Britannia Hotels

Last updated

Britannia Hotels Limited
Company type Private
Industry Hotels & Hospitality
Founded1976
Headquarters Hale, Greater Manchester, England
Number of locations
64 [lower-alpha 1]
Key people
Alex Langsam CEO
Robert Ferrari CFO
ProductsHotels and property development
ServicesConference room hire, banqueting functions, health club membership
RevenueDecrease2.svg £38.311m (2021) [1]
Decrease2.svg £6.192m (2021)
Decrease2.svg -£9.010m (2021)
OwnerAlex Langsam
Hawksford Trust Company Jersey Limited
Number of employees
12,000
Subsidiaries Britannia Adelphi Hotel Ltd
Birmingham International Hotel Ltd
Ambassador Hotels (Bournemouth) Ltd
Ambassador (East Cliff) Ltd
Britannia Hotel Bolton Ltd
Britannia Hotel Leeds Ltd
Britannia Country House Hotel Ltd
Britannia Hotel Edinburgh Ltd
Britannia Hotel Wolverhampton Ltd
Pontins Holiday Parks
Website britanniahotels.com

Britannia Hotels is a British budget hotel group with 64 hotels in Great Britain. [2] [lower-alpha 1] The company also owns the Pontins Holiday Parks.

Contents

Since 2010 Britannia Hotels has been a subject of widespread criticism over the hygiene and maintenance of its locations; consumer group Which? repeatedly found the chain to be the worst in the United Kingdom since October 2013. [3] [4] The criticism has contributed towards the growing general perception of Britannia Hotels as "Britain's worst hotel chain". [5]

History

The Britannia Adelphi Hotel, Liverpool Britannia Adelphi 2011.jpg
The Britannia Adelphi Hotel, Liverpool
The Britannia Manchester Hotel, formerly Watts Warehouse, Manchester Watts Warehouse Manchester.jpg
The Britannia Manchester Hotel, formerly Watts Warehouse, Manchester

Foundation and early years

Britannia Hotels was founded in 1976 with the purchase of the Britannia Country House Hotel in Didsbury, Manchester. Its chief executive, founder, and largest shareholder remains Alex Langsam. Langsam is a non-domiciled UK resident, registered as living in Austria for tax purposes since 1999. [6] His net personal worth was valued at £90 million in 2013 by The Sunday Times . [7]

The company's head office is Halecroft, a Grade II* listed building in Hale. [8] A large cluster of the company's hotels are located in and around Manchester.

Soon after its foundation, Britannia began making a number of further acquisitions. The second purchase in 1981 was a derelict listed building in central Manchester (the former Watts Warehouse standing on Portland Street). After redeveloping the unit it opened in May 1982 as the Britannia Hotel Manchester. At the end of 1982, British Rail sold off its hotel division, British Transport Hotels. From this sale, in 1983 Britannia bought the Britannia Adelphi Hotel in Liverpool.

The 1988 Philip Saville film The Fruit Machine featured interior and main entrance scenes of the Adelphi Hotel in Liverpool, including a vertical pan shot past the lit marquee at night.

In 1987 Britannia Hotels converted an unused building in Manchester that had been the city's C&A department store - this became the Sachas Hotel. [9] [10] Later in the same year Bosworth Hall, a country house style hotel in Market Bosworth, Leicestershire, was purchased. Bosworth Hall was being converted from a hospital/nursing home into a hotel and Britannia took over the development from the builders who went bankrupt. In 1988 the company purchased and began development of the International Hotel adjacent to Canary Wharf in London's Docklands. The hotel opened on 9 June 1992. A year later, Britannia took over a 187-bedroom hotel in Stockport. After a period of refurbishment, the Britannia Stockport Hotel opened in 1993. In the summer of the same year, the group also purchased the Europa Hotel situated close to Gatwick Airport.

Development since 2000

In the following 10 years, the group acquired 16 more hotels in locations such as Birmingham, Aberdeen and Newcastle. In November 2004, it acquired four hotels from the Grand Leisure Group: the Grand Hotel in Scarborough, the Grand Hotel in Llandudno, the Grand Burstin Hotel in Folkestone and the Grand Metropole in Blackpool. In January 2011, the company bought North West holiday camp business Pontins out of administration in an £18.5 million deal which safeguarded about 1,000 jobs. Following the acquisition, Britannia had to deal with a series of complaints. [11] [12] [13] [14] [15] [16] [17] [18]

From 2005 to 2015, the group had its most rapid period of expansion, acquiring 23 hotels, including the Palace Hotel in Buxton and the Basingstoke Country Hotel acquired from the Hotel Collection [19] [20] and the Trecarn Hotel Torquay [21] and Cavendish Hotel in Eastbourne. In 2016, Britannia Hotels also purchased The Bromsgrove Hotel & Spa which had been owned and operated by Hilton. Later in 2017, Britannia Hotels acquired the Royal Hotel in Hull from the Mercure Hotel Group, expanding to 53 hotels. [22]

In 2008 as part of the Capital of Culture celebrations, a musical based on the Adelphi Hotel, written and directed by Phil Willmott, Once Upon a Time at the Adelphi , ran at the Liverpool Playhouse from 30 June until 2 August. [23]

Britannia Hotels purchased nine hotels, reaching a total of 61, between 2017 and 2021, when it acquired The Grand Hotel Gosforth Park (formerly Marriott) in Newcastle, The Grand Hotel Sunderland (formerly Marriott), The Grand Hotel Blackpool (formerly Hilton), The Meon Valley Hotel, Golf & Country Club near Southampton, The Sprowston Manor Hotel & Country Club near Norwich, The Hollins Hall Hotel, Golf & Country Club in Baildon, Bradford, The Coylumbridge Hotel (formerly Hilton) in Aviemore and The Royal Clifton Hotel in Southport.

On 15 July 2023, a fire broke out in one of the rooms in the Royal Albion Hotel, Brighton reducing most of the Grade II building to a shell. [24] [25] It was made worse by the high winds over the weekend which made fighting the fire challenging. This left the façade unstable, requiring most of the exterior to be demolished. [26]

List of properties

As of February 2024, Britannia Hotels operate 64 hotels, all in Great Britain: [2] [lower-alpha 1]

Branded hotels

BrandLocationsTotal
Britannia Hotels19
Airport Inn2
Grand Hotel5
Total properties26

Individually named hotels

LocationPropertiesTotalNotes
Aviemore Coylumbridge Aviemore Hotel1
Basingstoke Country Hotel1
Birmingham Bromsgrove Hotel & Spa1
Blackpool 3
Bournemouth 4The Royal Bath Hotel is Grade II listed.
Brighton Royal Albion Hotel 1Grade II* listed. Damaged by fire in 2023. [27]
Buxton Palace Hotel 1Grade II listed.
Bradford 2Corner block of the Midland Hotel is Grade II listed.
Coventry
  • Royal Court Hotel
1
Eastbourne Cavendish Hotel1
Folkestone Grand Burstin Hotel1
Gatwick
  • Europa Gatwick Hotel
  • Gatwick Lodge
  • Russ Hill Hotel
3
Kingston upon Hull Royal Hotel1
Liverpool Adelphi Hotel 1Grade II listed.
London International Hotel1
Manchester 2
Market Bosworth Bosworth Hall Hotel & Spa 1Grade II* listed.
Norwich Sprowston Manor Hotel 1
Peterhead Waterside Hotel1
Prestwick Adamton Country House1
Runcorn / Warrington Daresbury Park Hotel & Spa1Located in Runcorn though stated by the company as being in neighbouring Warrington.
Scarborough 2
Southampton Meon Valley Hotel, Golf & Country Club1
Southport
  • Prince of Wales Hotel
  • Scarisbrick Hotel
  • The Royal Clifton Hotel
3
Stoke on Trent North Stafford Hotel 1Grade II* listed.
Torquay Trecarn Hotel1
Total properties38

Controversies

Which? customer scores (hotel chains)
YearBH
score		1st
score		1st
chain		Ref.
201336%78%Q Hotels [4]
201433%83% Sofitel [28]
2015—83% Premier Inn [29]
201644%83%Premier Inn [30]
201733%79%Premier Inn [31]
201835%79%Premier Inn [32]
201939%79%Premier Inn
Wetherspoon 		[3]
202037%86%Sofitel [33] [34]
202149%79%Premier Inn [35] [36]
202256%78%Premier Inn [37] [38]
202348%77% Hotel Indigo [39]

Britannia Hotels has been subject to widespread criticism on many issues, most notably in hygiene and maintenance. In October 2023, consumer group Which? declared Britannia Hotels to be the worst hotel chain in the United Kingdom for the 11th consecutive year, in last place with an overall score of 48%. [39] Britannia Hotels had been last place in the Which? hotel chain rankings since October 2013, when the editor Richard Headland warned that other chains (such as Premier Inn) were undercutting Britannia with better service at similar prices. [4]

Hygiene and maintenance issues

In 2005 and 2006, the Grand Hotel in Scarborough and the Britannia Adelphi were investigated by the BBC over theft and hygiene. [40] [41] In November 2014, an undercover investigation by the Liverpool Echo found issues with the upkeep of both the exterior and interior of the Adelphi, warning that the ageing interiors and basic service placed Britannia Hotels at a disadvantage in the fast-evolving "cut-throat" tourism industry. [42] In 2019, Which? journalists found the Britannia Lodge near Gatwick airport to be in a worse condition, reporting smells of damp because of a clogged ventilation fan, a bathroom affected by mould, and stains revealed under ultraviolet light. [3] In the following year, Which? reported that the situation had not improved, despite the COVID-19 pandemic and the renewed interest in luxury hotels for staycations. [37]

Hotel research and booking site Oyster.com has reviewed a number of Britannia Hotels. The website commended most of the reviewed locations for their proximity to city centres or public transport hubs [43] and efforts to renovate some rooms in the Manchester location, [44] but raised concerns about outdated interiors, inconsistent maintenance, and Wi-Fi access fees, [45] the latter generally considered inappropriate in a country where internet access is a major part of daily life.

Planning issues

In the mid-1980s, Alex Langsam acquired the Grade II* listed London Road Fire Station in Manchester for the group. Proposals to redevelop it into a hotel and offices were delayed and in 2006 it was placed on English Heritage's register of "at risk" historical buildings. [46] The city council's attempt to compulsorily purchase the building was rejected on 29 November 2011. [47] [48] In 2015 Britannia sold the building to Allied London which began redevelopment as a mixed-use leisure and hotel facility. [49]

Social issues

Amid increasing pressure on Britannia Hotels over poor cleanliness, the Home Office temporarily rented rooms in three Britannia locations (two in Bournemouth, one in Folkestone) to house asylum seekers because of overcrowding at the detention centres. [50] The Home Office also rented rooms for new refugees who were waiting for long-term housing. [5]

In December 2018, the Britannia Royal at Kingston upon Hull cancelled a charity reservation for rough sleepers on Christmas Eve and Christmas Day without giving a reason. The incident led to a significant escalation of general criticism against Britannia Hotels, which then temporarily removed its presence from social media. [51]

Evictions and sackings in response to COVID-19

In March 2020, Britannia Hotels attracted widespread condemnation for its response to the coronavirus pandemic: on 19 March, the Coylumbridge Aviemore Hotel sacked and evicted approximately 30 staff who lived in the hotel without notice or redundancy pay, leaving several homeless. [52] [53] Britannia Hotels later reversed the decision under widespread political and public pressure, but claimed that the sackings were due to an "administrative error". [54] [55] Staff were also dismissed and evicted at the Britannia-owned Pontins holiday parks. [56]

On 24 March, Manchester City Council reported that Britannia Hotels evicted homeless people from Britannia's two city centre hotels (Britannia Manchester and Sachas Hotel), despite an agreement between Britannia and Manchester council to accommodate them. [57]

In September 2007, Manchester Crown Court fined Britannia Hotels £39,486 for food hygiene offences at the Britannia Hotel in Stockport, shortly after TripAdvisor rated it as one of Britain's dirtiest hotels. [58] In December 2014, magistrates at the Nuneaton Justice Centre fined Britannia Hotels £25,400 for food hygiene offences at the Royal Court Hotel in Coventry. [59]

Britannia Hotels was prosecuted for breaking health and safety laws after a student drowned in the Adelphi's swimming pool in 2006. [60] In November 2015, the Liverpool Echo investigated a guest's complaints about the Adelphi. [61] In June 2017, the Adelphi was prosecuted for breaches of food safety and hygiene regulations. [62] Further issues with the Adelphi have been reported since. [63] [64] [65] The Liverpool Echo visited the company's headquarters in June 2019 to interview a spokesperson about the complaints, but no-one would speak to the journalists. [66]

In 2013 in Canterbury Crown Court, the chain was ordered to pay £200,000 in fines and costs for putting guests and construction workers at risk of exposure to asbestos at the Grand Burstin Hotel in Folkestone. [67]

In 2021, the chain was fined £86,000 after an employee fell through rusted railings and suffered life-changing injuries at the Prince of Wales Hotel in Southport. Sefton Council also issued an improvement notice after no attempt was made to make the area safe after the accident occurred. [68]

On 10 September 2022, a 21-year-old woman was crushed to death by a wardrobe whilst staying at the Britannia Adelphi hotel. [69]

See also

Related Research Articles

<span class="mw-page-title-main">Liverpool John Lennon Airport</span> International airport in Liverpool, England

Liverpool John Lennon Airport is an international airport in Liverpool, England, on the estuary of the River Mersey 6.5 nautical miles south-east of Liverpool city centre. Scheduled domestic, European, North African and Middle Eastern services are operated from the airport. The airport comprises a single passenger terminal, three general use hangars, a FedEx Express courier service centre as well as a single runway measuring 7,500 ft (2,286 m) in length, with the control tower south of the runway.

<span class="mw-page-title-main">Liverpool Lime Street railway station</span> Terminus railway station for the city of Liverpool on the West Coast Mainline

Liverpool Lime Street is a terminus railway station and the main station serving the city centre of Liverpool. Opened in August 1836, it is the oldest still-operating grand terminus mainline station in the world. A branch of the West Coast Main Line from London Euston terminates at the station, as does the original Liverpool and Manchester Railway. Journeys from Lime Street cover a wide range of destinations across England, Scotland and Wales.

J D Wetherspoon plc is a pub company operating in the United Kingdom and Ireland. The company was founded in 1979 by Tim Martin and is based in Watford. It operates the sub-brand of Lloyds No.1 bars, and 56 Wetherspoon hotels. Wetherspoon is known for converting unconventional premises, such as former cinemas and banks, into pubs. The company is publicly listed on the London Stock Exchange and is a constituent of the FTSE 250 Index.

<span class="mw-page-title-main">Louis Saha</span> French association football player

Louis Laurent Saha is a French former professional footballer who played as a striker. Saha was capped 20 times for the France national team and scored four goals. A former scholar at the Clairefontaine football academy, he started his career at Metz before playing on loan at Newcastle United. Before the start of the 2000–01 season, Saha moved to Fulham where he established himself as first-choice striker, helping them to gain promotion to the Premier League in his first season with them.

<span class="mw-page-title-main">London Road Fire Station, Manchester</span> Former fire station in Manchester, England

London Road Fire Station is a former fire station in Manchester, England. It was opened in 1906, on a site bounded by London Road, Whitworth Street, Minshull Street South and Fairfield Street. Designed in the Edwardian Baroque style by Woodhouse, Willoughby and Langham in red brick and terracotta, it cost £142,000 to build and was built by J. Gerrard and Sons of Swinton. It has been a Grade II* listed building since 1974.

<span class="mw-page-title-main">Pontins</span> British chain of campgrounds and holiday resorts.

Pontins is a British company operating holiday parks in the UK, founded in 1946 by Fred Pontin. It was acquired by Britannia Hotels in 2011.

<span class="mw-page-title-main">Beetham Tower, Manchester</span> Mixed use skyscraper in Manchester, England

Beetham Tower is a 47-storey mixed use skyscraper in Manchester, England. Completed in 2006, it is named after its developers, the Beetham Organisation, and was designed by SimpsonHaugh and Partners. The development occupies a sliver of land at the top of Deansgate, hence its elongated plan, and was proposed in July 2003, with construction beginning a year later.

<span class="mw-page-title-main">Jessica Martin</span> English entertainer (born 1962)

Jessica Cecelia Anna Maria Martin is an English actress, singer, and illustrator. Specializing as an impressionist, her television roles have included Spitting Image, Copy Cats and two series with Bobby Davro. She featured as the werewolf Mags in the 1988 Doctor Who serial The Greatest Show in the Galaxy, and provided the voice of the Queen in the 2007 Doctor Who Christmas special, "Voyage of the Damned".

<span class="mw-page-title-main">Grand Hotel, Scarborough</span> Hotel in Scarborough, North Yorkshire, England

The Grand Hotel is a large hotel in Scarborough, North Yorkshire, England, overlooking the town's South Bay. It is a Grade II* listed building and owned by Britannia Hotels. At the time of its grand opening in 1867, it was the largest hotel and the largest brick structure in Europe.

This is a timeline of English history, comprising important legal and territorial changes and political events in England and its predecessor states. To read about the background to these events, see History of England.

<span class="mw-page-title-main">Malmaison (hotel chain)</span>

Malmaison operates sixteen hotels in the United Kingdom. The company was established in 1994, and is now owned by Frasers Property.

<span class="mw-page-title-main">Watts Warehouse</span> Building in Manchester, England

Watts Warehouse is a large, ornate Victorian Grade II* listed building standing on Portland Street in the centre of Manchester, England. It opened in 1856 as a textile warehouse for the wholesale drapery business of S & J Watts, and was the largest single-occupancy textile warehouse in Manchester. Today the building is part of the Britannia Hotels chain.

<span class="mw-page-title-main">Britannia Adelphi Hotel</span> Hotel in Liverpool city centre, England

The Britannia Adelphi Hotel is in Ranelagh Place, Liverpool city centre, Merseyside, England. The present building is the third hotel on the site, and is recorded in the National Heritage List for England as a designated Grade II listed building. The building is owned and managed by Britannia Hotels. It contains 402 en-suite bedrooms, conference and dining facilities, and a gymnasium.

<span class="mw-page-title-main">John Bishop</span> English comedian and actor

John Joseph Bishop is an English comedian, presenter, actor and former semi pro footballer.

Atlantic Gateway, sometimes referred to as Ocean Gateway, is a proposed redevelopment strategy for North West England, centering on the corridor between Greater Manchester and Merseyside. The proposal is for development backed by £50 billion of investment over 50 years, making it one of the most expensive and expansive development projects in UK history.

<span class="mw-page-title-main">Northern Hub</span> UK rail upgrade programme between 2009 and 2020

The Northern Hub was a rail upgrade programme between 2009 and 2020 in Northern England to improve and increase train services and reduce journey times between its major cities and towns, by electrifying lines and removing a major rail bottleneck in Manchester. It was predicted to stimulate economic growth in the region. The project had several elements but the prime objective was to eradicate the bottleneck in Manchester and allow trains to travel through the city at speed without stopping. The project was announced as the Manchester Hub in 2009. The project's steering partnership involved Network Rail, Deutsche Bahn, First TransPennine Express, Northern Rail, East Midlands Trains, CrossCountry, Freightliner, the Department for Transport, Transport for Greater Manchester and Merseytravel.

The following is a timeline of the history of the city of Liverpool, England.

<span class="mw-page-title-main">Hawksmoor (restaurant)</span> British steakhouse and cocktail bar chain

Hawksmoor is a British steakhouse and cocktail bar chain started in 2006.

SQLBits is the largest community-led SQL Server and Microsoft Data Platform conference in Europe, founded in 2007 by a group of individuals who are passionate about the Microsoft SQL Server and Azure product suite. Volunteers include committee members, speakers, helpers and industry sponsors who come together to provide Microsoft SQL Server education.

<span class="mw-page-title-main">Avanti West Coast</span> British train operating company

Avanti West Coast is a British train operating company owned by FirstGroup (70%) and Trenitalia (30%) that operates the West Coast Partnership.

References

  1. ↑ Britannia Hotels Ltd, Consolidated Financial Statements for the year ended 31 March 2021
  2. 1 2 "Our Hotels". Britannia Hotels . Archived from the original on 29 February 2024. Retrieved 29 February 2024.
  3. 1 2 3 Kollewe, Julia (28 October 2019). "Britannia Hotels rated sector's worst chain for seventh year in a row". The Guardian. Archived from the original on 22 December 2022.
  4. 1 2 3 Coldwell, Will (30 October 2013). "The UK's best and worst hotel chains". The Guardian. Archived from the original on 1 November 2013.
  5. 1 2 Gill, Oliver (6 January 2020). "Sales at 'Britain's worst hotel chain' surge past £100m". The Daily Telegraph. Archived from the original on 21 February 2020.
  6. ↑ "Hotel boss Alex Langsam loses appeal over 'non-dom' payout". Manchester Evening News. 11 October 2012.
  7. ↑ "The Caterer - Latest News on the Hospitality Industry". The Caterer.
  8. ↑ "Contact Us". britanniahotels.com. Britannia Hotels. Retrieved 9 February 2024.
  9. ↑ "Sachas - Former C&A Clothing Store". manchesterhistory.net.
  10. ↑ O'Leary, Abigail (8 August 2016). "Manchester's lost shops: Readers share their memories of Lewis's and more". Manchester Evening News.
  11. ↑ "Anne Robinson Goes Head to Head With Woman From Pontins Following A Watchdog Report". YouTube. Archived from the original on 21 December 2021. Retrieved 24 July 2012.
  12. ↑ "Complaints made over Pontin's site at Pakefield - News". Lowestoft Journal. Retrieved 24 July 2012.
  13. ↑ Siddle, John (11 April 2015). "Pontins: Mass brawl at Southport holiday camp latest in long list of complaints".
  14. ↑ "Pakefield: Holiday firm Pontins rapped over 'misleading' accommodation advertising".
  15. ↑ Porter, Gary (2 September 2014). "Pontins Prestayn chalet was 'dirty beyond belief' claims holidaymaker".
  16. ↑ "Family's Pontins misery on 'holiday from hell' | Gloucestershire Echo". Archived from the original on 22 July 2015. Retrieved 18 July 2015.
  17. ↑ "Pontins Limited". judiciary.uk.
  18. ↑ "Pontins Holiday Park breach Health & Safety with disastrous consequences". 9 June 2014. Archived from the original on 22 July 2015. Retrieved 18 July 2015.
  19. ↑ "New owners for landmark Buxton hotel".
  20. ↑ "Press Releases | Christie & Co".
  21. ↑ Tore, Iuliia. "Britannia Hotels expands its portfolio - Rus Tourism News". rustourismnews.com.
  22. ↑ "Mercure Hull Royal Hotel to be taken over by Britannia Hotels". Hull Daily Mail. 9 March 2017. Archived from the original on 9 March 2017. Retrieved 18 March 2017.
  23. ↑ "Adelphi Hotel Play". Archived from the original on 8 February 2012. Retrieved 24 July 2012.
  24. ↑ "City emergency as Royal Albion hotel on fire". The Argus. 15 July 2023. Retrieved 18 July 2023.
  25. ↑ "City mourns the loss of historic Royal Albion hotel after tragic fire". The Argus. 17 July 2023. Retrieved 18 July 2023.
  26. ↑ Sherratt, Zac (17 July 2023). "Demolition crews arrive at Royal Albion hotel". The Argus. Retrieved 18 July 2023.
  27. ↑ "Brighton hotel blaze: Fire-hit seaside hotel faces partial demolition". BBC News. 16 July 2023. Retrieved 18 July 2023.
  28. ↑ Knowles, Kitty (26 October 2014). "Britannia Hotels is 'the worst chain in UK', satisfaction survey finds". The Independent. London: Independent Digital News & Media. Archived from the original on 29 October 2014. Retrieved 22 December 2022.
  29. ↑ Sayid, Ruki (4 November 2015). "Premier Inn crowned top hotel chain in Britain after beating posh brands". Mirror Online. London: Trinity Mirror. Archived from the original on 6 January 2016. Retrieved 22 December 2022.
  30. ↑ Sayid, Ruki (26 October 2016). "Worst hotel chain in the UK revealed as it comes bottom in satisfaction survey for second time". Mirror Online. London: Trinity Mirror. Archived from the original on 28 October 2016. Retrieved 22 December 2022.
  31. ↑ Buckley, Julia (24 October 2017). "Britannia Hotels judged worst in UK". The Independent. London: Independent Digital News & Media. Archived from the original on 29 October 2017. Retrieved 22 December 2022.
  32. ↑ "Britannia named worst UK hotel chain for sixth consecutive year". ITV News. London: ITV. 3 November 2018. Archived from the original on 4 November 2018. Retrieved 22 December 2022.
  33. ↑ Brignall, Miles (5 December 2022). "Britannia named worst UK hotel chain for eighth year in a row". The Guardian. Manchester. Archived from the original on 22 December 2022. Retrieved 22 December 2022.
  34. ↑ Bell, Lauren (20 November 2020). "Best and worst UK hotel chains". Which?. London: Consumers' Association. Archived from the original on 4 February 2022. Retrieved 22 December 2022.
  35. ↑ Lancefield, Neil (1 February 2022). "'Stains everywhere' - The UK's worst hotel chains revealed". The Independent. London: Independent Digital News & Media. Archived from the original on 22 December 2022. Retrieved 22 December 2022.
  36. ↑ Bell, Lauren (4 January 2022). "Best and worst UK hotel chains". Which?. London: Consumers' Association. Archived from the original on 4 February 2022. Retrieved 22 December 2022.
  37. 1 2 Parveen, Nazia (9 November 2022). "Britannia named worst UK hotel chain for tenth year in a row". The Guardian. Manchester. Archived from the original on 22 December 2022. Retrieved 22 December 2022.
  38. ↑ Bell, Lauren (9 November 2022). "The UK's best and worst hotel chains". Which?. London: Consumers' Association. Archived from the original on 9 November 2022. Retrieved 22 December 2022.
  39. 1 2 "Which? warns it's increasingly hard to find a low cost hotel stay - as it reveals best and worst hotel chains of 2023". Which? (Press release). Consumers' Association. 28 October 2023. Archived from the original on 4 November 2023.
  40. ↑ "Hotel rejects 'theft hotspot' tag". BBC News. 26 July 2006.
  41. ↑ "BBC Inside Out - Hotel not-so-Grand". bbc.co.uk.
  42. ↑ Rouse, Alisha (5 November 2014). "Adelphi Hotel owners Britannia Group branded worst in country by Which? magazine". Liverpool Echo. Liverpool: Reach plc. Archived from the original on 18 February 2020. Retrieved 18 February 2020.
  43. ↑ "Oyster Hotel Review: Britannia International Hotel". Oyster.com. Needham: TripAdvisor. 4 June 2019. Archived from the original on 21 February 2020. Retrieved 21 February 2020.
  44. ↑ "Oyster Hotel Review: Britannia Manchester Hotel". Oyster.com. Needham: TripAdvisor. 4 June 2019. Archived from the original on 21 February 2020. Retrieved 21 February 2020.
  45. ↑ "Oyster Hotel Review: Britannia Edinburgh Hotel". Oyster.com. Needham: TripAdvisor. 4 June 2019. Archived from the original on 21 February 2020. Retrieved 21 February 2020.
  46. ↑ "All-action station". Manchester Evening News. 11 February 2006. Archived from the original on 4 August 2012.
  47. ↑ Alex Langsam Breaks Silence Archived 7 September 2012 at archive.today Manchester Confidential 9 September 2010
  48. ↑ "Manchester council loses £700,000 bid to force sale of London Road Fire Station". Manchester Evening News. 29 November 2011. Archived from the original on 1 December 2011.
  49. ↑ "Allied London starts work on London Road Fire Station". Place North West. 30 August 2018. Retrieved 8 November 2018.
  50. ↑ Knowles, Kitty (26 October 2014). "Is this really the worst hotel chain in Britain?". The Independent. London: Independent Digital News & Media. Archived from the original on 18 February 2020. Retrieved 18 February 2020.
  51. ↑ Halliday, Josh (17 December 2018). "Donations flood in after hotel cancels booking for homeless people". The Guardian. London. Archived from the original on 18 February 2020. Retrieved 18 February 2020.
  52. ↑ "Aviemore hotel slammed after sacking and evicting staff in coronavirus crisis". The National.
  53. ↑ Keyden, Nicholas (19 March 2020). "Politicians slam Scots hotel after staff fired and kicked out amid coronavirus". Daily Record.
  54. ↑ "Coronavirus: Hotel made staff homeless in 'admin error'". London: BBC. BBC News. 21 March 2020. Archived from the original on 4 April 2020. Retrieved 4 April 2020.
  55. ↑ Musgrove, Gavin (26 March 2020). "'We're delighted to be back at the Coylumbridge Hotel'". Strathspey & Badenoch Herald. Grantown-on-Spey: Highland News and Media. Archived from the original on 4 April 2020. Retrieved 4 April 2020.
  56. ↑ Hughes, Owen (24 March 2020). "Britannia Hotels re-hires Pontins workers and Government will pay their wages". North Wales Live. Colwyn Bay: Reach plc. Archived from the original on 4 April 2020. Retrieved 4 April 2020.
  57. ↑ Griffiths, Niall (25 March 2020). "Hotel slammed 'for evicting homeless people that were supposed to stay' there amid coronavirus outbreak". Manchester Evening News. Reach plc. Archived from the original on 4 April 2020. Retrieved 29 March 2020.
  58. ↑ Taylor, Paul R. (13 September 2007). "'Dirtiest hotel' fined £36,000". Manchester: Reach plc. Archived from the original on 18 February 2020. Retrieved 18 February 2020.
  59. ↑ "Coventry's Royal Court Hotel in food hygiene fine". London: BBC. BBC News. 18 December 2014. Archived from the original on 18 February 2020. Retrieved 18 February 2020.
  60. ↑ Jacklin, Daniel (25 March 2020). "Case Summary: Madhav Cherukuri". Water Incident Research Hub.
  61. ↑ Samuelson, Kate (22 November 2015). "Liverpool Adelphi Hotel guest 'disgusted' by £150 a night room".
  62. ↑ "An embarrassment to the city'". Confidentials. Archived from the original on 27 June 2018. Retrieved 18 August 2018.
  63. ↑ McMullin, Kate (2 November 2017). "Bloodied syringe and dried up vomit - couple lift the lid on Adelphi horror stay". Liverpool Echo.
  64. ↑ Bona, Emilia (30 December 2017). "100 Scottish line dancers disgusted at 'nightmare' Adelphi stay". Liverpool Echo.
  65. ↑ Parry, Josh (14 March 2018). "Adelphi Hotel gym to shut - as members share pictures of 'filthy' changing areas". Liverpool Echo.
  66. ↑ Bona, Emilia (30 June 2019). "Bosses at The Adelphi and Pontins never respond to our questions so we turned up at their offices to demand answers". Liverpool Echo. Retrieved 1 July 2019.
  67. ↑ "Britannia Hotels slammed over asbestos case - TheBusinessDesk.com". 5 April 2013.
  68. ↑ "Britannia Hotels fined £86k after employee fell through railings suffering life-changing injuries". LancsLive. 10 April 2021. Retrieved 10 April 2021.
  69. ↑ "'Kind and caring' daughter, 21, crushed to death by wardrobe in Liverpool Adelphi Hotel". Manchester: ITV. ITV News Granada. 5 October 2022. Archived from the original on 5 October 2022. Retrieved 25 November 2022.

Notes

  1. 1 2 3 The Royal Albion Hotel was damaged by a fire in July 2023, so only 63 of the 64 hotels are operational as of February 2024
This page is based on this Wikipedia article
Text is available under the CC BY-SA 4.0 license; additional terms may apply.
Images, videos and audio are available under their respective licenses.