Business Services Association

Last updated
BSA – The Business Services Association
Founded1993
Headquarters Fleet Street
London, EC4
United Kingdom
Location
Members83 (2025)
Website bsa-org.com

The Business Services Association (BSA) is the leading UK trade organisation for businesses and outsourced service providers across the private and public sectors. It has a focus on policy and research work related to facilities management, construction and infrastructure services, business process outsourcing, information and communications technology (ICT), digital services, and managed public services. It has 83 members who have a combined UK turnover of £30 billion and employ 500,000 employees in the UK. BSA members employ around 2 million people globally and their worldwide turnover is some £80 billion. [1]

Its chief executive is Mark Fox. [2]

Work

The BSA has commented publicly on a range of topics, including transparency in business, [3] VAT levels for public service providers, [4] and the role of outsourcing in delivering public services. [5] [6] [7] [8] It publishes an Annual Review of the Business Services Sector, which outlines the economic and social contribution of the sector to the UK. [9] [10] [11]

The BSA submits statements to government ahead of the Autumn Statement and Spending Reviews and responds to consultations from the Scottish and UK Governments. [12] It is a signatory of the Armed Forces Corporate Covenant, [13] Let Britain Fly, [14] and makes annual statements to the Department for Environment, Food and Rural Affairs on sustainable palm oil. [15]

In 2015, the Business Services Association launched the Responsible Cleaner Scheme [16] for companies in the contract cleaning sector. It promotes the welfare and development of cleaners and the professionalisation of the industry. [17] [18]

The BSA commissions research by Oxford Economics, which has shown that the business services sector accounts for 8 percent of all gross value added UK economic output and supports 3.3 million jobs in the UK. [19]

In late December 2023, the BSA was approached by the Department for Business and Trade (DBT) to discuss a new report on the business services sector.

The project looked at the sector’s size, characteristics, and priorities in relation to growth and investment. The report therefore provides an overview of the key characteristics and contributions of the business services sector to the UK economy. [20]

References

  1. ↑ "BSA website". BSA website. Retrieved 28 April 2025.
  2. ↑ "Interview with Mark Fox, CEO of the Business Services Association". PFM. 17 February 2014. Retrieved 2 October 2015.
  3. ↑ Neville, Sarah (24 March 2015). "Outsourcer calls for independent watchdog in transparency drive". Financial Times. Retrieved 5 October 2015.
  4. ↑ Plimmer, Gill (18 March 2015). "Budget 2015: VAT changes level the playing field for outsourcing". Financial Times. Retrieved 5 October 2015.
  5. ↑ Brooke, Simon (10 December 2015). "Outsourcing gives a big boost to the UK economy". Raconteur. The Times. Retrieved 10 December 2015.
  6. ↑ "Unsung Heroes: Professional and Business Services". The Economist. 18 January 2012. Retrieved 5 October 2015.
  7. ↑ Plimmer, Gill (3 September 2012). "Horizons broaden for outsourcing groups". Financial Times. Retrieved 5 October 2015.
  8. ↑ "End private cleaning in NHS call". BBC. 29 April 2008. Retrieved 6 October 2015.
  9. ↑ The Business Services Association. "BSA Annual Review - Business Services: Connecting People and Places" (PDF). The BSA. Retrieved 15 August 2018.{{cite web}}: |last1= has generic name (help)
  10. ↑ Savage, Rachel (10 November 2015). "Outsourcing employs 10% of Britain's workers". Management Today. Retrieved 26 November 2015.
  11. ↑ Richards, James (10 November 2015). "Key economic role for business service providers". FM World. Retrieved 26 November 2015.
  12. ↑ "Public Procurement Consultation: Response from the Business Services Association" (PDF). Scottish Government. Retrieved 5 October 2015.
  13. ↑ Ministry of Defence. "Businesses urged to support Armed Forces community". GOV.UK. Retrieved 5 October 2015.
  14. ↑ "Let Britain Fly: Our signatories". Let Britain Fly. Retrieved 5 October 2015.
  15. ↑ Department for Environment, Food & Rural Affairs. "UK statement on sustainable palm oil: three years on progress report" (PDF). GOV.UK. Retrieved 26 November 2015.
  16. ↑ "The BSA Responsible Cleaning Scheme Commitments" (PDF). The BSA. Archived from the original (PDF) on 6 October 2015. Retrieved 5 October 2015.
  17. ↑ "UK Business Services Association launches Responsible Cleaner Scheme". European Cleaning Journal. 6 February 2015. Retrieved 5 October 2015.
  18. ↑ "New Responsible Cleaner Scheme published by the BSA". Tomorrow's Cleaning. February 2015. Retrieved 5 October 2015.
  19. ↑ "The size of the UK outsourcing market". Oxford Economics. Retrieved 2 October 2015.
  20. ↑ "The Business Services Sector in the United Kingdom - BSA Report June 2024". BSA. Retrieved 2025-04-28.
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