Online consultation

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Online consultations or e-consultations refer to an exchange between government and citizens using the Internet. They are one form of online deliberation. Further, online consultation consists in using the Internet to ask a group of people their opinion on one or more specific topics, allowing for trade-offs between participants. Generally, an agency consults a group of people to get their thoughts on an issue when a project or a policy is being developed or implemented, e.g. to identify or access options, or to evaluate ongoing activities. This enables governments to draft more citizen-centered policy.

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As the Internet gains popularity with the public for voicing opinion, citizen participation in policy development through cyberspace is changing the face of democracy. The rise of the Internet has given way to buzzwords such as e-democracy, referring to citizen participation in politics, government issues and policy development through electronic technologies and the Internet, and eGovernment, pertaining to providing citizens with government information and services online. Online consultation is an extension of these concepts. Through online engagement, government is enabled to hold interactive dialogues with the public as they have a more direct route to citizen opinion via the Internet.

The California Report Card (CRC) facilitates online consultation, working to support collaboration between citizens and the government though the Internet. Gavin Newsom, Lt. Governor of California, and the Center for Information Technology Research in the Interest of Society at University of California, Berkeley jointly launched the CRC in January 2014. [1] The CRC allows for Californians to vote online on six timely issues. The site then redirects users to an electronic "cafe" using Principal Component Analysis. In the "cafe", participants can textually submit their own suggestions and assess the ideas of other users. The CRC offers a means of connecting the public to the California government.

While this definition is framed in the Canadian context, other countries like the UK, Denmark, Scotland, and Australia can also be considered leaders in the field. These and many other countries are integrating online consultations and engagement using various methods and for a range of purposes. The European Union also utilises online consultations. These complement face-to-face consultations and help to create greater transparency of the democratic process. Online consultations are also increasingly being used by the United Nations and its Specialized Agencies. The Food and Agriculture Organization of the UN hosts online consultations to allow for more inclusive drafting processes of policy guidelines, reports and strategy papers. The Global Forum on Food Security and Nutrition (FSN Forum) is tasked with carrying out many of these consultations.

Channels

Online consultations and engagement activities can utilize:

See also

Related Research Articles

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<span class="mw-page-title-main">Public participation (decision making)</span> Extent to which societies encourage the people to share in organizational decision-making

Citizen participation or public participation in social science refers to different mechanisms for the public to express opinions—and ideally exert influence—regarding political, economic, management or other social decisions. Participatory decision-making can take place along any realm of human social activity, including economic, political, management, cultural or familial.

<span class="mw-page-title-main">E-democracy</span> Use of information and communication technology in political and governance processes

E-democracy, also known as digital democracy or Internet democracy, uses information and communication technology (ICT) in political and governance processes. The term is credited to digital activist Steven Clift. By using 21st-century ICT, e-democracy seeks to enhance democracy, including aspects like civic technology and E-government. Proponents argue that by promoting transparency in decision-making processes, e-democracy can empower all citizens to observe and understand the proceedings. Also, if they possess overlooked data, perspectives, or opinions, they can contribute meaningfully. This contribution extends beyond mere informal disconnected debate; it facilitates citizen engagement in the proposal, development, and actual creation of a country's laws. In this way, e-democracy has the potential to incorporate crowdsourced analysis more directly into the policy-making process.

Center for Democracy & Technology (CDT) is a Washington, D.C.–based 501(c)(3) nonprofit organisation that advocates for digital rights and freedom of expression. CDT seeks to promote legislation that enables individuals to use the internet for purposes of well-intent, while at the same time reducing its potential for harm. It advocates for transparency, accountability, and limiting the collection of personal information.

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<span class="mw-page-title-main">Civic engagement</span> Individual or group activity addressing issues of public concern

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Public engagement or public participation is a term that has recently been used to describe "the practice of involving members of the public in the agenda-setting, decision-making, and policy-forming activities of organizations/institutions responsible for policy development." It is focused on the participatory actions of the public to aid in policy making based in their values.

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<span class="mw-page-title-main">Public consultation</span> Process to get public input

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<span class="mw-page-title-main">Digital citizen</span> Person using IT to engage in society, politics, and government

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<span class="mw-page-title-main">Collaborative e-democracy</span> Political concept of an online, participatory policymaking process

Collaborative e-democracy refers to a hybrid democratic model combining elements of direct democracy, representative democracy, and e-democracy. This concept, first introduced at international academic conferences in 2009, offers a pathway for citizens to directly or indirectly engage in policymaking. Steven Brams and Peter Fishburn describe it as an "innovative way to engage citizens in the democratic process," that potentially makes government "more transparent, accountable, and responsive to the needs of the people."

<span class="mw-page-title-main">LiquidFeedback</span> Software

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Electronic governance (e-governance) in the United States describes the systems by which information and communication technology are used to allow citizens, businesses and other government agencies to access state and federal government services online. Since the increased use of the Internet in the 1990s, people in the United States can now access many government programs online, including electronic voting, health care and tax returns. They can also access governmental data that were not previously available.

<span class="mw-page-title-main">California Report Card</span>

The California Report Card (CRC) is a mobile-optimized web application designed to promote public involvement in the California government. Developed by Prof. Ken Goldberg and the CITRIS Data and Democracy Initiative at UC Berkeley with California Lt. Governor Gavin Newsom, version 1.0 was released in January 2014. On the CRC site, participants are encouraged to grade California on a scale from A+ to F on six timely topics and to propose their own suggestions of issues that merit attention at the state level. The CRC is a form of E-democracy, structuring and streamlining communication from the California residents to their elected officials.

Civic technology, or civic tech, enhances the relationship between the people and government with software for communications, decision-making, service delivery, and political process. It includes information and communications technology supporting government with software built by community-led teams of volunteers, nonprofits, consultants, and private companies as well as embedded tech teams working within government.

Online deliberation is a broad term used to describe many forms of non-institutional, institutional and experimental online discussions. The term also describes the emerging field of practice and research related to the design, implementation and study of deliberative processes that rely on the use of electronic information and communications technologies (ICT).

Politics and technology encompasses concepts, mechanisms, personalities, efforts, and social movements that include, but are not necessarily limited to, the Internet and other information and communication technologies (ICTs). Scholars have begun to explore how internet technologies influence political communication and participation, especially in terms of what is known as the public sphere.

Oral democracy is a talk-based form of government and political system in which citizens of a determined community have the opportunity to deliberate, through direct oral engagement and mass participation, in the civic and political matters of their community. Additionally, oral democracy represents a form of direct democracy, which has the purpose of empowering citizens by creating open spaces that promote an organized process of discussion, debate, and dialogue that aims to reach consensus and to impact policy decision-making. Political institutions based on this idea of direct democracy seek to decrease the possibilities of state capture from elites by holding them accountable, to encourage civic participation and collective action, and to improve the efficiency and adaptability of development interventions and public policy implementation.

References

  1. Goldberg, Ken; Newsom, Gavin (12 June 2014). "Let's amplify California's collective intelligence". citris-uc.org. Retrieved 14 June 2014.