|Don Vaccaro (CEO)|
|Products||Ticket technology, ticket exchange|
TicketNetwork is an online marketplace that provides an outlet for buyers and sellers of tickets to live entertainment events. The company was founded in 2002 by ticket broker Don Vaccaro and software developer Doug Kruse.It operates several retail sites and partners with large name brand travel and media companies.
In 2015, TicketNetwork signed an exclusive agreement with ATBS to provide Private Label Websites to their Private Label Affiliates.
TicketNetwork operates under a model similar to eBay, where tickets are listed on the company's marketplace, but transactions are handled by the individual seller. Buyers are charged a service fee for tickets purchased, plus a delivery fee, depending on the method of delivery, location, and time until the event.Once the tickets are available, the seller ships them directly to the buyer. Sellers are able to list and manage tickets on the marketplace via the TicketNetwork Point of Sale software.
TicketNetwork operates several retail websites such as TicketNetwork.com and TicketLiquidator.com. It also sponsors an annual trade show called Ticket Summit, which attracts resellers and other ticket industry figures.Additionally, the company operates the Better Ticketing Association, a website containing information and resources for the ticket resale industry. TicketNetwork also sells the tickets uploaded to their marketplace with their Private Label Program which has created controversy.
TicketNetwork's campus features several amenities tied to the company's "Green Initiative." A community garden covers substantial acreage of the company headquarters campus in Connecticut. It produces fruit, vegetables, and herbs that are regularly made available for staff to take home, as well as being used in the company cafeteria. There is also an animal sanctuary on the campus, which is home to several llamas, goats, gees, chickens, and pigs as of spring 2020.
In the spring of 2019, construction was completed on a 1.4MW solar system on the roof of the headquarters building.The array, which features 4,365 solar panels, is one of the largest of its kind in Connecticut and produces energy offsetting an estimated 68% of the building's electrical use.
In the wake of the sudden shutdown of live events during the COVID-19 pandemic, TicketNetwork rapidly enacted cost-cutting measures in order to ensure the company's continued operation through the crisis. Customers holding tickets to cancelled events were given the option of vouchers good towards future event purchases, and senior staff members unanimously agreed to a pay cut, allowing the business to avoid large layoffs despite the precipitous drop-off in sales revenue.
The ability for any seller to list tickets at any time has resulted in litigation. In 2009 New Jersey's then-Attorney General Anne Milgram filed a lawsuit against several parties, including TicketNetwork, for allegedly selling and advertising tickets before they were available from the venue.The suit was filed by Milgram following reports that primary seller Ticketmaster redirected customers to its TicketsNow website after Bruce Springsteen tickets sold out on Ticketmaster's main website. The case was dismissed in August 2010 after Judge Patricia K. Costello ruled that under federal law TicketNetwork was not liable for incorrect information about the availability of tickets because it was not the seller.
In July 2011 TicketNetwork received a $4.5 million and $1.8 million loan as part of the State of Connecticut's First Five Program, in exchange for hiring at least 200 people over two years time. TicketNetwork also received a $250,000 grant for the training of engineers.TicketNetwork was removed from this program after its then CEO, Don Vaccaro, was arrested in February 2012 after behaving inappropriately while intoxicated. After completing an accelerated rehabilitation program, the charges were dropped. The National Action Network admitted that they investigated and interviewed the witnesses to the event within 2 months of the incident. All the four witnesses, all African Americans, confirmed that there was no racial slur uttered. After that, they reached out to Vaccaro to help.
In July 2019, TicketNetwork (along with Ticket Galaxy) reached a $1.55M settlement to resolve a lawsuit with the Attorney General of New York for "misleading tens of thousands of customers into purchasing speculative tickets for concerts and other live events".The lawsuit was prompted by a WNBC investigation in October 2018 into issues with sales of Broadway tickets.
Ticketmaster Entertainment, Inc. is an American ticket sales and distribution company based in Beverly Hills, California with operations in many countries around the world. In 2010 it merged with Live Nation under the name Live Nation Entertainment. Despite the CEO's tweets to the contrary, it is still not refunding all postponed events. The company's ticket sales are fulfilled digitally or at its two main fulfillment centers located in Charleston, West Virginia, and Pharr, Texas for both primary and secondary markets. Ticketmaster's clients include venues, artists and promoters. Clients control their events and set ticket prices, and Ticketmaster sells tickets that the clients make available to them.
Ticket resale is the act of reselling tickets for admission to events. Tickets are bought from licensed sellers and are then sold for a price determined by the individual or company in possession of the tickets. Tickets sold through secondary sources may be sold for less or more than their face value depending on demand, which tends to vary as the event date approaches. When the supply of tickets for a given event available through authorized ticket sellers is depleted, the event is considered "sold out", generally increasing the market value for any tickets on offer through secondary sellers. Ticket resale is common in both sporting and musical events.
Tour promoters are the individuals or companies responsible for organizing a live concert tour or special event performance. The tour promoter makes an offer of employment to a particular artist, usually through the artist’s agent or music manager. The promoter and agent then negotiate the live performance contract. The majority of live performance contracts are drawn up using the American Federation of Musicians (AFM) standard contract format known as the AFM Performance Agreement.
Etsy is an American e-commerce website focused on handmade or vintage items and craft supplies. These items fall under a wide range of categories, including jewelry, bags, clothing, home décor and furniture, toys, art, as well as craft supplies and tools. All vintage items must be at least 20 years old. The site follows in the tradition of open craft fairs, giving sellers personal storefronts where they list their goods for a fee of US$0.20 per item.
Irving Azoff is an American entertainment executive and chairman of Full Stop Management, which represents recording artists.
StubHub is an American ticket exchange and resale company. It provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. It has grown from the largest secondary-market ticket marketplace in the United States into the world's largest ticket marketplace. While the company does not currently disclose its financials, in 2015 it had over 16 million unique visitors and nearly 10 million live events per month.
Viagogo is a London-based ticket exchange and resale company. It was founded in 2006 by Eric Baker, who was the co-founder of the similar U.S.-based service StubHub.
Online ticket brokering is the resale of tickets through a web-based ticket brokering service. Prices on ticket brokering websites are determined by demand, availability, and the ticket reseller. Tickets sold through an online ticket brokering service may or may not be authorized by the official seller. Generally, the majority of trading on ticket brokering websites concerns itself with tickets to live entertainment events whereby the primary officially licensed seller's supply has been exhausted and the event has been declared "sold-out". This "sold-out" status increases the ticket's potential market value. Critics of the industry compare the resale of tickets online to ‘ticket touting’, ‘scalping’ or a variety of other terms for the unofficial sale of tickets directly outside the venue of an event.
Until 27 November 2018 Seatwave was an online ticket marketplace for buying and selling tickets to music, sporting and cultural events. Ticket sellers were able to list their tickets on Seatwave and specified what price they would be willing to sell them for. Buyers could browse the site, compare ticket prices and could then purchase the ticket they feel was the best deal. Seatwave’s TicketIntegrity guarantee ensured buyers got the tickets they ordered by the day of the event. If they did not, Seatwave would find replacement tickets, or refund the buyer.
The Working on a Dream Tour was a concert tour by Bruce Springsteen and the E Street Band, which began in April 2009 and ended in November 2009. It followed the late January 2009 release of the album Working on a Dream. This was the first full E Street Band tour without founding member Danny Federici, who died during the previous tour in 2008, and the final tour for founding member Clarence Clemons, who died in 2011.
Live Nation Entertainment is an American global entertainment company, founded in 2010, following the merger of Live Nation and Ticketmaster. The company promotes, operates, and manages ticket sales for live entertainment in the United States and internationally. It also owns and operates entertainment venues, and manages the careers of music artists.
TicketsNow, established in 1999 and based in Rolling Meadows, Illinois, is a marketplace for event tickets.
In Milgram v. Orbitz Worldwide, LLC, the New Jersey Superior Court held that online ticket resellers qualified for immunity under Section 230 of the Communications Decency Act (CDA), and that such immunity preempted a state law consumer fraud statute. The opinion clarified the court's test for determining whether a defendant is acting as a publisher, the applicability of the CDA to e-commerce sites, and the extent of control that an online intermediary may exercise over user content without becoming an "information content provider" under the CDA. The opinion was hailed by one observer as a "rare defeat for a consumer protection agency" and the "biggest defense win of the year" in CDA § 230 litigation.
Songkick is an U.S.-based concert discovery service owned by Warner Music Group. The service allows users to search for upcoming concert events in their area, and also track individual artists to receive notifications of upcoming shows in their area.
12-12-12: The Concert for Sandy Relief was a benefit concert that took place at Madison Square Garden in New York City on December 12, 2012.
Ticket Liquidator is an online marketplace for live entertainment tickets. It is a division of Ticket Software LLC, a technology company based in South Windsor, Connecticut.
Vivid Seats LLC is an independently owned and operated online ticket marketplace.
Springsteen on Broadway was a concert residency by Bruce Springsteen held at the Walter Kerr Theatre in New York City. The residency consisted of Springsteen performing five shows a week, Tuesday through Saturday. Preview performances began on October 3, 2017 followed by the official opening on October 12, 2017. The run was originally expected to conclude on November 26, 2017; however, due to high demand for tickets and issues with scalpers, additional dates were added through June 30, 2018. The show was extended a second time on March 20, 2018, extending the run through December 15, 2018.
The Better Online Ticket Sales Act of 2016 was signed into federal law by President Barack Obama on December 14, 2016. This act was created to thwart attempts by individuals and organization to automate the process of purchasing tickets en masse using ticket bots. Later, these tickets are often resold on third-party sites for profit at a markup over face value, or at a loss. This activity is also referred to as ticket scalping. The BOTS Act outlawed the resale of tickets purchased using bot technology and set a fine of $16,000 for violations of the act, which is enforced by the U.S. Federal Trade Commission.
StockX is an online marketplace and clothing reseller, primarily of sneakers. The Detroit-based company was founded by Dan Gilbert, Josh Luber, Greg Schwartz, and Chris Kaufman in 2015–2016. StockX has more than 800 employees in Downtown Detroit. StockX currently has international offices in London, UK, in Eindhoven, the Netherlands, and has authentication facilities in Detroit's Corktown neighborhood, Moonachie, NJ, and Tempe, AZ. Scott Cutler and Schwartz serve as chief executive officer and chief operating officer, respectively, and Deena Bahri became the company's first chief marketing officer in 2019.