TOA Technologies

Last updated
TOA Technologies
Company type Private
Industry Enterprise software, Field service management
Founded2003
FounderYuval Brisker and Irad Carmi
Headquarters
Beachwood, Ohio
,
United States
Area served
Worldwide
Key people
Yuval Brisker (Chairman of the Board, President & CEO), Irad Carmi (President & CTO), Brian Cook (CFO), Bruce Grainger (Senior Vice President Global Sales)
ProductsETAdirect Enterprise, ETAdirect Professional, ETAworkforce
Services Field service management
RevenueIncrease2.svg US$41.0 million (FY 2012) [1]
Number of employees
550+
Parent Oracle Corporation
Website www.toatech.com

TOA Technologies is an American software as a service company that develops, markets, and sells ETAdirect, a web-based applications solution for companies with small, medium, and large mobile workforces across the world.

Contents

Headquartered in Beachwood, Ohio, its products include advanced tools for automating and optimizing planning, scheduling, appointment booking, and routing, as well as job allocation and real-time field service event management.

Mobile workers have access to HTML5-based mobility apps which provide location-based information, forecasting, capacity management, routing, real-time field management, dispatch, and customer communications through ETAdirect. TOA Technologies was acquired by Oracle in 2014. [2]

ETAdirect

ETAdirect is a software as a service model employing a patented algorithm which operates using pattern recognition in order to accurately gauge the arrival time of a mobile employee at a customer's location. Additionally, ETAdirect's algorithm provides data which enables the estimation of job length. This results in improved scheduling and customer experience management. ETAdirect's prediction window is typically less than 60 minutes, allowing for precise notices to consumers over a variety of channels including, but not limited to: voice, email, text, X, and other communications channels. This technology aims at reducing customer queries to service provider call centers.

ETAdirect is currently used by several cable television companies in North America, including Cox Communications, [3] broadband operators in Europe, such as Virgin Media, [4] and ONO (Spain). [5] They also provide their service to global communications companies such as Telefonica [6] and global utility companies like E.ON. [7]

Company information

TOA Technologies was founded by Yuval Brisker and Irad Carmi in 2003. The company is privately held and employs more than 550 employees worldwide and is headquartered in Beachwood, Ohio, with additional offices in London, United Kingdom, and Sao Paulo, Brazil.

Principal venture shareholders are Technology Crossover Ventures, Draper Triangle Ventures (a DFJ network affiliate), Intel Capital, and Sutter Hill Ventures.

TOA stands for "Time of Arrival." The concept of time is central to the ETAdirect software solution set, as its central algorithm measures time and predicts performance based on resource specific pattern recognition and predictive analytics. This yields more accurate time of arrival estimates than the alternative of managing service appointments according to averages of human resource capabilities and availability.

As of December 2013, TOA Technologies had over 85,000 users. [8]

Oracle Corporation announced that it was acquiring TOA Technologies on July 31, 2014. [9]

Patents

On April 6, 2010, TOA Technologies was issued U.S. Patent No. 7,693,735 entitled "Dynamic Schedule Mediation" [10] for its predictive, performance-pattern based mobile workforce management system and proactive customer communications methodology. [11]

Milestones

In October 2012, Gartner recognized TOA Technologies as a Leader in the Magic Quadrant for Field Service Management for the first time.

TOA Technologies was again named a Leader in the Gartner Magic Quadrant for Field Service Management in 2013. [12] In the report Gartner stated that "TOA is a best-of-breed field service optimization vendor based solely in the cloud."

TOA Technologies was named one of America's Most Promising Companies in 2013 by Forbes magazine. [13]

In July 2013, TOA Technologies closed a major round of funding with Technology Crossover Ventures, [14] raising $66 million to transform global field service management. [15]

On July 31, 2014, Oracle Corporation announced that it was buying TOA Technologies. [16] The transaction closed in mid-September, 2014.

See also

Related Research Articles

Oracle Database is a proprietary multi-model database management system produced and marketed by Oracle Corporation.

<span class="mw-page-title-main">Hyperion Solutions</span> American software company

Hyperion Solutions Corporation was a software company located in Santa Clara, California, which was acquired by Oracle Corporation in 2007. Many of its products were targeted at the business intelligence (BI) and business performance management markets, and as of 2013 were developed and sold as Oracle Hyperion products. Hyperion Solutions was formed from the merger of Hyperion Software and Arbor Software in 1998.

Field service management (FSM) refers to the management of a company's resources employed at or en route to the property of clients, rather than on company property. Examples include locating vehicles, managing worker activity, scheduling and dispatching work, ensuring driver safety, and integrating the management of such activities with inventory, billing, accounting and other back-office systems. FSM most commonly refers to companies who need to manage installation, service, or repairs of systems or equipment. It can also refer to software and cloud-based platforms that aid in field service management.

Workforce management (WFM) is an institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics.

DELMIA, a brand within Dassault Systèmes, is a software platform designed for use in manufacturing and supply chain professionals. It offers various tools encompassing digital manufacturing, operations, and supply chain management, including simulation, planning, scheduling, modeling, execution, and real-time operations management.

Enterprise feedback management (EFM) is a system of processes and software that enables organizations to centrally manage deployment of surveys while dispersing authoring and analysis throughout an organization. EFM systems typically provide different roles and permission levels for different types of users, such as novice survey authors, professional survey authors, survey reporters and translators. EFM can help an organization establish a dialogue with employees, partners, and customers regarding key issues and concerns and potentially make customer-specific real time interventions. EFM consists of data collection, analysis and reporting.

<span class="mw-page-title-main">NetSuite</span> Technology company

NetSuite Inc. is an American cloud-based enterprise software company that provides products and services tailored for small and medium-sized businesses (SMBs) including accounting and financial management, customer relationship management, inventory management, human capital management, payroll, procurement, project management and e-commerce software. NetSuite was founded in 1998 with headquarters in Austin, Texas. The company is widely seen as the first cloud computing software company, with its founding pre-dating that of Salesforce by about a month. Oracle Corporation acquired NetSuite for approximately US$9.3 billion in November 2016. The Oracle NetSuite Global Business Unit is managed by Executive Vice President Evan Goldberg as "Oracle’s Cloud ERP for Small and Mid-sized Enterprises with the ability to scale to Fortune 500 firms."

Oracle CRM is a customer relationship management system created by Oracle Corporation. It includes a number of different cloud applications that can be deployed together or used individually to analyze customer data and help companies connect and manage sales, marketing, and customer support.

<span class="mw-page-title-main">Genesys (company)</span> American technology company

Genesys Cloud Services, Inc. (Genesys), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. It sells both cloud-based and hybrid cloud software. The company was founded in 1990 and was acquired by investment firms Permira Funds and Technology Crossover Ventures (TCV) in February 2012.

Zenprise provided Mobile Device Management (MDM) solutions to enterprises. The company's solutions were available in both on-premise and cloud-based (SaaS) versions. Zenprise MobileManager and Zencloud allowed companies and government agencies to manage and secure mobile devices, including iOS, Android, BlackBerry, Windows Mobile, and Symbian.

Coupa Software is an American technology platform for Business Spend Management (BSM). The company is headquartered in San Mateo, California with offices throughout Europe, Latin America, and Asia Pacific. Coupa helps companies gain visibility into and control over how they spend money, optimize supply chains, and manage liquidity.

Optimove is a privately held company that develops and markets a Relationship Marketing software as a service (SaaS). Optimove's product has a Customer Data Platform at its core and applies algorithmic optimization to autonomously improve multichannel campaigns. The company serves various industries, including retail, eCommerce, travel and hospitality, gaming, and financial services.

A mobile workspace is a user's portable working environment that gives them access to the applications, files and services they need to do their job no matter where they are.

<span class="mw-page-title-main">Fuze (company)</span> American communications and software company

Fuze is a cloud communications and collaboration software platform designed for the enterprise. Fuze was acquired by 8x8. The company is headquartered in Boston, Massachusetts.

Instart was an American multinational computer technology corporation, headquartered in Palo Alto, California. The company specialized primarily in improving online content delivery speeds. The company also offered software designed to increase online advertising by accelerating the rate at which ads loaded and preventing blockers or filters from blocking ads.

Array Networks is an American networking hardware company. It sells network traffic encryption tools.

Absolute Software Corporation is an American-Canadian company that provides products and services in the fields of endpoint security and zero trust security. It was publicly traded company on the Toronto Stock Exchange (TSX) and Nasdaq until it was acquired by Crosspoint Capital Partners in July 2023.

Alvaria, Inc., formerly Aspect Software, Inc., is an American multinational software company that sells call center and customer experience (CX) software technology to large enterprises. The company is headquartered in Westford, Massachusetts. In 2021, Aspect purchased Noble Systems Corporation; the resultant organization was officially announced in September 2021 as Alvaria, Inc.

<span class="mw-page-title-main">CloudBolt</span> American software developer of cloud management platform

CloudBolt is a hybrid cloud management platform developed by CloudBolt Software for deploying and managing virtual machines (VMs), applications, and other IT resources, both in public clouds and in private data centers.

<span class="mw-page-title-main">Oracle Advertising and Customer Experience (CX)</span> Cloud-based marketing service

Oracle Advertising and Customer Experience (CX) is a suite of cloud-based applications offered by Oracle Corporation that includes tools for advertising, marketing, sales, e-commerce, customer service.

References

  1. ↑ "Toa Technologies". Forbes. Archived from the original on 2017-02-02. Retrieved 2017-09-15.
  2. ↑ Redwood Shores (31 July 2014). "Oracle Buys TOA Technologies". Oracle.com. Archived from the original on 16 July 2023. Retrieved 16 July 2023.
  3. ↑ "Cox Tracks Field Techs With TOA's Software - 2008-06-24 22:01:00 | Multichannel News". www.multichannel.com. Archived from the original on 2011-06-16.
  4. ↑ "Virgin Media expects big savings from workforce management system". 22 April 2010. Archived from the original on 19 July 2010. Retrieved 3 October 2010.
  5. ↑ "TOA Technologies". Archived from the original on 2009-03-13. Retrieved 2009-02-13.
  6. ↑ "Telefónica, TOA Technologies Team on Field Service Management". Archived from the original on 2013-08-07. Retrieved 2014-08-11.
  7. ↑ "E.ON Selects TOA Technologies Solution for Smart Meter Deployment -". www.smartmeters.com. Archived from the original on 2016-03-03.
  8. ↑ "Best Field Service Management Software 2021 | Reviews of the Most Popular Tools & Systems". Archived from the original on 2013-12-11. Retrieved 2013-12-05.
  9. ↑ "Oracle and TOA Technologies". www.oracle.com. Archived from the original on 2014-08-04.
  10. ↑ "United States Patent: 11030542 - Contextually-aware selection of event forums".[ permanent dead link ]
  11. ↑ "PR-USA.net". Archived from the original on 2011-07-17. Retrieved 2010-05-22.
  12. ↑ "Gartner Magic Quadrant for Field Service Management". Archived from the original on 2012-10-23. Retrieved 2012-10-19.
  13. ↑ "TOA Technologies on Forbes Lists". Forbes. Archived from the original on February 2, 2017. Retrieved April 28, 2017.
  14. ↑ "Home". tcv.com. Archived from the original on 2013-07-14. Retrieved 2013-07-16.
  15. ↑ Scheer, Steven (July 16, 2013). "TOA Technologies gets $66 mln investment from TCV". Reuters. Archived from the original on August 13, 2023. Retrieved July 5, 2021.
  16. ↑ List of acquisitions by Oracle
This page is based on this Wikipedia article
Text is available under the CC BY-SA 4.0 license; additional terms may apply.
Images, videos and audio are available under their respective licenses.