Total cost of ownership (TCO) is a financial estimate intended to help buyers and owners determine the direct and indirect costs of a product or service. It is a management accounting concept that can be used in full cost accounting or even ecological economics where it includes social costs.
Information technology management or IT management is the discipline whereby all of the information technology resources of a firm are managed in accordance with its needs and priorities. Managing the responsibility within a company entails many of the basic management functions, like budgeting, staffing, change management, and organizing and controlling, along with other aspects that are unique to technology, like software design, network planning, tech support etc.
Information technology service management (ITSM) is the activities that are performed by an organization to design, build, deliver, operate and control information technology (IT) services offered to customers.
IT portfolio management is the application of systematic management to the investments, projects and activities of enterprise Information Technology (IT) departments. Examples of IT portfolios would be planned initiatives, projects, and ongoing IT services. The promise of IT portfolio management is the quantification of previously informal IT efforts, enabling measurement and objective evaluation of investment scenarios.
Financial Management for IT Services is a Service Strategy element of the ITIL best practice framework. The aim of this ITIL process area is to give accurate and cost effective stewardship of IT assets and resources used in providing IT Services. It is used to plan, control and recover costs expended in providing the IT Services negotiated and agreed to in a service-level agreement (SLA).
Open iT, Inc. is an independent software vendor that specializes in metering, analyzing, and optimizing usage of critical IT assets. It was founded in 1999 by Eistein Fosli, who obtained his Master of Science in Information Technology from the University of Oslo.
Performance engineering encompasses the techniques applied during a systems development life cycle to ensure the non-functional requirements for performance will be met. It may be alternatively referred to as systems performance engineering within systems engineering, and software performance engineering or application performance engineering within software engineering.
Software asset management (SAM) is a business practice that involves managing and optimizing the purchase, deployment, maintenance, utilization, and disposal of software applications within an organization. According to ITIL, SAM is defined as “…all of the infrastructure and processes necessary for the effective management, control, and protection of the software assets…throughout all stages of their lifecycle.” Fundamentally intended to be part of an organization's information technology business strategy, the goals of SAM are to reduce information technology (IT) costs and limit business and legal risk related to the ownership and use of software, while maximizing IT responsiveness and end-user productivity. SAM is particularly important for large corporations regarding redistribution of licenses and managing legal risks associated with software ownership and expiration. SAM technologies track license expiration, thus allowing the company to function ethically and within software compliance regulations. This can be important for both eliminating legal costs associated with license agreement violations and as part of a company's reputation management strategy. Both are important forms of risk management and are critical for large corporations' long-term business strategies.
Fleet management software (FMS) is computer software that enables people to accomplish a series of specific tasks in the management of any or all aspects relating to a fleet of vehicles operated by a company, government, or other organisation. These specific tasks encompass all operations from vehicle acquisition through maintenance to disposal.
International standards in the ISO/IEC 19770 family of standards for IT asset management address both the processes and technology for managing software assets and related IT assets. Broadly speaking, the standard family belongs to the set of Software Asset Management standards and is integrated with other Management System Standards.
IT Application Portfolio Management (APM) is a practice that has emerged in mid to large-size information technology (IT) organizations since the mid-1990s. Application Portfolio Management attempts to use the lessons of financial portfolio management to justify and measure the financial benefits of each application in comparison to the costs of the application's maintenance and operations.
Virtual machine lifecycle management is the class of management that looks at the life cycle of a virtual machine from the viewpoint of the application vs one focused on roles within an organization. A number of major software vendors, including Microsoft and Novell, have begun to release software products aiming at simplifying the administration of larger virtual machine deployments.
Lean IT is the extension of lean manufacturing and lean services principles to the development and management of information technology (IT) products and services. Its central concern, applied in the context of IT, is the elimination of waste, where waste is work that adds no value to a product or service.
A software license manager is a software management tool used by independent software vendors or by end-user organizations to control where and how software products are able to run. License managers protect software vendors from losses due to software piracy and enable end-user organizations to comply with software license agreements. License managers enable software vendors to offer a wide range of usage-centric software licensing models, such as product activation, trial licenses, subscription licenses, feature-based licenses, and floating licensing from the same software package they provide to all users.
In information technology, virtual chargeback is a practice of charging back the costs of virtual IT infrastructure to departments or business units, that actually use it. This means analyzing and recording the resource utilisation on virtual machines (VMs).
IT chargeback and IT showback (memo-back) are two policies used by information technology (IT) departments to allocate and/or bill the costs associated with each department's or division's usage.
IT as a service (ITaaS) is an operational model where the information technology (IT) service provider delivers an information technology service to a business. The IT service provider can be an internal IT organization or an external IT services company. The recipients of ITaaS can be a line of business (LOB) organization within an enterprise or a small and medium business (SMB). The information technology is typically delivered as a managed service with a clear IT services catalog and pricing associated with each of the catalog items. At its core, ITaaS is a competitive business model where businesses have many options for IT services and the internal IT organization has to compete against those other external options in order to be the selected IT service provider to the business. Options for providers other than the internal IT organization may include IT outsourcing companies and public cloud providers.
The Federal Information Technology Acquisition Reform Act made changes to the ways the U.S. federal government buys and manages computer technology. It became law as a part of the National Defense Authorization Act for Fiscal Year 2015 (Title VIII, Subtitle D, H.R. 3979.
Technology Business Management Council is a Washington-based non-profit organization with the goal of creating and promoting “best practices for running IT as a business.” As of January 2018, the TBM Council has about 5,100 CIO, CTO, & CFO members who are advancing technology business management standards and education across all industries. Its current board of directors includes executives from AIG, Aflac, Apptio, Cisco, Dollar General, First American, Intuit, Great West Life, MasterCard, Micron, Nationwide, Red Ventures, Stanley Black & Decker, SunTrust, Tyson Foods, and the University of Pennsylvania.
Data center management is the collection of tasks performed by those responsible for managing ongoing operation of a data center. This includes Business service management and planning for the future.
