 | |
| Type | Private |
|---|---|
| Industry | Software |
| Founded | 2000, merged 2009 |
| Defunct | February 2016 |
| Headquarters | Redwood City, California |
| Products | Text analytics |
| Website | www |
Attensity provides social analytics and engagement applications for social customer relationship management (social CRM). [1] Attensity's text analytics software applications extract facts, relationships and sentiment from unstructured data, which comprise approximately 85% of the information companies store electronically. [2]
Attensity was founded in 2000. An early investor in Attensity was In-Q-Tel, [3] which funds technology to support the missions of the US Government and the broader DOD. InTTENSITY, an independent company that has combined Inxight with Attensity Software (the only joint development project that combines two InQTel funded software packages), is the exclusive distributor and outlet for Attensity in the Federal Market. In 2009, Attensity Corp., then based in Palo Alto, merged with Germany's Empolis and Living-e AG to form Attensity Group. [4] In 2010, Attensity Group acquired Biz360, Inc., a provider of social media monitoring and market intelligence solutions. [5] In early 2012, Attensity Group divested itself of the Empolis business unit via a management buyout; that unit currently conducts business under its pre-merger name.
Attensity Group is a closely held private company. Its majority shareholder is Aeris Capital, a private Swiss investment office advising a high-net-worth individual and his charitable foundation. Foundation Capital, Granite Ventures, and Scale Venture Partners were among Biz360's investors and thus became shareholders in Attensity Group. [6]
In February, 2016, Attensity's IP assets were acquired by InContact, and Attensity closed. [7]
Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.
Analytics is the systematic computational analysis of data or statistics. It is used for the discovery, interpretation, and communication of meaningful patterns in data. It also entails applying data patterns towards effective decision making. It can be valuable in areas rich with recorded information; analytics relies on the simultaneous application of statistics, computer programming and operations research to quantify performance.
Blackbaud (NASDAQ:BLKB) is a cloud computing provider that serves the social good community — nonprofits, foundations, corporations, education institutions, healthcare organizations, religious organizations, and individual change agents. Its products focus on fundraising, website management, CRM, analytics, financial management, ticketing, and education administration.
Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer relationship management (CRM) service and also provides a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.
Telligent, A Verint Company is an enterprise collaboration and community software business founded in 2004 by Rob Howard. The company changed its name to Zimbra, Inc in September 2013 after completing the acquisition of Zimbra from VMWare. In August 2015 Zimbra's Telligent business was acquired by Verint Systems, Inc. Verint continues to operate Telligent as an independent business unit. Also in August 2015 the remaining assets of Zimbra, Inc were acquired by Synacor.
KANA Software, Inc. is a wholly owned subsidiary of Verint Systems and provides on-premises and cloud computing hosted customer relationship management software products to many of the Fortune 500, mid-market businesses and government agencies.
Pegasystems Inc. is an American software company based in Cambridge, Massachusetts. Founded in 1983, Pegasystems develops software for customer relationship management (CRM), digital process automation, and business process management (BPM). The company has been publicly traded since 1996 as PEGA (NASDAQ). The company's core product is the Pega Platform, which is part of its Pega Infinity suite of applications for customer engagement and digital process automation.
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software."
HP Information Management Software is software from the HP Software Division, used to organize, protect, retrieve, acquire, manage and maintain information. The HP Software Division also offers information analytics software. The amount of data that companies have to deal with has grown tremendously over the past decade, making the management of this information more difficult. The University of California at Berkeley claims the amount of information produced globally increases by 30 percent annually. An April 2010 Information Management article cited a survey in which nearly 90 percent of businesses blame poor performance on data growth. The survey concluded that for many businesses their applications and databases are growing by 50 percent or more annually, making it difficult to manage the rapid expansion of information.
Social CRM is use of social media services, techniques and technology to enable organizations to engage with their customers.
idio Ltd. is an enterprise software company that produces and implements products for brands and publishers. To do so, idio uses its cloud-hosted platform, which incorporates modules for large-scale content aggregation and structuring, content analytics, multi-channel marketing automation, and customer insight generation. idio has offices in London and Exeter in the UK.
GENBAND US LLC was a privately held company that makes IP-based real time communications software products for fixed wireline, mobile, and cable service providers as well as large enterprises. The company was formed in 1999 as General Bandwidth, and is headquartered in Frisco, Texas. In the following 15 years it acquired several other companies doing related work.
Act-On Software is a software-as-a-service product for marketing automation developed by Act-On, a company headquartered in Portland, Oregon. The company was founded in 2008, retailing its software exclusively through Cisco, which provided $2 million in funding. It is used mostly by medium-sized businesses. It developed an internal sales department to market the software directly to users with $74 million in funding raised. Act-On has received positive reviews for use by small to medium-sized businesses due to its ease-of-use, simplicity and cost.
Conversocial is a provider of social customer service software headquartered in New York City and founded in London. Companies such as Google, Barclaycard, Hertz, Tesco, Sainsbury's, Volkswagen and University of Phoenix use Conversocial's Software as a Service to manage the flow of customer service inquiries and discussions on social media channels.
Allegiance, Inc is a voice of customer (VoC) and enterprise feedback management (EFM) technology platform that let organizations collect and analyze consumer data in real time. The company was recognized for providing large companies and government agencies with a range of big data mining tools, and it was listed as one of the GSA’s approved vendors. Allegiance’s clients include VMware, Citi, AeroMexico, Nalco, Ameriprise, Adobe and Dell, and it was ranked as one of Inc. magazine’s fastest-growing companies.
Sprinklr is an American software company based in New York City that develops a SaaS customer experience management (CXM) platform. The company's software, also called Sprinklr, combines different applications for social media marketing, social advertising, content management, collaboration, employee advocacy, customer care, social media research, and social media monitoring.
Pipedrive, legally Pipedrive OÜ, is a global cloud-based software company. It is the developer of the web application and mobile app Pipedrive, a sales customer relationship management (CRM) tool. The company has more than 700 employees in its ten offices across Europe and in the US, and its CRM is used by over 95,000 customers around the world. In 2020 Pipedrive became the fifth Estonian-founded unicorn.
Khoros, formerly Spredfast + Lithium, is a global customer engagement software company that provides online community management, social media marketing, social media analytics, digital care, and content management software and services to enterprise brands and agencies. Khoros owns over a dozen patents for social media marketing, online community, and care technologies.
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email. Intercom is headquartered in San Francisco with additional offices in Chicago, Dublin, Sydney and London.
Amenity Analytics is an American software company founded in 2015 in New York City, United States. Amenity Analytics describes itself as a “text-mining” AI platform for enterprise; its cloud-based text analytics tools allow companies in any industry to systematically extract actionable intelligence from any text in real time. Amenity Analytics offers software products for text mining, sentiment analysis, and text analytics to automatically process structured data and unstructured data, using natural language processing, machine learning, artificial intelligence, and other technologies.
