WagJag

Last updated
WagJag
WagJag logo.png
Screenshot
WagJag website screenshot.png
Type of site
Electronic commerce
Headquarters Toronto, Ontario, Canada
Owner
URL www.wagjag.com
CommercialYes
LaunchedDecember 2009;14 years ago (December 2009)
Current statusActive

WagJag is a discount product website based in Toronto, Canada. [1] Founded in 2009, [2] it was owned for six years by Emerge Commerce.

Contents

On August 10, 2023, it was announced that Emerge had completed the sale of the website to a subsidiary of BrandFX, in a deal valued at $1 million in cash. [3]

Business model

WagJag is a group discount website that provides discounts to its customers.

WagJag makes its money through the transactions of people buying the discounted vouchers. For instance, if WagJag offers a discounted product/service for $50, WagJag would keep a percentage and the remaining percentage would go to the company. The company does not make much profit from this transaction however WagJag has essentially created a demand for that particular product. By only offering a limited number of discounts the remaining handful of customers are now curious about the product which has now given the company great marketing value as those who were unable to obtain the initial discount are now forced to pay full price.

WagJag has a feature that breaks down urban areas into smaller areas, such as Port Perry and Oakville. [4]

Criticism

Several blogs and comments had been made saying that the customer service for WagJag was terrible. [5] Customers complaints often included long waiting periods for response, difficulty receiving refunds, and featured businesses that would close down. In an interview with TechVibes in December 2010, CEO Jeremy Zuker responded:

"We take this very seriously, and it's disheartening to see some of these [complaints]. At the same time, I know how many transactions we process. And I also know that 99.99 per cent of those are flawless and we get lots of people writing in to us saying how much they love the service and how easy it was." [6]

See also

Related Research Articles

In economics and finance, arbitrage is the practice of taking advantage of a difference in prices in two or more markets – striking a combination of matching deals to capitalise on the difference, the profit being the difference between the market prices at which the unit is traded. When used by academics, an arbitrage is a transaction that involves no negative cash flow at any probabilistic or temporal state and a positive cash flow in at least one state; in simple terms, it is the possibility of a risk-free profit after transaction costs. For example, an arbitrage opportunity is present when there is the possibility to instantaneously buy something for a low price and sell it for a higher price.

<span class="mw-page-title-main">Sales</span> Activities related to the exchange of goods

Sales are activities related to selling or the number of goods sold in a given targeted time period. The delivery of a service for a cost is also considered a sale. A period during which goods are sold for a reduced price may also be referred to as a "sale".

Sales promotion is one of the elements of the promotional mix. The primary elements in the promotional mix are advertising, personal selling, direct marketing and publicity/public relations. Sales promotion uses both media and non-media marketing communications for a pre-determined, limited time to increase consumer demand, stimulate market demand or improve product availability. Examples include contests, coupons, freebies, loss leaders, point of purchase displays, premiums, prizes, product samples, and rebates.

Discounts and allowances are reductions to a basic price of goods or services.

<span class="mw-page-title-main">Coupon</span> Document, paper or electronic, to provide a discount on goods or services

In marketing, a coupon is a ticket or document that can be redeemed for a financial discount or rebate when purchasing a product.

Fred Meyer is an American chain of hypermarket superstores founded in 1922 in Portland, Oregon, United States, by Fred G. Meyer. The stores are found in the northwest U.S., within the states of Oregon, Washington, Idaho, and Alaska. The company was acquired by Kroger in 1998, though the stores are still branded Fred Meyer. The chain was one of the first in the United States to promote one-stop shopping, eventually combining a complete grocery supermarket with a drugstore, bank, clothing, jewelry, home decor, home improvement, garden, electronics, restaurant, shoes, sporting goods, and toys. The Fred Meyer division is headquartered in Portland.

<span class="mw-page-title-main">Voucher</span> Redeemable transaction bond which can only be used for specific goods

A voucher is a bond of the redeemable transaction type which is worth a certain monetary value and which may be spent only for specific reasons or on specific goods. Examples include housing, travel, and food vouchers. The term voucher is also a synonym for receipt and is often used to refer to receipts used as evidence of, for example, the declaration that a service has been performed or that an expenditure has been made. Voucher is a tourist guide for using services with a guarantee of payment by the agency.

<span class="mw-page-title-main">PetSmart</span> American pet supply store chain

PetSmart Inc. is a privately held American chain of pet superstores, which sell pet products, services, and small pets. It is the leading North American pet company, and its direct competitor is Petco. Its indirect competitors are Amazon, Walmart, and Target. As of 2020, PetSmart has more than 1,650 stores in the United States and Canada. Its stores sell pet food, pet supplies, pet accessories, and small pets. Stores also provide services including grooming, dog daycare, dog and cat boarding, veterinary care via in-store third-party clinics, and dog training. They also offer dog and cat adoption via in-store adoption centers facilitated by the non-profit PetSmart Charities.

In marketing, a rebate is a form of buying discount and is an amount paid by way of reduction, return, or refund that is paid retrospectively. It is a type of sales promotion that marketers use primarily as incentives or supplements to product sales. Rebates are also used as a means of enticing price-sensitive consumers into purchasing a product. The mail-in rebate (MIR) is the most common. A MIR entitles the buyer to mail in a coupon, receipt, and barcode in order to receive a check for a particular amount, depending on the particular product, time, and often place of purchase. Rebates are offered by either the retailer or the product manufacturer. Large stores often work in conjunction with manufacturers, usually requiring two or sometimes three separate rebates for each item, and sometimes are valid only at a single store. Rebate forms and special receipts are sometimes printed by the cash register at time of purchase on a separate receipt or available online for download. In some cases, the rebate may be available immediately, in which case it is referred to as an instant rebate. Some rebate programs offer several payout options to consumers, including a paper check, a prepaid card that can be spent immediately without a trip to the bank, or even as a PayPal payout.

The term mobile commerce was originally coined in 1997 by Kevin Duffey at the launch of the Global Mobile Commerce Forum, to mean "the delivery of electronic commerce capabilities directly into the consumer’s hand, anywhere, via wireless technology." Many choose to think of Mobile Commerce as meaning "a retail outlet in your customer’s pocket."

Group buying, also known as collective buying, offers products and services at significantly reduced prices on the condition that a minimum number of buyers would make the purchase. Origins of group buying can be traced to China, where it is known as Tuán Gòu, or team buying.

Deal-of-the-day is an ecommerce business model in which a website offers a single product for sale for a period of 24 to 36 hours. Potential customers register as members of the deal-a-day websites and receive online offers and invitations by email or social networks.

Customer to customer markets provide a way to allow customers to interact with each other. Traditional markets require business to customer relationships, in which a customer goes to the business in order to purchase a product or service. In customer to customer markets, the business facilitates an environment where customers can sell goods or services to each other. Other types of markets include business to business (B2B) and business to customer (B2C).

<span class="mw-page-title-main">Groupon</span> American worldwide e-commerce marketplace

Groupon is an American global e-commerce marketplace connecting subscribers with local merchants by offering activities, travel, goods and services in 13 countries. Based in Chicago, Groupon was launched there in November 2008, launching soon after in Boston, New York City and Toronto. By October 2010, Groupon was available in 150 cities in North America and 100 cities in Europe, Asia and South America, and had 35 million registered users. By the end of March 2015, Groupon served more than 500 cities worldwide, nearly 48.1 million active customers and featured more than 425,000 active deals globally in 48 countries.

TeamBuy.ca was an e-commerce company founded in Toronto by Edward Yao, Andrew Hutchings, Matthew Morris, and Ghassan Halazon in October 2009 as the first daily deal site in Canada, gaining first mover advantage. TeamBuy was the largest deals marketplace in Canada. TeamBuy was acquired by US-based e-commerce portfolio player NC Commerce Inc. in 2014.

Split payment is the financial term for the act of splitting (dividing) a single and full amount of payment in two or more simultaneous transactions made by different payment methods and/or enable several individuals to jointly contribute part of the order total. For example: split payment of a $100 to a retail shop can be done when the customer pays $50 in cash and $50 by credit card. Same goes for $50 credit card for both parties. Split payment is not the same as an installment purchase, where payments are done periodically with the same payment method.

There are many types of e-commerce models, based on market segmentation, that can be used to conducted business online. The 6 types of business models that can be used in e-commerce include: Business-to-Consumer (B2C), Consumer-to-Business (C2B), Business-to-Business (B2B), Consumer-to-Consumer (C2C), Business-to-Administration (B2A), and Consumer-to-Administration

SGE Group is a company holding a collection of businesses in the UK, including SGE Loans, SGE Payday, SGE Games, and SGE Discounts.

<span class="mw-page-title-main">Michele Romanow</span> Canadian entrepreneur and television personality

Michele Romanow is a Canadian tech entrepreneur, television personality, board director and venture capitalist. She co-founded Clearbanc, a Toronto based provider of revenue sharing solutions to fund new online businesses, and other e-businesses, and made the list of 100 Most Powerful Women in Canada in 2015. She was named as one of the Forbes Top 20 Most Disruptive "Millennials on a Mission" in 2013 and Canadian Innovation Awards’ Angel Investor of the Year in 2018. Romanow joined the cast of CBC’s Dragons' Den in Season 10.

EMERGE Commerce Ltd. is a North American acquirer and operator of niche e-commerce brands with 2M members founded by Ghassan Halazon which operates eight brands. The Company operates various marketplaces and subscription services across wide-ranging categories such as pets products, meat & groceries, golf, and other experiences. The Company is headquartered in Toronto, Canada.

References

  1. Better Business Bureau, 29/09/2010, http://www.bbb.org/kitchener/business-reviews/coupon-services/wagjag-ltd-in-toronto-on-1219930
  2. Rob Lewis, 31/3/2010, http://www.techvibes.com/blog/wagjagcom-looks-to-leverage-social-media-and-save-you-money
  3. "EMERGE Completes Sale of WagJag, Pays Down Senior Credit Facility". Cision Canada. Retrieved 2023-09-05.
  4. The best of the deal-a-day sites - The Globe and Mail
  5. WagJag.com looks to leverage social media and save you money - Techvibes.com
  6. WagJag CEO defends company's customer service record in the face of complaints - Techvibes.com