QIK (Qantas Intelligent Keypad) is an intelligent airline agent application first developed in the late 1980s as a front end to mainframe computer reservations systems.
QIK was designed & developed by a startup within Qantas Airways [1] called Qadrant, as a productivity tool for use in the airline's reservation call centres. The Q.I.K. acronym was derived from its use of a separate keypad attached to the keyboard. The keys on the keypad acted as function keys. In later versions the physical keyboard was disposed of and replaced with a logical keypad represented as a quadrant on the user's screen mapped to standard QWERTY keyboard (F1-F12) function keys.[ citation needed ]
Marketed under the brands QIK, [1] QIK-RES [2] & QIK-CHEK [2] these applications encapsulate airline business rules in a PC-based smart application and send the required transactions to the airline mainframe or host for processing. In doing the training time for an airline agent could be reduced from six weeks to two weeks. In addition the automation of host transactions eliminated format entry errors. This reduced the need to resend transactions and led to a reduction in mainframe usage costs for airlines.[ citation needed ]
In the early 1990s Qantas formed a joint venture operation with DMR Consulting to market QIK and other transportation IT solutions under the name of Qadrant International. In 1997 DMR Consulting purchased the remaining 49%[ citation needed ] stock of Qadrant from Qantas Airways to become the sole owner of the company. [3] Qadrant went on to develop later versions of QIK in conjunction with Sabre Decision Technologies (SDT), [4] at the time an AMR/American Airlines subsidiary. This joint development exercise expanded QIK from the DOS platform to the OS/2 & Windows platforms and was brought to market as QIK-II. This collaboration continued and QIK-II was migrated to the SITA's Common Use Airport platform CUTE/OS. Now the majority of QANTAS workstations use Novell's Application delivery system to deliver them an emulated version through infoconnect.[ citation needed ]
QIK-CHEK & QIK-RES are also sold as part of the TurboSabre suite by Sabre Systems. [5] QIK applications are used by more than 70 airlines [6] worldwide.
A mainframe computer, informally called a mainframe or big iron, is a computer used primarily by large organizations for critical applications like bulk data processing for tasks such as censuses, industry and consumer statistics, enterprise resource planning, and large-scale transaction processing. A mainframe computer is large but not as large as a supercomputer and has more processing power than some other classes of computers, such as minicomputers, servers, workstations, and personal computers. Most large-scale computer-system architectures were established in the 1960s, but they continue to evolve. Mainframe computers are often used as servers.
The Boeing 747-400 is a large, long-range wide-body airliner produced by Boeing Commercial Airplanes, an advanced variant of the initial Boeing 747. The "Advanced Series 300" was announced at the September 1984 Farnborough Airshow, targeting a 10% cost reduction with more efficient engines and 1,000 nautical miles [nmi] of additional range. Northwest Airlines became the first customer with an order for 10 aircraft on October 22, 1985. The first 747-400 was rolled out on January 26, 1988, and made its maiden flight on April 29, 1988. Type certification was received on January 9, 1989, and it entered service with Northwest on February 9, 1989.
Computer reservation systems, or central reservation systems (CRS), are computerized systems used to store and retrieve information and conduct transactions related to air travel, hotels, car rental, or other activities. Originally designed and operated by airlines, CRSs were later extended for use by travel agencies, and global distribution systems (GDSs) to book and sell tickets for multiple airlines. Most airlines have outsourced their CRSs to GDS companies, which also enable consumer access through Internet gateways.
Sabre Global Distribution System, owned by Sabre Corporation, is a travel reservation system used by travel agents and companies to search, price, book, and ticket travel services provided by airlines, hotels, car rental companies, rail providers and tour operators. Originally developed by American Airlines under CEO C.R. Smith with the assistance of IBM in 1960, the booking service became available for use by external travel agents in 1976 and became independent of the airline in March 2000.
Jetstar Asia Airways Pte Ltd is a Singaporean low-cost airline headquartered at Changi Airport. It operates services to regional destinations in Southeast Asia to countries such as Myanmar, Cambodia, Malaysia, Indonesia, Philippines, Thailand and Vietnam. It also flies to regional routes in East Asia such as Japan, Taiwan and Hong Kong.
USAS is software suite for mainframe computers, mainly intended for use in the airline, transportation, and hospitality industries. It is made up of a series of diverse and relatively complex applications written for the Unisys 1100-series, 2200-series, and Clearpath IX environments.
A boarding pass or boarding card is a document provided by an airline during airport check-in, giving a passenger permission to enter the restricted area of an airport and to board the airplane for a particular flight. At a minimum, it identifies the passenger, the flight number, the date, and scheduled time for departure. A boarding pass may also indicate details of the perks a passenger is entitled to and is thus presented at the entrance of such facilities to show eligibility.
ReserVec was a computerized reservation system developed by Ferranti Canada for Trans-Canada Air Lines in the late 1950s. It appears to be the first such system ever developed, predating the more famous SABRE system in the United States by about two years. Although Ferranti had high hopes that the system would be used by other airlines, no further sales were forthcoming and development of the system ended. Major portions of the transistor-based circuit design were put to good use in the Ferranti-Packard 6000 computer, which would later go on to see major sales in Europe as the ICT 1904.
Amadeus IT Group, S.A. is a major Spanish multinational technology company that provides software for the global travel and tourism industry. It is the world's leading provider of travel technology that focus on developing software for airlines, hotels, travel agencies, and other travel-related businesses.
Aeroxchange is a neutral purchasing portal for the aviation industry based in Irving, Texas. Founded in July 2000 and commenced operations a couple of months later on October 1, 2000. It is the only electronic business network that supports all MRO business processes within the aviation industry for buyer and sellers. Aeroxchange provides a complete lifecycle of electronic communication from order creation to final invoice. The Aeroxchange service accelerates repair, replenishment, sourcing, inventory pooling and other critical operations in the aviation supply chain. Aeroxchange automates the exchange of documents and information for commercial transactions. Its electronic platform dramatically reduces manual activity for transaction processed by fax, telephone and email, and increases the accuracy and timeliness of information and document exchange.
A global distribution system (GDS) is a computerised network system owned or operated by a company that enables transactions between travel industry service providers, mainly airlines, hotels, car rental companies, and travel agencies. The GDS mainly uses real-time inventory from the service providers. Travel agencies traditionally relied on GDS for services, products and rates in order to provide travel-related services to the end consumers. Thus, a GDS can link services, rates and bookings consolidating products and services across all three travel sectors: i.e., airline reservations, hotel reservations, car rentals.
Zonal Employee Discount (ZED) is a multilateral agreement for reduced rate personal travel by airline employees and other travelers. Airlines may bilaterally agree to apply one of three fare levels, space-available / subload and / or positive space / firm reservation status, as well as eligibility for travel in the economy and / or business class cabins.
Airline reservation systems (ARS) are systems that allow an airline to sell their inventory (seats). It contains information on schedules and fares and contains a database of reservations and of tickets issued. ARSs are part of passenger service systems (PSS), which are applications supporting the direct contact with the passenger.
Videcom International Limited is a United Kingdom travel technology company based in Henley-on-Thames. It designs, develops and provides modern computer reservations systems to airlines and the travel industry, specializing in the hosting and distribution of airline sales.
Alternate air ticket purchasing order systems allow for alternative ways of purchasing air tickets and GDS Connectivity not involving Internet or personal TA contact.
Travicom was the trading name of Travel Automation Services Ltd, a travel technology company based in the United Kingdom providing a global distribution system between airlines and travel agencies.
An inflight magazine is a free magazine distributed via the seats of an airplane, by an airline company, or in an airport lounge.
In tourism, reconfirmation is a contractual requirement that the traveller must explicitly re-notify to the seller that they still intend to use their reservation. If the traveller fails to reconfirm, their reservation might be cancelled. The term is mostly used in commercial aviation.
Italia Trasporto Aereo S.p.A., doing business as ITA Airways, is the flag carrier airline of Italy. It is owned by the government of Italy via the Ministry of Economy and Finance and was founded in 2020 as bankrupt Alitalia's successor. The airline flies to over 70 scheduled domestic, European, and intercontinental destinations. ITA is a member of the SkyTeam airline alliance. Its main hub is Rome Fiumicino Airport near Rome and focus city is Linate Airport near Milan. ITA Airways will leave SkyTeam and join Star Alliance as part of the process of its acquisition by Lufthansa Group.