Customer relationship management (CRM) is the process of managing interactions with existing as well as past and potential customers. It is one of many different approaches that allow a company to manage and analyse its own interactions with its past, current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
The economy of Saudi Arabia is one of the top twenty economies in the world, and the largest economy in the Arab world and the Middle East. Saudi Arabia is part of the G20 group of countries.
In economics, a luxury good is a good for which demand increases more than proportionally as income rises, so that expenditures on the good become a greater proportion of overall spending.
Nielsen Holdings PLC is an American information, data and market measurement firm. Nielsen operates in over 100 countries and employs approximately 44,000 people worldwide.
The economy of India is characterised as a middle income developing market economy. It is the world's fifth-largest economy by nominal GDP and the third-largest by purchasing power parity (PPP). According to the International Monetary Fund (IMF), on a per capita income basis, India ranked 142nd by GDP (nominal) and 124th by GDP (PPP) in 2020. From independence in 1947 until 1991, successive governments promoted protectionist economic policies with extensive state intervention and economic regulation, which is characterised as dirigism, in the form of the License Raj. The end of the Cold War and an acute balance of payments crisis in 1991 led to the adoption of a broad economic liberalisation in India. Since the start of the 21st century, annual average GDP growth has been 6% to 7%, and from 2014 to 2018, India was the world's fastest growing major economy, surpassing China. Historically, India was the largest economy in the world for most of the two millennia from the 1st until 19th century.
FGB was the third largest bank by assets in the United Arab Emirates (UAE), until it merged with the National Bank of Abu Dhabi in December 2016 to form to form First Abu Dhabi Bank, creating the largest bank by assets in the UAE. Established in 1979, FGB is headquartered in the emirate of Abu Dhabi. FGB offers a wide range of financial services in the wholesale, consumer and treasury banking sectors, including Islamic banking and bancassurance solutions for businesses and consumers via a network of branches across the UAE. Internationally, FGB has a branch in Singapore - that includes global wealth management services and a branch in Qatar, representative offices in London, India, Hong Kong and Seoul, South Korea, and a subsidiary in Libya.
Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer relationship management (CRM) service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.
Alibaba Group Holding Limited, also known as Alibaba Group and as Alibaba.com, is a Chinese multinational technology company specializing in e-commerce, retail, Internet, and technology. Founded on 28 June 1999, in Hangzhou, Zhejiang, the company provides consumer-to-consumer (C2C), business-to-consumer (B2C), and business-to-business (B2B) sales services via web portals, as well as electronic payment services, shopping search engines and cloud computing services. It owns and operates a diverse portfolio of companies around the world in numerous business sectors.
The economy of the People's Republic of China is a mixed socialist market economy which is composed of state-owned enterprises (SOEs) and domestic and foreign private businesses and uses economic planning. Since the 12th National Congress of the Communist Party of China in 1982, the economy has been described as socialism with Chinese characteristics.
Real estate in China is developed and managed by public, private, and state-owned red chip enterprises. In the years leading up to the 2008 financial crisis, the real estate sector in China was growing so rapidly that the government implemented a series of policies - including raising the required downpayment for some property purchases, and five 2007 interest rate increases - due to concerns of overheating. But after the crisis hit, these policies were quickly eliminated, and in some cases tightened. Beijing also launched a massive stimulus package to boost growth, and much of the stimulus wound up flowing into the property market and driving prices upward, resulting in investors increasingly looking abroad. By late 2014, the IMF warned that a real estate oversupply problem had arisen that threatened to cause detrimental effects to the Chinese economy, particularly in 2nd and 3rd tier cities. As of 2015, the market was experiencing low growth and the central government had eased prior measures to tighten interest rates, increase deposits and impose restrictions. By early 2016, the Chinese government introduced a series of measures to increase property purchases, including lower taxes on home sales, limiting land sales for new development projects, and the third in a series of mortgage down payment reductions.
The financial crisis of 2007–2008, also known as the global financial crisis (GFC), was a severe worldwide financial crisis. Excessive risk-taking by banks combined with the bursting of the United States housing bubble caused the values of securities tied to U.S. real estate to plummet, damaging financial institutions globally, culminating with the bankruptcy of Lehman Brothers on September 15, 2008, and an international banking crisis. The crisis sparked the Great Recession, which, at the time, was the most severe global recession since the Great Depression. It was also followed by the European debt crisis, which began with a deficit in Greece in late 2009, and the 2008–2011 Icelandic financial crisis, which involved the bank failure of all three of the major banks in Iceland and, relative to the size of its economy, was the largest economic collapse suffered by any country in economic history. It was among the five worst financial crises the world had experienced and led to a loss of more than $2 trillion from the global economy. U.S. home mortgage debt relative to GDP increased from an average of 46% during the 1990s to 73% during 2008, reaching $10.5 trillion. The increase in cash out refinancings, as home values rose, fueled an increase in consumption that could no longer be sustained when home prices declined. Many financial institutions owned investments whose value was based on home mortgages such as mortgage-backed securities, or credit derivatives used to insure them against failure, which declined in value significantly. The International Monetary Fund estimated that large U.S. and European banks lost more than $1 trillion on toxic assets and from bad loans from January 2007 to September 2009.
Mark Leiter is Chairman of Leiter & Company. He was previously Chief Strategy Officer at Nielsen. Prior to serving as Chief Strategy Officer, he served as Nielsen's Global President of Practices and Consulting Services. Earlier in his career, he was with McKinsey & Company where he was a founder of McKinsey's Business-to-Business marketing and Branding practices, and author of several McKinsey Quarterly articles.
Addepar, Inc. is an American wealth management platform for registered investment advisors specializing in data aggregation, analytics, and portfolio reporting.
HGGC is an American middle-market private equity firm based in Palo Alto, California, with over $4.25 billion of cumulative capital commitments. Since inception in 2007, HGGC has completed platform investments, add-on acquisitions, recapitalizations and liquidity events with aggregate transaction value of over $12 billion, representing more than 60 individual investments with more than 46,000 portfolio company employees. The firm was named 2014 M&A Mid-Market Private Equity Firm of the Year by Mergers & Acquisitions magazine.
Lava International, is an Indian multinational electronics company that specializes in smartphones, laptops, consumer electronics. It was founded in 2009 as an offshoot of a telecommunication venture. It is headquartered in Noida, Uttar Pradesh, India and has overseas operations in Thailand, Nepal, Bangladesh, Sri Lanka, Indonesia, Mexico, the Middle East, Pakistan and Russia. The company started its Africa operations by launching its product in Egypt in 2016.
Cisco Jasper is an American corporation with headquarters in Santa Clara, California, that provides a cloud-based software platform for the Internet of Things (IoT). The platform is designed to help organizations launch, manage, and monetize the deployment of the Internet of Things worldwide. Founded in 2004, Jasper partners with over 120 mobile operator networks to serve IoT and machine-to-machine (M2M) companies different industries including: automotive, home security and automation, agriculture, food/beverage, wearable technology, healthcare, advertising and industrial equipment.
Hillhouse Capital Group (高瓴资本) is a Chinese private equity firm with investment focus on Asia, especially East Asia and Southeast Asia. It was founded by Lei Zhang in Beijing in 2005 with US$20 million in seed capital from the Yale Endowment. Hillhouse has offices in Beijing, Hong Kong and Singapore.
Meituan, formerly Meituan-Dianping, is a Chinese shopping platform for locally found consumer products and retail services including entertainment, dining, delivery, travel and other services. The company is headquartered in Beijing and was founded in 2010 by Wang Xing. The company operates different apps and websites for different services. The Meituan site offers deals of the day by selling vouchers on local services and entertainment. By May 2014, the company had 5,000 employees. In 2015, Meituan merged with Dazhong Dianping and changed its name to "Meituan-Dianping". dianping.com (大众点评网) hosts consumer reviews of restaurants, similar to Yelp and TripAdvisor, and also offers group buying similar to Groupon. Meituan-Dianping is one of the world's largest online and on-demand delivery platforms. It has over 290 million monthly active users and 600 million registered users as of April 2018.
Ant Group, formerly known as Ant Financial and Alipay, is an affiliate company of the Chinese Alibaba Group. The group owns China's largest digital payment platform Alipay, which serves over one billion users and 80 million merchants, with total payment volume (TPV) reaching CN¥118 trillion in June 2020. In March 2019, The Wall Street Journal reported that Ant's flagship Tianhong Yu'e Bao money-market fund was the largest in the world, with over 588 million users, or more than a third of China's population, contributing cash to it.
Lianjia, formerly called Homelink, is a Chinese real-estate brokerage company founded in 2001. As of 2019, it had approximately 6,000 brokerage offices and more than 120,000 brokers.
