Organizational culture refers to culture related to organizations including schools, universities, not-for-profit groups, government agencies, and business entities. Alternative terms include corporate culture and company culture. The term corporate culture emerged in the late 1980s and early 1990s. It was used by managers, sociologists, and organizational theorists in the 1980s.
Crisis management is the process by which an organization deals with a disruptive and unexpected event that threatens to harm the organization or its stakeholders. The study of crisis management originated with large-scale industrial and environmental disasters in the 1980s. It is considered to be the most important process in public relations.
Chris Argyris was an American business theorist and professor at Yale School of Management and Harvard Business School. Argyris, like Richard Beckhard, Edgar Schein and Warren Bennis, is known as a co-founder of organization development, and known for seminal work on learning organizations.
A crisis is any event or period that will lead to an unstable and dangerous situation affecting an individual, group, or all of society. Crises are negative changes in the human or environmental affairs, especially when they occur abruptly, with little or no warning. More loosely, a crisis is a testing time for an emergency.
Charles West Churchman was an American philosopher and systems scientist, who was Professor at the School of Business Administration and Professor of Peace and Conflict Studies at the University of California, Berkeley. He was internationally known for his pioneering work in operations research, system analysis and ethics.
Organizational behavior or organisational behaviour is the: "study of human behavior in organizational settings, the interface between human behavior and the organization, and the organization itself". Organizational behavioral research can be categorized in at least three ways:
Business process re-engineering (BPR) is a business management strategy originally pioneered in the early 1990s, focusing on the analysis and design of workflows and business processes within an organization. BPR aims to help organizations fundamentally rethink how they do their work in order to improve customer service, cut operational costs, and become world-class competitors.
Internal communications (IC) is the function responsible for effective communications among participants within an organization. The scope of the function varies by organization and practitioner, from producing and delivering messages and campaigns on behalf of management, to facilitating two-way dialogue and developing the communication skills of the organization's participants.
The stakeholder theory is a theory of organizational management and business ethics that accounts for multiple constituencies impacted by business entities like employees, suppliers, local communities, creditors, and others. It addresses morals and values in managing an organization, such as those related to corporate social responsibility, market economy, and social contract theory.
A high reliability organization (HRO) is an organization that has succeeded in avoiding catastrophes in an environment where normal accidents can be expected due to risk factors and complexity.
Workplace spirituality or spirituality in the workplace is a movement that began in the early 1920s. It emerged as a grassroots movement with individuals seeking to live their faith and/or spiritual values in the workplace. Spiritual or spirit-centered leadership is a topic of inquiry frequently associated with the workplace spirituality movement.
Harold Adrian Linstone was a German-American mathematician, consultant, futurist and University Professor Emeritus of Systems Science at Portland State University and a specialist in applied mathematics.
Sales process engineering is intended to design better ways of selling and make salespeople's efforts more productive. It has been described as "the systematic application of scientific and mathematical principles to achieve the practical goals of a particular sales process". Paul Selden pointed out that in this context, sales referred to the output of a process involving a variety of functions across an organization, and not that of a "sales department" alone. Primary areas of application span functions including sales, marketing, and customer service.
David Ing is a Canadian systems scientist, business architect, management consultant, and marketing scientist. He served as president of the International Society for the Systems Sciences (2011-2012).
Richard Barrett, is a British author who writes about leadership, leadership development, values, consciousness as well as cultural evolution in business and society. He is responsible for developing the theory of the Universal Stages of Evolution, the concepts of personal and cultural entropy, and creating assessment instruments to map the values of individuals, organisations, communities and, nations to the Seven Levels of Consciousness Model. He founded the Barrett Values Centre in 1997.
Paul Shrivastava is Professor of Management & Organizations, at The Pennsylvania State University. He served as Chief Sustainability Officer and Director of the Sustainability Institute, until July 1, 2022. In November 2023 he was elected as Co-President of the Club of Rome. Previously he was the Executive Director of Future Earth, an international sustainability research program. Before that, he was Distinguished Professor and Director of the David O'Brien Centre for Sustainable Enterprise at Concordia University.
Peter Mark Pruzan is a Danish organizational theorist, management consultant, and Emeritus Professor of Systems Science at the Department of Management, Politics & Philosophy at the Copenhagen Business School (CBS) in Denmark. Pruzan is known for work on corporate governance and values-based leadership. He became a naturalized Danish citizen in 1973.
While psychopaths typically represent a very small percentage of workplace staff, the presence of psychopathy in the workplace, especially within senior management, can do enormous damage. Indeed, psychopaths are usually most present at higher levels of corporate structure, and their actions often cause a ripple effect throughout an organization, setting the tone for an entire corporate culture. Examples of detrimental effects include increased bullying, conflict, stress, staff turnover, absenteeism, and reduction in both productivity and social responsibility. Ethical standards of entire organisations can be badly damaged if a corporate psychopath is in charge. A 2017 UK study found that companies with leaders who show "psychopathic characteristics" destroy shareholder value, tending to have poor future returns on equity.
Problem structuring methods (PSMs) are a group of techniques used to model or to map the nature or structure of a situation or state of affairs that some people want to change. PSMs are usually used by a group of people in collaboration to create a consensus about, or at least to facilitate negotiations about, what needs to change. Some widely adopted PSMs include
Ralph Kilmann is an American management consultant, educator, and author. He co-authored the Thomas–Kilmann Conflict Mode Instrument, a framework for understanding conflict based on five 'modes' of conflict responses: competing, accommodating, avoiding, collaborating, and compromising.
