ClickSoftware

Last updated
ClickSoftware
Company typesubsidiary
Industry Business software, Field Service Management, Workforce Management
PredecessorClickSoftware Technologies, ClickService Software
Founded1997;28 years ago (1997)
FounderMoshe BenBassat
Services Workforce management, Field service management
Parent Salesforce
Website www.clicksoftware.com

ClickSoftware was an American technology company providing field service management software. The company existed from 1997 until being acquired by Salesforce in 2019. [1]

Contents

History

As company

ClickSoftware, founded in 1997 by former professor and consultant Moshe BenBassat in Givat Shmuel, Israel, [2] and was previously known as ClickService Software and IET–Intelligent Electronics. [3] [4] [5] The company went public on NASDAQ in 2000, during the peak of the dot-com boom. [6]

At the 2008 Beijing Olympics, the company managed the coordination of hundreds of telecom technicians. [7] [8]

In 2014, ClickSoftware acquired Xora Inc., a cloud-based mobile workforce management company. [9]

On April 30, 2015, ClickSoftware announced signing a definitive agreement to be acquired by private funds managed by Francisco Partners Management L.P., a technology-focused private equity firm, in an all-cash transaction valued at approximately $438 million. [10] [11] On October 1, 2015, Tom Heiser was appointed CEO, replacing Paul Ilse. [12]

On August 7, 2019, Salesforce announced an agreement to acquire ClickSoftware. [1]

As software

In 2013 ClickSoftware successfully integrated its software with the native Salesforce platform, making its products available on the Salesforce AppExchange. [13]

Upon acquisition by Salesforce in 2020, ClickSoftware’s technology was integrated into Salesforce Service Cloud as a product known as “Field Service Management”. [14]

ClickSoftware reached its end of life with version 8.3 on December 31st, 2023. [15]

See also

References

  1. 1 2 Novet, Jordan (2019-08-07). "Salesforce acquires field-service company ClickSoftware for $1.35 billion". CNBC. Retrieved 2019-08-07.
  2. ↑ Perez-Harpaz, Efrat (2008-02-04). "ClickSoftware wins Olympics contract". Globes. Retrieved 2025-03-18.
  3. ↑ "IET-Intelligent Electronics Changes Name to ClickService Software, Inc.; Company To Offer On-Line Tools for Improving Scheduling, Product Delivery, and Service". FindArticles . Dallas. Business Wire. 25 January 2000. Archived from the original on 2012-07-09. Retrieved 24 October 2011.
  4. ↑ Fried, Hadar (22 June 2000). "ClickSoftware to Raise $45 Mln on NASDAQ Tonight". Globes Israel Business Arena . Genesis Partners. Archived from the original on 30 March 2012. Retrieved 24 October 2011.
  5. ↑ "Dr. Moshe BenBassat, PhD". The Wall Street Transcript. 16 October 2000. Archived from the original on 2013-10-06. Retrieved 25 October 2011.
  6. ↑ Zelik, Nir (21 October 2009). "קליקסופטוור עקפה את התחזיות ברבעון השלישי ורשמה עלייה של 6% בהכנסות ל-16.6 מיליון דולר" [ClickSoftware exceeded expectations in Q3 and reported a 6% increase in revenue to $16.6 million]. TheMarker (in Hebrew). Retrieved 24 October 2011. קליקסופטוור הונפקה בשנת 2000 בנאסד"ק (שיא הבועה) לפי מחיר של 7 דולר למניה, וגייסה 28 מיליון דולר.
  7. ↑ "ClickSoftware wins Olympics contract". Globes . 4 February 2008. Retrieved 24 October 2011.
  8. ↑ Neve Gordon (2011). "Israel's emergence as a homeland security capital". In Zureik, Elia; Lyon, David; Abu-Laban, Yasmeen (eds.). Surveillance and Control in Israel/Palestine. Oxon, England: Routledge. p. 153. ISBN   978-0-415-58861-4 . Retrieved 24 October 2011.
  9. ↑ "ClickSoftware Technologies". ClickSoftware Technologies. Archived from the original on 27 April 2015. Retrieved 5 March 2015.
  10. ↑ "Burlington software company to be acquired for $438M". www.bizjournals.com. Retrieved 2017-11-14.
  11. ↑ Whiteman, Lou (2015-04-30). "ClickSoftware Technologies To Go Private in $438 Million Deal". TheStreet. Retrieved 2017-11-14.
  12. ↑ "ClickSoftware Announces Appointment of New CEO" (Press release). Retrieved 2025-03-18.
  13. ↑ "ClickSoftware Technologies". ClickSoftware Technologies. Archived from the original on 27 April 2015. Retrieved 30 July 2013.
  14. ↑ George, Harvey; Hallberg, Niclas; Karjalainen, Samuli (2019-10-31). "Salesforce's $1.35bn Acquisition of ClickSoftware". MergerSight Group. Retrieved 2025-06-25.
  15. ↑ Khalid, Naeem (2022-12-13). "Why ClickSoftware 8.3 is Being Retired and How to Manage its EOL". Diabsolut. Retrieved 2025-06-11.
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