Last updated
Industry Live Entertainment
Key people
Don Vaccaro (CEO)
ProductsTicket technology, ticket exchange
Website www.ticketnetwork.com

TicketNetwork is an online marketplace that provides an outlet for buyers and sellers of tickets to live entertainment events. The company was founded in 2002 by ticket broker Don Vaccaro and software developer Doug Kruse. [1] It operates several retail sites and partners with large name brand travel and media companies.


In 2015, TicketNetwork signed an exclusive agreement with ATBS to provide Private Label Websites to their Private Label Affiliates. [2]


TicketNetwork operates under a model similar to eBay, where tickets are listed on the company's marketplace, but transactions are handled by the individual seller. Buyers are charged a service fee for tickets purchased, plus a delivery fee, depending on the method of delivery, location, and time until the event. [3] Once the tickets are available, the seller ships them directly to the buyer. Sellers are able to list and manage tickets on the marketplace via the TicketNetwork Point of Sale software.


TicketNetwork operates several retail websites such as TicketNetwork.com and TicketLiquidator.com. It also sponsors an annual trade show called Ticket Summit, which attracts resellers and other ticket industry figures. [4] Additionally, the company operates the Better Ticketing Association, a website containing information and resources for the ticket resale industry. TicketNetwork also sells the tickets uploaded to their marketplace with their Private Label Program which has created controversy. [5]

Green Initiative

TicketNetwork's campus features several amenities tied to the company's "Green Initiative." A community garden covers substantial acreage of the company headquarters campus in Connecticut. It produces fruit, vegetables, and herbs that are regularly made available for staff to take home, as well as being used in the company cafeteria. There is also an animal sanctuary on the campus, which is home to several llamas, goats, gees, chickens, and pigs as of spring 2020. [6]

In the spring of 2019, construction was completed on a 1.4MW solar system on the roof of the headquarters building. [7] The array, which features 4,365 solar panels, is one of the largest of its kind in Connecticut and produces energy offsetting an estimated 68% of the building's electrical use.

Covid-19 Pandemic Response

In the wake of the sudden shutdown of live events during the COVID-19 pandemic, TicketNetwork rapidly enacted cost-cutting measures in order to ensure the company's continued operation through the crisis. Customers holding tickets to cancelled events were given the option of vouchers good towards future event purchases, and senior staff members unanimously agreed to a pay cut, allowing the business to avoid large layoffs despite the precipitous drop-off in sales revenue. [8]


The ability for any seller to list tickets at any time has resulted in litigation. In 2009 New Jersey's then-Attorney General Anne Milgram filed a lawsuit against several parties, including TicketNetwork, for allegedly selling and advertising tickets before they were available from the venue. [9] The suit was filed by Milgram following reports that primary seller Ticketmaster redirected customers to its TicketsNow website after Bruce Springsteen tickets sold out on Ticketmaster's main website. The case was dismissed in August 2010 after Judge Patricia K. Costello ruled that under federal law TicketNetwork was not liable for incorrect information about the availability of tickets because it was not the seller. [10]

In July 2011 TicketNetwork received a $4.5 million and $1.8 million loan as part of the State of Connecticut's First Five Program, in exchange for hiring at least 200 people over two years time. TicketNetwork also received a $250,000 grant for the training of engineers. [11] TicketNetwork was removed from this program after its then CEO, Don Vaccaro, was arrested in February 2012 following an incident at a local Academy Awards party in Hartford, Connecticut. According to a police report, he had become intoxicated and groped a woman, then when asked to leave by security for the event, made threats to and shouted racial slurs at the bouncer. [12] Shortly after the incident, Vaccaro announced he would be taking an indefinite leave from the company to seek treatment for alcohol abuse. [13] On May 29, 2012, Hartford Superior Court Judge, Jane Alexander, agreed that the charges could be dismissed if Vaccaro completed a two-year accelerated rehabilitation program, a form of probation, imposing conditions such as treatment for substance abuse and abstention from alcohol. [14]

In July 2019, TicketNetwork (along with Ticket Galaxy) reached a $1.55M settlement to resolve a lawsuit with the Attorney General of New York for "misleading tens of thousands of customers into purchasing speculative tickets for concerts and other live events". [15] The lawsuit was prompted by a WNBC investigation in October 2018 into issues with sales of Broadway tickets. [16]

See also

Related Research Articles

Ticketmaster Entertainment, LLC is an American ticket sales and distribution company based in Beverly Hills, California with operations in many countries around the world. In 2010, it merged with Live Nation under the name Live Nation Entertainment.

A reseller is a company or individual (merchant) that purchases goods or services with the intention of selling them rather than consuming or using them. This is usually done for profit. One example can be found in the industry of telecommunications, where companies buy excess amounts of transmission capacity or call time from other carriers and resell it to smaller carriers.

<span class="mw-page-title-main">Ticket resale</span> Act of reselling tickets for admission to events

Ticket resale is the act of reselling tickets for admission to events. Tickets are bought from licensed sellers and then sold for a price determined by the individual or company in possession of the tickets. Tickets sold through secondary sources may be sold for less or more than their face value depending on demand, which tends to vary as the event date approaches. When the supply of tickets for a given event available through authorized ticket sellers is depleted, the event is considered "sold out", generally increasing the market value for any tickets on offer through secondary sellers. Ticket resale is common in both sporting and musical events.

Tour promoters are the individuals or companies responsible for organizing a live concert tour or special event performance. The tour promoter makes an offer of engagement to a particular artist, usually through the artist’s agent or music manager. The promoter and agent then negotiate the live performance contract. The majority of live performance contracts are drawn up using the American Federation of Musicians (AFM) standard contract format known as the AFM Performance Agreement.

<span class="mw-page-title-main">StubHub</span> American ticket brokering company

StubHub is an American ticket exchange and resale company. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. By 2015, it was the world's largest ticket marketplace. While the company does not currently disclose its financials, in 2015 it had over 16 million unique visitors and nearly 10 million live events per month.

Viagogo, stylized by the company as viagogo, is a multinational ticket exchange and ticket resale brand. It is headquartered in the United States and has been owned by StubHub since 2021. It was founded in London in 2006 by Eric Baker as an online marketplace for consumers to buy and sell tickets to sports, music, theatre and comedy events.

Online ticket brokering is the resale of tickets through a web-based ticket brokering service. Prices on ticket brokering websites are determined by demand, availability, and the ticket reseller. Tickets sold through an online ticket brokering service may or may not be authorized by the official seller. Generally, the majority of trading on ticket brokering websites concerns itself with tickets to live entertainment events whereby the primary officially licensed seller's supply has been exhausted and the event has been declared "sold-out". This "sold-out" status increases the ticket's potential market value. Critics of the industry compare the resale of tickets online to ‘ticket touting’, ‘scalping’ or a variety of other terms for the unofficial sale of tickets directly outside the venue of an event.

Until 27 November 2018 Seatwave was an online ticket marketplace for buying and selling tickets to music, sporting and cultural events. Seatwave was founded in May 2006. Ticket sellers used to be able to list their tickets on Seatwave and specify what price they would be willing to sell them for. Buyers could browse the site, compare ticket prices and could then purchase the ticket they feel was the best deal.

<span class="mw-page-title-main">Working on a Dream Tour</span> 2009 concert tour by Bruce Springsteen and the E Street Band

The Working on a Dream Tour was a concert tour by Bruce Springsteen and the E Street Band, which began in April 2009 and ended in November 2009. It followed the late January 2009 release of the album Working on a Dream. This was the first full E Street Band tour without founding member Danny Federici, who died during the previous tour in 2008, and the final tour for founding member Clarence Clemons, who died in 2011.

Live Nation Entertainment is an American multinational entertainment company that was founded in 2010 following the merger of Live Nation and Ticketmaster. The company promotes, operates, and manages ticket sales for live entertainment in the United States and internationally. It also owns and operates entertainment venues, and manages the careers of music artists.

TicketsNow was an online ticket retailer. It was founded in 1992 by Mike Domek and headquartered in Woodstock, Illinois.

<span class="mw-page-title-main">SeatGeek</span> Ticket platform

SeatGeek is a mobile-focused ticket platform that enables users to buy and sell tickets for live sports, concerts, and theater events. SeatGeek allows both mobile app and desktop users to browse events, view interactive color-coded seatmaps, complete purchases, and receive electronic or print tickets. Originally launched as an aggregator of listings on the secondary ticketing market, the company now operates as both a secondary marketplace and primary ticket outlet for sports teams and live event venues.

In Milgram v. Orbitz Worldwide, LLC, the New Jersey Superior Court held that online ticket resellers qualified for immunity under Section 230 of the Communications Decency Act (CDA), and that such immunity preempted a state law consumer fraud statute. The opinion clarified the court's test for determining whether a defendant is acting as a publisher, the applicability of the CDA to e-commerce sites, and the extent of control that an online intermediary may exercise over user content without becoming an "information content provider" under the CDA. The opinion was hailed by one observer as a "rare defeat for a consumer protection agency" and the "biggest defense win of the year" in CDA § 230 litigation.

Songkick is a concert discovery service owned by Warner Music Group. The service allows users to search for upcoming concert events in their area, and also track individual artists to receive notifications of upcoming shows in their area. It also provides services for artist teams to manage and promote tour dates globally.

<span class="mw-page-title-main">12-12-12: The Concert for Sandy Relief</span> Benefit concerts held in 2012

12-12-12: The Concert for Sandy Relief was a benefit concert that took place at Madison Square Garden in New York City on December 12, 2012.

Ticket Liquidator is an online marketplace for live entertainment tickets. It is a division of Ticket Software LLC, a technology company based in South Windsor, Connecticut.

<i>Springsteen on Broadway</i> Concert residency by Bruce Springsteen in New York City

Springsteen on Broadway is a concert residency by Bruce Springsteen held at the Walter Kerr Theatre and St. James Theatre in New York City. The original residency at the Walter Kerr Theatre consisted of Springsteen performing five shows a week, Tuesday through Saturday. Preview performances began on October 3, 2017, followed by the official opening on October 12, 2017. The run was originally expected to conclude on November 26, 2017; however, due to high demand for tickets and issues with scalpers, additional dates were added through June 30, 2018. The show was extended a second time on March 20, 2018, extending the run through December 15, 2018. On June 7, 2021, Springsteen announced a limited 31-show run of Springsteen on Broadway at the St. James Theatre beginning on June 26, 2021, with additional performances through September 4, 2021.

The Better Online Ticket Sales Act of 2016 was signed into federal law by President Barack Obama on December 14, 2016. This act was created to thwart attempts by individuals and organization to automate the process of purchasing tickets en masse using ticket bots. Later, these tickets are often resold on third-party sites for profit at a markup over face value, or at a loss. This activity is also referred to as ticket scalping. The BOTS Act outlawed the resale of tickets purchased using bot technology and set a fine of $16,000 for violations of the act, which is enforced by the U.S. Federal Trade Commission.

<span class="mw-page-title-main">2022 Ticketmaster controversy</span> Taylor Swift concert tickets sales issues

American ticket sales platform Ticketmaster and parent company Live Nation Entertainment received widespread public criticism and political scrutiny over blunders in selling tickets to the United States leg of the Eras Tour (2023), the sixth concert tour by American singer-songwriter Taylor Swift, in November 2022. It has been referred to as the Taylor Swift–Ticketmaster fiasco in the mainstream media.

<span class="mw-page-title-main">PropSwap</span>

PropSwap is an online marketplace that allows users to buy and sell sports betting tickets.



  1. Bergman, Becky (March 28, 2011). "At TicketNetwork, the value is in the connection". Hartford Business Journal Online. Retrieved 2011-04-14.
  2. "TicketNetwork Private Label Announces Exclusive Agreement With ATBS". Yahoo Finance. Retrieved 2015-06-17.
  3. Moroz, Yelena. "How to Find Sold-Out Tickets Online". RealSimple Magazine online. Retrieved 2011-04-14.
  4. Sisario, Ben (28 August 2009). "Ticket Resellers Step Out of the Shadows". New York Times. Retrieved 2011-10-24.
  5. Sisario, Ben (24 July 2014). "TicketNetwork Settles Deceptive Marketing Complaint". New York Times. Retrieved 2014-07-24.
  6. "TicketNetwork Sanctuary Gives Animals Free Passes On New Lives". South Windsor, CT Patch. 2019-10-10. Retrieved 2020-04-11.
  7. "TicketNetwork® Rooftop Solar System, Learn more about TicketNetwork®". corporate.ticketnetwork.com. Retrieved 2020-04-11.
  8. "TicketNetwork Trying To Keep Staffers Despite Plummeting Market". South Windsor, CT Patch. 2020-04-10. Retrieved 2020-04-11.
  9. McGlone, Peggy (28 May 2009). "New Jersey Attorney General Anne Milgram sues ticket resellers for tactics with Bruce Springsteen show". New Jersey Star-Ledger. Retrieved 2011-10-24.
  10. "Judge throws out N.J. lawsuit against Bruce Springsteen ticket resellers". New Jersey Star-Ledger. September 2010. Retrieved 2011-10-24.
  11. Lee, Mara. "TicketNetwork Is Second Company To Claim 'First Five' Incentives". Hartford Courant. Retrieved 2011-12-05.
  12. Sisario, Ben (2012-03-01). "Black Eye for Ticket Reseller". The New York Times. ISSN   0362-4331 . Retrieved 2021-07-18.
  13. PAZNIOKAS, MARK (February 28, 2012). "Vaccaro takes leave from TicketNetwork, seeks counseling for alcohol abuse". The CT Mirror. Retrieved 2021-07-18.
  14. Dempsey, Christine (29 May 2012). "Former TicketNetwork CEO Vaccaro Denies Making Slurs". Hartford Courant. Retrieved 26 March 2013.
  15. Taylor Mims (11 July 2019). "Ticket Resale Companies to Pay $1.55 Million For Selling Tickets They Never Owned". Billboard. Retrieved 11 July 2019.
  16. "I-Team: Ticket Website Settles 'Short Selling' Lawsuit with NY State". NBC New York. 11 July 2019. Retrieved 11 July 2019.