Teneo.ai, formerly known as Artificial Solutions is a multinationaltechnology company that develops technology for conversational AI systems. The company rebranded in August 2024 to Teneo.ai[2][3].
The company's products have been deployed in a wide range of industries including automotive, finance,[4][5][6] energy, entertainment, telecoms,[7][8] the public sector,[9][10] retail[11][12] and travel.[13] It’s customers include telecom providers such as AT&T,[14] as well as other organisations such as Medtronic, Circle K [15] and Folksam,[16]
The company was founded in 2001 and became a public company in 2019[17] after the reverse takeover of Indentive AB. On August 2024, Artificial Solutions rebranded to Teneo.ai[18].
Teneo.ai is listed on the Nasdaq First North stock exchange under the ticker TENEO (previously ASAI for Artificial Solutions).
Product
Teneo.ai develops the Teneo platform, a conversational AI development platform for enterprises to build and manage AI-powered conversational applications. The platform is available as both a cloud-based and an on-premises solution and can be used to create applications that support over 86 languages. [19][20] It utilizes a proprietary technology known as Teneo Linguistic Modeling Language (TLML) for natural language understanding and dialogue management. [20][21]
The company's products, built upon the Teneo platform, include the following:
• Teneo Platform: An environment for developing and managing conversational AI agents. It provides tools for natural language processing, dialogue construction and integration with backend systems. [19][22] The platform enables the analysis of conversational data for customer insights and is designed to be used without writing code. [19]
• Voice AI Agents: AI-powered agents designed for voice channels, such as automated phone systems in contact centers. [23]
Patents
The company holds several patents for its technology in Natural Language Processing (NLP) and Natural Language Interaction (NLI). In 2022, an independent valuation analysis by OxFirst Ltd. valued the company's patent portfolio at over SEK 1.6 billion, noting that the patents had received significantly more forward citations than the industry average.[24] The company's patents have been cited by other technology companies in the conversational AI field, including Apple, Google, IBM, and Nuance.[25]
Granted patents include:
US 8,903,711 B2: "System and methods for semiautomatic generation and tuning of natural language interaction applications."[26]
US 9,172,747 B2: "System and methods for virtual assistant networks."[27]
US 10,068,174 B2: "Hybrid approach for developing, optimizing, and executing conversational interaction applications."[28]
US 11,106,711 B2: "Natural language data analytics platform."[29]
US 11,393,475 B1: "Conversational system for recognizing, understanding, and acting on multiple intents and hypotheses."[30]
US 11,531,905 B2: "Network of knowledge using a common communication protocol."[31]
EP 2650776 A1: "System and methods for delivering advanced natural language interaction applications."[32]
History
Founded in Stockholm in 2001 by Johan Åhlund, Johan Gustavsson and Michael Söderström the company created interactive web assistants using a combination of artificial intelligence and natural language processing. Artificial Solutions expanded with the development of online customer service optimization products and by 2005 it had several offices throughout Europe supporting the development and sales of its online virtual assistants.[33]
In 2010, the company’s management changed, causing the company to focus the basis of its technology on Natural Language Interaction and launched the Teneo Platform, which allows people to hold humanlike, conversations with applications running on electronic devices.[35][36][37] In 2013 Artificial Solutions launched Lyra, a mobile personal assistant that is able to operate and remember the context of the conversation across different platforms and operating systems.[38][39][40]
A new round of funding was announced in June 2013 to support expansion in the US market.[41]
Since then the company has continued to develop the Teneo Platform and patent technology in the conversational AI sector including a framework for enabling chatbots to interact easily with each other.[42]
In 2018, the company raised a total of 13.7[quantify]Euros in equity capital to help support global growth and to accelerate the expansion of Teneo.[citation needed]
In 2019, Artificial Solutions Holding completed the Reverse Takeover of Indentive, enabling the business of Artificial Solutions Holding to be traded on Nasdaq First North. Lawrence Flynn remains the CEO. [43]
In November 2020, Per Ottosson took over as CEO. He is based at the company's headquarter in Stockholm together with the newly appointed CFO, Fredrik Törgren.[44]
In August of 2024, the company rebranded as Teneo.ai.
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