Freshservice

Last updated
Freshservice
Developer Freshworks
Initial release2014;11 years ago (2014)
Operating system Web, Android, iOS
Platform SaaS
Type ITSM
License Proprietary
Website freshworks.com/freshservice/

Freshservice is an IT and enterprise service management platform developed by Freshworks in 2014. It offers software and hardware asset management, incident management, and service request tracking services. [1] It is cloud-based and follows the Information Technology Infrastructure Library (ITIL) practises for IT service delivery. It is available on web and mobile platforms. [2] It's a subscription software and does not offer a free plan. [3]

In 2023, Freshservice earned nearly half of Freshworks's annual recurring revenue of $250 million. [4] TechRadar and PCMag have included Freshservice among ITSM tools used by large organizations. [3] [5] As per SEC filings, the platform was being used by 8,900 clients in 2020. [6]

See also

References

  1. ↑ Mishra, Pankaj (January 21, 2014). "Freshdesk Targets Small Businesses With New IT Service Desk In The Cloud".
  2. ↑ "Freshservice Review: Features, Pros and Cons".
  3. 1 2 "Freshservice Review". PCMAG. July 19, 2019.
  4. ↑ DeFrancesco, Robert. "Freshworks Looks To Gain Market Share In IT Service Management".
  5. ↑ Mukherjee, Ritoban (July 5, 2023). "Best ITSM tool of 2025". TechRadar.
  6. ↑ https://www.sec.gov/Archives/edgar/data/1544522/000162828021019055/freshworks424b4.htm
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