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Author | Jerry Newman |
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Original title | My Secret Life on the McJob: Lessons from Behind the Counter Guaranteed to Supersize Any Management Style |
Language | English |
Publication place | United States |
ISBN | 0-07-147365-3 |
My Secret Life on the McJob: Lessons from Behind the Counter Guaranteed to Supersize Any Management Style is a book by Jerry Newman about low-wage work in fast-food outlets. [1] Newman is a distinguished professor at University at Buffalo (N.Y.) School of Management who has taught business courses for nearly 30 years, and went undercover as a bottom-rung worker for the biggest names in fast food, including McDonald's and Burger King. [2] [3] [4]
The book has had favorable reviews. The Wall Street Journal wrote:
Jerry Newman offers entertaining anecdotes and wonderful descriptions of the personalities working at every station of responsibility. ... Unusual for a business book offering management advice, My Secret Life on the McJob is written from the perspective of a crew member on the receiving end of the boss's expectations rather than from that of a manager who faces the challenges of building a team, running a business and earning a return on investment. ... It offers many lessons that would be helpful to managers in almost every segment of business—or even government.
A hamburger, or simply a burger, is a dish consisting of fillings—usually a patty of ground meat, typically beef—placed inside a sliced bun or bread roll. The patties are often served with cheese, lettuce, tomato, onion, pickles, bacon, or chilis with condiments such as ketchup, mustard, mayonnaise, relish or a "special sauce", often a variation of Thousand Island dressing, and are frequently placed on sesame seed buns. A hamburger patty topped with cheese is called a cheeseburger. Under some definitions, and in some cultures, a burger is considered a sandwich.
A fast-food restaurant, also known as a quick-service restaurant (QSR) within the industry, is a specific type of restaurant that serves fast-food cuisine and has minimal table service. The food served in fast-food restaurants is typically part of a "meat-sweet diet", offered from a limited menu, cooked in bulk in advance and kept hot, finished and packaged to order, and usually available for take away, though seating may be provided. Fast-food restaurants are typically part of a restaurant chain or franchise operation that provides standardized ingredients and/or partially prepared foods and supplies to each restaurant through controlled supply channels. The term "fast food" was recognized in a dictionary by Merriam–Webster in 1951.
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