 | |
| Industry | Technology |
|---|---|
| Genre | Remote support, mobile support, and help desk |
| Founded | 1997 |
| Headquarters | Boston, MA |
Key people | Paddy Srinivasan, GM, Customer Engagement & Support [1] |
| Website | www |
GoTo Resolve (formerly GoToAssist & RescueAssist) [2] [3] is a cloud-based remote support platform designed and targeted at IT support teams and customer support organizations. In 2018, LogMeIn's GoToAssist was rebranded to RescueAssist creating the Rescue brand of support products. [4]
GoToAssist was originally developed by Expertcity, which was founded in Santa Barbara, California in 1997. GoToAssist Remote Support enables users to access and control remote computers and other Internet-connected devices in order to provide technical support. The solution allows a desktop view of a host computer to be manipulated from a it computer. The two machines are connected through a TCP/IP network. One of Expertcity's innovations was to employ the Internet for connectivity, protecting transmissions with high-security encryption and multiple passwords. By combining a web-based software service with software installed on the host computer, transmissions could be passed through highly restrictive firewalls. [5]
In December 2003, Citrix Systems of Fort Lauderdale, Florida, acquired the GoToAssist service and its developer, Expertcity, for $225 million, half cash and half stock. [6] In 2017, LogMeIn, a SaaS company in Boston, completed the acquisition (through merger) with Citrix's GetGo family of products including GoToAssist. [7] GoToAssist joined former competitor LogMeIn Rescue to create the Rescue family of support products. [7]
GoToAssist has gone through a series of editions. Most recently, in 2018, the technician console, a desktop application, was reconfigured to a completely browser-based experience and GoToAssist was rebranded RescueAssist by LogMeIn. [8]
In computer networking, a thin client, sometimes called slim client or lean client, is a simple (low-performance) computer that has been optimized for establishing a remote connection with a server-based computing environment. They are sometimes known as network computers, or in their simplest form as zero clients. The server does most of the work, which can include launching software programs, performing calculations, and storing data. This contrasts with a rich client or a conventional personal computer; the former is also intended for working in a client–server model but has significant local processing power, while the latter aims to perform its function mostly locally.
Citrix Systems, Inc. is an American multinational cloud computing and virtualization technology company that provides server, application and desktop virtualization, networking, software as a service (SaaS), and cloud computing technologies. Citrix claims that their products are used by over 400,000 clients worldwide, including 99% of the Fortune 100 and 98% of the Fortune 500.
A remote access service (RAS) is any combination of hardware and software to enable the remote access tools or information that typically reside on a network of IT devices.
Web conferencing is used as an umbrella term for various types of online conferencing and collaborative services including webinars, webcasts, and web meetings. Sometimes it may be used also in the more narrow sense of the peer-level web meeting context, in an attempt to disambiguate it from the other types known as collaborative sessions. The terminology related to these technologies is exact and agreed relying on the standards for web conferencing but specific organizations practices in usage exist to provide also term usage reference.
Citrix Online was the name of the online services division of Citrix Systems. Citrix Online sold web-based remote access, support, and collaboration software and services. Its products are GoToAssist, GoToMeeting, GoToMyPC, GoToTraining, GoToWebinar, Podio, and OpenVoice. Citrix Online used the software as a service (SaaS) and application service provider (ASP) software business models.
GoToMyPC is remote desktop software that allows users to access computers remotely using a web browser. It was developed by ExpertCity and launched in 1998. Citrix Systems acquired ExpertCity in 2004 and maintained the GoToMyPC brand and services. Citrix spun off the GoTo products, which were acquired by LogMeIn in early 2017. There are three versions: "Personal", "Pro", and "Corporate".
Desktop virtualization is a software technology that separates the desktop environment and associated application software from the physical client device that is used to access it.
MojoPac was an application virtualization product from RingCube Technologies. MojoPac turns any USB 2.0 storage device into a portable computing environment. The term "MojoPac" is used by the company to refer to the software application, the virtualized environment running inside this software, and the USB storage device that contains the software and relevant applications. MojoPac supports popular applications such as Firefox and Microsoft Office, and it is also high performance enough to run popular PC Games such as World of Warcraft, Minecraft and Half-Life 2.
GoTo Meeting, previously known as GoToMeeting, is a web conferencing tool developed by GoTo. This software facilitates online meeting, desktop sharing, and video conferencing software package that enables the user to meet with other participants via the Internet in real time. In late 2015, Citrix announced plans to spin off the GoTo Meeting business as a standalone subsidiary with a market value around $4 billion. In July 2016, Citrix and LogMeIn disclosed their agreement to merge the GoTo line of products.
Oracle Secure Global Desktop (SGD) software provides secure access to both published applications and published desktops running on Microsoft Windows, Unix, mainframe and IBM i systems via a variety of clients ranging from fat PCs to thin clients such as Sun Rays.
In computing, the term remote desktop refers to a software- or operating system feature that allows a personal computer's desktop environment to be run remotely from one system, while being displayed on a separate client device. Remote desktop applications have varying features. Some allow attaching to an existing user's session and "remote controlling", either displaying the remote control session or blanking the screen. Taking over a desktop remotely is a form of remote administration.
This page is a comparison of notable remote desktop software available for various platforms.
Remote Desktop Services (RDS), known as Terminal Services in Windows Server 2008 and earlier, is one of the components of Microsoft Windows that allow a user to initiate and control an interactive session on a remote computer or virtual machine over a network connection. RDS was first released in 1998 as Terminal Server in Windows NT 4.0 Terminal Server Edition, a stand-alone edition of Windows NT 4.0 Server that allowed users to log in remotely. Starting with Windows 2000, it was integrated under the name of Terminal Services as an optional component in the server editions of the Windows NT family of operating systems, receiving updates and improvements with each version of Windows. Terminal Services were then renamed to Remote Desktop Services with Windows Server 2008 R2 in 2009.
GoTo Technologies USA, Inc., formerly LogMeIn Inc., is a flexible-work provider of software as a service (SaaS) and cloud-based remote work tools for collaboration and IT management. The company was founded in 2003, and is based in Boston, Massachusetts. On February 2, 2022 the company was rebranded from LogMeIn to GoTo.
CrossLoop was a remote desktop service from CrossLoop Inc., which allowed users to share their computer screens and collaborate with others over the Internet.
A hosted desktop is a product set within the larger cloud-computing sphere generally delivered using a combination of technologies including hardware virtualization and some form of remote connection software, Citrix XenApp or Microsoft Remote Desktop Services being two of the most common. Processing takes place within the provider's datacenter environment with traffic between the datacenter and the client being primarily display updates, mouse movements and keyboard activity.
Netviewer AG was a German IT company headquartered in Karlsruhe. The company's software products provide web conferencing, desktop sharing, and remote maintenance capabilities. As of 2009, the firm employed more than 200 people at nine locations in Europe and served more than 15,000 corporate customers in 55 countries.
Goverlan Reach Systems Management is an on-premises client management software designed for medium and large enterprises for remote control, active directory management, global configuration change management, and reporting within a Windows IT Infrastructure.
Citrix Virtual Apps is an application virtualization software produced by Citrix Systems that allows Windows applications to be accessed via individual devices from a shared server or cloud system.
Splashtop is a family of remote-desktop software and remote support software, developed by Splashtop Inc. Splashtop enables users to remotely access or remotely support computers from desktop and mobile devices. Splashtop enables remote computer access for businesses, IT support and help desks, MSPs, and educational institutions.