Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.
Automatic vehicle location is a means for automatically determining and transmitting the geographic location of a vehicle. This vehicle location data, from one or more vehicles, may then be collected by a vehicle tracking system to manage an overview of vehicle travel. As of 2017, GPS technology has reached the point of having the transmitting device be smaller than the size of a human thumb, able to run 6 months or more between battery charges, easy to communicate with smartphones — all for less than $20 USD.
Logistics automation is the application of computer software or automated machinery to improve the efficiency of logistics operations. Typically this refers to operations within a warehouse or distribution center, with broader tasks undertaken by supply chain engineering systems and enterprise resource planning systems.
Total cost of ownership (TCO) is a financial estimate intended to help buyers and owners determine the direct and indirect costs of a product or service. It is a management accounting concept that can be used in full cost accounting or even ecological economics where it includes social costs.
Service management in the manufacturing context, is integrated into supply chain management as the intersection between the actual sales and the customer point of view. The aim of high-performance service management is to optimize the service-intensive supply chains, which are usually more complex than the typical finished-goods supply chain. Most service-intensive supply chains require larger inventories and tighter integration with field service and third parties. They also must accommodate inconsistent and uncertain demand by establishing more advanced information and product flows. Moreover, all processes must be coordinated across numerous service locations with large numbers of parts and multiple levels in the supply chain.
Enterprise asset management (EAM) involves the management of the maintenance of physical assets of an organization throughout each asset's lifecycle. EAM is used to plan, optimize, execute, and track the needed maintenance activities with the associated priorities, skills, materials, tools, and information. This covers the design, construction, commissioning, operations, maintenance and decommissioning or replacement of plant, equipment and facilities.
Workforce management (WFM) is an institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics.
Appointment scheduling software or meeting scheduling tools allows businesses and professionals to manage appointments and bookings. This type of software is also known as appointment booking software and online booking software.
Enterprise feedback management (EFM) is a system of processes and software that enables organizations to centrally manage deployment of surveys while dispersing authoring and analysis throughout an organization. EFM systems typically provide different roles and permission levels for different types of users, such as novice survey authors, professional survey authors, survey reporters and translators. EFM can help an organization establish a dialogue with employees, partners, and customers regarding key issues and concerns and potentially make customer-specific real time interventions. EFM consists of data collection, analysis and reporting.
Employee scheduling software automates the process of creating and maintaining a schedule. Automating the scheduling of employees increases productivity and allows organizations with hourly workforces to re-allocate resources to non-scheduling activities. Such software will usually track vacation time, sick time, compensation time, and alert when there are conflicts. As scheduling data is accumulated over time, it may be extracted for payroll or to analyze past activity. Although employee scheduling software may or may not make optimization decisions, it does manage and coordinate the tasks. Today's employee scheduling software often includes mobile applications. Mobile scheduling further increased scheduling productivity and eliminated inefficient scheduling steps. It may also include functionality including applicant tracking and on-boarding, time and attendance, and automatic limits on overtime. Such functionality can help organizations with issues like employee retention, compliance with labor laws, and other workforce management challenges.
The rental industry spans many different types of equipment from tools to heavy construction equipment, aerial to vehicles, party and event to computers and test and measurement equipment and highly specialized areas such as Crane and Temporary Accommodation rental. In the UK and some parts of Europe it is referred to as the Hire Industry.
An integrated workplace management system (IWMS) is an ultimate software platform for organizational uses of workplace resources, including the management of real estate portfolio, infrastructure and facilities assets of a company. IWMS solutions are commonly packaged as an integrated suite or as individual modules that can be scaled over time. They are used by corporate occupiers, real estate services firms, facilities services providers, landlords and managing agents. Traditionally focused on supporting real estate and facilities professionals, IWMS solutions are becoming more employee-oriented, expanding their focus to include all building occupants and visitors.
TOA Technologies is an American software as a service company that develops, markets, and sells ETAdirect, a web-based applications solution for companies with small, medium, and large mobile workforces across the world.
Result Group sold a specialist equipment management software application: rentalresult to companies renting and managing assets, e.g., cranes, tools, heavy equipment, aerial, modular space, computer hardware and test & measuring equipment since 1994. It was privately owned and incorporated in Delaware and the United Kingdom. The company was acquired by Wynne Systems Inc of Irvine, CA in December 2015 and the RentalResult product continues as a brand under the Wynne umbrella.
Inventory management software is a software system for tracking inventory levels, orders, sales and deliveries. It can also be used in the manufacturing industry to create a work order, bill of materials and other production-related documents. Companies use inventory management software to avoid product overstock and outages. It is a tool for organizing inventory data that before was generally stored in hard-copy form or in spreadsheets.
Mobile enterprise asset management refers to the mobile extension of work processes for maintenance, operations, and repair of corporate or public-entity physical assets, equipment, buildings, and grounds. It involves the management of work orders via communication between a mobilized workforce and computer systems to maintain an organization's facilities, structures, and other assets.
Syclo, LLC was a mobile enterprise application platform (MEAP) and software provider based in the Chicago suburb of Hoffman Estates, Illinois, offering mobile applications to extend enterprise systems, including packaged software for Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), and Customer Relationship Management (CRM), to handhelds, smartphones, and mobile computers for technicians and staff performing work away from a central office.
Modular Mining is a privately held company that develops, manufactures, markets, and services mining equipment management systems, headquartered in Tucson, Arizona, U.S.A. Modular's DISPATCH Fleet Management System is available in eight languages, and has been deployed at more than 250 active mine sites; among these are nine of the ten highest-producing surface mines in the world.
ServiceMax is a Service Execution Management company. It provides a cloud-based software platform designed to improve the productivity of complex, equipment-centric service execution for OEMs, operators, and 3rd-party service providers.
ProntoForms is a Canadian app development business providing a low-code development platform for the construction of software and mobile apps. The application digitizes paperwork to complete forms on mobile devices, collect data, and send it. The company went public in 2005 and trades on the TSX Venture Exchange under the stock ticker symbol, PFM.
