Consumers, Estate Agents and Redress Act 2007

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Consumers, Estate Agents and Redress Act 2007 [1]
Royal Coat of Arms of the United Kingdom (variant 1, 1952-2022).svg
Parliament of the United Kingdom
Long title An Act to make provision for the establishment of the National Consumer Council and its functions; to make provision for the abolition of other consumer bodies; to make provision about the handling of consumer complaints by certain providers; to make provision requiring certain providers to be members of redress schemes in respect of consumer complaints; to amend the Estate Agents Act 1979; to make provision about the cancellation of certain contracts concluded away from business premises; and for connected purposes.
Citation 2007 c 17
Introduced by Lord Truscott [2]
Dates
Royal assent 19 July 2007
History of passage through Parliament
Text of statute as originally enacted
Revised text of statute as amended

The Consumers, Estate Agents and Redress Act 2007 is an Act of the Parliament of the United Kingdom.

Contents

Background

Before the act was passed, two thirds of estate agents fell under the Ombudsman for Estate Agents, a voluntary scheme set up by the industry. [3]

Provisions

The Property Ombudsman's scheme is an official redress scheme under the act. [4] Letting agencies are not required to belong to a scheme under the act. [5]

The act also established Consumer Focus, replacing Energywatch, Postwatch and the National Consumer Council, as a public body to represent consumers. [6] [7]

References

  1. ↑ The citation of this Act by this short title is authorised by section 67 of this Act.
  2. ↑ "Bills and Legislation - Consumers, Estate Agents and Redress Bill".
  3. ↑ "New regime to protect homebuyers". BBC News. 15 November 2006. Archived from the original on 3 November 2019. Retrieved 3 September 2025.
  4. ↑ "Letting agents redress scheme needed, says Ombudsman". BBC News. 19 October 2010. Archived from the original on 30 October 2014. Retrieved 3 September 2025.
  5. ↑ "Letting agent complaints up 45%". London Standard. 12 April 2012. Archived from the original on 3 September 2025. Retrieved 3 September 2025.
  6. ↑ "Consumer supergroup considers agency hire". MarketingWeek. 14 August 2008. Archived from the original on 3 September 2025. Retrieved 3 September 2025.
  7. ↑ Lewis, Paul (9 October 2010). "Consumer Focus faces axe in quango cull". BBC News. Archived from the original on 3 September 2025. Retrieved 3 September 2025.


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