Enterprise social software

Last updated

Enterprise social software (also known as or regarded as a major component of Enterprise 2.0), comprises social software as used in "enterprise" (business/commercial) contexts. It includes social and networked modifications to corporate intranets and other classic software platforms used by large companies to organize their communication. In contrast to traditional enterprise software, which imposes structure prior to use, enterprise social software tends to encourage use prior to providing structure. [1]

Contents

Carl Frappaolo and Dan Keldsen defined Enterprise 2.0 in a report written for Association for Information and Image Management (AIIM) as "a system of web-based technologies that provide rapid and agile collaboration, information sharing, emergence and integration capabilities in the extended enterprise". [2]

Applications

Functionality

Social software for an enterprise must (according to Andrew McAfee, Associate Professor, Harvard Business School) have the following functionality to work well: [3]

McAfee recommends installing easy-to-use software which does not impose any rigid structure on users. He envisages an informal roll-out, but on a common platform to enable future collaboration between areas. He also recommends strong and visible managerial support to achieve this. [3]

In 2007 Dion Hinchcliffe expanded the list above by adding the following four functions: [4]

  1. Freeform function: no barriers to authorship (meaning free from a learning curve or from restrictions)
  2. Network-oriented function, requiring web-addressable content in all cases
  3. Social function: stressing transparency (to access), diversity (in content and community members) and openness (to structure)
  4. Emergence function: requiring the provision of approaches that detect and leverage the collective wisdom of the community

Enterprise search differs from a typical web search in its focus on "use within an organization by employees seeking information held internally, in a variety of formats and locations, including databases, document management systems, and other repositories". [5]

Criticism

There has been recent criticism that the adaptation of the social paradigm (e.g. openness and altruistic behavior) does not always work well for the enterprise setting, which led some authors to question the proper functioning of enterprise social software. [6] The findings from a novel study suggests that free and non-anonymous sharing of trusted information (beyond marketing or product information) is significantly influenced by concerns from business users. [7]

See also

Related Research Articles

<span class="mw-page-title-main">Wiki software</span> Software to run a collaborative wiki (Including private wiki)

Wiki software is collaborative software that runs a wiki, which allows the users to create and collaboratively edit pages or entries via a web browser. A wiki system is usually a web application that runs on one or more web servers. The content, including previous revisions, is usually stored in either a file system or a database. Wikis are a type of web content management system, and the most commonly supported off-the-shelf software that web hosting facilities offer.

Information architecture (IA) is the structural design of shared information environments; the art and science of organizing and labelling websites, intranets, online communities and software to support usability and findability; and an emerging community of practice focused on bringing principles of design, architecture and information science to the digital landscape. Typically, it involves a model or concept of information that is used and applied to activities which require explicit details of complex information systems. These activities include library systems and database development.

Social computing is an area of computer science that is concerned with the intersection of social behavior and computational systems. It is based on creating or recreating social conventions and social contexts through the use of software and technology. Thus, blogs, email, instant messaging, social network services, wikis, social bookmarking and other instances of what is often called social software illustrate ideas from social computing.

<span class="mw-page-title-main">Web 2.0</span> World Wide Web sites that use technology beyond the static pages of earlier Web sites

Web 2.0 refers to websites that emphasize user-generated content, ease of use, participatory culture, and interoperability for end users.

Enterprise content management (ECM) extends the concept of content management by adding a timeline for each content item and, possibly, enforcing processes for its creation, approval, and distribution. Systems using ECM generally provide a secure repository for managed items, analog or digital. They also include one methods for importing content to manage new items, and several presentation methods to make items available for use. Although ECM content may be protected by digital rights management (DRM), it is not required. ECM is distinguished from general content management by its cognizance of the processes and procedures of the enterprise for which it is created.

A mashup, in web development, is a web page or web application that uses content from more than one source to create a single new service displayed in a single graphical interface. For example, a user could combine the addresses and photographs of their library branches with a Google map to create a map mashup. The term implies easy, fast integration, frequently using open application programming interfaces and data sources to produce enriched results that were not necessarily the original reason for producing the raw source data. The term mashup originally comes from creating something by combining elements from two or more sources.

Personal knowledge networks are methods for organizations to identify, capture, evaluate, retrieve, and share information. This method was primarily conceived by researchers to facilitate the sharing of personal, informal knowledge between organizations. Instead of focusing on the organizational context, some researchers investigate the intra-firm aspects at the personal level of organizational knowledge networks, where knowledge management (KM) processes both begin and end. Various technologies and behaviors support personal knowledge networking, including wikis, Really Simple Syndication (RSS), and relationship networks. Researchers propose that knowledge management can occur with little explicit governance. This trend is referred to as "grassroots KM" as opposed to traditional, top-down enterprise KM.

An enterprise portal, also known as an enterprise information portal (EIP), is a framework for integrating information, people and processes across organizational boundaries in a manner similar to the more general web portals. Enterprise portals provide a secure unified access point, often in the form of a web-based user interface, and are designed to aggregate and personalize information through application-specific portlets.

HCL Connections is a Web 2.0 enterprise social software application developed originally by IBM and acquired by HCL Technologies in July 2019. Connections is an enterprise-collaboration platform which aims to helps teams work more efficiently. Connections is part of HCL collaboration suite which also includes Notes / Domino, Sametime, Portal and Connections.

<span class="mw-page-title-main">SharePoint</span> Web application platform

SharePoint is a collection of enterprise content management and knowledge management tools Microsoft. Launched in 2001, it was initially bundled with Windows Server as Windows SharePoint Server, then renamed to Microsoft Office SharePoint Server, and then finally renamed to SharePoint. It is provided as part of Microsoft 365, but can also be configured as to run as On-premises software.

Oracle WebCenter is Oracle's portfolio of user engagement software products built on top of the JSF-based Oracle Application Development Framework. There are three main products that make up the WebCenter portfolio, and they can be purchased together as a suite or individually:

Confluence is a web-based corporate wiki developed by Australian software company Atlassian. Atlassian wrote Confluence in the Java programming language and first published it in 2004. Confluence Standalone comes with a built-in Tomcat web server and hsql database, and also supports other databases.

The Method for an Integrated Knowledge Environment (MIKE2.0) is an open source delivery methodology for enterprise information management consultants. MIKE2.0 was released in December 2006 by BearingPoint's Information Management team under the leadership of Robert Hillard. The project used Creative Commons Attribution License and was implemented by Sean McClowry. The project is now run by the MIKE2.0 Governance Association, a non-profit organisation based in Switzerland, with BearingPoint and Deloitte as the founding members. In March 2013 a book Information Development Using MIKE2.0 was published promoting it.

SLATES is an initialism that describes the business impacting capabilities, derived from the effective use of Web 2.0 technologies in and across enterprises.

Enterprise bookmarking is a method for Web 2.0 users to tag, organize, store, and search bookmarks of both web pages on the Internet and data resources stored in a distributed database or fileserver. This is done collectively and collaboratively in a process by which users add tag (metadata) and knowledge tags.

Search-based applications are software applications in which a search engine platform is used as the core infrastructure for information access and reporting. Search-based applications use semantic technologies to aggregate, normalize and classify unstructured, semi-structured and/or structured content across multiple repositories, and employ natural language technologies for accessing the aggregated information.

The web content lifecycle is the multi-disciplinary and often complex process that web content undergoes as it is managed through various publishing stages.

Collaborative decision-making (CDM) software is a software application or module that helps to coordinate and disseminate data and reach consensus among work groups.

An enterprise social graph is a representation of the extended social network of a business, encompassing relationships among its employees, vendors, partners, customers, and the public. With the advent of Web 2.0 and Enterprise 2.0 technologies a company can monitor and act on these relationships in real-time. Given the number of relationships and the volume of associated data, algorithmic approaches are used to focus attention on changes that are deemed relevant.

References

  1. ↑ Makkonen, H.; Virtanen, K. (2015). "Social capital approach on Enterprise 2.0: a multiple case study". Technology Analysis & Strategic Management. 27 (10): 1212–1225. doi:10.1080/09537325.2015.1061120. S2CID   205637636.
  2. ↑ Carl Frappaolo and Dan Keldsen (2008). "What is Web 2.0?". Association for Information and Image Management. Archived from the original on 2009-01-31. Retrieved 2009-01-20. AIIM defines Enterprise 2.0 as a system of web-based technologies that provide rapid and agile collaboration, information sharing, emergence and integration capabilities in the extended enterprise.
  3. 1 2 McAfee, Andrew, P. "Enterprise 2.0: The Dawn of Emergent Collaboration" (MIT Sloan Management Review), Spring 2006, Vol.47, No.3
  4. ↑
  5. ↑ "Enterprise Search: Seek and Ye Might Find", Computers in Libraries, July/August 2008, p. 22.
  6. ↑ Wang Y, Greaseley A, Thanassoulis E (2011). Combining ERP Systems with Enterprise 2.0, in P. Powell and R. Martinho (eds.) Enterprise Information Systems, Heidelberg: Springer, pp. 198–207
  7. ↑ Mettler T, Winter R (2016). "Are business users social? A design experiment exploring information sharing in enterprise social systems". Journal of Information Technology. 31 (2): 101–114. doi: 10.1057/jit.2015.28 .
This page is based on this Wikipedia article
Text is available under the CC BY-SA 4.0 license; additional terms may apply.
Images, videos and audio are available under their respective licenses.