Information technology service management (ITSM) are the activities performed by an organization to design, build, deliver, operate and control information technology (IT) services offered to customers.
Business process automation (BPA), also known as business automation,distinguished from Business Process Management (BPM), is the technology-enabled automation of business processes. It can help a business in simplicity, to increase digital transformation, increase service quality, improve service delivery, or contain costs. BPA consists of integrating applications, restructuring labor resources, and using software applications throughout the organization. Robotic process automation is an emerging field within BPA.
Microsoft Servers is a discontinued brand that encompasses Microsoft software products for server computers. This includes the Windows Server editions of the Microsoft Windows operating system, as well as products targeted at the wider business market. Microsoft has since replaced this brand with Microsoft Azure, Microsoft 365 and Windows 365.
Operations, administration, and management or operations, administration, and maintenance are the processes, activities, tools, and standards involved with operating, administering, managing and maintaining any system. This commonly applies to telecommunication, computer networks, and computer hardware.
Operations architecture allows the ongoing support and management of IT services infrastructure of an enterprise. The IT infrastructure of an enterprise will typically comprise many different systems and platforms, often in different geographic locations. Operations architecture ensures that these systems perform as expected by centrally unifying the control of operational procedures and automating the execution of operational tasks. It also reports the performance of the IT infrastructure. The implementation of an operations architecture consists of a dedicated set of tools and processes which are designed to provide centralisation and automation.
Database administration is the function of managing and maintaining database management systems (DBMS) software. Mainstream DBMS software such as Oracle, IBM Db2 and Microsoft SQL Server need ongoing management. As such, corporations that use DBMS software often hire specialized information technology personnel called database administrators or DBAs.
Business process management (BPM) is the discipline in which people use various methods to discover, model, analyze, measure, improve, optimize, and automate business processes. Any combination of methods used to manage a company's business processes is BPM. Processes can be structured and repeatable or unstructured and variable. Though not required, enabling technologies are often used with BPM.
CMDBuild is an open source web enterprise environment to configure custom applications for asset management.
Application service automation is the field where the operations needed to deploy and service data center applications are automated in order to centrally and accurately control application change.
Release management is the process of managing, planning, scheduling and controlling a software build through different stages and environments; it includes testing and deploying software releases.
Continuous testing is the process of executing automated tests as part of the software delivery pipeline to obtain immediate feedback on the business risks associated with a software release candidate. Continuous testing was originally proposed as a way of reducing waiting time for feedback to developers by introducing development environment-triggered tests as well as more traditional developer/tester-triggered tests.
Collaborative workflow is the convergence of social software with service management (workflow) software. As the definition implies, collaborative workflow is derived from both workflow software and social software such as chat, instant messaging, and document collaboration.
Marketing automation refers to software platforms and technologies designed for marketing departments and organizations to more effectively market on multiple channels online and automate repetitive tasks.
Omnitracker is a proprietary business process platform developed by Omninet GmbH in Germany. Omnitracker is developed as modular software for medium and large companies. It is used to track, control and evaluate relevant business processes. The main area of application is the support of ITIL compliant processes, which manages requests, incidents/ errors, customer inquiries from the moment of creation to completion. Omnitracker received certifications of the Federal Association of IT-Mittelstand and Pink Elephant that covers nine processes.
BlackLine Systems, Inc., is an American enterprise software company that develops cloud-based services designed to automate and control the entire financial close process. The Los Angeles–based company has 11 offices worldwide.
IT process automation (ITPA) is a series of processes which facilitate the orchestration and integration of tools, people and processes through automated workflows. ITPA software applications can be programmed to perform any repeatable pattern, task or business workflow that was once handled manually by humans.
Data center management is the collection of tasks performed by those responsible for managing ongoing operation of a data center. This includes Business service management and planning for the future.
Creatio is a global vendor of software to automate workflows and a CRM with no-code development.
Intelligent automation (IA), or alternately intelligent process automation, is a software term that refers to a combination of artificial intelligence (AI) and robotic process automation (RPA). Companies use intelligent automation to cut costs and streamline tasks by using artificial-intelligence-powered robotic software to mitigate repetitive tasks. As it accumulates data, the system learns in an effort to improve its efficiency. Intelligent automation applications consist of but are not limited to, pattern analysis, data assembly, and classification. The term is similar to hyperautomation, a concept identified by research group Gartner as being one of the top technology trends of 2020.
Security orchestration, automation and response (SOAR) is a group of cybersecurity technologies that allow organizations to respond to some incidents automatically. It collects inputs monitored by the security operations team such as alerts from the SIEM system, TIP, and other security technologies and helps define, prioritize, and drive standardized incident response activities.
