The Plaza Hotel is getting ready for the Christmas holiday season. Eloise is on a mission to find presents in the package room from her mother, who has taken a trip to Paris. When Eloise does not find any packages, she leaves the room in a large mess. She skips towards the lobby, pushes into a long line at the check-in desk and interrupts a conversation between hotel manager Mr. Salamone and two patrons who want to upgrade their current suite to a parkside view room.
Eloise asks Mr. Salamone if there have been any packages from her mother in Paris, and he replies there have not. He pushes her away, telling Eloise he is very busy. Eloise cuts into the line again, offering Mr. Salamone some unnecessary help. Mr. Salamone declines and pushes Eloise away from the hectic line.
Eloise leaves, but returns abruptly when she notices a suspicious man waiting in the queue. She thinks this patron is a spy, but Mr. Salamone disagrees and instantly changes the subject so Eloise can leave the line. He asks her to watch for the hotel's Christmas tree delivery, which is due to happen any moment, and tells her to inform him when this happens. Eloise leaves the line, and tells the "spy" she is keeping her eye on him.
Rachel Peabody, daughter of Mr. Peabody (manager of the Plaza), returns from college with her fiancé, Brooks Oliver III. Eloise eventually learns Brooks doesn't love Rachel and is trying to marry her to gain access to her money. She also discovers Rachel was in a romantic relationship with Bill, a room service waiter and a friend of Eloise's, four years earlier. When Mr. Peabody learned of his daughter's relationship with Bill, he sent her to an overseas university, hoping to break them up. Eloise intervenes with the relationship in order to get Bill and Rachel back together.
After Eloise's frequent attempts to get Bill and Rachel to spend more time together, Rachel calls off her wedding at the last minute; Bill enters the room and the two reunite. Brooks is arrested for forgery, and Mrs. Thornton, who was in danger of being evicted, is granted a permanent stay at the Plaza. Eloise's mother arrives and they rejoice.
Filming took place mostly in Toronto, Canada. Scenes were also filmed in front of the Plaza Hotel in New York City.[3] The film was shot back-to-back with Eloise at the Plaza.[4]
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