Customer-relationship management (CRM) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
Benchmarking is the practice of comparing business processes and performance metrics to industry bests and best practices from other companies. Dimensions typically measured are quality, time and cost.
A marketing plan may be part of an overall business plan. Solid marketing strategy is the foundation of a well-written marketing plan. While a marketing plan contains a list of actions, without a sound strategic foundation, it is of little use to a business.
SWOT analysis is a strategic planning technique used to help a person or organization identify strengths, weaknesses, opportunities, and threats related to business competition or project planning. It is intended to specify the objectives of the business venture or project and identify the internal and external factors that are favorable and unfavorable to achieving those objectives. Users of a SWOT analysis often ask and answer questions to generate meaningful information for each category to make the tool useful and identify their competitive advantage. SWOT has been described as the tried-and-true tool of strategic analysis.
Marketing strategy is a long-term, forward-looking approach to planning with the fundamental goal of achieving a sustainable competitive advantage. Strategic planning involves an analysis of the company's strategic initial situation prior to the formulation, evaluation and selection of market-oriented competitive position that contributes to the company's goals and marketing objectives.
Design for Six Sigma (DFSS) is a business-process management method related to traditional Six Sigma. It is used in many industries, like finance, marketing, basic engineering, process industries, waste management, and electronics. It is based on the use of statistical tools like linear regression and enables empirical research similar to that performed in other fields, such as social science. While the tools and order used in Six Sigma require a process to be in place and functioning, DFSS has the objective of determining the needs of customers and the business, and driving those needs into the product solution so created. DFSS is relevant for relatively simple items / systems. It is used for product or process design in contrast with process improvement. Measurement is the most important part of most Six Sigma or DFSS tools, but whereas in Six Sigma measurements are made from an existing process, DFSS focuses on gaining a deep insight into customer needs and using these to inform every design decision and trade-off.
A business proposal is a written offer from a seller to a prospective buyer.
Business proposals are often a key step in the complex sales process—i.e., whenever a buyer considers more than price in a purchase.
The Defense Science Board (DSB) is a committee of civilian experts appointed to advise the U.S. Department of Defense on scientific and technical matters. It was established in 1956 on the recommendation of the second Hoover Commission.
Business process re-engineering (BPR) is a business management strategy, originally pioneered in the early 1970s with pioneer Philip Crosby, focusing on the analysis and design of workflows and business processes within an organization. BPR aimed to help organizations fundamentally rethink how they do their work in order to dramatically improve customer service, cut operational costs, and become world-class competitors.
Business analysis is a research discipline of identifying business needs and determining solutions to business problems. Solutions often include a software-systems development component, but may also consist of process improvement, organizational change or strategic planning and policy development. The person who carries out this task is called a business analyst or BA.
Supplier relationship management (SRM) is the discipline of strategically planning for, and managing, all interactions with third party organizations that supply goods and/or services to an organization in order to maximize the value of those interactions. In practice, SRM entails creating closer, more collaborative relationships with key suppliers in order to uncover and realize new value and reduce risk of failure.
Open Space Technology (OST) is a method for organizing and running a meeting or multi-day conference, where participants have been invited in order to focus on a specific, important task or purpose. OST is a participant-driven process whose agenda is created by people attending. At the end of each OST meeting, a document is created summarizing the work of the group. The OST method is based upon work, beginning in the 1980s, by Harrison Owen. It was one of the top ten organization development tools cited between 2004 and 2013.
'Internal auditing is an independent, objective assurance and consulting activity designed to add value and improve an organization's operations. It helps an organization accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control and governance processes. Internal auditing is a catalyst for improving an organization's governance, risk management and management controls by providing insight and recommendations based on analyses and assessments of data and business processes. With commitment to integrity and accountability, internal auditing provides value to governing bodies and senior management as an objective source of independent advice. Professionals called internal auditors are employed by organizations to perform the internal auditing activity.
School District 42 Maple Ridge-Pitt Meadows is a school district in British Columbia east of Vancouver. This includes Maple Ridge and Pitt Meadows.
The National Postdoctoral Association (NPA) is a non-profit 501(c)3 educational organization in the United States that is dedicated to enhancing the quality of the postdoctoral experience for all participants. Since its founding in 2003, more than 160 institutions have adopted portions of the NPA’s Recommendations for Postdoctoral Policies and Practices. Today the NPA has 180 institutional members, whose research efforts are supported by 40,000 postdocs, and 2,000 individual members
The Oregon Board of Forestry is responsible for forest policy and oversight of forest management practices within the state of Oregon. The board appoints the state forester and oversees the Oregon Department of Forestry. The board also works with private land owners and the Federal Government to promote consistent forest management policies throughout the state.
An advisory board is a body that provides non-binding strategic advice to the management of a corporation, organization, or foundation. The informal nature of an advisory board gives greater flexibility in structure and management compared to the board of directors. Unlike the board of directors, the advisory board does not have authority to vote on corporate matters or bear legal fiduciary responsibilities. Many new or small businesses choose to have advisory boards in order to benefit from the knowledge of others, without the expense or formality of the board of directors.
Community engagement is "a dynamic relational process that facilitates communication, interaction, involvement, and exchange between an organization and a community for a range of social and organizational outcomes". As a concept, engagement features attributes of connection, interaction, participation, and involvement, designed to achieve or elicit an outcome at individual, organization, or social levels. Current research acknowledges engagement’s socially-situated nature. Community engagement therefore offers an ethical, reflexive, and socially responsive approach to community-organizational relationships with engagement practices that aim to both understand and be responsive to community needs, views, and expectations.
Business systems planning (BSP) is a method of analyzing, defining and designing the information architecture of organizations. It was introduced by IBM for internal use only in 1981, although initial work on BSP began during the early 1970s. BSP was later sold to organizations. It is a complex method dealing with interconnected data, processes, strategies, aims and organizational departments.
Business capability models are enterprise architecture (EA) artifacts providing structured graphical representations of all organizational business capabilities, their relationship and hierarchy.
