Conversable

Last updated
Conversable Inc.
Founded2015;9 years ago (2015) in Austin, Texas, United States
Founders Ben Lamm
Andrew Busey
Headquarters815-A Brazos Street, Suite 318, ,
Number of locations
2
Area served
Worldwide
Key people
Ben Lamm CEO
Andrew Busey CPO
Number of employees
39 (2018 [1] )
Website conversable.com

Conversable is a SaaS based Artificial Intelligence (AI) powered conversational platform, headquartered in Austin, Texas. It allows customers to create intelligent, automated response flows through conversations in any messaging channel or voice platforms. [2] [3] It has offices in Austin and Dallas.

Contents

Some of companies using Conversable platform includes Budweiser, [4] Wingstop, [5] Pizza Hut, [6] T.G.I. Friday's, [7] Sam’s Club, [8] Shake Shack, [9] CES, [10] Whole Foods [11] and 7-Eleven. [12]

History

In 2015, Conversable Inc. was founded by Ben Lamm, founder and CEO of digital creative design studio Chaotic Moon Studios, which was acquired by Accenture, and Andrew Busey, former CEO & co-founder of social game company Challenge Games Inc., which was acquired by Zynga. [13] It received funding of $2 million from angel investors. [14]

In March 2017, Conversable launched a new product called AQUA (Answer Questions Using AI), which is a business intelligence (BI) platform. [15] [16] [4]

In 2018, Conversable was acquired by LivePerson to "help LivePerson continue to accelerate its goal of providing conversational commerce products to customers," according to CEO Robert LoCascio. [17]

Overview

It helps companies to deliver on-demand content, customer self-service, and conversational commerce via messaging channel and voice applications. [13] [14]

Partnership

The company is partnered with Phobio in January, 2018. [18] It is also partnered with Olo, [19] Hinduja Global Solutions, [20] Booz Allen Hamilton, [21] Ernst & Young, [16] Mindtree, [22] WPP [23] and Pactera. [24]

Related Research Articles

<span class="mw-page-title-main">Chatbot</span> Program that simulates conversation

A chatbot is a software application or web interface that is designed to mimic human conversation through text or voice interactions. Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner. Such chatbots often use deep learning and natural language processing, but simpler chatbots have existed for decades.

An Internet bot, web robot, robot or simply bot, is a software application that runs automated tasks (scripts) on the Internet, usually with the intent to imitate human activity, such as messaging, on a large scale. An Internet bot plays the client role in a client–server model whereas the server role is usually played by web servers. Internet bots are able to perform simple and repetitive tasks much faster than a person could ever do. The most extensive use of bots is for web crawling, in which an automated script fetches, analyzes and files information from web servers. More than half of all web traffic is generated by bots.

<span class="mw-page-title-main">Text (company)</span> Customer service software company

Text is a customer service software company. It provides programmable tools for making B2B and B2C communication functions using its web service APIs. It is also making software as a service products related to artificial intelligence, customer support, e-commerce, and lead generation.

<span class="mw-page-title-main">Olo (online ordering)</span> Restaurant-focused business-to-business software as a service company

Olo is a New York City-based B2B SaaS company that develops digital ordering and delivery programs for restaurants. The company’s platform allows customers to place restaurant orders from multiple origination points – from a brand’s own website or app, third party marketplaces, social media platforms, smart speakers, and home assistants. It also provides restaurants with order analytics and other services.

LivePerson is a global technology company that develops conversational commerce and AI software.

<span class="mw-page-title-main">Ben Parr</span> American journalist

Ben Parr is an American journalist, author, venture capitalist and entrepreneur. He is the author of Captivology: The Science of Capturing People's Attention, a book on the science and psychology of attention and how to capture the attention of others. He is the President and co-founder of Octane AI, a marketing automation and conversational marketing company for E-commerce. He was previously a venture capitalist, the co-editor and editor-at-large of Mashable, and a columnist and commentator for CNET. In 2012, he was named to the Forbes 30 Under 30.

<span class="mw-page-title-main">Pypestream</span> American software company

Pypestream is an American software company that offers a self-service automation platform. The company was founded in 2015 by Richard Smullen, the co-founder of Genesis Media LLC, and is headquartered in New York City.

<span class="mw-page-title-main">Flok (company)</span> American tech startup based in New York City

Flok was an American tech startup based in New York City that provides marketing services such as chatbots/AI, customer loyalty programs, mobile apps and CRM services to local businesses.

niki.ai Artificial intelligence company

Niki was an artificial intelligence company headquartered in Bangalore, Karnataka. It was founded in May 2015 by IIT Kharagpur graduates Sachin Jaiswal, Keshav Prawasi, Shishir Modi, and Nitin Babel.

Uniphore is a conversational automation technology company. Uniphore sells software for conversational analytics, conversational assistants, and conversational security. The company is headquartered in Palo Alto, California, with offices in the United States, Singapore, India, Japan, Spain, and Israel. Its products are used by up to 75,000 customer service agents during approximately 160 million interactions per month.

<span class="mw-page-title-main">Witlingo</span> Software as a service company

Witlingo is a B2B Software as a Service (SaaS) company that enables businesses and organization to engage with members of their communities by using the latest innovations in Human Language Technology and Conversational AI, such Speech recognition, Natural Language Processing, IVR, Virtual Assistant apps on Smartphone platforms(iOS and Android), Chatbots, and Digital audio.

Gupshup is an American messaging platform for businesses to communicate. With primary operations in India, United States, Europe, Latin America, Africa, Middle East and South East Asia. It is owned and operated by Webaroo Inc.

Netomi, formerly msg.ai, is an American artificial intelligence company and developer of chatbot technologies.

<span class="mw-page-title-main">Haptik</span> Indian enterprise conversational AI platform

Haptik is an Indian enterprise conversational AI platform founded in August 2013, and acquired by Reliance Industries Limited in 2019. The company develops technology to enable enterprises to build conversational AI systems that allow users to converse with applications and electronic devices in free-format, natural language, using speech or text. The company has been accorded numerous accolades including the Frost & Sullivan Award, NASSCOM's Al Game Changer Award, and serves Fortune 500 brands globally in industries such as financial, insurance, healthcare, technology and communications.

A conversational user interface (CUI) is a user interface for computers that emulates a conversation with a real human. Historically, computers have relied on text-based user interfaces and graphical user interfaces (GUIs) to translate the user's desired action into commands the computer understands. While an effective mechanism of completing computing actions, there is a learning curve for the user associated with GUI. Instead, CUIs provide opportunity for the user to communicate with the computer in their natural language rather than in a syntax specific commands.

Yalochat is an artificial intelligence platform specializing in emerging markets. It is based in San Francisco with offices in Mexico City, Mumbai, Shanghai, Bogotá, and São Paulo.

Conversational commerce is e-commerce done via various means of conversation and using technology such as: speech recognition, speaker recognition, natural language processing and artificial intelligence.

ChatBot is software for creating chatbots.

<span class="mw-page-title-main">Yellow.ai</span> Yellow.ai is a company in San Mateo California that focuses on customer service automation

Yellow.ai, formerly Yellow Messenger, is a multinational company headquartered in San Mateo, California focused on customer service automation. It was founded in 2016 and provides an AI platform for automating customer support experiences across chat and voice. The platform supports more than 135 languages across more than 35 channels.

Artificial intelligence in customer experience is the use and development of artificial intelligence (AI) to aid and improve customer experience.

References

  1. "Hypergiant Emerges from Stealth Mode to Create AI Products". Silicon Hills News. February 20, 2018.
  2. Mannes, John (June 7, 2016). "Conversable chatbot will offer allergy info along with a side of Wingstop wings". TechCrunch.
  3. Abril, Danielle (June 7, 2016). "Dallas Serial Entrepreneur's Bots Take Flight with Wingstop". D Magazine.
  4. 1 2 Clint, Clint (August 10, 2017). "What makes a great chatbot? Laser focus on customers". CIO magazine. Archived from the original on March 21, 2018. Retrieved March 21, 2018.
  5. Abril, Danielle (February 27, 2018). "Back to the Future". D Magazine.
  6. Brandson, John (July 12, 2016). "Pizza Hut launches chatbot for ordering pizzas, asking about anchovies". Venture Beat.
  7. "TGI Fridays' new bot makes table reservations". Venture Beat. September 20, 2016.
  8. Khari, Johnson (December 9, 2016). "Sam's Club launches a 'gift genie' on Facebook Messenger to help you play Santa". Venture Beat.
  9. Liffreing, Ilyse (August 11, 2017). "Shake Shack's new chatbot can answer 300 customer questions". Digiday.
  10. Repko, Melissa (January 3, 2017). "Why Texas startup Conversable is drawing some looks at global tech show CES". The Dallas Morning News.
  11. Brandson, John (July 12, 2016). "Whole Foods just launched a Messenger chatbot for finding recipes with emojis". Venture Beat.
  12. Boulton, Clint (December 13, 2017). "'매 순간 고객이 즐겁게 편리하게' 세븐일레븐의 디지털 변혁 원문보기" (in Korean). CIO magazine.
  13. 1 2 Calnan, Christopher (June 7, 2016). "Conversable launches after two years in stealth mode". American City Business Journals.
  14. 1 2 Blaise, Zerega (June 7, 2016). "Conversable launches conversational commerce platform for Facebook Messenger, Twitter, and SMS". Venture Beat.
  15. "Conversable launches service to help businesses build more intelligent bots". Venture Beat. March 2, 2017.
  16. 1 2 "Conversable Launches New Software Program AQUA and Plans to Triple in Size This Year". siliconhillsnews.com. March 2, 2017.
  17. "LivePerson acquires Conversable, a conversational AI company". Venture Beat. October 1, 2018.
  18. Hargrave, Christian (January 22, 2018). "Phobio is partnering with Conversable". Appdevelopermagazine.com.
  19. Zerega, Blaise (August 30, 2016). "Conversable and Olo partner to re-invent the working lunch on Messenger, Twitter, and Kik". Venture Beat.
  20. "Hinduja Global Solutions announces strategic global partnership with Conversable". Business Standard. June 29, 2017.
  21. "Conversable's big week at the intersection of bots, business, and government". Venture Beat. July 18, 2016.
  22. "Mindtree Partners with Conversable to Transform Customer Conversations". PR Newswire. September 7, 2016.
  23. "Sam's Club launches a 'gift genie' on Facebook Messenger to help you play Santa". Venture Beat. December 9, 2016.
  24. "Moonshot by Pactera Digital and Conversable Announce Alliance". PR Newswire. February 21, 2017.