Artificial intelligence marketing

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Artificial intelligence marketing (AIM) is a form of marketing that uses artificial intelligence concepts and models such as machine learning, natural language processing (NLP), and computer vision to achieve marketing goals. The main difference between AIM and traditional forms of marketing resides in the reasoning, which is performed by a computer algorithm rather than a human.

Contents

Each form of marketing has a different approach to the core of the marketing theory. Traditional marketing directly focuses on the needs of consumers; meanwhile some believe the shift AI may cause, will lead marketing agencies to manage consumer needs instead. [1]

Artificial Intelligence is used in various digital marketing spaces, such as content marketing, email marketing, online advertisement (in combination with machine learning), social media marketing, affiliate marketing, and beyond. [2] [3]

The Potential of Artificial Intelligence is constantly being explored in digital marketing. In real time AI has been used by Marketing professionals because they claim it helps them prioritize customer satisfaction. Marketing Professionals can analyze the performance  of rival companies as well as their campaigns, which can reveal the wants and needs of their customers. [4]

Historical development

Artificial intelligence has been having an impact on marketing for years, and will continuously grow. The impact of AI has become more clear, and noticeable during 2017. More people have become more aware of AI’s presence. However, AI has a long history, which goes all the way back to the 1980s. The study of AI started with studies relating to robotics, and systems. Despite the initial research, and the studies that were carried out, AI wasn’t exactly becoming widespread. Research on it came to a stop for a while, until research was revived 2 decades later. Different factors such as the advancement in technology, rise of Big Data, and the significant increase in computational power, all opened the door. Eventually Ai became very popular in the marketing world, and caught the eyes of many researchers as well as professionals. [5]

Prior to the application of artificial Intelligence in marketing, there was something called "collaborative filtering". This was used as early as 1998 by Amazon, and one of the first ways companies predicted consumer behavior, which enabled millions of recommendations to different customers. today, when you open Spotify and you see recommended music, or recommended tv shows on Netflix, this is done through AI clustering our behaviors. Based on the data our profile provides, they can make these recommendations. A big milestone in AI marketing happened in 2014, when programmatic ad buying gained much greater popularity. Marketing consists of numerous manual tasks such as researching target markets, insertion orders, and managing high budgets as well as prices. In order to cut costs, and remove the need for these tedious tasks, many companies started to automate the marketing process with AI. In 2015, Google released its most recent algorithm known as RankBrain, which opened new ways to analyzing search inquiries. It's used to accurately determine the reasoning and intent behind users searches. [6]

Tools and usage

Predictive analytics

Predictive analytics is a form of analytics involving the use of historical data and artificial intelligence algorithms to predict future trends and outcomes. [7] It serves as a tool for anticipating and understanding user behavior based on patterns found in data. Predictive analytics uses artificial intelligence machine learning algorithms to recognize and predict patterns within data. [8] Machine learning algorithms analyze the data, recognize patterns, and make predictions through continuous learning and adaptation.

Predictive analytics is widely used across businesses and industries as a way to identify opportunities, avoid risks, and anticipate customer needs based on information derived from the analysis of user data. By analyzing historical customer data, artificial intelligence algorithms can deliver relevant and targeted marketing content. [8]

Personalization engines

Personalization engines use artificial intelligence and machine learning to provide content or advertisements that are relevant to the user. User data is gathered, which then gets processed with machine learning, and patterns and trends among the users are identified. Users with shared characteristics or behaviors are then segmented into groups, and the personalization engine adjusts content and advertisements to match each segment’s preferences. [9] By processing a large amount of data, personalization engines are able to match users to advertisements and recommendations that align with their interests or preferences. [10]

Behavioral targeting

Behavioral targeting refers to the act of reaching out to a prospect or customer with communication based on implicit or explicit behavior shown by the customer's past. [11] Understanding of behaviors is facilitated by marketing technology platforms such as web analytics, mobile analytics, social media analytics, and trigger-based marketing platforms. Artificial Intelligence Marketing provides a set of tools and techniques that enable behavioral targeting.

Machine learning is used to improve the efficiency of behavioral targeting. Additionally, to prevent human bias in behavioral targeting at scale, artificial intelligence technologies are used. The most advanced form of behavioral targeting aided by artificial intelligence is called algorithmic marketing.

Impact

Ethics

Ethics of Artificial Intelligence Marketing (AIM) is an evolving area of study and debate. AI ethics has overlapping idea, encompasses many industries, fields of study, and social impacts. [12] Currently there are two topics of ethical concern for AIM. Those are of privacy, and algorithmic biases.

Ethics and privacy

Currently privacy concerns from customers pertain to how technology companies like AIM and big data companies use consumer data. some questions that have been risen are how long consumer data is retained, how and to whom data is resold to (marketing, AI, data, private companies etc.), weather the data collected from one individual also contains data of other persons that did not wish for their data to be shared. [12]

In addition, the purpose of data collection is to enhance consumer experience. [13] By using consumer data and combining that data with AI and marketing techniques, firms will have better understandings of what their customers want, and make customized products and services for their customers. [14]

Ethics and algorithmic biases

Algorithmic biases are errors in computer programs that have the potential to give unfair advantage to some and disadvantage others. [15] Concerns for AIM is the possibility that AI algorithms can be affected by existing biases from the programmers that designed the AI algorithms. [13] Or the inability of an AI to detect biases because of its own calculations. [12]

On the other hand, there is the belief that AI bias in business is an inflated argument as business and marketing decisions are based on human-biases and decision-makings. In part to further the shareholders goals for their business and from decisions for what they indent to sell to attract specific consumers .

Collect, reason, act

Artificial intelligence marketing principles are based on the perception-reasoning-action cycle found in cognitive science. In the context of marketing, this cycle is adapted to form the collect, reason and act cycle. [16]

Collect

This term relates to all activities which aim to capture customer or prospect data; for example on social media platforms, where the platform will measure the duration of time a post was viewed. Whether taken online or offline, this data is then saved into customer or prospect databases.

Reason

This is the stage where data is transformed into information and, eventually, intelligence or insight. This is the phase where artificial intelligence and machine learning in particular play a key role.

Act

With the intelligence gathered in the reason stage, one can then act. In the context of marketing, an act would be an attempt to influence a prospect or customer purchase decision using an incentive driven message.

In an unsupervised model, the machine in question would take the decision and act according to the information it received in the collect stage.

AI marketing and user personalization

AI's integration across many sectors is transforming innovation, improving efficiency and adaptability. AI's ability to analyze data, and patterns enables it to produce hyper-personalized advertisements. [17] AI marketing will be an important tool for all businesses to thrive in contemporary times. For example, retail companies are doing everything they can to learn about us and our shopping habits. Target is one of the companies that has been smart about predictive analytics. Target AI models were able to predict if a woman was pregnant or not through their shopping habits. For instance, a woman suddenly starts buying unscented lotion and zinc vitamins which are signals that a woman is pregnant. Even if parents don't know that their daughter is pregnant, Target's algorithm can predict when she is due. Target alone estimates that they have made billion dollars by targeting pregnant women. [18] AI allows companies to understand customers buying habits and make personalized ads based on consumers interests. AI's ability to predict and understand customer choices in realtime helps companies tailor their content according to customers needs. This allows companies to reach the right consumers at the right time. With precise targeting businesses can make more profits, increase customer retention rate and address individual needs in real-time. [19]

Integration of artificial intelligence in digital assistants

Digital Assistants like Alexa, Siri, and Google Assistant have transformed the way customers interact with businesses. Users can ask queries to which the digital assistant’s respond as well as assist the user, providing a personalized experience and increasing customer satisfaction. [20] They also increase customer engagement as the voice integrated platforms are able to drive conversations and proactively suggest suitable services with the use of their natural language processing as well as machine learning models. [21]

Chatbots are also leveraging AI, commonly being used by businesses to help provide customer support. AI driven chatbots are able to use natural language processing to enhance communication with customers. This allows chatbots to anticipate the needs of the customer and take the appropriate actions, improving customer satisfaction. Chatbots enable businesses to have enhanced marketing communication with customers, as well as tailor the support experience depending on the needs of the customer. [22]

Artificial intelligence in digital marketing

Artificial intelligence has transformed the digital marketing landscape by allowing businesses to capture large amounts of consumer data, leading to data-driven marketing strategies. Businesses like Amazon can utilize user’s purchase, search, and viewing history on their platforms, to create customized user experiences. For example, relevant products can be advertised to the user to guide their purchasing behavior. AI algorithms are used to analyze all the available user data and ultimately create user personalized recommendations. [23]

See also

Related Research Articles

<span class="mw-page-title-main">Chatbot</span> Program that simulates conversation

A chatbot is a software application or web interface designed to have textual or spoken conversations. Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner. Such chatbots often use deep learning and natural language processing, but simpler chatbots have existed for decades.

Machine learning (ML) is a field of study in artificial intelligence concerned with the development and study of statistical algorithms that can learn from data and generalize to unseen data, and thus perform tasks without explicit instructions. Advances in the field of deep learning have allowed neural networks to surpass many previous approaches in performance.

Personalized marketing, also known as one-to-one marketing or individual marketing, is a marketing strategy by which companies use data analysis and digital technology to show adverts to individuals based on their perceived characteristics and interests. Marketers use methods from data collection, analytics, digital electronics, and digital economics then use technology to analyze it and show personalized ads based on algorithms that attempt to deduce people’s interests.

<span class="mw-page-title-main">Customer service</span> Provision of service to customers

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Predictive analytics encompasses a variety of statistical techniques from data mining, predictive modeling, and machine learning that analyze current and historical facts to make predictions about future or otherwise unknown events.

Customer analytics is a process by which data from customer behavior is used to help make key business decisions via market segmentation and predictive analytics. This information is used by businesses for direct marketing, site selection, and customer relationship management. Marketing provides services to satisfy customers. With that in mind, the productive system is considered from its beginning at the production level, to the end of the cycle at the consumer. Customer analytics plays an important role in the prediction of customer behavior.

Artificial intelligence (AI) has been used in applications throughout industry and academia. In a manner analogous to electricity or computers, AI serves as a general-purpose technology. AI programes emulate perception and understanding, and are designed to adapt to new information and new situations. Machine learning has been used for various scientific and commercial purposes including language translation, image recognition, decision-making, credit scoring, and e-commerce.

In information science, profiling refers to the process of construction and application of user profiles generated by computerized data analysis.

The fields of marketing and artificial intelligence converge in systems which assist in areas such as market forecasting, and automation of processes and decision making, along with increased efficiency of tasks which would usually be performed by humans. The science behind these systems can be explained through neural networks and expert systems, computer programs that process input and provide valuable output for marketers.

<span class="mw-page-title-main">Qloo</span> Artificial intelligence software company

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Marketing automation refers to software platforms and technologies designed for marketing departments and organizations automate repetitive tasks and consolidate multi-channel interactions, tracking and web analytics, lead scoring, campaign management and reporting into one system. It often integrates with customer relationship management (CRM) and customer data platform (CDP) software.

<span class="mw-page-title-main">Artificial intelligence in healthcare</span> Overview of the use of artificial intelligence in healthcare

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A customer data platform (CDP) is a collection of software which creates a persistent, unified customer database that is accessible to other systems. Data is pulled from multiple sources, cleaned and combined to create a single customer profile. This structured data is then made available to other marketing systems. According to Gartner, customer data platforms have evolved from a variety of mature markets, "including multichannel campaign management, tag management and data integration."

<span class="mw-page-title-main">Algorithmic bias</span> Technological phenomenon with social implications

Algorithmic bias describes systematic and repeatable errors in a computer system that create "unfair" outcomes, such as "privileging" one category over another in ways different from the intended function of the algorithm.

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<span class="mw-page-title-main">Merative</span> U.S. healthcare company

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<span class="mw-page-title-main">Workplace impact of artificial intelligence</span> Impact of artificial intelligence on workers

The impact of artificial intelligence on workers includes both applications to improve worker safety and health, and potential hazards that must be controlled.

Artificial intelligence (AI) in hiring involves the use of technology to automate aspects of the hiring process. Advances in artificial intelligence, such as the advent of machine learning and the growth of big data, enable AI to be utilized to recruit, screen, and predict the success of applicants. Proponents of artificial intelligence in hiring claim it reduces bias, assists with finding qualified candidates, and frees up human resource workers' time for other tasks, while opponents worry that AI perpetuates inequalities in the workplace and will eliminate jobs. Despite the potential benefits, the ethical implications of AI in hiring remain a subject of debate, with concerns about algorithmic transparency, accountability, and the need for ongoing oversight to ensure fair and unbiased decision-making throughout the recruitment process.

Algorithm aversion is defined as a "biased assessment of an algorithm which manifests in negative behaviors and attitudes towards the algorithm compared to a human agent." This phenomenon describes the tendency of humans to reject advice or recommendations from an algorithm in situations where they would accept the same advice if it came from a human.

Artificial intelligence in mental health is the application of artificial intelligence (AI), computational technologies and algorithms to supplement the understanding, diagnosis, and treatment of mental health disorders. AI is becoming a ubiquitous force in everyday life which can be seen through frequent operation of models like ChatGPT. Utilizing AI in the realm of mental health signifies a form of digital healthcare, in which, the goal is to increase accessibility in a world where mental health is becoming a growing concern. Prospective ideas involving AI in mental health include identification and diagnosis of mental disorders, explication of electronic health records, creation of personalized treatment plans, and predictive analytics for suicide prevention. Learning how to apply AI in healthcare proves to be a difficult task with many challenges, thus it remains rarely used as efforts to bridge gaps are deliberated.

References

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