 | This article needs additional citations for verification .(January 2024) |
Check-in is the process whereby people announce their arrival at an office, hotel, airport, hospital, seaport or event.
| | This article needs additional citations for verification .(January 2024) |
Check-in is the process whereby people announce their arrival at an office, hotel, airport, hospital, seaport or event.
Many offices have a reception or front office area near the entrance to greet or assist visitors arriving to attend a meeting. A receptionist may ask visitors who they are to meet and may ask them to sign a register. The receptionist may give a visitor instructions as to where to go or inform the host that his guest has arrived. The visitor may be issued with a visible visitor’s pass, often worn around the neck.
Research shows that long waiting times at the reception area could lead to loss of customers. [1]
COVID-19 has led organisations to wider and faster adoption of technology to streamline the visitor check-in process, [2] Visitor management systems automate the visitor check in process and reduces office check-in time with pre-registering visitors through email, effective communication, QR code express check-in, automate host notifications and efficient visitor management workflows.
The check-in process at airports enables passengers to check-in luggage onto a plane and to obtain a boarding pass. When presenting at the check-in counter, a passenger will provide evidence of the right to travel, such as a ticket, visa or electronic means. Each airline provides facilities for passengers to check-in their luggage, except for their carry-on (also called cabin) bags. This may be by way of airline-employed staff at check-in counters at airports or through an agency arrangement or by way of a self-service kiosk. The luggage is weighed and tagged, and then placed on a conveyor that usually feeds the luggage into the main baggage handling system. The luggage goes into the aircraft's cargo hold. The check-in staff then issues each passenger with a boarding pass.
There is an increasing trend towards more streamlined checking-in processes, whereby passengers can bypass or reduce the time in queues at the staffed check-in counters. This may involve passengers checking in online before arriving at the airport or using an airline's self-service check-in kiosks at the airport. Some airports have a curbside check-in, where passengers can check in their bags to an airline representative before entering the terminal and then proceeding directly to security.
Many airlines have a deadline for passengers to check in before each flight. This is to allow the airline to offer unclaimed seats to stand-by passengers, to load luggage onto the plane and to finalize documentation for take-off. The passenger must also take into account the time that may be needed for them to clear the check-in line, to pass security and then to walk (sometimes also to ride) from the check-in area to the boarding area. This may take several hours at some airports or at some times of the year. On international flights, additional time would be required for immigration and customs clearance.
Auto check-in is usually provided by the airline on the website or via the mobile application during the reservation/booking of the flight or can be added to an existing reservation/booking some hours before the scheduled time of the departure of the flight (this is, the time communicated at the time of the reservation/booking or later, by airline due to schedule changes; delays cannot be considered as schedule change). When auto check-in is completed a boarding pass is provided before departure.
Hotels and similar establishments usually require guests to check in (also called registering or signing in), which involves the guest providing or confirming personal information, including contact information, along with a signature. The laws of some countries require guests to provide this information and to sign a register, often called a hotel register or guestbook, which may be in the form of a registration card, [3] [4] [5] and some also require the provision of identification documents, such as a passport, national identity card or drivers licence which the hotel may wish to copy and retain in its records. Usually, only one guest is required to register per room. Sometimes, the register may need to be provided to a government agency, such as the local police, and sometimes with a court warrant or similar authority. [6]
The establishment may require guests to provide a credit card or a security deposit as a guarantee to cover potential costs such as the use of room service or a mini-bar for the duration of the stay, and to facilitate a more expedient check-out process at the end of the guest's stay. At the end of the checking in process, the reception staff will provide guests with a room key. More and more hotels are implementing online or contactless check-in options.
Check-in times vary, but can range from about 12 pm to about 3 pm, depending on the establishment's rules and regulations. Late check-ins can be arranged through the hotel as long as the guests book this in advance and arrange all the necessary details. Hotels usually specify a check-in time after which they expect guests to check in. If a guest wants to occupy a hotel room before the hotel's check-in time, some hotels may charge for an additional day or treat it as a previous day's stay (as compared to occupying the hotel room after the check-in time). Most hotels, however, allow a grace time (typically 30–60 minutes) upon request by a guest, without any additional charge, if a guest wishes to have access to the room before the check-in time. Some hotels also have a latest check-in time, often 6 pm – 8 pm, after which they may give a room to someone else if the room has not been prepaid for or the guest does not phone in to indicate their expected time of arrival. Some hotels have a deadline for checking in because the reception desk may close for the night. For the most cost-effective usage of hotel room occupancy, a guest should try to arrive near a hotel's check-in time and leave or hand over the hotel room near the hotel's check-out time. However, doing so may not always be practical because, for example, a guest's flight arrival and departure times or car trips may not align with a hotel's check-in and check-out times.
Many social networking services, such as Foursquare, Google+, Facebook, Jiepang, VK, GetGlue, and Gowalla, as well as Google Latitude (closed), and Brightkite (closed) in the past, allow users to what has been referred to as self-reported positioning, [7] [8] or more commonly known as a "check-in", to a physical place and share their locations with their friends. [9]
Users can check in to a specific location by text messaging or by using a mobile application on a smartphone—the application will use the phone's GPS to find the current location.
Many applications have a “Places” button or tab where a user can see a list of nearby places into which the user can check in. If a location is not on the nearby places list, the user can add the location directly from the phone. Once users have checked in, they have the option of sharing their location with friends in services such as Twitter or Facebook.
After the September 11 attacks, there was an immediate call to action regarding the state of aviation security measures as the hijackers involved in 9/11 were able to successfully pass through security and take command of the plane. The existing security measures flagged more than half of the 19 hijackers in 9/11; however, they were cleared to board the plane because their bags were not found to contain any explosives. In the months and years following September 11, 2001, security at many airports worldwide were reformed to deter similar terrorist plots.
Airport security includes the techniques and methods used in an attempt to protect passengers, staff, aircraft, and airport property from malicious harm, crime, terrorism, and other threats.
Checked baggage is luggage delivered to an airline or train for transportation in the hold of an aircraft, storage on a coach bus or baggage car of a passenger train. Checked baggage is inaccessible to the passenger during the flight or ride, as opposed to carry-on baggage.
A low-cost carrier or low-cost airline (LCC), also called no-frills, budget or discount carrier or airline, is an airline that is operated with an emphasis on minimizing operating costs and without some of the traditional services and amenities of traditional airlines, resulting in lower fares and fewer comforts. To make up for revenue lost in decreased ticket prices, the airline may charge extra fees such as for carry-on baggage. As of April 2020, the world's largest low-cost carrier is Southwest Airlines, which operates primarily in the United States, as well as in some surrounding areas.
Lost luggage is luggage conveyed by a public carrier such as an airline, seafaring cruise ship, shipping company, or railway which fails to arrive at the correct destination with the passenger. In the United States, an average of 1 in 150 people have their checked baggage misdirected or left behind each year.
In airport terminals, a baggage reclaim area is an area where arriving passengers claim checked-in baggage after disembarking from an airline flight. The alternative term baggage claim is used at airports in the US and some other airports internationally. Similar systems are also used at train stations served by companies that offer checked bags, such as Amtrak in the United States.
Baggage or luggage consists of bags, cases, and containers which hold a traveler's personal articles while the traveler is in transit. A modern traveler can be expected to have packages containing clothing, toiletries, small possessions, trip necessities. On the return trip, travelers may have souvenirs and gifts. For some people, luggage and the style thereof is representative of the owner's wealth and status. Luggage is constructed to protect the items during travel either with a hard shell or a durable soft material. Luggage often has internal subdivisions or sections to aid in securing items. Handles are typically provided to facilitate carrying, and some luggage may have wheels and/or telescoping handles or leashes to make moving them easier.
An interactive kiosk is a computer terminal featuring specialized hardware and software that provides access to information and applications for communication, commerce, entertainment, or education.
An international airport is an airport with customs and border control facilities enabling passengers to travel between countries around the world. International airports are usually larger than domestic airports, and they must feature longer runways and have facilities to accommodate heavier aircraft such as the Boeing 747 and the Airbus A380 commonly used for international and intercontinental travel. International airports often also host domestic flights, which often help feed both passengers and cargo into international ones.
A boarding pass or boarding card is a document provided by an airline during airport check-in, giving a passenger permission to enter the restricted area of an airport and to board the airplane for a particular flight. At a minimum, it identifies the passenger, the flight number, the date, and scheduled time for departure. A boarding pass may also indicate details of the perks a passenger is entitled to and is thus presented at the entrance of such facilities to show eligibility.
An electronic ticket is a method of ticket entry, processing, and marketing for companies in the airline, railways and other transport and entertainment industries.
In the airline industry, a baggage handler is a person who loads and unloads baggage, and other cargo for transport via aircraft. With most airlines, the formal job title is "fleet service agent/clerk", though the position is commonly known amongst airline employees as a "ramp agent", due to the job's location on the airport ramp (tarmac).
A cloakroom, known as a coatroom in North America, is a room for people to hang their coats, cloaks or other outerwear when they enter a building. Cloakrooms are typically found inside large buildings, such as gymnasiums, schools, churches or meeting halls.
The term hand luggage or cabin baggage refers to the type of luggage that passengers are allowed to carry along in the passenger compartment of a vehicle instead of a separate cargo compartment. Passengers are allowed to carry a limited number of smaller bags with them in the vehicle, which typically contain valuables and items needed during the journey. There is normally storage space provided for hand luggage, either under seating, or in overhead lockers. Trains usually have luggage racks above the seats and may also have luggage space between the backs of seats facing opposite directions, or in extra luggage racks, for example, at the ends of the carriage near the doors.
Airline booking ploys are used by travelers in commercial aviation to lower the price of flying by circumventing airlines' rules about how tickets may be used. They are generally a breach of the contract of carriage between the passenger and the airline, which airlines may try to enforce in various ways.
Overselling or overbooking is sale of a volatile good or service in excess of actual supply. Overselling is a common practice in the travel and hospitality sectors, in which it is expected that some people will cancel. The practice occurs as an intentional business strategy in which sellers expect that some buyers will not consume all of the resources they are entitled to, or that some buyers will cancel. The practice of overselling aims to ensure that 100% of available supply will be used, resulting in the maximum return on investment. However, if more customers than the seller expects do wish to purchase or use the sold commodity, it may leave some customers lacking a service they expected to receive.
Boarding is the entry of passengers onto a vehicle, usually in public transportation. Boarding starts with entering the vehicle and ends with the seating of each passenger and closing the doors. The term is used in road, rail, water and air transport.
Airport check-in is the process whereby an airline approves airplane passengers to board an airplane for a flight. Airlines typically use service counters found at airports for this process, and the check-in is normally handled by an airline itself or a handling agent working on behalf of an airline. Passengers usually hand over any baggage that they do not wish or are not allowed to carry in the aircraft's cabin and receive a boarding pass before they can proceed to board their aircraft.
Interlining, also known as interline ticketing and interline booking, is a voluntary commercial agreement between individual airlines to handle passengers traveling on itineraries that require multiple flights on multiple airlines. Such agreements allow passengers to change from one flight on one airline to another flight on another airline without having to gather their bags or check-in again. Airlines can also promise free rebooking if the connection is lost due to a delay.
An airline ticket is a document or electronic record, issued by an airline or a travel agency, that confirms that an individual is entitled to a seat on a flight on an aircraft. The airline ticket may be one of two types: a paper ticket, which comprises coupons or vouchers; and an electronic ticket.
