MindTouch

Last updated
MindTouch Responsive
MindTouch logo.png
MindTouch Responsive.png
MindTouch Responsive default out of box experience
Developer(s) MindTouch, Inc.
Initial releaseMay 2015;7 years ago (2015-05)
Type Content management system, customer relationship management
License Proprietary software as a service
Website mindtouch.com

MindTouch was an American multinational technology company headquartered in San Diego, California that designed, developed, and sold SaaS computer software and online services. MindTouch was founded by Aaron Fulkerson and Steve Bjorg in 2005. In January 2016, MindTouch announced their Series A Venture Capital funding round, totaling US$12 million. PeakSpan Capital led the round with participation from SK Ventures and SAP SE. [1] In April 2021, MindTouch was acquired by NICE CXone and rebranded NICE CXone Expert. [2]

Contents

As a division of NICE, the organization's primary software product is NICE CXone Expert (formerly called MindTouch Responsive). Retired products included DekiWiki, MindTouch Core, and MindTouch 4. NICE CXone Expert allows for a team to create, publish, and edit content, and then structure that content within a responsive user interface. Its online services include TouchPoints, CRM integrations, a Success Program, and a custom software development team that helps with branding, information architecture, and custom integrations for new and existing customers.

History

Wiki front-end

MindTouch started in 2005 as a fork of the MediaWiki software. The first release was named DekiWiki, and occurred in July 2006. Its features included use of XHTML in place of wikitext, a WYSIWYG editor, and Lucene-based search. The main functionality of the MindTouch wiki was to access a PHP frontend, which provided a wiki along with a WYSIWYG editor.[ citation needed ]

Multi-language support (named polyglot) allows switching interface and content languages on per page, per section, and per user basis. In multilingual wikis the engine prioritizes search results by the user's default language. MindTouch cites the 8.05 release of Deki as the first polyglot application on the web.

MindTouch Core
MindTouch logo.png
MindTouch Deki screenshot.png
MindTouch Core using the Fiesta theme
Developer(s) MindTouch, Inc. and community contributors
Initial releaseJuly 2006;16 years ago (2006-07) [3]
Final release
10.1.4 / January 22, 2013;9 years ago (2013-01-22)
Written in PHP, C#
Platform .NET Framework or Mono
Type Wiki
License GPL
Website mindtouch.com

MindTouch Core

MindTouch Core allows for a user to access and edit pages stored as XML, rather than wikitext. MindTouch Core is an open-source enterprise web-based wiki software and mashup platform. Pages are editable using a GUI editor or may be manipulated as an XML web service. The software has integrated authentication with Apache or IIS modules. Permissions can be applied to individual pages or page hierarchies. The open source version MindTouch Core is distributed on SourceForge under the terms of the GNU General Public License (with some parts under GNU Lesser General Public License and Apache License). DekiScript, a lightweight, interpreted programming language, allows users to add dynamic content to MindTouch pages. DekiScript may be embedded directly into web pages and extended through XML extensions.

MindTouch Core includes multiple connectors to perform mashups. MindTouch Core also includes with extensions allowing connection to numerous online services, including systems such as Google Maps, Windows Live, Flickr and Yahoo. A now unsupported commercial license enabled features such as connectors to SugarCRM, Salesforce, LinkedIn, MySQL, Microsoft SQL Server and Microsoft Access.

On April 9, 2013 MindTouch Inc. announced that they would no longer support their open source offering MindTouch Core. The last open-source releases of MindTouch Core are still available on SourceForge. [4]

MindTouch 4

MindTouch 4 was a SaaS product developed from the open-source MindTouch Core source code base.

NICE CXone Expert

NICE CXone Expert is the current version of the software service. NICE CXone Expert allows for a team to create, publish, and edit content, and then structure that content within a responsive user interface.

Partners

Integration partnerships with CRM vendors such as SAP and Salesforce.com provide support agents the ability to use NICE CXone Expert content in their customer support workflows.

Releases

NICE CXone Expert's cloud infrastructure delivers a weekly update for bug fixes and feature changes.

Development

MindTouch was forked from MediaWiki in 2005; the first release (under the name DekiWiki) occurred in July 2006, featuring XHTML in place of wikitext, a WYSIWYG editor and Lucene-based search. [5] Consequently, the backend was completely reimplemented in C#, resulting in an API built as web services on top of the new DReAM ("Distributed REST Application Manager") server and toolset. NICE CXone Expert is the latest version of the organization's SaaS offering, replacing MindTouch 4. MindTouch 4 was forked, internally within MindTouch, Inc., from the open-source MindTouch Core source code base in early 2010. In addition to some legacy PHP and C# components of MindTouch Core, NICE CXone Expert software and infrastructure includes technologies such as NodeJS, Elasticsearch, F#, Amazon SQS, Amazon Lambda, Snowflake, Redis, HAProxy, Puppet, Docker, and Kubernetes.

Related Research Articles

Wiki Type of website that visitors can edit

A wiki is a hypertext publication collaboratively edited and managed by its own audience directly. A typical wiki contains multiple pages for the subjects or scope of the project and could be either open to the public or limited to use within an organization for maintaining its internal knowledge base.

WYSIWYM Acronym for "what you see is what you mean"

In computing, What You See Is What You Mean is a paradigm for editing a structured document. It is an adjunct to the better-known WYSIWYG paradigm, which displays the result of a formatted document as it will appear on screen or in print—without showing the descriptive code underneath.

MediaWiki Free and open-source wiki software, used by Wikipedia

MediaWiki is free and open-source wiki software. It is used on Wikipedia and almost all other Wikimedia websites, including Wiktionary, Wikimedia Commons and Wikidata; these sites define a large part of the requirement set for MediaWiki. It was developed for use on Wikipedia in 2002, and given the name "MediaWiki" in 2003. MediaWiki was originally developed by Magnus Manske and improved by Lee Daniel Crocker. Its development has since then been coordinated by the Wikimedia Foundation.

The following tables compare general and technical information for a number of wiki software packages.

Website builders are tools that typically allow the construction of websites without manual code editing. They fall into two categories:

XWiki Wiki engine

XWiki is a free wiki software platform written in Java with a design emphasis on extensibility. XWiki is an enterprise wiki. It includes WYSIWYG editing, OpenDocument based document import/export, semantic annotations and tagging, and advanced permissions management.

Daisy (software) Content management system

Daisy is a Java/XML open-source content management system based on the Apache Cocoon content management framework. Today, Daisy is in use at major corporations for intranet knowledge bases, product and/or project documentation, and management of content-rich websites.

Cyn.in is an open-source enterprise collaborative software built on top of Plone a content management system written in the Python programming language which is a layer above Zope. Cyn.in is developed by Cynapse a company founded by Apurva Roy Choudhury and Dhiraj Gupta which is based in India. Cyn.in enables its users to store, retrieve and organize files and rich content in a collaborative, multiuser environment.

History of wikis History of wiki collaborative platforms

The history of wikis began in 1994, when Ward Cunningham gave the name "WikiWikiWeb" to the knowledge base, which ran on his company's website at c2.com, and the wiki software that powered it. The wiki went public in March 1995, the date used in anniversary celebrations of the wiki's origins. c2.com is thus the first true wiki, or a website with pages and links that can be easily edited via the browser, with a reliable version history for each page. He chose "WikiWikiWeb" as the name based on his memories of the "Wiki Wiki Shuttle" at Honolulu International Airport, and because "wiki" is the Hawaiian word for "quick".

Confluence is a web-based corporate wiki developed by Australian software company Atlassian. Atlassian wrote Confluence in the Java programming language and first published it in 2004. Confluence Standalone comes with a built-in Tomcat web server and hsql database, and also supports other databases.

CiviCRM

CiviCRM is a web-based suite of internationalized open-source software for constituency relationship management that falls under the broad rubric of customer relationship management. It is specifically designed for the needs of non-profit, non-governmental, and advocacy groups, and serves as an association-management system.

In computing, Facelets is an open-source Web template system under the Apache license and the default view handler technology for Jakarta Server Faces. The language requires valid input XML documents to work. Facelets supports all of the JSF UI components and focuses completely on building the JSF component tree, reflecting the view for a JSF application.

SamePage is an enterprise wiki application written in Java with a WYSIWYG user interface. Developed and marketed by eTouch Systems, SamePage is sold as a hosted/Software as a service (SaaS) or on-premises software for collaboration and knowledge management. It is not open-source.

Aaron Fulkerson American businessman

Aaron Roe Fulkerson is an information technology businessman and founder of MindTouch, Inc. Fulkerson helped pioneer the open core business model, collaborative networks, and the application of Web Oriented Architecture to enterprise software.

OpenSearchServer is an open-source application server allowing development of index-based applications such as search engines. Available since April 2009 on SourceForge for download, OpenSearchServer was developed under the GPL v3 license and offers a series of full text lexical analyzers. It can be installed on different platforms.

agorum core

agorum core is a free and open-source Enterprise Content Management system by agorum Software GmbH from Germany. One of the main features is the Document-Network-Share. With that the documents within the ECM are shown as a normal network share. So it is usable like any other fileserver, you can use any program, that is able to access a normal drive. From the users' view the benefit is, that everything is working like before.

papaya CMS is an open-source content management system, free of charge and complying with open standards like XML as data format, XSLT as templating language, and PHP for programming.

The Sweble Wikitext parser is an open-source tool to parse the Wikitext markup language used by MediaWiki, the software behind Wikipedia. The initial development was done by Hannes Dohrn as a Ph.D. thesis project at the Open Source Research Group of professor Dirk Riehle at the University of Erlangen-Nuremberg from 2009 until 2011. The results were presented to the public for the first time at the WikiSym conference in 2011. Before that, the dissertation was inspected and approved by an independent scientific peer-review and was published at ACM Press.

Omni CMS is a web content management system (CMS) for colleges, universities, and other higher education institutions.

References

  1. "MindTouch Scores $12 Million To Help Customers Find Answers Online". 14 January 2016. Retrieved 30 October 2021.
  2. "NICE Revolutionizes Digital Smart Self-Service with the Launch of CXone Expert Following the Acquisition of MindTouch". 20 April 2021. Retrieved 30 October 2021.
  3. Fulkerson, Aaron (2013-04-09), "MindTouch Core and Platform: 'This is the End, Beautiful Friend'", MindTouch, retrieved 2013-09-03
  4. "MindTouch (frmly deki wiki) on Sourceforge" . Retrieved 6 July 2022.
  5. "MindTouch learns the open source walk". Linux. 7 March 2008. Retrieved 28 September 2020.