Consumer Duty

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Consumer Duty is a standard introduced by the Financial Conduct Authority, in the UK, intended to improve Consumer protection for financial-services firms in the UK. [1] The changes were announced in 2021 and officially came into force on 31 July 2023. [2] The Consumer Duty has been described as the 'biggest overhaul for the UK's financial services industry in 20 years'. [3]

Contents

Requirements

The new rule establishes a "Consumer Principle"; firms must "act to deliver good outcomes for retail customers". [4] Affected firms should review their products and their customer journeys. This also requires effective anti-fraud controls. [5]

The UK's Treasury select committee said it would scrutinise how banks comply to the rules heavily. Financial Services companies were warned that if any evidence was found of risk of harm to the consumer, this could lead to interventions or investigations, and possible disciplinary sanctions. [6]

There have been concerns that these requirements place an undue burden on smaller firms. [7]

Components of Customer Duty

Timeline

See also

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References

  1. https://www.moneymarketing.co.uk/opinion/ian-mckenna-no-one-will-escape-consumer-duty-scrutiny/
  2. "One month to go for the Consumer Duty". FCA. 2023-06-27. Retrieved 2023-08-04.
  3. Jones, Rupert (2023-07-31). "UK retail financial services set for biggest overhaul in 20 years". The Guardian. ISSN   0261-3077 . Retrieved 2023-08-04.
  4. https://www.pwc.co.uk/industries/financial-services/understanding-regulatory-developments/fca-proposes-new-consumer-duty-in-paradigm-shift-for-firms.html
  5. https://inews.co.uk/news/business/fraud-fears-fca-warning-finance-firms-customers-new-rules-2164354
  6. Jones, Rupert (2023-07-31). "UK retail financial services set for biggest overhaul in 20 years". The Guardian. ISSN   0261-3077 . Retrieved 2023-08-04.
  7. https://www.professionaladviser.com/opinion/4076539/disproportionate-burden-consumer-duty-advice-firms
  8. https://www.mondaq.com/uk/consumer-law/1227476/new-fca-consumer-duty-rules
  9. https://www.fca.org.uk/publication/finalised-guidance/fg22-5.pdf