Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.
Jordan has a highly developed communications infrastructure. Jordan's telecom infrastructure is growing at a very rapid pace and continually being updated and expanded. Communications in Jordan occur across many media, including telephone, radio, television, and internet.
Technological convergence, also known as digital convergence, is the tendency for technologies that were originally unrelated to become more closely integrated and even unified as they develop and advance. For example, watches, telephones, television, computers, and social media platforms began as separate and mostly unrelated technologies, but have converged in many ways into interrelated parts of a telecommunication and media industry, sharing common elements of digital electronics and software.
Venture capital (VC) is a form of private equity financing that is provided by venture capital firms or funds to startups, early-stage, and emerging companies that have been deemed to have high growth potential or which have demonstrated high growth. Venture capital firms or funds invest in these early-stage companies in exchange for equity, or an ownership stake. Venture capitalists take on the risk of financing risky start-ups in the hopes that some of the firms they support will become successful. Because startups face high uncertainty, VC investments have high rates of failure. The start-ups are usually based on an innovative technology or business model and they are usually from high technology industries, such as information technology (IT), clean technology or biotechnology.
Neustar, Inc., is an American technology company that provides real-time information and analytics for risk, digital performance, defense, telecommunications, entertainment, and marketing industries, and also provides clearinghouse and directory services to the global communications and Internet industries. Neustar is the domain name registry for a number of top-level domains, including .biz, .us, .co, .nyc, and .in.
Boo.com was a short-lived British eCommerce business, founded in 1998 by Swedes Ernst Malmsten, Kajsa Leander and Patrik Hedelin, who were regarded as sophisticated Internet entrepreneurs in Europe by the investors because they had created an online bookstore named Bokus.com, the third largest book e-retailer, before founding boo.com.
Customer service is the provision of service to customers before, during, and after a purchase. This makes it an important part of the value chain of clients. Each industry requires different levels of customer service, but in the end, the idea of a well-performed service is that of increasing revenues. The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization.
Anthony Michael Fadell is an American engineer, designer, entrepreneur, and investor. He was senior vice president of the iPod division at Apple Inc. and founder and former CEO of Nest Labs.
Personalization consists of tailoring a service or a product to accommodate specific individuals, sometimes tied to groups or segments of individuals. A wide variety of organizations use personalization to improve customer satisfaction, digital sales conversion, marketing results, branding, and improved website metrics as well as for advertising. Personalization is a key element in social media and recommender systems. Personalization is affecting every sector of society -- work, leisure, and citizenship.
Skype Technologies S.A.R.L is a Luxembourgish telecommunications company headquartered in Luxembourg City, Luxembourg, whose chief business is the manufacturing and marketing of the video chat and instant messaging computer software program Skype, and various Internet telephony services associated with it. Microsoft purchased the company in 2011, and it has since then operated as their wholly owned subsidiary; as of 2016, it is operating as part of Microsoft's Office Product Group. The company is a Société à responsabilité limitée, or SARL, equivalent to an American limited liability company.
Decision Analyst is an American marketing research and consulting firm based in Arlington, Texas. The firm provides global research and analytical consulting services to major corporations, advertising agencies, and marketing consultancies in the Americas, Europe, Asia, the Middle East, and Africa. It is wholly owned by its employees, and is headquartered in the Dallas-Fort Worth area in Texas.
Ronald Terry Burr is an American Internet and media entrepreneur, based in Los Angeles, CA. He is the holder of nine internet patents and the co-founder and original chief executive officer of NetZero. During his career he has created over $1 Billion in value for shareholders. Early in his career Burr developed software applications which are used by IBM, Verizon Wireless, and Sempra Energy. Burr is often a guest speaker at industry conferences and was named by InfoWorld as one of the Top 50 IT executives at xSP’s, by Interactive Week as one of the 25 Top Unsung Hero's of the Net and was a finalist for Ernst & Young's Entrepreneur of the Year award. Burr was also the Chief Executive Officer of online advertising company WebVisible, Inc. until its closure in 2011 due to unpaid debts.
Corporate venture capital (CVC) is the investment of corporate funds directly in external startup companies. CVC is defined by the Business Dictionary as the "practice where a large firm takes an equity stake in a small but innovative or specialist firm, to which it may also provide management and marketing expertise; the objective is to gain a specific competitive advantage." Examples of CVCs include GV and Intel Capital.
Convio was a software company based in Austin, Texas in the USA, with offices in Washington, DC and Emeryville, CA. Convio provided internet marketing and business management applications tailored specifically for non-profit organizations, and virtually all of its customers were charities, educational establishments, and political advocacy groups. Convio was acquired by Blackbaud in May 2012 for $325 million.
Carrier IQ was a privately owned mobile software company founded in 2005 in Sunnyvale, California. It provided diagnostic analysis of smartphones to the wireless industry via the installation of software on the user's phone, typically in a manner that cannot be removed without rooting the phone. The company says that its software is deployed in over 150 million devices worldwide.
Covario, Inc. was an American search marketing agency and technology firm based in San Diego, California. The company specialized in international search engine marketing services and provided software tools for SEO, paid search, social media marketing, analytics, and local search optimization. Its customer base included technology, consumer electronics, financial services, retail, ecommerce, media, entertainment, publishing, and consumer packaged goods organizations. Covario was acquired by the Dentsu Aegis Network in September 2014, and combined with iProspect, the network's performance marketing arm, in early 2015.
Adobe Experience Cloud (AEC), formerly Adobe Marketing Cloud (AMC), is a collection of integrated online marketing and web analytics products by Adobe Inc.
Nextiva is a voice-over-internet-protocol (VoIP) company based in Scottsdale, Arizona. Nextiva focuses on the area of cloud-based communication Nextiva indicates its telephone and other technology services are currently used by 150,000 businesses.
