The Comprehensive Perl Archive Network (CPAN) is a repository of over 250,000 software modules and accompanying documentation for 39,000 distributions, written in the Perl programming language by over 12,000 contributors. CPAN can denote either the archive network or the Perl program that acts as an interface to the network and as an automated software installer. Most software on CPAN is free and open source software.
WebGUI is an open-source content management system written in Perl and released under the GNU General Public License.
OTRS is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers. There are various ways in which this information, as well as customer and related data can be viewed. As the name implies, the admin dashboard allows system administrators to manage the system: Options are many, but include roles and groups, process automation, channel integration, and CMDB/database options. The third component, the customer portal, is much like a customizable webpage where information can be shared with customers and requests can be tracked on the customer side.
Information technology service management (ITSM) are the activities performed by an organization to design, build, deliver, operate and control information technology (IT) services offered to customers.
A web content management system is a software content management system (CMS) specifically for web content. It provides website authoring, collaboration, and administration tools that help users with little knowledge of web programming languages or markup languages create and manage website content. A WCMS provides the foundation for collaboration, providing users the ability to manage documents and output for multiple author editing and participation. Most systems use a content repository or a database to store page content, metadata, and other information assets the system needs.
An issue tracking system is a computer software package that manages and maintains lists of issues. Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed by individuals as part of a time management or personal productivity regimen. These systems often encompass resource allocation, time accounting, priority management, and oversight workflow in addition to implementing a centralized issue registry.
In a computer system or network, a runbook is a compilation of routine procedures and operations that the system administrator or operator carries out. System administrators in IT departments and NOCs use runbooks as a reference.
Notable issue tracking systems, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems, include the following. The comparison includes client-server application, distributed and hosted systems.
GNATS is the GNU project's issue-tracking software.
Roundup is an open-source issue or bug tracking system featuring a command-line, web and e-mail interface. It is written in Python and designed to be highly customizable.
Wrike, Inc. is an American project management application service provider based in San Jose, California. Wrike also has offices India, Dallas, Tallinn, Nicosia, Dublin, Tokyo, Melbourne, and Prague.
GLPI is an open source IT Asset Management, issue tracking system and service desk system. This software is written in PHP and distributed as open-source software under the GNU General Public License.
AbuseHelper is an open-source project initiated by the computer emergency response teams (CERTs) of Finland and Estonia with ClarifiedNetworks to automatically process incidents notifications.
The following outline is provided as an overview of and topical guide to the Perl programming language:
Unified communications (UC) management is essentially the management of unified communications; it refers to the systems used by enterprise organizations to automate their enterprise communications services and the voice network infrastructure that those services run over.
Freedcamp is a web, mobile and desktop project management and collaboration system for teams. The company was launched in 2010 in Santa Barbara, California by founder Angel Grablev.
Pyrus is a cloud-based workflow automation and document management system developed by Simply Good Software, Inc. Pyrus comes as SaaS and offers a web-based interface to launch workflows, assign tasks, and manage documents. It is a unified corporate communication environment, accessible from any device. Mobile versions are available for all platforms, including iOS, Android, and Android Wear. Users are able to set up and route workflows without coding and IT assistance.
Networked Help Desk is an open standard initiative to provide a common API for sharing customer support tickets between separate instances of issue tracking, bug tracking, customer relationship management (CRM) and project management systems to improve customer service and reduce vendor lock-in. The initiative was created by Zendesk in June 2011 in collaboration with eight other founding member organizations including Atlassian, New Relic, OTRS, Pivotal Tracker, ServiceNow and SugarCRM. The first integration, between Zendesk and Atlassian's issue tracking product, Jira, was announced at the 2011 Atlassian Summit. By August 2011, 34 member companies had joined the initiative. A year after launching, over 50 organizations had joined. Within Zendesk instances this feature is branded as ticket sharing.
Tables is a collaborative database program developed out of Google's Area 120 incubator. Tables is available as a web application. The app allows users to collaborate in real-time to track work more efficiently using automation.
