This article relies largely or entirely on a single source .(December 2016) |
The Three Levels of Leadership is a leadership model formulated in 2011 by James Scouller. [1] Designed as a practical tool for developing a person's leadership presence, knowhow and skill. It aims to summarize what leaders have to do, not only to bring leadership to their group or organization, but also to develop themselves technically and psychologically as leaders. It has been classified as an "integrated psychological" theory of leadership. It is sometimes known as the 3P model of leadership (the three Ps standing for Public, Private and Personal leadership).
The Three Levels of Leadership model attempts to combine the strengths of older leadership theories (i.e. traits, behavioral/styles, situational, functional) while addressing their limitations and, at the same time, offering a foundation for leaders wanting to apply the philosophies of servant leadership and "authentic leadership". [2]
In reviewing the older leadership theories, Scouller highlighted certain limitations in relation to the development of a leader's skill and effectiveness: [3]
The section at the start of this page discussed the older theories' potential limitations. The table below explains how the Three Levels of Leadership model tries to address them. [6]
Theory | Limitations | How three levels model addresses them |
---|---|---|
Traits |
|
|
Behavioral/styles |
|
|
Situational/contingency |
|
|
Functional |
|
|
The three levels referred to in the model's name are Public, Private and Personal leadership. The model is usually presented in diagram form as three concentric circles and four outwardly directed arrows, with personal leadership in the center.
The idea is that if leaders want to be effective they must work on all three levels in parallel.
The two outer levels – public and private leadership – are what the leader must do behaviorally with individuals or groups to address the "four dimensions of leadership" (Scouller 2011). These are:
The inner level – personal leadership – refers to what leaders should do to grow their leadership presence, knowhow and skill. It has three aspects:
Scouller argued that self-mastery is the key to growing one's leadership presence, building trusting relationships with followers and enabling behavioral flexibility as circumstances change, while staying connected to one's core values (that is, while remaining authentic). To support leaders' development, he introduced a new model of the human psyche and outlined the principles and techniques of self-mastery (Scouller 2011). [7]
The assumption in this model is that personal leadership is the most powerful of the three levels. Scouller likened its effect to dropping a pebble in a pond and seeing the ripples spreading out from the center – hence the four arrows pointing outward in the diagram. "The pebble represents inner, personal leadership and the ripples the two outer levels. Helpful inner change and growth will affect outer leadership positively. Negative inner change will cause the opposite." (Scouller, 2011).
Public leadership refers to the actions or behaviors that leaders take to influence two or more people simultaneously – perhaps in a meeting or when addressing a large group. Public leadership is directed towards (1) setting and agreeing a motivating vision or future for the group or organization to ensure unity of purpose; (2) creating positive peer pressure towards shared, high performance standards and an atmosphere of trust and team spirit; and (3) driving successful collective action and results. Public leadership therefore serves the first three dimensions of leadership mentioned in the overview section.
There are 34 distinct public leadership behaviors (Scouller, 2011), which break out as follows:
Leaders need to balance their time between the 22 vision/planning/thinking/execution behaviors and the 12 group building/maintenance behaviors.
According to the Three Levels of Leadership model, the key to widening one's repertoire of public leadership behaviors (and the skill with which they are performed) is attention to personal leadership.
Private leadership concerns the leader's one-to-one handling of individuals (which is the fourth of Scouller's four dimensions of leadership). Although leadership involves creating a sense of group unity, groups are composed of individuals and they vary in their ambitions, confidence, experience and psychological make-up. Therefore, they have to be treated as individuals – hence the importance of private leadership. There are 14 private leadership behaviors (Scouller, 2011):
Some people experience the powerful conversations demanded by private leadership (e.g. performance appraisals) as uncomfortable. Consequently, leaders may avoid some of the private leadership behaviors (Scouller, 2011), which reduces their leadership effectiveness. Scouller argued that the intimacy of private leadership leads to avoidance behavior either because of a lack of skill or because of negative self-image beliefs that give rise to powerful fears of what may happen in such encounters. This is why personal leadership is so important in improving a leader's one-to-one skill and reducing his or her interpersonal fears.
Personal leadership addresses the leader's technical, psychological and moral development and its impact on his or her leadership presence, skill and behavior. It is, essentially, the key to making the theory of the two outer behavioral levels practical. Scouller went further in suggesting (in the preface of his book, The Three Levels of Leadership), that personal leadership is the answer to what Jim Collins called "the inner development of a person to level 5 leadership" in the book Good to Great – something that Collins admitted he was unable to explain. [8]
Personal leadership has three elements: (1) technical knowhow and skill; (2) the right attitude towards other people; and (3) psychological self-mastery.
The first element, Technical Knowhow and Skill, is about knowing one's technical weaknesses and taking action to update one's knowledge and skills. Scouller (2011) suggested that there are three areas of knowhow that all leaders should learn: time management, individual psychology and group psychology. He also described the six sets of skills that underlie the public and private leadership behaviors: (1) group problem-solving and planning; (2) group decision-making; (3) interpersonal ability, which has a strong overlap with emotional intelligence (4) managing group process; (5) assertiveness; (6) goal-setting.
The second element, Attitude Toward Others, is about developing the right attitude toward colleagues in order to maintain the leader's relationships throughout the group's journey to its shared vision or goal. The right attitude is to believe that other people are as important as oneself and see leadership as an act of service (Scouller, 2011). Although there is a moral aspect to this, there is also a practical side – for a leader's attitude and behavior toward others will largely influence how much they respect and trust that person and want to work with him or her. Scouller outlined the five parts of the right attitude toward others: (1) interdependence (2) appreciation (3) caring (4) service (5) balance. The two keys, he suggested, to developing these five aspects are to ensure that:
The third element of personal leadership is Self-Mastery. It emphasizes self-awareness and flexible command of one's mind, which allows the leader to let go of previously unconscious limiting beliefs and their associated defensive habits (like avoiding powerful conversations, e.g. appraisal discussions). It also enables leaders to connect more strongly with their values, let their leadership presence flow and act authentically in serving those they lead.
Because self-mastery is a psychological process, Scouller proposed a new model of the human psyche to support its practice. In addition, he outlined the principles of – and obstacles to – personal change and proposed six self-mastery techniques, which include mindfulness meditation.
The importance and development of leadership presence is a central feature of the Three Levels of Leadership model. Scouller suggested that it takes more than the right knowhow, skills and behaviors to lead well – that it also demands "presence". Presence has been summed up in this way:
"What is presence? At its root, it is wholeness – the rare but attainable inner alignment of self-identity, purpose and feelings that eventually leads to freedom from fear. It reveals itself as the magnetic, radiating effect you have on others when you're being the authentic you, giving them your full respect and attention, speaking honestly and letting your unique character traits flow. As leaders, we must be technically competent to gain others' respect, but it's our unique genuine presence that inspires people and prompts them to trust us – in short, to want us as their leader." (Scouller, 2011.) [9]
In the Three Levels of Leadership model, "presence" is not the same as "charisma". Scouller argued that leaders can be charismatic by relying on a job title, fame, skillful acting or by the projection of an aura of "specialness" by followers – whereas presence is something deeper, more authentic, more fundamental and more powerful and does not depend on social status. He contrasted the mental and moral resilience of a person with real presence with the susceptibility to pressure and immoral actions of someone whose charisma rests only on acting skills (and the power their followers give them), not their true inner qualities.
Scouller also suggested that each person's authentic presence is unique and outlined seven qualities of presence: (1) personal power – command over one's thoughts, feelings and actions; (2) high, real self-esteem; (3) the drive to be more, to learn, to grow; (4) a balance of an energetic sense of purpose with a concern for the service of others and respect for their free will; (5) intuition; (6) being in the now; (7) inner peace of mind and a sense of fulfillment. [10]
Presence, according to this model, is developed by practicing personal leadership.
True leadership presence is, as Scouller defines it, synonymous with authenticity (being genuine and expressing one's highest values) and an attitude of service towards those being led. So in proposing self-mastery and cultivation of the right attitude toward others as a method of developing leadership presence, his model offers a "how to" counterpart to the ideas of "authentic leadership" and servant leadership.
Most traditional theories of leadership explicitly or implicitly promote the idea of the leader as the admired hero – the person with all the answers that people want to follow. The Three Levels of Leadership model shifts away from this view. It does not reject the possibility of an impressive heroic leader, but it promotes the idea that this is only one way of leading (and, indeed, following) and that shared leadership is more realistic.
This view stems from Scouller's position that leadership is a process, "a series of choices and actions around defining and achieving a goal". Therefore, in his view, "leadership is a practical challenge that's bigger than the leader." He pointed out the danger of confusing "leadership" with the role of "leader". As other authors such as John Adair have pointed out, leadership does not have to rely on one person because anyone in a group can exert leadership. Scouller went further to suggest that "not only can others exert leadership; they must exert it at times if a group is to be successful." In other words, he believed that shared rather than solo leadership is not an idealistic aspiration; it is a matter of practicality. He suggested three reasons for this: [11]
Now, potentially, this leaves the leader's role unclear – after all, if anyone in a group can lead, what is the distinct purpose of the leader? Scouller said this of the leader's role: "The purpose of a leader is to make sure there is leadership … to ensure that all four dimensions of leadership are [being addressed]." The four dimensions being: (1) a shared, motivating group purpose or vision (2) action, progress and results (3) collective unity or team spirit (4) attention to individuals. For example, the leader has to ensure that there is a motivating vision or goal, but that does not mean he or she has to supply the vision on their own. That is certainly one way of leading, but it is not the only way; another way is to co-create the vision with one's colleagues.
This means that the leader can delegate, or share, part of the responsibility for leadership. However, the final responsibility for making sure that all four dimensions are covered still rests with the leader. So although leaders can let someone else lead in a particular situation, they cannot let go of responsibility to make sure there is leadership; so when the situation changes the leader must decide whether to take charge personally or pass situational responsibility to someone else.
One criticism of the Three Levels of Leadership model has been that it may be difficult for some leaders to use it as a guide to self-development without the assistance of a professional coach or psychotherapist at some point as many of its ideas around self-mastery are deeply psychological. [13]
Industrial and organizational psychology "focuses the lens of psychological science on a key aspect of human life, namely, their work lives. In general, the goals of I-O psychology are to better understand and optimize the effectiveness, health, and well-being of both individuals and organizations." It is an applied discipline within psychology and is an international profession. I-O psychology is also known as occupational psychology in the United Kingdom, organisational psychology in Australia and New Zealand, and work and organizational (WO) psychology throughout Europe and Brazil. Industrial, work, and organizational (IWO) psychology is the broader, more global term for the science and profession.
Personality psychology is a branch of psychology that examines personality and its variation among individuals. It aims to show how people are individually different due to psychological forces. Its areas of focus include:
Emotional intelligence (EI) is defined as the ability to perceive, use, understand, manage, and handle emotions. People with high emotional intelligence can recognize their own emotions and those of others, use emotional information to guide thinking and behavior, discern between different feelings and label them appropriately, and adjust emotions to adapt to environments.
Leadership, both as a research area and as a practical skill, encompasses the ability of an individual, group, or organization to "lead", influence, or guide other individuals, teams, or entire organizations.
Positive psychology studies the conditions that contribute to the optimal functioning of people, groups, and institutions. It studies "positive subjective experience, positive individual traits, and positive institutions... it aims to improve quality of life."
In the social sciences, a social group is defined as two or more people who interact with one another, share similar characteristics, and collectively have a sense of unity. Regardless, social groups come in a myriad of sizes and varieties. For example, a society can be viewed as a large social group. The system of behaviors and psychological processes occurring within a social group or between social groups is known as group dynamics.
Leadership development is the process which helps expand the capacity of individuals to perform in leadership roles within organizations. Leadership roles are those that facilitate execution of an organization's strategy through building alignment, winning mindshare and growing the capabilities of others. Leadership roles may be formal, with the corresponding authority to make decisions and take responsibility, or they may be informal roles with little official authority.
Impression management is a conscious or subconscious process in which people attempt to influence the perceptions of other people about a person, object or event by regulating and controlling information in social interaction. It was first conceptualized by Erving Goffman in 1959 in The Presentation of Self in Everyday Life, and then was expanded upon in 1967.
Political psychology is an interdisciplinary academic field, dedicated to understanding politics, politicians and political behavior from a psychological perspective, and psychological processes using socio-political perspectives. The relationship between politics and psychology is considered bidirectional, with psychology being used as a lens for understanding politics and politics being used as a lens for understanding psychology. As an interdisciplinary field, political psychology borrows from a wide range of disciplines, including: anthropology, economics, history, international relations, journalism, media, philosophy, political science, psychology, and sociology.
Transformational leadership is a theory of leadership where a leader works with teams or followers beyond their immediate self-interests to identify needed change, creating a vision to guide the change through influence, inspiration, and executing the change in tandem with committed members of a group; This change in self-interests elevates the follower's levels of maturity and ideals, as well as their concerns for the achievement. it is an integral part of the Full Range Leadership Model. Transformational leadership is when leader behaviors influence followers and inspire them to perform beyond their perceived capabilities. Transformational leadership inspires people to achieve unexpected or remarkable results. It gives workers autonomy over specific jobs, as well as the authority to make decisions once they have been trained. This induces a positive change in the followers attitudes and the organization as a whole. Transformational leaders typically perform four distinct behaviors, also known as the four Is. These behaviors are inspirational motivation, idealized influence, intellectual stimulation, and individualized consideration.
Self-monitoring, a concept introduced in the 1970s by Mark Snyder, describes the extent to which people monitor their self-presentations, expressive behavior, and nonverbal affective displays. Snyder held that human beings generally differ in substantial ways in their abilities and desires to engage in expressive controls. Self-monitoring is defined as a personality trait that refers to an ability to regulate behavior to accommodate social situations. People concerned with their expressive self-presentation tend to closely monitor their audience in order to ensure appropriate or desired public appearances. Self-monitors try to understand how individuals and groups will perceive their actions. Some personality types commonly act spontaneously and others are more apt to purposely control and consciously adjust their behavior. Recent studies suggest that a distinction should be made between acquisitive and protective self-monitoring due to their different interactions with metatraits. This differentiates the motive behind self-monitoring behaviours: for the purpose of acquiring appraisal from others (acquisitive) or protecting oneself from social disapproval (protective).
In psychology, personality type refers to the psychological classification of different types of individuals. Personality types are sometimes distinguished from personality traits, with the latter embodying a smaller grouping of behavioral tendencies. Types are sometimes said to involve qualitative differences between people, whereas traits might be construed as quantitative differences. According to type theories, for example, introverts and extraverts are two fundamentally different categories of people. According to trait theories, introversion and extraversion are part of a continuous dimension, with many people in the middle. In contrast to personality traits, the existence of personality types remains extremely controversial.
Social cognitive theory (SCT), used in psychology, education, and communication, holds that portions of an individual's knowledge acquisition can be directly related to observing others within the context of social interactions, experiences, and outside media influences. This theory was advanced by Albert Bandura as an extension of his social learning theory. The theory states that when people observe a model performing a behavior and the consequences of that behavior, they remember the sequence of events and use this information to guide subsequent behaviors. Observing a model can also prompt the viewer to engage in behavior they already learned. Depending on whether people are rewarded or punished for their behavior and the outcome of the behavior, the observer may choose to replicate behavior modeled. Media provides models for a vast array of people in many different environmental settings.
A team leader provides guidance and instruction to a working group about a project or portfolio of projects. They are in charge of delegating work, overseeing progress towards goals, and coaching team members as needed. Team leads often serve as de-facto mentors for the team, even if they don't have a manager title
Situational Leadership Theory, now named the Situational Leadership Model, is a model created by Dr. Paul Hersey and Dr. Ken Blanchard, developed while working on the widely known text book, Management of Organizational Behavior. The theory was first introduced in 1969 as "Life Cycle Theory of Leadership". During the mid-1970s, Life Cycle Theory of Leadership was renamed "Situational Leadership Theory."
Goal orientation, or achievement orientation, is an "individual disposition towards developing or validating one's ability in achievement settings". In general, an individual can be said to be mastery or performance oriented, based on whether one's goal is to develop one's ability or to demonstrate one's ability, respectively. A mastery orientation is also sometimes referred to as a learning orientation.
Positive psychology is defined as a method of building on what is good and what is already working instead of attempting to stimulate improvement by focusing on the weak links in an individual, a group, or in this case, a company. Implementing positive psychology in the workplace means creating an environment that is more enjoyable, productive, and values individual employees. This also means creating a work schedule that does not lead to emotional and physical distress.
Trait leadership is defined as integrated patterns of personal characteristics that reflect a range of individual differences and foster consistent leader effectiveness across a variety of group and organizational situations. The theory of trait leadership is developed from early leadership research which focused primarily on finding a group of heritable attributes that differentiate leaders from nonleaders. Leader effectiveness refers to the amount of influence a leader has on individual or group performance, followers’ satisfaction, and overall effectiveness. Many scholars have argued that leadership is unique to only a select number of individuals and that these individuals possess certain immutable traits that cannot be developed. Although this perspective has been criticized immensely over the past century, scholars still continue to study the effects of personality traits on leader effectiveness. Research has demonstrated that successful leaders differ from other people and possess certain core personality traits that significantly contribute to their success. Understanding the importance of these core personality traits that predict leader effectiveness can help organizations with their leader selection, training, and development practices.
Work motivation is a person's internal disposition toward work. To further this, an incentive is the anticipated reward or aversive event available in the environment. While motivation can often be used as a tool to help predict behavior, it varies greatly among individuals and must often be combined with ability and environmental factors to actually influence behavior and performance. Results from a 2012 study, which examined age-related differences in work motivation, suggest a "shift in people's motives" rather than a general decline in motivation with age. That is, it seemed that older employees were less motivated by extrinsically related features of a job, but more by intrinsically rewarding job features. Work motivation is strongly influenced by certain cultural characteristics. Between countries with comparable levels of economic development, collectivist countries tend to have higher levels of work motivation than do countries that tend toward individualism. Similarly measured, higher levels of work motivation can be found in countries that exhibit a long versus a short-term orientation. Also, while national income is not itself a strong predictor of work motivation, indicators that describe a nation's economic strength and stability, such as life expectancy, are. Work motivation decreases as a nation's long-term economic strength increases. Currently work motivation research has explored motivation that may not be consciously driven. This method goal setting is referred to as goal priming. Effects of primed subconscious goals in addition to goals that are consciously set related to job performance have been studied by Stajkovic, Latham, Sergent, and Peterson, who conducted research on a CEO of a for-profit business organization using goal priming to motivate job performance. Goal priming refers to the achievement of a goal by external cues given. These cues can affect information processing and behaviour the pursuit of this goal. In this study, the goal was primed by the CEO using achievement related words strategy placed in emails to employees. This seemingly small gesture alone not only cost the CEO very little money, but it increased objectively measured performance efficiency by 35% and effectiveness by 15% over the course of a 5-day work week. There has been controversy about the true efficacy of this work as to date, only four goal priming experiments have been conducted. However, the results of these studies found support for the hypothesis that primed goals do enhance performance in a for-profit business organization setting.
Authentic leadership, while having no formal or unequivocal definition, is a growing field in academic research. The idea has also been embraced by leaders and leadership coaches, who view it as an alternative to leaders who emphasize profit and share price over people and ethics. There appears to be some consensus in the literature about the qualities an authentic leader must have. These include self-awareness, the ability to trust one's thoughts, feelings, motives and values, self reflection, responsiveness to feedback, and the ability to resolve conflict in honest and non-manipulative ways. An authentic leader is supposedly able to further the success of an organization within the confines of social and ethical values, even when that seems impossible. Authentic leadership is claimed to be a superior model due to the greater trust and motivation it invokes in subordinates. Much of the evidentiary basis for authentic leadership has been called into question and papers have been retracted.