![]() | This article contains content that is written like an advertisement .(December 2010) |
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Company type | Private |
---|---|
Industry | ITSM |
Founded | 2002 |
Headquarters | Tel Aviv, Israel |
Key people | Founder: Israel Lifshitz, CEO Sarah Lahav |
Products | SysAid, an all-in-one IT Help Desk software |
Website | www |
SysAid Technologies (formerly Ilient) is an international company founded in 2002 [1] that develops and provides IT Service Management software. SysAid Technologies is a privately owned company, founded by Israel Lifshitz (also founder of NUBO Software).
The corporate headquarters is located in Airport City, Israel, near Tel Aviv. In June 2010, the company opened an additional office in Sydney, Australia. [2] In May 2012, it opened another office in Brazil, South America. [3] SysAid products are now used in more than 100,000 organizations [4] [5] worldwide in numerous industries, including: healthcare, [6] retail, education, financial services, [7] manufacturing, aviation, [8] and food/beverages.
A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. In the mid-1990s, research by Iain Middleton of Robert Gordon University studied the value of an organization's help desks. It found that value was derived not only from a reactive response to user issues, but also from the help desk's unique position of communicating daily with numerous customers or employees. Information gained in areas such as technical problems, user preferences, and satisfaction can be valuable for the planning and development work of other information technology units.
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