ClickSoftware

Last updated
ClickSoftware, A Salesforce Company
Typesubsidiary
Industry Business software, Field Service Management, Workforce Management
PredecessorClickSoftware Technologies, ClickService Software
Founded1997;25 years ago (1997)
FounderMoshe BenBassat
Headquarters,
Area served
Worldwide
Key people
Mark Cattini - CEO
Services Workforce management, Field service management
RevenueIncrease2.svg US$ 126.2 million (2014)
Number of employees
700 +
Parent Salesforce
Website www.clicksoftware.com
Footnotes /references
[1]

ClickSoftware is an American technology company which offers automated mobile workforce management and service optimization solutions for enterprise and small businesses, both for mobile and in-house resources. [2] Since 2020, it has been a subsidiary of Salesforce.

Contents

ClickSoftware coined the term service chain optimization in 1996. [3]

History

ClickSoftware was founded in 1997 by Moshe BenBassat and headquartered in Givat Shmuel, Israel. [4] The company's name had earlier been ClickService Software, and IET–Intelligent Electronics before that. [5] [6] BenBassat has held faculty positions at the University of Southern California, at Tel Aviv University and at UCLA. [7] In an interview with The Wall Street Transcript, BenBassat explained that the company developed from what had originally been his own consulting practice. [8]

On Oct 21, 2002, ClickSoftware announced to restate financial statements for 2000 and 2001, as well as the first six months of 2002, following a review of the statements by the company's audit committee. [9]

Shares of ClickSoftware began trading on the NASDAQ in 2000, at the height of the dot-com bubble. [10] In 2003 ClickSoftware was chosen to optimize the scheduling and street-level routing of Deutsche Telekom's T-Com division's field service engineers. [11] At the Summer Olympics in China in 2008 ClickSoftware was responsible for coordinating the activities of hundreds of telecommunications technicians. [12] [13]

In 2013 ClickSoftware successfully integrated its software with the native salesforce1 platform making its products available on the salesforce app exchange. [14]

In 2014, ClickSoftware acquired Xora Inc., a cloud-based mobile workforce management company. [15]

On April 30, 2015, ClickSoftware announced signing a definitive agreement to be acquired by private funds managed by Francisco Partners Management L.P., a technology-focused private equity firm, in an all-cash transaction valued at approximately $438 million. [16] [17] With the completion of the transaction, on July 13, 2015, ClickSoftware became a privately held company, and its ordinary shares ceased to trade on the NASDAQ Global Select Market. The Company continues to operate under the same brand as ClickSoftware Technologies Ltd. With the conclusion of the deal, Dr. Moshe BenBassat, ClickSoftware's Founder and CEO, retired from the CEO role, though remained a board member of ClickSoftware and also serves as an active advisor in further advancing its strategic goals and growth objectives. Paul Ilse, an Operating Partner with Francisco Partners, has initially been named as Chief Executive Officer of ClickSoftware. [18] On October 1, 2015 Tom Heiser was appointed CEO, replacing Paul Ilse. [19]

Street level routing is used in ClickSoftware and gives service organizations "eyes" on how to best direct field technicians from job to job taking into consideration the exact mapping of the road. [20]

In 2017, ClickSoftware announced the signing of a global reseller agreement with SAP enabling the reselling of the ClickSoftware Field Service Edge solution as the SAP Scheduling and Resource management application by ClickSoftware. [21]

In 2018, former Autotask CEO Mark Cattini joined ClickSoftware as CEO, [22] followed by previous Autotask co-workers Elmer Lai who joined ClickSoftware as CFO and Patrick Burns who joined as Senior Vice President of Product Management. [23]

On August 7, 2019, Salesforce.com announced an agreement to acquire ClickSoftware. [24]

Acquisitions

CompanyYearPriceReference
Manchitra Services2009$2.65 million
AST2009$1.7 million
AiPoint Assets2009$1.5 million
Xora Inc.2013$15 million

Acquisition of Xora

On March 5, 2014 it was announced that ClickSoftware would acquire Xora Inc., based in Mountain View, California, which provides software-as-a-service (SaaS) solutions for companies whose success depends on the productivity and efficiency of ‘always mobile’ workers. The acquisition was for approximately $15 million, including all working capital and net cash adjustments. [28]

Partners

ClickSoftware has a large partnership ecosystem with resellers, system integrators and OEM such as IBM, SAP, Salesforce.com, Accenture, Capgemini, Infosys, EPI-USE, Atos, Infor, Diabsolut and more. StreetSmart products are sold through carrier partners such as Verizon, AT&T and Sprint Corporation. [29]

See also

Related Research Articles

SAP German multinational software producer based in Walldorf, known for ERP

SAP SE is a German multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor. SAP is the largest non-American software company by revenue, the world's third-largest publicly traded software company by revenue, and the second largest German company by market capitalization. Apart from ERP software the company also sells database software and technology, cloud engineered systems, and other ERP software products, such as human capital management (HCM) software, customer relationship management (CRM) software, enterprise performance management (EPM) software, product lifecycle management (PLM) software, supplier relationship management (SRM) software, supply chain management (SCM) software, business technology platform (BTP) software and programming environment SAP AppGyver for business.

SAP BusinessObjects is an enterprise software company, specializing in business intelligence (BI). BusinessObjects was acquired in 2007 by German company SAP AG. The company claimed more than 46,000 customers in its final earnings release prior to being acquired by SAP. Its flagship product is BusinessObjects XI, with components that provide performance management, planning, reporting, query and analysis, as well as enterprise information management. BusinessObjects also offers consulting and education services to help customers deploy its business intelligence projects. Other toolsets enable universes and ready-written reports to be stored centrally and made selectively available to communities of the users.

BMC Software American enterprise software company

BMC Software, Inc. is an American multinational information technology (IT) services and consulting, and Enterprise Software company based in Houston, Texas. Its international headquarters is located in Houston, Texas, United States.

Salesforce American software company

Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer relationship management (CRM) software and applications focused on sales, customer service, marketing automation, analytics, and application development.

Essendant American office supply distributor

Essendant, formerly known as United Stationers, is a national wholesale distributor of office supplies, with consolidated net sales of $5.3 billion. Essendant stocks over 160,000 items including traditional office products, office furniture, janitorial and break room supplies, and technology products. Essendant is headquartered in Deerfield, Illinois and also has operations in Dubai, United Arab Emirates (UAE).

TIBCO Software American company

TIBCO Software Inc. is an American business intelligence software company founded in 1997 in Palo Alto, California.

EPAM Systems American technology company

EPAM Systems, Inc. is an American company that specializes in service development, digital platform engineering, and digital product design. One of the world's largest manufacturers of custom software and consulting providers. The company's headquarters is located in Newtown, Pennsylvania, and its branches are represented in more than 40 countries.

Interactive Intelligence Software company

Interactive Intelligence was a telecommunications software and cloud computing development company that provided unified business communications solutions for call centers, Voice over IP companies, and business process automation.

Perficient North American consulting firm

Perficient, Inc. is a global digital consultancy. The company's efforts include enterprise mobile applications, creative services, marketing, digital strategy Internet of Things, information technology, management consulting, custom development, and platform implementations.

Salesforce Marketing Cloud Digital marketing automation provider

Salesforce Marketing Cloud is a provider of digital marketing automation and analytics software and services. It was founded in 2000 under the name ExactTarget. The company filed for an IPO in 2007, but withdrew its filing two years later and raised $145 million in funding. It acquired CoTweet, Pardot, iGoDigital and Keymail Marketing. In 2012, it raised $161.5 million in an initial public offering, before being acquired by Salesforce for $2.5 billion in 2013. ExactTarget was renamed to Salesforce Marketing Cloud in 2014 after the acquisition by Salesforce.

Informatica American software company

Informatica is an American software development company founded in 1993. It is headquartered in Redwood City, California. Its core products include Enterprise Cloud Data Management and Data Integration. It was co-founded by Gaurav Dhillon and Diaz Nesamoney. Amit Walia is the company's CEO.

SumTotal Systems American technology company

SumTotal Systems, Inc. is a software company based in Gainesville, Florida that provides human resource management software and services to private and public sector organizations. The company uses multiple cloud-based channels, including software as a service (SaaS), hosted subscription, and premises-based licensure.

Huron Consulting Group, commonly known as Huron, is a management consulting firm offering services to the Healthcare, Life Sciences, Commercial, and Higher Education industries.

Emptoris is a brand within IBM's Commerce Portfolio.

Coupa Software is a global technology platform for Business Spend Management (BSM). The company is headquartered in San Mateo, California with offices throughout Europe, Latin America, and Asia Pacific. Coupa helps companies gain visibility into, and control over, the money and resources spent within their organizations.

CallidusCloud US enterprise software and SaaS company

The SAP Sales Cloud, formerly CallidusCloud, is an enterprise software and software as a service (SaaS) company headquartered in Dublin, California. The company markets services for sales effectiveness, sales management and sales execution software and services.

Optimizely

Optimizely is an American company that provides digital experience platform software as a service. Optimizely provides A/B testing and multivariate testing tools, website personalization, and feature toggle capabilities, as well as web content management and digital commerce.

ServiceMax

ServiceMax is a Service Execution Management company. ServiceMax provides a cloud-based software platform designed to improve the productivity of complex, equipment-centric service execution for OEMs, operators, and 3rd-party service providers.

GK Software

GK Software SE is a listed technology company headquartered in Schöneck/Vogtland. The company specializes in software and services for the operation of large retail company branches. GK employs about 1,159 individuals at fourteen locations worldwide. The name stands for the initials of the two founders of the company, Rainer Gläß and Stephan Kronmüller. According to the fiscal year 2020 annual report, GK Software achieved revenue of €117.6 million.

Episerver

Episerver is a software company offering web content management (WCM), digital commerce, and digital marketing, through the Episerver Digital Experience Platform Cloud Service. In January 2021, Episerver announced that they were rebranding as Optimizely, a company they acquired in October, 2020.

References

  1. "CKSW Income Statement". Yahoo! Finance . 2011. Retrieved 24 October 2011.
  2. "ClickSoftware" . Retrieved 30 November 2011.
  3. Service Chain Optimization For Dummies. John Wiley & Sons Ltd. 2010. ISBN   978-0-470-68855-7.
  4. ClickSoftware wins Olympics contract, Globes
  5. "IET-Intelligent Electronics Changes Name to ClickService Software, Inc.; Company To Offer On-Line Tools for Improving Scheduling, Product Delivery, and Service". FindArticles . Dallas. Business Wire. 25 January 2000. Retrieved 24 October 2011.
  6. Fried, Hadar (22 June 2000). "ClickSoftware to Raise $45 Mln on NASDAQ Tonight". Globes Israel Business Arena . Genesis Partners. Archived from the original on 30 March 2012. Retrieved 24 October 2011.
  7. Chapin, Khristen (May 2007). Hess, Ed (ed.). "Field Service Evolution". Field Technologies. Jameson Publishing. Retrieved 25 October 2011.[ permanent dead link ]
  8. "Dr. Moshe BenBassat, PhD". The Wall Street Transcript. 16 October 2000. Retrieved 25 October 2011.
  9. "ClickSoftware to Restate Financial Statements for 2000 and 2001 and for the First Six Months of 2002".
  10. Zelik, Nir (21 October 2009). "קליקסופטוור עקפה את התחזיות ברבעון השלישי ורשמה עלייה של 6% בהכנסות ל-16.6 מיליון דולר" [ClickSoftware exceeded expectations in Q3 and reported a 6% increase in revenue to $16.6 million]. TheMarker (in Hebrew). Retrieved 24 October 2011. קליקסופטוור הונפקה בשנת 2000 בנאסד"ק (שיא הבועה) לפי מחיר של 7 דולר למניה, וגייסה 28 מיליון דולר.
  11. "ClickSoftware wins multi-million dollar deal from Deutsche Telekom unit". Globes . 5 August 2003. Retrieved 24 October 2011.
  12. "ClickSoftware wins Olympics contract". Globes . 4 February 2008. Retrieved 24 October 2011.
  13. Neve Gordon (2011). "Israel's emergence as a homeland security capital". In Zureik, Elia; Lyon, David; Abu-Laban, Yasmeen (eds.). Surveillance and Control in Israel/Palestine. Oxon, England: Routledge. p. 153. ISBN   978-0-415-58861-4 . Retrieved 24 October 2011.
  14. "ClickSoftware Technologies". ClickSoftware Technologies. Archived from the original on 27 April 2015. Retrieved 30 July 2013.
  15. "ClickSoftware Technologies". ClickSoftware Technologies. Archived from the original on 27 April 2015. Retrieved 5 March 2015.
  16. "www.bizjournals.com/boston/blog/techflash/2015/05/burlington-software-company-to-be-acquired-for.html". www.bizjournals.com. Retrieved 2017-11-14.
  17. Whiteman, Lou (2015-04-30). "ClickSoftware Technologies To Go Private in $438 Million Deal". TheStreet. Retrieved 2017-11-14.
  18. "ClickSoftware to Be Bought by Francisco Partners for $438 Million". Wall Street Journal. Retrieved 30 April 2015.
  19. "ClickSoftware Announces Appointment of New CEO".
  20. "Directions Magazine". Directions Magazine. Retrieved 5 February 2013.
  21. "ClickSoftware Announces Global Reseller Agreement with SAP". ClickSoftware. Retrieved 2018-06-14.
  22. "Former Autotask CEO Mark Cattini Leads ClickSoftware - ChannelE2E". ChannelE2E. 2018-02-01. Retrieved 2018-06-14.
  23. "Management Team | ClickSoftware". ClickSoftware. Retrieved 2018-06-14.
  24. Novet, Jordan (2019-08-07). "Salesforce acquires field-service company ClickSoftware for $1.35 billion". CNBC. Retrieved 2019-08-07.
  25. "ClickSoftware Announces Closure of Manchitra Services Acquisition". iMiners. Burlington, Massachusetts. Comtex. 21 April 2009. Retrieved 25 October 2011.
  26. "ClickSoftware Announces Closure of AST Assets Acquisition". PR Newswire . Burlington, Massachusetts. 5 August 2009. Retrieved 25 October 2011.
  27. "ClickSoftware Announces Closing of AiPoint Assets Acquisition". PR Newswire . Burlington, Massachusetts. 16 November 2009. Retrieved 25 October 2011.
  28. 1 2 "ClickSoftware Completes Acquisition of Xora Inc". Burlington, Massachusetts. 5 March 2014. Retrieved 7 March 2014.
  29. "ClickSoftware Partner Directory". ClickSoftware. Archived from the original on 20 January 2013. Retrieved 5 February 2013.