NCS Group

Last updated

NCS Pte. Ltd.
Company type Subsidiary
IndustryIT, infocomm
Founded1981;43 years ago (1981)
Headquarters5 Ang Mo Kio Street 62, NCS Hub, Singapore 569141,
Singapore
Area served
Singapore, Australia, Brunei, China, India, Malaysia, Philippines, Sri Lanka
Key people
Ng Kuo Pin (CEO)
ProductsApplication, infrastructure, engineering, cybersecurity, NEXT capabilities in digital, data, cloud and platforms
RevenueIncrease2.svg S$ 2.728 billion [1]  (2023)
Number of employees
13,000 [2]  (2024)
Parent Singtel Group
Subsidiaries
  • NCS Communications Engineering
  • NCSI Solutions
  • NCS (China)
  • NCSI (HK)
  • NCSI (Australia)
  • NCSI (Malaysia),
  • SCS Information Technology
  • NCSI (Philippines)
  • NCSI Technologies (India)
  • NCSI Lanka
Website https://www.ncs.co/en-sg/
NCS Hub in Ang Mo Kio serves as the headquarters of NCS Group. NCS Hub in 2023.jpg
NCS Hub in Ang Mo Kio serves as the headquarters of NCS Group.

NCS Pte. Ltd. (also known as NCS Group, previously known as National Computer Systems) is a multinational information technology company headquartered in Singapore. Founded in 1981 as an agency of the Singapore government, it was privatised in 1996 and subsequently become part of the Singtel group in 1997. NCS has over 13,000 staff located in more than 20 cities across Asia Pacific. [3]

Contents

History

NCS was founded in 1981 when the Government of Singapore embarked upon initiatives to harness information technology (IT) for both the public and private sectors. [4]

It was restructured as a commercial entity in 1996 and a year later, became a wholly owned subsidiary of SingTel Group. [5] NCS adopted its current name on 1 November 2003. [4]

SingTel Aeradio was a communication engineering services provider in airport consultancy, facility management services, engineering and radio communications, C4ISR*, intelligent building, smart security services, transportation services, IT infrastructure system, IT Security training and certification, telecommunication and multimedia. [6]

In 2002, SingTel Aeradio merged with NCS, retaining much of its identity as NCS Communications Engineering (NCS Comms Engg). [7]

In 2008, NCS bought 60% of local rival IT company, Singapore Computer Systems, shares, triggering a buyout of the company. [8]

In 2020, NCS acquired digital services 2359 Media. [9]

Management

In 2005, Chong Yoke Sin became the Chief Executive Officer (CEO). She resigned in 2007 for personal reasons and Lim Eng took over as the CEO. [10]

Lim retired in 2010 and Chief Operating Officer Chia Wee Boon took over as CEO. [11]

On 1 August 2019, the Singtel Group appointed Ng Kuo Pin as the new chief executive officer of NCS after Chia stepped down. [12]

Products and services

The company’s business operations are organized as follows:

Core services offerings: [13]

·      Applications

·      Cyber

·      Engineering

·      Infrastructure

NEXT, an expanded digital arm focusing on addressing key digital trends, includes: [13]

·      Cloud

·      Data

·      Digital

·      Platforms

NEXT, when combined with NCS’ core service offerings, aims to offer technology services. [13]

NCS serves three strategic business groups – Enterprise, [14] Gov+, [15] Telco+. [15]

The company provides its technological services with a focus on these industries – healthcare, transportation, financial services, industrial, commercial, communications, media and technology. And, placing its focus into high-growth markets – Singapore, Australia, and greater China. [16]

Awards and Recognition

In 2024, NCS was recognized as a leader in the Asia Pacific Professional Cloud Services space in the IDC Marketplace. [17]

Programmes and Sponsorships

NCS provides early talent programmes through work-study arrangements – Nucleus (for university graduates), Fusion (for polytechnic graduates), and Ignite (for ITE graduates). [18] The company is focused on developing local tech talent through Tech Skills Accelerator (TeSA), despite recent layoffs from tech giants. [19]

In 2022, NCS and Infocomm Media Development Authority (IMDA) signed a partnership aimed at addressing the shortage of local tech talent by offering work study programmes for polytechnic and ITE graduates. [20] [21] The programme will provide 1,600 tech jobs and opportunities. [22]

Other than work-study programme for polytechnic and ITE graduates, NCS also collaborates with universities to provide sponsorships. NCS partners with Singapore Management University (SMU) to train undergraduates in SMU’s School of Computing and Information Systems through the Bachelor of Science (Software Engineering) SkillsFuture Work-Study Degree. [23]

Marketing and Branding

In 2021, NCS rebranded itself with a new brand identity. [24]

Partnerships and Collaboration

In 2023, NCS partnered with global players such as Dell Technologies, Mandiant, Visa, AI Singapore, Assurity Trusted Solutions, Globe Group (Philippines) and the Singapore Institute of Directors) to advance toward a collaborative, empowered and safer tomorrow. [25]

The company also announced its strategic partnership with Google Cloud to accelerate digital transformation in the Asia Pacific region in the same year. [26]

In 2024, NCS announced its expanded collaboration with Microsoft to accelerate AI and cloud innovation. [27]

Incidents

Community Health Assist Scheme computer system error

On 16 February 2019, the MOH released a statement stating that due to an error in computer systems managed by NCS in relation to the Community Health Assist Scheme (CHAS), certain subsidies had been miscalculated. Remedial actions were then carried out by MOH and NCS to assess the impact on the affected applicants. MOH stated that it intended to recover its costs and expenses arising from this incident from NCS as it was entitled to pursuant to the contract between the parties. [28]

Workers protest at NCS Hub entrance

On 18 October 2022, 9 foreign workers blocked the main entrance of NCS Hub, the company's headquarters in Singapore, and held up signs to protest their employers' failure to pay their salary. Some workers held signs reading "欠債還錢" (owe money pay money) and one person held up a sign stating "上海忠記私人有限公司" (Shanghai Chong Kee Pte Ltd).

The Singapore Police Force received a call for assistance at around 1.50pm and thereupon deployed officers to the entrance NCS Hub. The Ministry of Manpower confirmed that it had been alerted of the incident by the police.

The NCS Group told Singapore media outlet, Lianhe Zaobao, that this incident had nothing to do with NCS Group. According to the NCS Group, the incident arose out of a dispute between NCS Group's main contractor Shanghai Chong Kee Pte Ltd, and sub-contractor Zhengda Corporation, and the 9 workers who protested were employees of the sub-contractor, Zhengda Corporation.

According to Zhengda Corporation, Shanghai Chong Kee had not make payment to it for weeks. The latter had since issued two cheques. [29] [30]

Corruption incidents

Several NCS employees have been accused of corruption-related offences. On 24 March 2020, Teo Joo Tye, a Senior Technical Services Manager at NCS, was charged with 19 counts of offences under the Prevention of Corruption Act 1960 (PCA) in relation to allegedly receiving rewards for recommending a subcontractor to NCS to perform IT infrastructure works relating to various contracts. The offences were allegedly committed between July 2016 and March 2018. [31] [32]

On 18 March 2022, Edward Goh Hai Chew and Lee Wen Han, Director and Project Director at NCS Communications Engineering Pte Ltd (NCS CE), were charged in court for various offences under the PCA. According to the Corrupt Practices Investigation Bureau (CPIB), Edward and Lee had corruptly accepted rewards from Jeffrey Goh Sia Choon, the sole director and shareholder of SC Integrated Engineering Pte Ltd (SCI), including SGD 96,000 in the form of air tickets, cash, and electronic products, in return for advancing SCI's business interests with NCS and NCS CE. [33] [34]

Deletion of virtual servers by disgruntled employee

In October 2022, Kandula Nagaru, an Indian national working at NCS, had his contract terminated, allegedly due to poor performance. He had been part of a 20-member quality assurance (QA) team at NCS between November 2021 and October 2022. Despite his termination, his access credentials remained valid and he was able to access NCS's systems on various occasions after his termination, up until March 2023.

On one occasion in March 2023, he ran a script which deleted 180 of NCS's virtual servers. According to NCS, its losses as a result of the deletion of the virtual servers amounted to SGD 917,832.

Nagaru was sentenced to imprisonment of two years and eight months for one charge of unauthorised access to computer material (with another charge taken into consideration for sentencing). He explained that he had felt "confused and upset" in relation to his termination as, in his view, he had been a good performer and had "made good contributions" to the company in the course of his employment.

In response to media queries, NCS stated that Nagaru's unauthorised access to its systems was a result of "human oversight" as Nagaru's access was not terminated immediately upon departure from the company. According to NCS, the 180 virtual servers deleted were part of a "standalone" QA test environment and no sensitive information was stored on those servers. NCS further stated that it had "stringent processes and controls in place" and would continue to review and enhance these processes. [35] [36] [37] [38]

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References

  1. ↑ "Singtel-Annual-Report-2022.pdf" (PDF). Singtel. 2022. p. 94. Retrieved 8 September 2023.
  2. ↑ "NCS PTE. LTD" . Retrieved 15 April 2024.
  3. ↑ "NCS - Make IT Happen". The Straits Times. 20 November 2012. p. C17.
  4. 1 2 Hanna, Nagy; Knight, Peter T. (2012). National strategies to harness information technology : seeking transformation in Singapore, Finland, the Philippines, and South Africa. New York, NY: Springer. pp. 45–46. ISBN   978-1-4614-2086-6. OCLC   769644297.
  5. ↑ siowmeng (22 January 2021). "NCS Has Moved Out of Singtel Group Enterprise and Doubled Down on Digital Services". IT Connection. Retrieved 15 February 2022.
  6. ↑ "NCS Communications Engineering". NCS. Archived from the original on 1 November 2012. Retrieved 25 November 2012.
  7. ↑ "INTERNATIONAL BUSINESS". Australian Financial Review. 2 October 2002. Retrieved 15 February 2022.
  8. ↑ "SingTel buys 60% of rival IT company SCS". www.asiaone.com. Retrieved 15 February 2022.
  9. ↑ "Tech in Asia - Connecting Asia's startup ecosystem". www.techinasia.com. Retrieved 15 February 2022.
  10. ↑ "CEO of SingTel's unit NCS stepping down". www.asiaone.com. Retrieved 15 February 2022.
  11. ↑ "Singtel's subsidiary NCS CEO to retire". Reuters. 16 June 2010. Retrieved 15 February 2022.
  12. ↑ hermesauto (28 June 2019). "Singtel promotes Ng Kuo Pin to next CEO of unit NCS". The Straits Times. Retrieved 15 June 2020.
  13. 1 2 3 "NEXT reaches new heights as NCS' ambition soars". Channel Asia. Retrieved 15 April 2024.
  14. ↑ "Alfred Goh to lead new NCS enterprise business unit". Channel Asia. Retrieved 15 April 2024.
  15. 1 2 "NCS looks beyond government, Singapore for 'transformation' growth". ZDNET. Retrieved 15 April 2024.
  16. ↑ "NCS Group refreshes branding to reposition firm for growth in 5G era". Marketing-Interactive. 7 July 2021. Retrieved 15 April 2024.
  17. ↑ Asia, CIO World (7 February 2024). "NCS Recognized as a Leader in IDC MarketScape". CIO World Asia. Retrieved 15 April 2024.
  18. ↑ "NCS Group | Programmes and Job Opportunities for Graduates | NCS SG". NCS. Retrieved 15 April 2024.
  19. ↑ "Singapore to continue investing in local tech talent despite lay-offs at tech giants: Josephine Teo". CNA. Retrieved 15 April 2024.
  20. ↑ Low, Dominic (5 October 2022). "Local tech firm to hire 400 poly grads for work-study programme to plug shortage of tech talent". The Straits Times. ISSN   0585-3923 . Retrieved 15 April 2024.
  21. ↑ "NCS, IMDA to support 1,600 tech jobs in the next two years". The Business Times. 5 October 2022. Retrieved 15 April 2024.
  22. ↑ "imda-ncs-rolls-out-work-and-study-programme-polytechnic-grads".
  23. ↑ "SMU and NCS to nurture software engineering talent through the University's first SkillsFuture Work-Study Degree". SMU Newsroom. 4 July 2022. Retrieved 15 April 2024.
  24. ↑ "NCS Group refreshes branding to reposition firm for growth in 5G era". Marketing-Interactive. 7 July 2021. Retrieved 15 April 2024.
  25. ↑ "NCS partners global players to advance a 'collaborative, empowered and safer tomorrow'". Intelligent CIO APAC. Retrieved 15 April 2024.
  26. ↑ Cambosa, Teddy (11 December 2023). "NCS, Google Cloud to accelerate digital transformation in APAC in new partnership". MARKETECH APAC. Retrieved 15 April 2024.
  27. ↑ www.ETCIO.com. "NCS announces expanded collaboration with Microsoft to accelerate AI and cloud innovation - ETCIO SEA". ETCIO.com. Retrieved 15 April 2024.
  28. ↑ Ng, Huiwen (16 February 2019). "Chas subsidies for about 7,700 people miscalculated due to IT error: MOH". The Straits Times. Retrieved 2 March 2020.
  29. ↑ "声称被拖欠三个月薪金 九名外籍劳工举纸张抗议 | 早报". www.zaobao.com.sg (in Simplified Chinese). Retrieved 4 January 2023.
  30. ↑ "Police investigating after 9 workers protest outside Ang Mo Kio building over unpaid wages". CNA. Retrieved 4 January 2023.
  31. ↑ Low, Dominic (29 October 2020). "Man jailed for 12 weeks over bribes to secure contracts involving government agencies". The Straits Times. ISSN   0585-3923 . Retrieved 19 November 2023.
  32. ↑ "Charged with Committing Corrupt Acts for Business Recommendations". www.cpib.gov.sg. Retrieved 19 November 2023.
  33. ↑ "Three Charged for Alleged Corruption Involving About S$96,000". www.cpib.gov.sg. Retrieved 19 November 2023.
  34. ↑ "涉受贿近10万元 两名公司高层被控 | 联合早报". www.zaobao.com.sg (in Simplified Chinese). Retrieved 19 November 2023.
  35. ↑ Morales, Jowi (13 June 2024). "Disgruntled ex-employee costs company over $600,000 after he deletes all 180 of its test servers — found server deletion scripts on Google". Tom's Hardware. Retrieved 19 June 2024.
  36. ↑ Toulas, Bill (14 June 2024). "Former IT employee gets 2.5 years for wiping 180 virtual servers". BleepingComputer. Retrieved 19 June 2024.
  37. ↑ "'Human oversight' enabled fired NCS employee to access company test system and delete servers". CNA. 12 June 2024. Retrieved 19 June 2024.
  38. ↑ Lim, Rachel (11 June 2024). "Fired employee accessed company's computer 'test system' and deleted servers, causing it to lose S$918,000". CNA. Retrieved 19 June 2024.
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