Formerly | Lo-Q |
---|---|
Company type | Public |
LSE: ACSO | |
Industry | leisure, cultural, entertainment, theme park, technology |
Predecessor | The Tellurian Devices Company, accesso |
Founded | August 2000 (Lo-Q) |
Founder | Leonard Sim |
Headquarters | , |
Number of locations | 4 Offices Worldwide |
Area served | Worldwide |
Key people | Steve Brown (CEO), Andrew Jacobs (CCO), Fern MacDonald (CFO), Bill Russell (Non-Executive Chairman) |
Services | ticketing, virtual queuing, guest management, eCommerce, access control, reserved seating, box office ticketing, point of sale ticketing, online ticketing, global ticketing distribution |
Revenue | US$118.7 million (2018) [1] : 3 [ dead link ][ failed verification ] |
US$88.2 million (2018) [1] : 3 | |
US$25.1 million (2018) [1] : 3 | |
Total assets | US$257.5 million (2018) [1] : 55 |
Total equity | US$181.5 million (2018) [1] : 55 |
Number of employees | |
Divisions | accesso LoQueue accesso Passport accesso ShoWare accesso Siriusware Ingresso The Experience Engine (TE2) |
Subsidiaries | Located in Europe and North America and Australia |
Website | www |
Accesso Technology Group PLC (formerly Lo-Q) is a publicly listed technology company based in Berkshire, England. [2] Accesso has 9 offices across the world, and serves 1000 venues globally, providing ticketing, point of sale, virtual queuing, distribution and guest experience management solutions.[ buzzword ] [3]
Accesso was established around 2000, and had entered bankruptcy almost immediately. The company then reemerged in 2007. [4]
In 2012, Lo-Q PLC acquired the Lake Mary, Florida-based company, Accesso LLC, for US$22 million. [5] [6] At the time, Lo-Q focused on developing ride-reservation systems for theme parks, while accesso focused on online and mobile ticket sales software and the management of online ticket stores. [5] The merger was seen as a joining of synergistic capabilities and complementary customer sets. [5] Tom Burnet was the CEO of Lo-Q and retained this role after the merger. [5] [7] At the time of the merger, accesso's CEO and owner was former Disney executive Steve Brown; after the merger, Brown joined the board of the new company and became the COO of North American operations. [5]
In November 2013, Lo-Q was renamed as accesso to reflect the company's operations. [8] In December 2013, accesso acquired for US$12 million the Taos, New Mexico-based ticketing and point-of-sale software provider Siriusware. [9] The acquisition provided accesso with a client base that included the ski and snow sports market. On 10 November 2014, accesso acquired VisionOne and their ShoWare ticketing product, a customizable cloud-based ticket sales product, expanding the company's client base into entertainment markets such as theaters, sports stadiums and music festivals. [10] On 30 March 2017, accesso acquired Ingresso, [10] a global distribution system for entertainment ticketing. Later in 2017, the company acquired The Experience Engine (TE2), [11] a guest experience management company, which included customers in venues such as theme parks, ski resorts, hotels, quick service food, healthcare and other hospitality-focused operations. [12]
In 2014, penetration of the South Korean market began via a three-year partnership with an in-country consulting firm. [6]
Accesso offers products for ticketing, virtual queuing, distribution, guest experience and point of sale.
Citrix Systems, Inc. is an American multinational cloud computing and virtualization technology company that provides server, application and desktop virtualization, networking, software as a service (SaaS), and cloud computing technologies. Citrix claims that their products are used by over 400,000 clients worldwide, including 99% of the Fortune 100 and 98% of the Fortune 500.
SeaWorld is an American theme park chain with headquarters in Orlando, Florida. It is a proprietor of marine mammal parks, oceanariums, animal theme parks, and rehabilitation centers owned by United Parks & Resorts. The parks host shows starring marine mammals, especially dolphins and pinnipeds, as well as zoological displays featuring various other marine animals.
Disney's Hollywood Studios is a theme park at the Walt Disney World Resort in Bay Lake, Florida, near Orlando. It is owned and operated by The Walt Disney Company through its Experiences division. Based on a concept by Marty Sklar, Randy Bright, and Michael Eisner, the park opened on May 1, 1989, as the Disney–MGM Studios Theme Park, and was the third of four theme parks built at Walt Disney World. Spanning 135 acres (55 ha), the park is themed to an idealized version of Hollywood, California, and is dedicated to the imagined worlds from film, television, music, and theatre, drawing inspiration from the Golden Age of Hollywood.
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The Disney Vacation Club (DVC) is a vacation timeshare program owned and operated by Disney Vacation Development, Inc., a subsidiary of Disney Signature Experiences, a division of Disney Experiences, a segment of The Walt Disney Company. It allows buying a real estate interest in a DVC resort via a flexible points-based membership system. There are an estimated 220,000 club members.
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Universal Studios Florida is a theme park located in Orlando, Florida, that opened on June 7, 1990. Owned and operated by NBCUniversal, it features numerous rides, attractions, and live shows that are primarily themed to movies, television, and other aspects of the entertainment industry. Universal Studios Florida was the first of three theme parks to open at Universal Orlando Resort, joined later by Universal Islands of Adventure in 1999, and Universal Volcano Bay in 2017. In 2019, it ranked eleventh in the world – sixth in North America – for overall attendance among amusement parks with approximately 10.9 million visitors. A fourth park, Universal Epic Universe, is expected in 2025.
T2-3D: Battle Across Time was an attraction at Universal Studios Florida, Universal Studios Hollywood and Universal Studios Japan. The version of the show in Hollywood had its final performance on December 31, 2012; the show then closed January 1, 2013. The version in Florida had its final performance on October 8, 2017; the show then closed October 9. The version in Osaka closed on September 14, 2020 in response to the COVID-19 pandemic, making the show on September 13, 2020, the final performance.
Robert Earl is an English-American film producer, investor, restaurateur, and television personality. He is the founder and CEO of Planet Hollywood, chairman of the Planet Hollywood Resort & Casino in Las Vegas, and host of Robert Earl's Be My Guest television program which airs weekly on the Cooking Channel.
Sweetbay Supermarket was a chain of American supermarkets located in Florida. The first Sweetbay Supermarket to open was in Seminole, Florida, in November 2004. The company's headquarters was located near Tampa, in Hillsborough County, Florida. It was a part of the Belgian Delhaize Group. In May 2013, the chain was purchased by BI-LO. On October 8, 2013, BI-LO announced it was retiring the Sweetbay name and all remaining locations would be re-branded as Winn-Dixie.
Kraken is a steel roller coaster at SeaWorld Orlando in Orlando, Florida, United States. Manufactured by Bolliger & Mabillard, the ride opened as the second longest floorless coaster in the world on June 1, 2000, with a track length measuring 4,177 feet (1,273 m). It features a total of seven inversions and reaches a maximum speed of 65 mph (105 km/h). The coaster was named after a fictional sea monster of the same name. In late 2016, Kraken underwent a refurbishment and reopened as Kraken Unleashed in June 2017. A virtual reality experience was added to the ride, but due to technical difficulties and extensive wait times, the feature was permanently removed the following year.
Virtual queue is a concept used in both inbound call centers and other businesses to improve wait times for users. Call centers use an Automatic Call Distributor (ACD) to distribute incoming calls to specific resources (agents) in the center. ACDs hold queued calls in First In, First Out order until agents become available. Virtual queue systems allow callers to receive callbacks instead of waiting in an ACD queue.
The accesso ShoWare Center is a multi-purpose arena in Kent, Washington, United States.
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