout was born of necessity, it created an aura of exclusivity which contributed to its publicity windfall. “Everyone wanted it even more. It was hailed as one of the best marketing decisions in tech history, but it was a little bit unintentional” says Georges Harik, who was responsible for most of Google's new products at the time.[3]
Active users from the Blogger community were offered the chance to participate in the beta-testing on 20 April and later, Gmail members occasionally received "invitations" which they could send to anyone. One round of invitations was sent out on 1 May and another three invitations were given to all active members on 1 June. When Gmail increased the supply of invitations, the nascent buying and selling market for Gmail invitations collapsed.[12]
During the early months of the initial beta phase, Gmail's well-publicized feature set and the exclusive nature of the accounts caused the aftermarket price of Gmail invitations to skyrocket. According to PC World magazine, Gmail invitations were selling on eBay for as much as US$150, with some accounts being sold for several thousand dollars. After a new round of invitations in early June, the price for invitations fell to between US$2–$5.[13] Websites such as Gmail Swap emerged to allow philanthropic Gmail users to donate invitations to people who wanted them.[3] On 28 June 2004, Google amended its policy to forbid the selling of registered accounts.[14]
In January 2005, security experts discovered a critical flaw in the handling of Gmail messages that would allow hackers to easily access private emails from any Gmail user's account. This was posted with detailed information to popular technology site Slashdot at 9:23a.m. PST on 12 January 2005. On 13 January 2005, developers at Gmail announced that they had fixed the problem and that the security flaw had been patched. Despite Gmail's status as a beta application, concerns were raised among some users who were using Gmail as their primary mail account.[15] On 1 April 2005, exactly one year after the initial release, Gmail increased the mailbox size to 2 GB, advertising it as "2 GB plus" and introduced some other new features, including formatted editing which gave users the option of sending messages in HTML or plain text.
On 7 June 2005, The Gmail Invitation Spooler was deactivated by the site owner, following a direct request from the Gmail product manager to shut it down. The service was featured in Popular Science magazine and had given out over 1.2 million Gmail accounts.[16]
On 22 June 2005, Gmail's canonicalURI changed from http://gmail.google.com/gmail/ to http://mail.google.com/mail/.[17]As of December2024[update], those who typed in the former URI were redirected to the latter.
On 2 November 2006, Google began offering a mobile-application based version of Gmail for mobile phones capable of running Java applications. In addition, Sprint announced separately that it would make the application available from its Vision and Power Vision homepages, preloaded onto some new Sprint phones. The application gives Gmail its own custom menu system and the site displays attachments, such as photos and documents in the application.[18][19] The application was solely developed in Google's Kitchener office.[20]
On 8 December 2008, Google added a to-do list to Gmail. When the new Tasks feature is enabled, a box shows up on top of the Gmail window. In it, users can add, reorder and delete tasks. It is also possible to assign a due date to each action and even convert e-mails into tasks.[24]
On 12 December 2008, Gmail added support for PDF viewing within the browser.[25]
On 24 February 2009, Gmail suffered a two and a half hour outage, affecting 100 million accounts.[26]
On 7 July 2009, Gmail officially exited its beta status in a move to attract more business use of the service.[27][28]
On 1 September 2009, Gmail suffered another outage for several hours.[29]
Trademark disputes
Germany
The former Google Mail logo, in 2005The Google Mail logo, in 2010
On 4 July 2005 Google announced that Gmail Deutschland would be rebranded as Google Mail. The domain gmail.com became unavailable in Germany due to trademark disputes, in which cases users must use the domain googlemail.com.[30] From that point forward, visitors originating from an IP address determined to be in Germany would be forwarded to googlemail.com where they could obtain an email address containing the new domain.[31]
The domains are interchangeable so users obliged to use the googlemail.com domain are unable to select addresses already chosen by gmail.com users.[31] Inbound emails sent to either googlemail.com or gmail.com addresses will reach the user.
The German naming issue is due to a trademark dispute between Google and Daniel Giersch, who owns a German company called "G-mail" which provides the service of printing out email from senders and sending the print-out via postal mail to the intended recipients. On 30 January 2007, the EU's Office for Harmonization in the Internal Market ruled in favour of Giersch.[32]
Google spoofed "offering" the same service in the Gmail Paper April Fool's Day joke in 2007.[33]
On 13 April 2012, Google received the right to the Gmail trademark in Germany. On that day the gmail.de domain and the Gmail trademark were transferred to Google.[34]
Poland
In February 2007 Google filed legal action against the owners of gmail.pl, a poet group known in full as Grupa Młodych Artystów i Literatów abbreviated GMAiL (literally, "Group of Young Artists and Writers").[35] This lawsuit was lost, but the Web site no longer exists.[36]
Russian Federation
A Russian paid mail redirect service called gmail.ru owns the "Gmail" trademark in the Russian Federation.[37]
The gmail.ru domain name dates from 27 January 2003.[38] The gmail.ru domain name was auctioned.[39]
United Kingdom
On 19 October 2005, Google voluntarily converted the United Kingdom version of Gmail to Google Mail because of a dispute with the UK company Independent International Investment Research.[40][41]
Users who registered before the switch to Google Mail were able to keep their Gmail address, although the Gmail logo was replaced with a Google Mail logo. Users who signed up after the name change receive a googlemail.com address, although a reverse of either in the sent email would still deliver it to the same place.
In September 2009 Google began to change the branding of UK accounts back to Gmail, following the resolution of the trademark dispute.[42]
On 3 May 2010, Google announced that they would start to phase out the googlemail.com domain in the UK. Existing users would get the option to switch to gmail.com, while new users would be given a gmail.com address by default.[43] This also required Android phone users to perform a factory reset (requiring a back-up to prevent data loss) to restore phone functionality.[44]
Email is a method of transmitting and receiving messages using electronic devices. It was conceived in the late–20th century as the digital version of, or counterpart to, mail. Email is a ubiquitous and very widely used communication medium; in current use, an email address is often treated as a basic and necessary part of many processes in business, commerce, government, education, entertainment, and other spheres of daily life in most countries.
Mozilla Thunderbird is a free and open-source email client that also functions as a personal information manager with a calendar and contactbook, as well as an RSS feed reader, chat client (IRC/XMPP/Matrix), and news client. Operated by MZLA Technologies Corporation, a subsidiary of the Mozilla Foundation, Thunderbird is an independent, community-driven project that is managed and overseen by the Thunderbird Council, which is elected by the Thunderbird community. As a cross-platform application, Thunderbird is available for Windows, macOS, FreeBSD, Android, and Linux. The project strategy was originally modeled after that of Mozilla's Firefox, and Thunderbird is an interface built on top of that Web browser.
An email address identifies an email box to which messages are delivered. While early messaging systems used a variety of formats for addressing, today, email addresses follow a set of specific rules originally standardized by the Internet Engineering Task Force (IETF) in the 1980s, and updated by RFC 5322 and 6854. The term email address in this article refers to just the addr-spec in Section 3.4 of RFC 5322. The RFC defines address more broadly as either a mailbox or group. A mailbox value can be either a name-addr, which contains a display-name and addr-spec, or the more common addr-spec alone.
Gmail is the email service provided by Google. As of 2019, it had 1.5 billion active users worldwide, making it the largest email service in the world. It also provides a webmail interface, accessible through a web browser, and is also accessible through the official mobile application. Google also supports the use of third-party email clients via the POP and IMAP protocols.
Yahoo! Mail is an email service offered by the American company Yahoo, Inc. The service is free for personal use, with an optional monthly fee for additional features. Business email was previously available with the Yahoo! Small Business brand, before it transitioned to Verizon Small Business Essentials in early 2022. Launched on October 8, 1997, as of January 2020, Yahoo! Mail has 225 million users.
Google Desktop was a computer program with desktop search capabilities, created by Google for Linux, Apple Mac OS X, and Microsoft Windows systems. It allowed text searches of a user's email messages, computer files, music, photos, chats, web pages viewed, and the ability to display "Google Gadgets" on the user's desktop in a sidebar.
AOL Mail is a free web-based email service provided by AOL, a division of Yahoo! Inc.
Push email is an email system that provides an always-on capability, in which when new email arrives at the mail delivery agent (MDA), it is immediately, actively transferred (pushed) by the MDA to the mail user agent (MUA), also called the email client, so that the end-user can see incoming email immediately. This is in contrast with systems that check for new incoming mail every so often, on a schedule. Email clients include smartphones and, less strictly, IMAP personal computer mail applications.
The following tables compare general and technical information for a number of notable webmail providers who offer a web interface in English.
DomainKeys Identified Mail (DKIM) is an email authentication method designed to detect forged sender addresses in email, a technique often used in phishing and email spam.
Paul T. Buchheit is an American computer engineer and entrepreneur who created the email service Gmail. He developed the original prototype of Google AdSense as part of his work on Gmail. He also suggested Google's former company motto Don't be evil in a 2000 meeting on company values, after the motto was initially coined in 1999 by engineer Amit Patel.
Google Workspace is a collection of cloud computing, productivity and collaboration tools, software and products developed and marketed by Google. It consists of Gmail, Contacts, Calendar, Meet and Chat for communication; Drive for storage; and the Google Docs Editors suite for content creation. An Admin Panel is provided for managing users and services. Depending on edition Google Workspace may also include the digital interactive whiteboard Jamboard and an option to purchase add-ons such as the telephony service Voice.
Google Voice is a telephone service that provides a U.S. phone number to Google Account customers in the U.S. and Google Workspace customers in Canada, Denmark, France, the Netherlands, Portugal, Spain, Sweden, Switzerland, the United Kingdom and the contiguous United States. It is used for call forwarding and voicemail services, voice and text messaging, as well as U.S. and international calls. Calls are forwarded to the phone number that each user must configure in the account web portal. Users can answer and receive calls on any of the phones configured to ring in the web portal. While answering a call, the user can switch between the configured phones. Subscribers in the United States can make outgoing calls to domestic and international destinations. The service is configured and maintained by users in a web-based application, similar in style to Google's email service Gmail, or Android and iOS applications on smartphones or tablets.
Outlook.com, formerly Hotmail, is a free personal email service offered by Microsoft. This includes a webmail interface featuring mail, calendaring, contacts, and tasks services. Outlook can also be accessed via email clients using the IMAP or POP protocols.
A feedback loop (FBL), sometimes called a complaint feedback loop, is an inter-organizational form of feedback by which a mailbox provider (MP) forwards the complaints originating from their users to the sender's organizations. MPs can receive users' complaints by placing report spam buttons on their webmail pages, or in their email client, or via help desks. The message sender's organization, often an email service provider, has to come to an agreement with each MP from which they want to collect users' complaints.
The Gmail interface makes Gmail unique amongst webmail systems for several reasons. Most evident to users are its search-oriented features and means of managing e-mail in a "conversation view" that is similar to an Internet forum.
Rocky Mountain Bank v. Google Inc. was a decision by the United States District Court for the Northern District of California holding that Google had to reveal the account information of a Gmail user who had been mistakenly sent sensitive information from Rocky Mountain Bank.
A mailbox provider, mail service provider or, somewhat improperly, email service provider is a provider of email hosting. It implements email servers to send, receive, accept, and store email for other organizations or end users, on their behalf.
Google's changes to its privacy policy on March 16, 2012, enabled the company to share data across a wide variety of services. These embedded services include millions of third-party websites that use AdSense and Analytics. The policy was widely criticized for creating an environment that discourages Internet innovation by making Internet users more fearful and wary of what they do online.
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