Comparison of help desk issue tracking software

Last updated

This article is a comparison of notable issue tracking systems used primarily for help desks and service desks rather than for bug tracking or project management.

SystemCreator License Implementation language(s) Back end Launch Date
Faveo Helpdesk Ladybird Web SolutionProprietary PHP MySQL 2015
GLPI INDEPNET GPL PHP MySQL 2003
HEAT FrontRange SolutionsProprietary.NET Microsoft SQL Server, Oracle 1990
Jira Service Management Atlassian Proprietary, Free for non-commercial use; hosted & on-premises Java MySQL, PostgreSQL, Oracle, Microsoft SQL Server 2003
OTRS OTRS Proprietary Perl MySQL, PostgreSQL, Oracle, Microsoft SQL Server 2001
Znuny Znuny GmbH GPL-3.0 Perl MySQL, PostgreSQL, Oracle, Microsoft SQL Server 2021
Request Tracker Best Practical Solutions, LLC GPL Perl MySQL, PostgreSQL, Oracle 1999-10-13
Roundup Roundup-Team MIT, Zope Python MySQL, PostgreSQL, SQLite, Berkeley DB 2001-08-18
Spiceworks Spiceworks IT SoftwareProprietary; free for use Ruby sqlite 2006
Supportworks Hornbill SystemsProprietary Visual C++ and PHP Microsoft SQL Server, MySQL, Oracle, Sybase 1994
SysAid SysAid TechnologiesProprietary Java, C# MySQL, Derby, Oracle, Microsoft SQL Server 2002
Tracker Automation CentreProprietary Groupware, requires Lotus Notes IBM Lotus Domino 2001
TrackerSuite.Net Automation CentreProprietary C# Microsoft SQL Server 2006
Trac Edgewall Software BSD-3-Clause Python MySQL, PostgreSQL 2004
Zammad Zammad GmbH AGPL v3 Ruby MySQL, PostgreSQL 2016

See also