Targeted towards information technology (IT) departments and managed service providers (MSPs), Atera facilitates file transfers, remote computer access, multi-user support, and the creation of automation without limitations on device or server counts, and autonomous resolution.[4] It aims to shift IT professionals from a reactive to a proactive work model.[4] The company maintains offices in Israel, United States of America, Romania and the Netherlands.[5]
Company
Founded in 2011 by Gil Pekelman and Oshri Moyal in Israel, in 2024 Atera served a customer base that has grown to include 12,000 users spanning 120 countries, indicative of a substantial increase in its annual growth rate.[6][1][7][8] The Tel Aviv-based startup focuses on developing predictive IT management software for organizations[9] incorporating artificial intelligence (AI) for system malfunction prediction and management.[10] The platform, offered as a software as a service (SaaS), enables remote access, billing, and reporting capabilities.[11][7] It employs AI to improve workflow and the efficiency of processes.[7]
Atera featured on the Nasdaq MarketSite digital billboard in Times Square, New York City, in June 2025, introducing its IT Autopilot product
After a decade of operation without external funding, Atera raised $100 million in two funding rounds.[6] The company became profitable in 2017, and although it intentionally reduced its profitability in 2019 to invest in growth, it remained bootstrapped[9] until its first investment round in 2020, led by K1, with a $25 million investment.[6] In 2021, a Series B funding round led by General Atlantic,[1][6] with K1 also participating, brought in $77 million,[4] valuing Atera at $500 million.[9] The funding was aimed to enhance customer reach, expand product capabilities, particularly in AI for predictive analytics, and support further global expansion and product innovation.[9][5]
Software
The software architecture begins with endpoint-installed clients connecting to a network, allowing IT managers to monitor networks as if localized.[9] Atera collects data points from devices, focusing on hardware performance, networking, software performance, and security diagnostics, predicting potential issues.[9] In January 2023, Atera integrated OpenAI Codex into its RMM platform for automated script generation, aiming to reduce manual scripting time for IT professionals.[1][12] This integration is part of Atera's strategy to utilize AI and machine learning for automation and failure prediction, enhancing the platform's overall efficiency.[12] A further expansion with OpenAI in April 2023 introduced a feature for automating remediation processes based on support ticket inputs.[13]
The company has integrated its IT platform with Microsoft's Azure OpenAI Service, which contributes to a comprehensive monitoring of IT operations.[14] Atera’s AI Copilot is an AI agent purpose-built to support technicians in their daily work.[15] Atera's IT Autopilot is an AI agent that autonomously resolves low-risk IT tasks, enabling end users to self-troubleshoot repetitive issues such as password resets and reboots. Built into Atera’s platform, thereby minimizing the need for IT intervention.[14][16][17] This function aims to substantially reduce initial response times and amplify the productivity of IT teams.[14]
Atera integrates third-party security software for enhanced protection and issues security patches.[9] The platform's functionality includes a browser-based management console for system monitoring, service ticket creation for IT issues, customizable alerts, endpoint management, real-time diagnostics, patch management, and extensive reporting capabilities, offering insights into IT service performance and technician efficiency.[9][11]
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