Ticketer

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The Ticketer logo Ticketer Logo Navy with Strapline reduced resolution.jpg
The Ticketer logo

Ticketer is the brand name for a range of electronic ticket machines provided by British company Corvia Ltd, primarily for usage on buses. [1] The "innovative" cloud-based system, [2] first marketed on a small scale in 2008, has since developed into a rival to the three major ticket issuing systems used by bus companies throughout Britain.

Cloud computing Form of Internet-based computing that provides shared computer processing resources and data to computers and other devices on demand

Cloud computing is the on-demand availability of computer system resources, especially data storage and computing power, without direct active management by the user. The term is generally used to describe data centers available to many users over the Internet. Large clouds, predominant today, often have functions distributed over multiple locations from central servers. If the connection to the user is relatively close, it may be designated an edge server.

Contents

History and development

Ticketer was developed in the mid-2000s by two former employees of Wayfarer Transit Systems, [2] a major supplier of public transport fare collection systems. [3] [note 1] The company they set up dealt with small, independent bus operators, many of which used Wayfarer machines but wanted a simpler system which was easier to upgrade and configure in-house. In partnership with a mobile app developer, the company set up a prototype consisting of a thermal printer and a mobile computer running on the Android platform. [2] Independent operator Courtney Buses trialled this system during 2007 and 2008; a modified version was then designed and offered for sale under the Ticketer brand. In 2009 the newly formed company Corvia Ltd bought the rights to the system and began to market it widely, particularly to independent bus operators. [2]

Mobile app development is the act or process by which a mobile app is developed for mobile devices, such as personal digital assistants, enterprise digital assistants or mobile phones. These applications can be pre-installed on phones during manufacturing platforms, or delivered as web applications using server-side or client-side processing to provide an "application-like" experience within a Web browser. Application software developers also must consider a long array of screen sizes, hardware specifications, and configurations because of intense competition in mobile software and changes within each of the platforms. Mobile app development has been steadily growing, in revenues and jobs created. A 2013 analyst report estimates there are 529,000 direct app economy jobs within the EU 28 members, 60% of which are mobile app developers.

Thermal printing

Thermal printing is a digital printing process which produces a printed image by selectively heating coated thermochromic paper, or thermal paper as it is commonly known, when the paper passes over the thermal print head. The coating turns black in the areas where it is heated, producing an image. Two-color direct thermal printers can print both black and an additional color by applying heat at two different temperatures.

Mobile computing use of portable computers

Mobile computing is human–computer interaction in which a computer is expected to be transported during normal usage, which allows for transmission of data, voice and video. Mobile computing involves mobile communication, mobile hardware, and mobile software. Communication issues include ad hoc networks and infrastructure networks as well as communication properties, protocols, data formats and concrete technologies. Hardware includes mobile devices or device components. Mobile software deals with the characteristics and requirements of mobile applications.

Features

There are three parts to the Ticketer system's hardware: all are generic "off-the-shelf" products which can be replaced individually if necessary. A rugged touch-screen mobile computer with an in-built GPS beacon forms the control unit. This is connected to a thermal printer. A smartcard reader with ITSO compatibility is mounted alongside this. [4] The built-in GPS means that the ticket machines double up as a tracking device, and they communicate back to the office via GPRS. [5] [6] [4]

ITSO Ltd is a non-profit distributing technical, standardisation and interoperability membership organisation with objectives to:

Corvia licenses out the Ticketer system per machine, allowing for an unlimited number of concurrent uses of the ticket machine. [7] Ticketer requires no depot infrastructure to run; instead, it is run as a cloud-based software as a service (SaaS). [5] Older ticket issuing systems required machines to be returned to a depot for data transfer—either wirelessly via a local area network or physically using an external module into which the machine would be docked. [8]

Software as a service is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as "on-demand software", and was formerly referred to as "software plus services" by Microsoft.

Local area network computer network that connects devices over a small area

A local area network (LAN) is a computer network that interconnects computers within a limited area such as a residence, school, laboratory, university campus or office building. By contrast, a wide area network (WAN) not only covers a larger geographic distance, but also generally involves leased telecommunication circuits.

Messages between the driver and depot can also be sent via the ticket machine [9] and fares can easily be changed through an online portal. [5] All configuration of fares, route data and graphical features on tickets (such as operator logos and customised advertisements—a feature developed in 2017) is done through a secure web-based interface accessible through any device with online access. Updates are downloaded to machines in real time via GPRS. [4]

Secure communication is when two entities are communicating and do not want a third party to listen in. For that they need to communicate in a way not susceptible to eavesdropping or interception. Secure communication includes means by which people can share information with varying degrees of certainty that third parties cannot intercept what was said. Other than spoken face-to-face communication with no possible eavesdropper, it is probably safe to say that no communication is guaranteed secure in this sense, although practical obstacles such as legislation, resources, technical issues, and the sheer volume of communication serve to limit surveillance. Block

Since early 2017 [10] Ticketer has fully supported contactless payment, and has been used on buses in order to introduce such technology. The system collects such payments from one customer into one large transaction, which cuts down on charges received when dealing with card payments. [11] [12] Around the same time, separate 2D barcode scanners were introduced and can be added on to the system, and barcodes have started to be printed on certain types of ticket. [10]

Contactless payment Fedelity.com 0486.550.08

Contactless payment systems are credit cards and debit cards, key fobs, smart cards, or other devices, including smartphones and other mobile devices, that use radio-frequency identification (RFID) or near field communication for making secure payments. The embedded chip and antenna enable consumers to wave their card, fob, or handheld device over a reader at the point of sale terminal. Contactless payments are made in close physical proximity, unlike mobile payments which use broad-area cellular or WiFi networks and do not involve close physical proximity.

Products

There are four types of ticket machine sold under the Ticketer brand, with different hardware designs for different purposes. All hardware is manufactured in the United Kingdom, and the software is also developed in the UK. [7] Tickets from each system are similar; most differences are attributable to the different printers used. [13]

Ticketer Large

A picture of a bus ticket issued from a Ticketer Large ticket machine on a Bluestar bus. Note the QR code at the bottom, which allows the validity of the ticket to be digitally verified and not just by the driver. Ticketerlargeticket.jpg
A picture of a bus ticket issued from a Ticketer Large ticket machine on a Bluestar bus. Note the QR code at the bottom, which allows the validity of the ticket to be digitally verified and not just by the driver.

The "most popular" ticket machine, Ticketer Large, is designed for busy urban routes. It is a fixed point solution, with an ITSO-compliant smart card reader, printer and an electronic point of sale machine. [6] This was the original Ticketer system; the other three machines, which differ only in their hardware, were developed by Corvia at the request of bus operators who had special requirements. [13]

Ticketer Compact

A smaller version of the large system, Ticketer Compact, is designed for buses where passengers alight away from the driver. The printer is smaller and the card reader is mounted on top of it. There is no QR code reader. [13] [6] It is used especially by "community bus" operators which use small vehicles with non-standard interior layouts. [13]

Handheld ETM

A completely mobile machine, named "Handheld ETM", was launched in 2014. [14] It is an all-in-one solution designed for instances where fixed machines cannot be used, with the same functionality. [6] The control unit, printer and card reader are mounted together in a portable case which can also be fixed inside a bus if necessary. Users include operators of occasional services or routes on which tickets would rarely be issued (such as school buses). [13]

Ticketer in a Case

This is identical to the Ticketer Large but is mounted onto the side of a stainless steel case and can be operated by mains power. It is intended for semi-mobile solutions, such as where a machine may need to be used outside the bus. [6] [13]

Usage

Until Ticketer was launched, most bus companies used ticket machines from one of three rival companies: Metric Group Ltd's Almex system, the Wayfarer system of Parkeon, and Vix Technology's Vix-ERG system. [2] Most early users were small independent operators and municipally owned bus companies, but the placing of orders in early 2017 by the Oxford Bus Company and First Glasgow suggests the large transport groups such as FirstGroup and Go-Ahead Group may adopt Ticketer more widely. [2] It was adopted by both Oxford Bus Company (whose order included a Handheld ETM terminal for use at the Gloucester Green bus station in Oxford) and Thames Travel in late March 2017; [15] and FirstGroup's Aberdeen and Hampshire & Dorset divisions adopted it in early April 2017 [16] and late July 2017 respectively. [17] FirstGroup completed the implementation of the Ticketer machines in 2018. In 2019, Arriva completed their rollout of the Ticketer Standard machine, alongside all non-London GoAhead groups.

Problems

In the case of Reading Buses, 11,500 pre-paid smart cards had to be reissued so they were able to work with Ticketer. [18]

Notes

  1. Wayfarer Transit Systems was acquired by Parkeon in 2007 and is now called Parkeon Transit Ltd. [3]

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References

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  2. 1 2 3 4 5 6 "Beginners Please! ... the Ticketer System". Journal of the Transport Ticket Society. Transport Ticket Society (638): 100. March 2017. ISSN   0144-347X.
  3. 1 2 "Parkeon enhances its global leadership in transport ticketing and payment systems by acquiring Wayfarer Group" (Press release). Parkeon SAS. 8 October 2007. Retrieved 18 August 2017.
  4. 1 2 3 "Beginners Please! ... the Ticketer System". Journal of the Transport Ticket Society. Transport Ticket Society (638): 101. March 2017. ISSN   0144-347X.
  5. 1 2 3 "Ticketer Introduction For Operators in NESTI" (PDF). NESTI.org.uk. 23 November 2011. Retrieved 3 August 2017.
  6. 1 2 3 4 5 "The industry's most flexible and cost-effective ticketing solution" (PDF). Ticketer. Corvia Ltd. October 2015. Retrieved 3 August 2017.
  7. 1 2 "About Ticketer". Ticketer. Corvia Ltd. Retrieved 3 August 2017.
  8. "Beginners Please! ... the Ticketer System". Journal of the Transport Ticket Society. Transport Ticket Society (638): 100–101. March 2017. ISSN   0144-347X.
  9. "Driver Messaging". Ticketer. Corvia Ltd. Retrieved 3 August 2017.
  10. 1 2 "Beginners Please! ... the Ticketer System". Journal of the Transport Ticket Society. Transport Ticket Society (638): 103. March 2017. ISSN   0144-347X.
  11. Holley, Mel (21 June 2017). "Contactless tickets technology starts to sweep across Britain". Route-One. Diversified Communications . Retrieved 8 August 2017.
  12. "Go-Ahead adds contactless to OBC, Thames Travel and Carousel". Coach & Bus Week . 14 June 2017. Retrieved 17 August 2017.
  13. 1 2 3 4 5 6 "Beginners Please! ... the Ticketer System". Journal of the Transport Ticket Society. Transport Ticket Society (638): 102. March 2017. ISSN   0144-347X.
  14. "Ticketer launches hand-held electronic ticket machine" (Press release). Corvia Ltd. 27 June 2014. Retrieved 4 August 2017.
  15. "Oxford Bus Company convert to Ticketer". Journal of the Transport Ticket Society. Transport Ticket Society (639): 134–135. April 2017. ISSN   0144-347X.
  16. "UK, Irish Road, PTE, Rapid Transit News". Journal of the Transport Ticket Society. Transport Ticket Society (641): 198. June 2017. ISSN   0144-347X.
  17. "UK, Irish Road, PTE, Rapid Transit News". Journal of the Transport Ticket Society. Transport Ticket Society (644): 309. September 2017. ISSN   0144-347X.
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