Plot
Annie Platt contemplates escaping her life in Sandcliff, England; she works as a museum curator and lives with her boyfriend of 15 years, Duncan. Duncan is a college teacher obsessed with Tucker Crowe, an American musician last heard from in 1993. An album titled Juliet, Naked arrives in the mail, containing acoustic demos from Crowe's breakthrough album Juliet. Annie and Duncan argue over its quality, leading to Annie writing an anonymous and negative review on Duncan's fan site dedicated to Crowe.
Crowe himself emails Annie about the review, thanking her for her honesty, and they strike up correspondence. Crowe shares his regrets at being a poor father to multiple children with different mothers, and Annie discloses her disappointment at not having any children at all. Crowe lives on his ex's property to be near his youngest son Jackson in America. Lizzie, his pregnant daughter from another relationship, visits him, from London. It is also revealed Crowe also has twin sons from yet another relationship. Before leaving, Lizzie offers him the phone number of his other daughter Grace, whom he has never met.
Gina, a new teacher at the college Duncan works at, indulges his obsession with Crowe and the two end up sleeping together. Duncan confesses about the affair to Annie, who breaks up with him and asks him to move out.
When Lizzie has her baby prematurely, Crowe takes Jackson with him to London to check on her. He and Annie agree to meet, but he has a heart attack. She visits him in the hospital, where she meets Jackson, Lizzie, his twin boys, along with all of their mothers, who have flown to his bedside. Crowe asks to see Sandcliff, and travels there with Jackson after being discharged.
Duncan runs into Annie and Crowe, who introduces himself, but Duncan does not believe him. Annie soon finds Duncan lurking outside her home, and Crowe proves his identity with his passport. Duncan stays for dinner, but his obsession with Crowe's work annoys Crowe, who reveals that he thinks 'Juliet' is worthless. Duncan leaves, asserting that art may mean more to the audience than the artist and how important the album has been to him.
Crowe later tells Annie the true reason why he abandoned music: 25 years earlier, the ex whose breakup inspired Juliet had visited him at a gig with their child, Grace. When left holding the baby, Crowe had a panic attack and left Grace in the restroom, walking away from the gig and the industry entirely. Crowe calls Grace, but she wants nothing to do with him.
At Annie's museum exhibition, she confesses her romantic interest in Crowe, who reciprocates. The town's mayor has him sing for the exhibition and he reluctantly performs "Waterloo Sunset" by the Kinks. Annie and Crowe try to have sex but are interrupted by an ill Jackson, who wants to go home. Annie drives Crowe and Jackson to Lizzie's home, where Annie bids them farewell. She returns home where Duncan pleads for a fresh start together, but she declines. A year later, Annie emails Crowe that she moved to London and decided to have a child on her own; they agree to meet.
During the credits, a video of Duncan from his site reveals that Crowe has released a new album So Where Was I? inspired by Annie. The album's song titles suggests that Crowe and Annie are living happily together, much to Duncan's chagrin.
