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IT process automation (ITPA) is a series of processes which facilitate the orchestration and integration of tools, people and processes through automated workflows. ITPA software applications can be programmed to perform any repeatable pattern, task or business workflow that was once handled manually by humans. [1] [2]
ITPA is often used interchangeably with the term run book automation (RBA). [3]
IT departments in organizations of every size and industry can employ ITPA technology to specify certain criteria and outcomes for almost any task or process currently being performed. When a system event occurs, the appropriate workflow is triggered and executed to automatically address and remediate the problem. [1] This is often seen in IT service management or ESM during the ticketing process, it is becoming much more commonplace in daily business functions.
Advanced ITPA software is intuitive enough to automate complex processes across multiple systems with or without the need for human input. When desired or necessary, human decision points can also be embedded into the workflow ensuring that the appropriate IT personnel receive alerts and/or escalations and can quickly respond accordingly.
Some ITPA software products can be fully and seamlessly integrated with various existing systems, applications and platforms. This may include monitoring, incident response, messaging and notification and much more. [4]
The purpose of IT process automation is to streamline IT operations in a number of areas and facets. It is used to replace repetitive manual tasks, processes and workflows with automated solutions. The ITPA product can be versatile enough to bridge multiple systems, applications and platforms to create a more uniform IT infrastructure. [5]
Each task is designed as a workflow which contains specified procedures, conditions and triggers. Automated workflows can be scheduled in advance, or designed to be triggered based on specific events or conditions. [6] For instance, an automated workflow to perform routine system maintenance tasks could be scheduled to execute automatically at a designated time each day or week.
Another automated process might be triggered, based on a particular event, such as a stoppage of service or system outage. Based on predetermined control flows, the ITPA tool can automatically remediate the problem or send alerts/escalations to the appropriate human decision-maker for immediate action.
Businesses employing IT process automation may experience a number of consequences including:
In telecommunication, provisioning involves the process of preparing and equipping a network to allow it to provide new services to its users. In National Security/Emergency Preparedness telecommunications services, "provisioning" equates to "initiation" and includes altering the state of an existing priority service or capability.
A workflow is a generic term for orchestrated and repeatable patterns of activity, enabled by the systematic organization of resources into processes that transform materials, provide services, or process information. It can be depicted as a sequence of operations, the work of a person or group, the work of an organization of staff, or one or more simple or complex mechanisms.
Automation describes a wide range of technologies that reduce human intervention in processes, mainly by predetermining decision criteria, subprocess relationships, and related actions, as well as embodying those predeterminations in machines. Automation has been achieved by various means including mechanical, hydraulic, pneumatic, electrical, electronic devices, and computers, usually in combination. Complicated systems, such as modern factories, airplanes, and ships typically use combinations of all of these techniques. The benefit of automation includes labor savings, reducing waste, savings in electricity costs, savings in material costs, and improvements to quality, accuracy, and precision.
Accounts payable (AP) is money owed by a business to its suppliers shown as a liability on a company's balance sheet. It is distinct from notes payable liabilities, which are debts created by formal legal instrument documents. An accounts payable department's main responsibility is to process and review transactions between the company and its suppliers and to make sure that all outstanding invoices from their suppliers are approved, processed, and paid. The accounts payable process starts with collecting supply requirements from within the organization and seeking quotes from vendors for the items required. Once the deal is negotiated, purchase orders are prepared and sent. The goods delivered are inspected upon arrival and the invoice received is routed for approvals. Processing an invoice includes recording important data from the invoice and inputting it into the company's financial, or bookkeeping, system. After this is accomplished, the invoices must go through the company's respective business process in order to be paid.
Logistics automation is the application of computer software or automated machinery to improve the efficiency of logistics operations. Typically this refers to operations within a warehouse or distribution center, with broader tasks undertaken by supply chain engineering systems and enterprise resource planning systems.
Business process automation (BPA), also known as business automation, similar but separate from business process management (BPM), is the technology-enabled automation of business processes.
A translation management system (TMS), formerly globalization management system (GMS), is a type of software for automating many parts of the human language translation process and maximizing translator efficiency. The idea of a translation management system is to automate all repeatable and non-essential work that can be done by software/systems and leaving only the creative work of translation and review to be done by human beings. A translation management system generally includes at least two types of technology: process management technology to automate the flow of work, and linguistic technology to aid the translator.
A job scheduler is a computer application for controlling unattended background program execution of jobs. This is commonly called batch scheduling, as execution of non-interactive jobs is often called batch processing, though traditional job and batch are distinguished and contrasted; see that page for details. Other synonyms include batch system, distributed resource management system (DRMS), distributed resource manager (DRM), and, commonly today, workload automation (WLA). The data structure of jobs to run is known as the job queue.
In a computer system or network, a runbook is a compilation of routine procedures and operations that the system administrator or operator carries out. System administrators in IT departments and NOCs use runbooks as a reference.
The following outline is provided as an overview of and topical guide to automation:
Automation is the process of self-reliability.
Business process management (BPM) is the discipline in which people use various methods to discover, model, analyze, measure, improve, optimize, and automate business processes. Any combination of methods used to manage a company's business processes is BPM. Processes can be structured and repeatable or unstructured and variable. Though not required, enabling technologies are often used with BPM.
Marketing automation refers to software platforms and technologies designed for marketing departments and organizations automate repetitive tasks and consolidate multi-channel interactions, tracking and web analytics, lead scoring, campaign management and reporting into one system. It often integrates with customer relationship management (CRM) and customer data platform (CDP) software.
Imixs Workflow is an Open-Source-Project, providing technologies for building Business Process Management solutions. The project focus on human based workflows used to execute and control workflows in organisations and enterprises. In difference to task-oriented workflow engines, which focus on automated program flow control (tasks), Imixs Workflow is a representative of an event-based workflow engine. Here, the engine controls the status of a process instance within a defined state-diagram. By entering an event, the state of a process instance can be abandoned or changed. In human-centric workflow engines, events usually occur by an interaction of the actor with the system, for example by approving or rejecting a business transaction. They can also be triggered by scheduled events. An example of this is an escalation of an unfinished task.
Automated synthesis or automatic synthesis is a set of techniques that use robotic equipment to perform chemical synthesis in an automated way. Automating processes allows for higher efficiency and product quality although automation technology can be cost-prohibitive and there are concerns regarding overdependence and job displacement. Chemical processes were automated throughout the 19th and 20th centuries, with major developments happening in the previous thirty years, as technology advanced. Tasks that are performed may include: synthesis in variety of different conditions, sample preparation, purification, and extractions. Applications of automated synthesis are found on research and industrial scales in a wide variety of fields including polymers, personal care, and radiosynthesis.
Robotic process automation (RPA) is a form of business process automation that is based on software robots (bots) or artificial intelligence (AI) agents. RPA should not be confused with artificial intelligence as it is based on automotive technology following a predefined workflow. It is sometimes referred to as software robotics.
WorkflowGen is a web-based low-code business application creation solution developed by Advantys. As a workflow software and business process management (BPM) solution, WorkflowGen enables organizations to automate human and system-based processes via a visual interface in a low programming environment.
Lawbots are a broad class of customer-facing legal AI applications that are used to automate specific legal tasks, such as document automation and legal research. The terms robot lawyer and lawyer bot are used as synonyms to lawbot. A robot lawyer or a robo-lawyer refers to a legal AI application that can perform tasks that are typically done by paralegals or young associates at law firms. However, there is some debate on the correctness of the term. Some commentators say that legal AI is technically speaking neither a lawyer nor a robot and should not be referred to as such. Other commentators believe that the term can be misleading and note that the robot lawyer of the future won't be one all-encompassing application but a collection of specialized bots for various tasks.
UiPath Inc. is a global software company that makes robotic process automation (RPA) software. It was founded in Bucharest, Romania, by Daniel Dines and Marius Tîrcă. Its headquarters are in New York City. The company's software monitors user activity to automate repetitive front and back office tasks, including those performed using other business software such as customer relationship management or enterprise resource planning (ERP) software.
Intelligent automation (IA), or alternately intelligent process automation, is a software term that refers to a combination of artificial intelligence (AI) and robotic process automation (RPA). Companies use intelligent automation to cut costs and streamline tasks by using artificial-intelligence-powered robotic software to mitigate repetitive tasks. As it accumulates data, the system learns in an effort to improve its efficiency. Intelligent automation applications consist of but are not limited to, pattern analysis, data assembly, and classification. The term is similar to hyperautomation, a concept identified by research group Gartner as being one of the top technology trends of 2020.
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