![]() Uganda (dark green) | |
Country | Uganda |
---|---|
Continent | Africa |
Regulator | Uganda Communications Commission (UCC) |
Numbering plan type | Closed |
Format | +256 XXX XXX XXX |
Country code | +256 |
International access | 000 |
Long-distance | 0 |
Telephone numbers in Uganda are regulated by the Uganda Communications Commission (UCC) under the Uganda Communications Act of 2013, adhering to the International Telecommunication Union (ITU) E.164 standard. The country code is +256, followed by a 9-digit national significant number (N(S)N) for mobile, fixed-line, and special services. [1] Uganda operates a closed numbering plan, requiring the full number for domestic calls. [2]
Before British colonization, communication in Uganda relied on oral and drum-based systems among ethnic groups. [3] Colonial authorities introduced fixed-line telephony in the early 20th century for administrative purposes. Until 1999, Uganda, Kenya, and Tanzania shared a regional numbering plan, allowing calls using only trunk and area codes within the East African Community. [4] Tanzania’s adoption of a new plan in 1999 ended this arrangement, introducing regional prefixes like 006 for Uganda from Kenya/Tanzania, though modern dialing uses +256. [4] Post-independence in 1962, Uganda expanded its telecom infrastructure, with mobile services launching in the 1990s via MTN Uganda. By the mid-2000s, Uganda standardized all numbers to 9 digits to accommodate growing subscriber demand. [1]
Uganda’s numbering plan complies with ITU-T Recommendation E.164, formatting numbers as +256 followed by a 9-digit N(S)N, with a maximum of 15 digits including the country code. [2] The structure includes: [1]
Common area codes include: [1]
Major mobile prefixes, assigned by the UCC, include: [2]
For international calls to Uganda, use: [2]
Examples: From USA (011): 011 256 77 123 4567; from Europe (00): 00 256 41 123 4567.
For domestic calls, use the trunk prefix 0: [1]
Example: 077 123 4567 or 041 123 4567.
The UCC manages short codes for emergency, customer, and value-added services, typically 3–4 digits, dialed without area codes. [6] Key codes include: [7]
Other UCC-defined ranges: [6]
Emergency and select customer service codes are fee-exempt, though providers may charge for other services. [6]
The UCC oversees numbering allocation, spectrum management, and consumer protection under the UCC Act of 2013. [4] It ensures: [6]
In March 2025, Parliament discussed Mobile Number Portability (MNP) to enhance competition, allowing users to retain numbers when switching providers. [8] The UCC also regulates virtual phone numbers and combats scam calls using +256 prefixes. [9]
Uganda faces telecom challenges, including scam calls exploiting +256 numbers, often via social engineering. [10] The UCC employs tracing and blocking measures, but fraud persists. [9] Rural areas have limited network coverage, despite 85% mobile penetration and 4G in urban centers. [9] Number recycling causes misdialed calls, as reassigned numbers retain old contacts. [10] High international call rates drive reliance on VoIP apps like WhatsApp. [11]