 | |
| Type | Public |
|---|---|
| Industry | Business Process Outsourcing |
| Founded | Metro Manila (1996) |
| Defunct | 2010 |
| Headquarters | , |
Number of locations | 5 |
Area served | Multi-national |
Key people |
|
| Services | Inbound Outbound Market Research |
| Owner | Paxys Solutions Corporation |
Advanced Contact Solutions, Inc. (ACS) is a business process outsourcing (BPO) company based in the Philippines.
ACS started as a single-site, single-client company with only 300 seats in 1996 to five sites with 7,000 seats. ACS is the first publicly listed call center in the Philippine Stock Exchange. [1] Its parent company is Paxys Solutions Corp. [2] Also, ACS is an ISO 9001:2000 Quality Systems Certified. ACS provided services to companies in the United States, Canada, Australia, United Kingdom, and the Philippines.[ citation needed ]
Advanced Contact Solutions manages five call centres with about 7,000 seats in various cities in and near Manila, including Makati, Quezon City, and Lipa City. [3] ACS is considered to be one of the 39 largest call centres in the Philippines. [4] In 2007, ACS had a revenue of P2.6 billion. [5] The company handled inbound calls and electronic mail from customers, provide outbound telemarketing services. [3]
Advanced Contact Solutions is an active member of Contact Center Association of the Philippines (CCAP) and the Business Process Association of the Philippines (BPAP). ACS is a member of the American and British Chamber of Commerce in the Philippines. ACS is also a member of international associations such as American Teleservices Association (ATA), Direct Marketing Association (DMA), and The Society of Consumer Affairs Professionals Business (SOCAP) and others.[ citation needed ]
On November, 2008, the company dismissed 889 employees (about one-fifth of its manpower) as it suffered a net loss of P100 million with revenues of P1.48 billion. The decision was prompted by diminishing business volume due to the recession in the United States as well as emergence from bankruptcy of one of its business clients. [3] The Philippine Stock Exchange said that Paxys had divested its callcenter, salary packaging, IT consulting, and software business. [6]
ACS has partnered with multiple carriers — both international and domestic. The company partnered with major US-based and Philippine telecommunication carriers using point-to-point DS3, E1, and T1 circuits.
The economy of the Philippines is the world's 27th largest economy by nominal GDP according to the International Monetary Fund 2021 and the 10th largest economy in Asia. The Philippines is one of the emerging markets and the 3rd highest in Southeast Asia by GDP nominal after Thailand and Indonesia.
Metropolitan Manila, officially the National Capital Region, is the seat of government and one of three defined metropolitan areas in the Philippines. It is composed of 16 cities: the city of Manila, Quezon City, Caloocan, Las Piñas, Makati, Malabon, Mandaluyong, Marikina, Muntinlupa, Navotas, Parañaque, Pasay, Pasig, San Juan, Taguig, and Valenzuela, as well as the municipality of Pateros. The region encompasses an area of 619.57 square kilometers (239.22 sq mi) and a population of 12,877,253 as of 2015. It is the second most populous and the most densely populated region of the Philippines. It is also the 9th most populous metropolitan area in Asia and the 5th most populous urban area in the world.
Philippine Airlines (PAL), a trade name of PAL Holdings, Inc., also known historically as Philippine Air Lines, is the flag carrier of the Philippines. Headquartered at the PNB Financial Center in Pasay, the airline was founded in 1941 and is the first and oldest commercial airline in Asia operating under its original name.
Bacolod, officially the City of Bacolod, is a 1st class highly urbanized city in the region of Western Visayas, Philippines. It is the capital of the province of Negros Occidental, where it is geographically situated but governed administratively independent.
Knowledge process outsourcing (KPO) describes the outsourcing of core information-related business activities which are competitively important or form an integral part of a company's value chain. KPO requires advanced analytical and technical skills as well as a high degree of specialist expertise.
One of the most dynamic and fastest growing sectors in the Philippines is the information technology–business process outsourcing (IT-BPO) industry. The industry is composed of eight sub-sectors, namely, knowledge process outsourcing and back offices, animation, call centers, software development, game development, engineering design, and medical transcription. The IT-BPO industry plays a major role in the country's growth and development.
Call centers began in the Philippines as providers of email response and managing services then broadened to industrial capabilities for almost all types of customer relations, ranging from travel services, technical support, education, customer care, financial services, online business-to-customer support, and online business-to-business support. The call center industry is one of the fastest growing in the country.
Sykes Enterprises, Incorporated, stylized as SYKES, is an American multinational business process outsourcing provider headquartered in Tampa, Florida. The company provides business process outsourcing (BPO) services, IT consulting, and IT-enabled services, such as technical support and customer service.
HNA Technology Investments Holdings Limited formerly known as Advanced Card Systems Holdings Limited is a Cayman Islands-incorporated offshore holding company. Its subsidiary, Advanced Card Systems Limited, was incorporated in British Hong Kong in 1995 by Denny Wong. In 2017, HNA Group, via HNA EcoTech Group and HNA EcoTech Group's subsidiary, acquired Advanced Card Systems Holdings as part of a reverse IPO.
The Philippine Cyberservices Corridor is a plan that is being pursued by the government of the Philippines to create interconnected centers of technology-related services, that are spread out all over the country. Services include business process outsourcing, medical transcription, outsourcing of animation, and the like. It is part of the ten-point agenda of President Gloria Macapagal-Arroyo and is one of the five "super-regions" outlined in her 2006 State of the Nation Address.
eTelecare Global Solutions, Inc (PSE:ETEL), was a provider of complex business process outsourcing (BPO) solutions.
SupportSave Solutions, Inc. is a US-based offshore business process outsourcing (BPO) company that provides customer relationship management services, transcription and captioning, and back office support. The company serves clients in a variety of industries such as travel and hospitality, financial services, technology, telecommunications, consumer products, healthcare and insurance, entertainment and education, and law enforcement.
Eton Centris is a development in Quezon City by Lucio Tan's Eton Properties Philippines. Eton Centris is located at the southeast corner of EDSA and Quezon Avenue. It is a major component of the Triangle Park business district. It covers an area of 12 hectares.
Minacs is a business and technology outsourcing company with headquarters in Oshawa, Canada; Farmington Hills, United States; and Bangalore, India.
Salmat is company which was founded by Phil Salter and Peter Mattick in 1979 with headquarters in Sydney. The company provides multichannel marketing for Australian companies such as Woolworths Limited, Target Australia, Telstra and the Government of Australia. Salmat has over 4,000 employees throughout Australia, New Zealand and Asia. The company was formerly listed on the Australian Securities Exchange.
Navitaire LLC is a transportation industry technology services subsidiary of multinational IT Provider for the global travel and tourism industry Amadeus IT Group. Navitaire primarily offers systems for passenger reservations, travel commerce, ancillary revenue and merchandising, as well as revenue accounting and revenue management to airlines and rail companies.
Teleperformance Philippines (TP) is an offshore business process outsourcing and contact center company in the Philippines. It is a subsidiary of the Teleperformance Group.
Acquire Business Process Outsourcing is a global business process outsourcing firm that specializes in back office support, customer acquisition, customer service, technical support, lead generation and software development. They offer flexible engagement models offshore, onshore and Work from Home (WFH).
Philippine Offshore Gaming Operators (POGOs) is the official designation for firms operating in the Philippines which offer online gambling services to markets outside the Philippines.
Bridgetowne is a real estate development spanning the border of Pasig and Quezon City in Metro Manila, the Philippines. It is a mixed township and business park situated in a former industrial area on both banks of the Marikina River near the junction of Eulogio Rodriguez Jr. Avenue and Ortigas Avenue. The 30.61-hectare (75.6-acre) masterplanned community is the first integrated township project by Robinsons Land Corporation, the real estate arm of JG Summit. It is currently anchored by four office towers in its information technology park dedicated to the business process outsourcing sector, its second in Metro Manila after Robinsons Cybergate in Mandaluyong. Once completed, the township will be a community consisting of seven office towers, a shopping mall, five-star hotel and residential condominiums, with a landmark bridge and a light art installation called The Victor as its centerpiece.