TTEC

Last updated

TTEC Holdings, Inc.
FormerlyTeleTech Holdings, Inc.
Company type Public
Nasdaq:  TTEC
S&P 600 Component
ISIN US89854H1023
IndustryCustomer experience technology, Business process outsourcing, Offshore outsourcing
Founded1982;42 years ago (1982)
Founder Kenneth D. Tuchman
Headquarters
Englewood, Colorado
,
United States
Number of locations
21 countries
Area served
Multi-national
Key people
 Kenneth D. Tuchman (CEO)
RevenueIncrease2.svg 2.463 billion USD  (2023)
118 million USD (2023)
Number of employees
60,000
Website ttec.com
Footnotes /references
[1] [2] [3]

TTEC Holdings, Inc. (formerly named "TeleTech"), is an American customer experience technology and services company headquartered in Greenwood Village, Colorado.

Contents

Kenneth D. Tuchman is the founder, chairman and CEO. [4]

History

Founding and early developments (1982-1996)

The company was founded in 1982 by Kenneth D. Tuchman under the name TeleTech Holdings, Inc. [5] [6] In 1986, the company moved to Sherman Oaks, California.

By 1995, it had added call centers in other states. In 1996 it completed its IPO. [7]

International growth and recent development (since 1997)

After the completion of its IPO global operations begin. In 1998, the company expanded to Scotland, Canada, Argentina and Brazil. Three years later the expansion continues, centers were opened in the Philippines.[ citation needed ] In 2006, TeleTech acquired Direct Alliance.

In 2010, TeleTech acquired an 80 percent stake in the management consulting firm Peppers & Rogers Group. [8] The same year, the company expands into the Middle East. Four years later, it grew its presence in Europe by starting operations in Sofia, Bulgaria.

Acquisitions

In recent years TTEC grew its business through a variety of acquisitions, including:

Products and services

TTEC is organized into two primary business segments: TTEC Digital and TTEC Engage. [20]

In 2022, TTEC provided services in 21 countries: the United States, Australia, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Germany, Greece, India, Ireland, Mexico, the Netherlands, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, and the United Kingdom. [21]

Awards and recognition

Related Research Articles

Nielsen Holdings plc is an American media audience measurement firm. Nielsen operates in over 100 countries and employs approximately 15,000 people worldwide.

Sabre Corporation, a travel technology company headquartered in Southlake, Texas, is the largest global distribution systems (GDS) provider for air bookings. The company's primary product, the Sabre Global Distribution System, and others like it, act as neutral intermediaries, connecting travel suppliers like airlines and hotels with travel sellers like agencies. They offer real-time availability and pricing, making them important for corporate travel management.

<span class="mw-page-title-main">Markel Group</span> US financial services company

Markel Group Inc. is a group of companies headquartered in Richmond, Virginia, and originally founded in 1930 as an insurance company..

TD Cowen, is an American multinational investment bank and financial services division of TD Securities that operates through two business segments: a broker-dealer and an investment management division.

<span class="mw-page-title-main">ICF International</span> American consulting firm

ICF International, Inc. is an American publicly traded consulting and technology services company based in Reston, Virginia.

<span class="mw-page-title-main">AECOM</span> American engineering firm

AECOM is an American multinational infrastructure consulting firm headquartered in Dallas, Texas.

<span class="mw-page-title-main">FIS (company)</span> American information technology company

Fidelity National Information Services, Inc. (FIS) is an American multinational corporation which offers a wide range of financial products and services. FIS is most known for its development of Financial Technology, or FinTech, and as of Q2 2024 it offers its solutions in two primary segments: Banking Solutions & Capital Market Solutions. Annually, FIS facilitates the movement of roughly $9 trillion through the processing of approximately 75 billion transactions in service to more than 20,000 clients around the globe.

<span class="mw-page-title-main">TriNet</span> American cloud-based professional employer organization

TriNet Group, Inc. is a Dublin, California-based professional employer organization for small and medium-sized businesses. TriNet administers payroll and health benefits and advises clients on employment law compliance and risk reduction, acting in some cases as an outsourced human resources department. TriNet is headquartered in. TriNet partners with organizations between 3 and 2,500 employees.

<span class="mw-page-title-main">QuinStreet</span>

QuinStreet, Inc. is a publicly traded marketing company based in Foster City, California.

<span class="mw-page-title-main">Verisk Analytics</span> American data analytics and risk assessment firm

Verisk Analytics, Inc. is an American multinational data analytics and risk assessment firm based in Jersey City, New Jersey, with customers in insurance, natural resources, financial services, government, and risk management sectors. The company uses proprietary data sets and industry expertise to provide predictive analytics and decision support consultations in areas including fraud prevention, actuarial science, insurance coverage, fire protection, catastrophe and weather risk, and data management.

Veracode is an application security company based in Burlington, Massachusetts. Founded in 2006, it provides SaaS application security that integrates application analysis into development pipelines.

Perficient, Inc. is a global digital consultancy company based in St. Louis, Missouri. The company's efforts include enterprise mobile applications, creative services, marketing, digital strategy, Internet of Things, information technology, management consulting, custom development, and platform implementations.

Huron Consulting Group, commonly known as Huron, is a management consulting firm offering services to the healthcare, life sciences, commercial, and higher education industries.

Endurance International Group, Inc. (EIG), previously named BizLand, now part of Newfold Digital, was an IT services company specializing in web hosting. The company was founded in 1997 and headquartered in Burlington, Massachusetts, USA. In 2021 Endurance International Group merged with Web.com forming a new company, Newfold Digital. It is one of the Internet's largest webhosting providers, with a global market share of 3.5% according to W3Techs. The company was structured differently from other large hosting companies such as Rackspace, GoDaddy, or 1&1 Ionos. The company has grown its hosting and related business through numerous acquisitions.

<span class="mw-page-title-main">Virtu Financial</span> Financial services company

Virtu Financial is an American company that provides financial services, trading products and market making services. Virtu provides product suite including offerings in execution, liquidity sourcing, analytics, broker-neutral, multi-dealer platforms in workflow technology and two-sided quotations and trades in equities, commodities, currencies, options, fixed income, and other securities on over 230 exchanges, markets, and dark pools. Virtu uses proprietary technology to trade large volumes of securities. The company went public on the Nasdaq in 2015.

Fenwick & West LLP is a law firm of more than 470 attorneys with offices in Silicon Valley, San Francisco, Seattle, New York City, Santa Monica, Washington, DC and Shanghai. The firm focuses on the technology and life sciences sectors, advising clients at all stages from startups to public companies. Fenwick has been embroiled in legal issues with the US law enforcement and multiple class action lawsuits due to their representation of FTX, for whom they allegedly created shell companies in order to launder money and skirt regulatory scrutiny.

<span class="mw-page-title-main">Palo Alto Networks</span> American technology company

Palo Alto Networks, Inc. is an American multinational cybersecurity company with headquarters in Santa Clara, California. The core product is a platform that includes advanced firewalls and cloud-based offerings that extend those firewalls to cover other aspects of security. The company serves over 70,000 organizations in over 150 countries, including 85 of the Fortune 100. It is home to the Unit 42 threat research team and hosts the Ignite cybersecurity conference. It is a partner organization of the World Economic Forum.

Kenneth Darryl Tuchman is an American billionaire businessman. He is the founder, CEO and chairman of the global outsourcing company TTEC, formerly known as TeleTech.

AppFolio is a company founded in 2006 that offers software-as-a-service (SaaS) applications and services to the real estate industry.

<span class="mw-page-title-main">SS&C Technologies</span> American financial technology company

SS&C Technologies Holdings, Inc. is an American multinational holding company headquartered in Windsor, Connecticut, that sells software and software as a service to the financial services industry. The company has offices in the Americas, Europe, Asia, Africa and Australia.

References

  1. ↑ "SEC Filing" . Retrieved January 9, 2018.
  2. ↑ "TTEC 2020 Annual Report". TTEC.com.
  3. ↑ "TTEC Income Statement". WSJ.com.
  4. ↑ "Ken Tuchman, Ttec Holdings Inc: Profile and Biography". Bloomberg.com. Retrieved April 25, 2022.
  5. ↑ TeleTech, "SEC Filing", "TeleTech", 2003-0409
  6. ↑ "Moving Forward - 2013 TeleTech Annual Report" (PDF). TeleTech. Retrieved March 19, 2015.
  7. ↑ "Public Offering Registration - TELETECH HOLDINGS INC - 10-10-1996". Docstoc.com. Retrieved March 19, 2015.
  8. ↑ StreetInsider.com. Retrieved August 27, 2012
  9. ↑ "TTEC completes $490M acquisition of Avtex". April 13, 2021.
  10. ↑ "TTEC Signs Agreement to Acquire VoiceFoundry, Setting the Foundation for Significant Future Growth with Amazon Connect". August 5, 2020.
  11. ↑ Denver Business Journal
  12. ↑ Reuters Brief. Retrieved November 4, 2018
  13. ↑ Ammachchi, Narayan. "Teletech Acquires Canada-Based Call Center Services Firm Atelka".
  14. ↑ "TeleTech Completes Acquisition of Leadership and Change Management Consulting Firm rogenSi". TeleTech. Retrieved March 19, 2015.
  15. ↑ acquired by TeleTech. Retrieved November 3, 2018]
  16. ↑ NASDAQ. Retrieved February 6, 2013
  17. ↑ Denver Business Journal. Retrieved February 6, 2013
  18. ↑ ModernHealthCare.com. Retrieved August 27, 2012
  19. ↑ Tech News TMCnet.com Retrieved August 27, 2012
  20. ↑ "TTEC Holdings 10K 2022". February 28, 2023. p. 1. Retrieved August 14, 2023.
  21. ↑ "TTEC Holdings 10K 2022". February 28, 2023. p. 1. Retrieved August 14, 2023.
  22. ↑ "The World's Top Female-Friendly Companies". Forbes. Retrieved February 15, 2022.
This page is based on this Wikipedia article
Text is available under the CC BY-SA 4.0 license; additional terms may apply.
Images, videos and audio are available under their respective licenses.